The Policy Innovation Lab develops and prototypes digital tools with the potential to improve policy advice and policy co-ordination. At present, the team is developing a tool that leverages the widespread use of WhatsApp to create a scalable and inclusive platform for citizens to report service delivery failures and thus providing information on potential service delivery interruption hotspots. The collected data will be analysed using AI to generate insights for improved service delivery and accountability. This concept creates a single platform to track potential service delivery hotspots and thus potential areas to intervene at scale. It complements current citizen-driven initiatives by creating an additional data source with which to cross-check existing sources.