This project aims to leverage the widespread use of WhatsApp in South Africa to create a scalable and inclusive platform for citizens to provide feedback on the policies and regulations that prevent them from making or growing their investments.
The collected data will be analysed using AI to generate insights and enable policymakers to address these issues with the aim of improving South Africa’s business environment.
How it works
The appeal of this concept lies in the integration of WhatsApp, a widely used communication platform, with a sophisticated Language Learning Model (LLM). This combination allows for the collection of rich, citizen-generated data in a familiar and accessible format, while also ensuring the data is interpreted and utilised effectively.
This concept creates a single platform to document investment barriers and thus potential areas for government intervention. It complements current datasets by creating an additional data source with which to cross-check existing sources. Additionally, this project makes close to real-time analysis of business representatives’ concerns possible.
All citizen-generated data will be de-identified, ensuring there are no privacy issues associated with the data collection.
