This is a searchable catalogue of AI tools used in governments. It is based on the Public Sector Tech Watch dataset of digital tools used in the EU, which we curated to focus on AI tools and the applications that we thought were most relevant to South Africa. We will update this document as we find new global applications of AI in government that we think are relevant to South Africa. The methodology and code used in compiling this data is described in our git repository, as well as a brief discussion of its limitations.
More responsive, efficient, and cost-effective public services
New services or channels
Improved Administrative Efficiency
Cost-reduction
Responsiveness of government operation
Improved management of public resources
Increased quality of processes and systems
Better collaboration and better communication
Reduced or eliminated the risk of corruption and abuse of the law by public servants
Enabled greater fairness, honesty, equality
Open government capabilities
Increased transparency of public sector operations
Increased public participation in government actions and policy making
Improved public control and influence on government actions and policies
Source
AI Classification (I)
AI Classification Subdomain (II) (main)
AI Classification Subdomain (II) (Other I)
AI Classification Subdomain (II) (Other II)
AI Classification Subdomain (II) (Other III)
AI Keywords
Date-updated
Name
Website
Description
Geographical extent
Geographical coverage (country)
Geographical coverage (NUTS 2021)
Responsible Organisation
Responsible Organisation category
COFOG Level I
COFOG Level II
Status
Start Year
End Year
Process type
Application type
Cross Border
Cross Sector
Technology
Interaction
Improved Public Service
PSTW ID
Personalised Services
Public (citizen)-centred services
Increase quality of PSI and services
More responsive, efficient, and cost-effective public services
New services or channels
Improved Administrative Efficiency
Cost-reduction
Responsiveness of government operation
Improved management of public resources
Increased quality of processes and systems
Better collaboration and better communication
Reduced or eliminated the risk of corruption and abuse of the law by public servants
Enabled greater fairness, honesty, equality
Open government capabilities
Increased transparency of public sector operations
Increased public participation in government actions and policy making
Improved public control and influence on government actions and policies
Source
AI Classification (I)
AI Classification Subdomain (II) (main)
AI Classification Subdomain (II) (Other I)
AI Classification Subdomain (II) (Other II)
AI Classification Subdomain (II) (Other III)
AI Keywords
Date-updated
Oodi's book recommendation service Obotti
Obotti is Central Library Oodis recommendation chatbot. The service recommends books from Oodis selection according to the customers interest and feedback. The service is aimed at all Central Library Oodis customers and can be downloaded as a mobile application for Android and IoS devices. The service recommends books to the customer based on contextual analysis that the customer would not otherwise find. The purpose of the service is to present the material available in Oodi library to customers interestingly and to make it easier for customers to find interesting and new material. The recommended materials are freely available in the selections of the Central Library Oodi at the time of the recommendation. The service is divided thematically into six chatbots, each recommending content according to their theme. You can ask the service for recommendations using ready-made answer options, or in free search terms in the form of text or speech. The service utilises contextual analysis of natural language to determine the customer’s interests, as well as to produce corresponding book recommendations.
Local
Finland
FI1B
Helsinki Central Library Oodi
Local Government
Recreation, culture and religion
Cultural services.
Implemented
2.019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-600
x
x
x
x
x
IPSO DB
Communication
Natural language processing
Automated reasoning
Searching
chatbot
01/01/1970
ChatBot Botty Bonn
The chatbot received a new technical basis and will be set up in a live and developer environment. As a community offer, the chatbot is then freely available as an open platform for all interested co-developers. All municipal service information will be available in the chatbot by the end of the year. The previous expert bots will then also be taken over. The technical basis and server hosting is financed and operated by the City of Bonn and GovBot. That's why no one has to worry or invest anything themselves. The developer environment is ready and will be further expanded in the coming months.
Local
Germany
DE
City of Bonn
Local Government
General public services
General public services n.e.c.
Implemented
2.017
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-601
x
x
x
x
x
IPSO DB
Communication
Natural language processing
Searching
AI Services
chatbot
01/01/1970
Noa - chatbot
Noa's chatbot "Guidaci in l'Amministrazione" is a public service accessible online to guide start-ups in their administrative processes.
Regional
France
FR
Prefecture de l'Ile de France
Regional Government
General public services
General public services n.e.c.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-602
x
x
x
x
x
IPSO DB
Communication
Automated reasoning
Natural language processing
AI Services
chatbot
01/01/1970
Bobbi - Berlin administration
The state of Berlin already offers convenient solutions with the ServicePortal and the citizen hotline 115 for citizens' requests. The chatbot “Bobbi” can serve as an additional channel to help citizens quickly and conveniently with their concerns, even outside of 115 service hours.
Local
Germany
DE
City of Berlin
Local Government
General public services
General public services n.e.c.
Implemented
2.014
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-603
x
x
x
x
x
IPSO DB
Communication
Natural language processing
Knowledge representation
AI Services
chatbot
01/01/1970
Whatsapp InfoCenter City of Milan (020202)
The municipal administration activated a virtual assistant that indicates a series of options to choose from to obtain an immediate response: Citizenship support services; Resumption of economic activities; Public services and places of worship; Permitted transfers; Viability and parking; People with disabilities; Help the city of Milan; Health information; Decrees, ordinances and circulars.
Frag-den-Michel! Innovativer Online-Bürgerservice in Betrieb
Citizens can ask questions to the Hamburg authorities regardless of normal business hours. Frag-den-Michel is a text-based dialogue system – a so-called chatbot – which is available for general information as part of a test operation. Frag-den-Michel will supplement the telephone information under the central authority number.
The Municipality of Oslo explores chatbots to respond to citizen requests
Working collaboratively, Oslo and Capgemini created an interdisciplinary team to develop proof of concept solutions. Beginning with the internal automated chatbot interface, the team tested the solution by having the municipality employees ask the robot to confirm their employment via chat. If successful, the request triggered the generation of a confirmation document through an existing automated process and then delivered final confirmation in the chat window as soon as resources were available.
The City of Vienna website provides comprehensive, detailed content, while the WienBot is all about information for immediate use. People looking for specific information while out and about need a different kind of content to those accessing the web from home. The WienBot is aimed at an audience that wants a smart way of consuming information quickly and on the go, but without foregoing the personal component. The chatbot can also reply in proper Viennese dialect.
Local
Austria
AT
City of Vienna
Local Government
General public services
General public services n.e.c.
Implemented
2.018
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-649
x
x
x
x
x
https://www.wien.gv.at/bot/
Communication
Natural language processing
Searching
AI Services
chatbot
01/01/1970
London TravelBot
Transports for London created an automated service on Facebook Messenger to help you check the status of your Tube, rail or bus route. The service is free and uses latest data. The status checker is available for all Tube lines, DLR, London Overground, TfL Rail, trams and all bus routes. It can be used on Facebook Messenger.
Virtual Digital Assistant with the Revenue Commissioners of Ireland
The virtual assistant uses voice-processing technology to recognize and respond to phone queries about tax clearance certificates and, in some cases, to process applications for those certificates. The pilot is testing the applicability of voice-driven virtual assistants in successfully answering general information questions and simple requests that are made to Revenue over the phone.
The project “Sibyl A.I. Virtual ", funded through a PIA call dedicated to small businesses by the Puglia region, under the POR FESR fund, aims to create a digital platform with virtual assistance to support the interaction between the institution and citizens.
Artificial Intelligence: high technology and innovation to make life easier for citizens
The new chatbot service - developed by Insiel SpA and co-financed by the Friuli Venezia Giulia Region - will debut on the website of the Municipality of Trieste at the beginning of 2020. In the first phase it will concern demographic services and will allow citizens to request information from the Municipality and receive answers in real time.
Caterina, the first (virtual) municipal employee for identity cards and changes of residence
Caterina is the first virtual employee and her task will be to make the life of the Sienese easier thanks to the use of artificial intelligence. Young and old, therefore, will be able to contact you to obtain an identity card, change residence, renew the electoral card and complete other administrative procedures. Citizens residing in Siena, therefore, will be able to avoid long queues and stay comfortably at home to deal with those that sometimes are nothing more than boring paperwork.
Chatbot to support citizen in assistance on Citizen Public Registry service and Separate Waste Collection service
Local
Italy
ITC11
Collegno Municipality
Local Government
General public services
General services.
Implemented
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-679
x
x
x
x
x
https://www.comune.collegno.to.it/home
Communication
Natural language processing
Machine learning
AI Services
chatbot
01/01/1970
La Paula i la Rita - the chatbot assistants in the authentication processes in Catalunya
This first half of 2021, the AOC has launched two pilots of conversational bots with the intention of validating their usefulness and gaining experience. Paula was activated on the VÀLid identification page, where all users who have to validate their identity in a transaction go through; Rita was activated on the idCAT Certificate application and management page. In the months that our chatbots have been active, they have supported more than 93,400 people, with a response rate of 96%, in a total of 96,500 conversations. In comparison with traditional human support, although the complexity of the consultations is not comparable, in 2020 the agents of the AOC's user support centre attended to a total of 63,000 support requests.
The Maltese government has recently implemented artificial intelligence (AI) technology to improve its public services. One of the most notable applications of AI in the public sector is the use of chatbots for customer service in government agencies. In this context, the servizz.gov’s Chatbot offers horizontal collaboration with Ministries and economies of scale through delivery of autonomous digital interaction. Powered by a rule-based mechanism with an FAQ source and machine learning incremental process, user ‘intents’ are captured to train the model and improve bot answers through iteration and feedback. servizz.gov will continue developing its current chat infrastructure into a fully-fledged citizen chatbot, extending its knowledge base but also capable of integrating with third party systems.
Chatbot LinA: the chatbot that answers general inquiries in the field of motor vehicle tax and customs law
A live chat has recently been made available to citizens and companies for questions about motor vehicle tax. This is a written online communication in real time with employees of the central information vehicle tax of the customs. The live chat is integrated into the "LinA" chatbot, which is available to you around the clock for digital information on motor vehicle tax. When using the chatbot, you can start the live chat by clicking on the "Start live chat" button during the service hours.
National
Germany
DE
General Customs Directorate
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-922
x
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Communication
Natural language processing
AI Services
chatbot
08/07/2023
Chatbot ViOlA for the homepage of the german Federal Central Tax Office
Chatbot ViOlA answers questions of general type and does not advise users on tax matters.
National
Germany
DE
Federal Central Tax Office (BZSt)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-929
x
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Communication
Natural language processing
AI Services
chatbot
08/07/2023
Chatbot launched in the occasion of the 2021 Federal Elections
The election bot is an offer from the Fedral Agency for Civic Education (BpB). The chatbot provided information on topics such as the procedure in the polling station, the structure of the electoral system or what needs to be considered before the election. With a quiz, users could test their knowledge of the voting system. The BpB has prepared the diverse information within selected main topics and entered it into the dialogue system. It was also used to promote understanding of political issues in connection with the federal election.
National
Germany
DE
Federal Agency for Civic Education (BPB)
Central-Government
General public services
General services.
Implemented
2.021
2021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-983
x
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Communication
Natural language processing
AI Services
chatbot
01/01/1970
InA– The Chatbot at the Office of Integration
The Office of Integration of the Ministry for Social Affairs, Health, Family, Youth, and Senior Citizens integrated a chat bot into its website in February 2020. This chat bot is being further developed in a follow-on project. Using the chat bot, people can call up general information, arrange for callbacks, and determine time windows for contact purposes. It is also possible to use the chat bot to submit an initial application for accompanying assistance.
Regional
Germany
DEF0
Office of Integration of the Ministry for Social Affairs, Health, Family, Youth, and Senior Citizens of Schleswig-Holstein
Regional Government
Social protection
Social protection n.e.c.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1003
x
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Communication
Natural language processing
AI Services
chatbot
01/01/1970
LAIban - A chatbot for children
The City of Helsingborg uses LAIban in the municipal day care centres, responding to childrens’ daily questions about meals, playtime, pick-up times and more. It is designed to complement the teachers’ role, enabling children to develop independently. LAlban is used in all 80 public preschools in Helsingborg. To ensure inclusion of and for children, children have been directly included in the design process for LAlban’s applications and updates. For instance, children often ask the AI chatbot new questions and offer suggestions on additional features, enabling designers to update LAlban with abilities and insights that are useful for the primary users. LAlban also uses up-to-date data on the demographics of its users to help provide answers in a variety of languages so that no child risks being excluded. The chatbot understands and can formulate responses in Swedish, Arabic, English, French, Russian, Turkish, Spanish, Mandarin, Japanese, Danish and Finnish. To provide transparency, explainability, and accountability for children, LAlban is programmed to explain to children what an AI chatbot is.
Milli is an AI-powered chatbot that helps adolescents in Finland learn about mental health issues. Milli is the result of collective research between interdisciplinary experts and practitioners (psychologists, mental health experts, nurses, AI and design engineers), and has been designed to continuously improved through an iterative and inclusive process involving users. Milli fields 500-1,200 queries weekly. It allows users to anonymously ask questions about the mental health issues they may be facing, then connects them with mental health information or medical providers. The chatbot has been trained to discern between adolescent and adult users and tailors its responses accordingly. Milli can also ascertain if a user is experiencing a health emergency, for instance, situations of self-harm, and effectively directs the user to reach out to emergency services, authority figures or trusted adults – depending on the severity of the situation. Furthermore, if users enter any identifying information, Milli automatically deletes it. This ensures that children’s data and privacy are secure. Also committed to transparency and accountability, Milli provides detailed responses if a user enquires about how their data is used, while explaining how their messages are stored anonymously to support the development of the app. It also offers detailed explanations on how AI works, who developed the chatbot, and how it learns through each discussion. In the future, the team behind Milli hopes to focus on prioritizing fairness and non-discrimination by ensuring the virtual assistant meets European Union accessibility requirements, as well as rolling out gender-sensitive content and vocabulary.
The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the administrative services offered on the institutional portal of the city of Rimini. Using a chat window it is possible to talk with the digital assistant, asking it questions and requests, obtaining information, assistance and support. The digital assistant was designed following the principles of conversational design in order to ensure an interaction experience that is as natural and intuitive as possible. Thanks to the use of artificial intelligence (AI) technology and deep learning algorithms, the Digital Assistant is able to understand user requests more and more precisely by answering an increasing number of questions.
In this way, citizens who need to use the Municipality services, is supported and made autonomous in the search for information and in accessing the services themselves. The continuous availability and speed of response of the Digital Assistant allow to take advantage of a complementary channel than traditional ones (e-mail, telephone, physical counter ...) thus also lightening the workload of the operators.
Hello Charly - AI chatbot assisting students making decisions
Called Hello Charly, this chatbot is following the trend for mobile messaging, inviting secondary school students to chat with it from a dedicated site, but also via the chatbots available on TikTok, Snapchat and Instagram. The idea here is to have access to a contact available 24 hours a day, since it is an artificial intelligence that aims to offer a personalised dialogue. For Hello Charly, the idea is to chat completely anonymously, and there's no need to register to start the conversation. The robot will then invite you to choose different answers to its questions or to write down or explain your plans, and it always starts by getting to know you better in order to understand your personality. In all, more than 850 professions are listed and 110,000 different training courses are offered, to cover all the needs of 14-24 year-olds. High-school students will be able to draw up a scorecard to help them see their plans more clearly, while the chatbot will also answer various questions. The Hello Charly start-up, which specialises in Edtech (education-related technologies), was a winner of the government's Programme d'investissement d'avenir project. It points out that its chatbot has been used by more than 220,000 people in France since it was created in 2016.
Chatbot that uses AI technology to answer questions from citizens. The technology is not developed by NAV, it is delivered by boost.ai
National
Norway
NO
NAV IT
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.018
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1213
x
x
x
x
x
https://data.norge.no/kunstig-intelligens
Communication
Natural language processing
AI Services
chatbot
01/01/1970
Helsinki chatbot
Helsinki chatbot is a 24-hour customer service channel of the City of Helsinki information website, aimed at improving the accessibility of customer service and the customer experience. The service provides relevant information to each customer’s specific questions faster than by searching for the information on the website. In the initial phase, the chatbot will implemented within the Sports and Recreation related pages. For instance, the chatbot will answer questions related to sports facilities and services. The service will work based on the trained rule-based discussion paths and the question-answer pairs determined by specialists from Helsinki City Information and thematic experts.
Local
Finland
FI1B
City of Helsinki
Local Government
General public services
General services.
Implemented
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1291
x
x
x
x
x
https://gouai.cidob.org/atlas/
Communication
Natural language processing
AI Services
chatbot
08/07/2023
Chatbot for rental apartment search
The rental apartment search chatbot is a 24-hour customer service channel of the City of Helsinki housing services aimed at improving the accessibility of customer service. The service provides relevant information to each customer’s specific questions realted to finding housing in the city, faster than by searching for the information on the website. The chatbot responds based on the trained rule-based discussion paths and the question-answer pairs determined by rental apartment search experts. The service also increases efficiency by enabling the automation of frequently asked questions.
Local
Finland
FI1B
City of Helsinki
Local Government
Housing and community amenities
Housing and community amenities n.e.c.
Implemented
2.022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1307
x
x
x
x
x
https://gouai.cidob.org/atlas/
Communication
Natural language processing
AI Services
chatbot
01/01/1970
Chatbot Munich
The IT-Department of the municipality of Munich is developing a chatbot for Munich which is supposed to complete the current services like the common emergency number 115, the service portal and mobile apps.
DB Smile - the national railway service chatbot for job seekers
Thanks to artificial intelligence (AI), the DB Smile chatbot can find suitable jobs, provide answers to almost all questions relating to a job application, and now even accept job applications via chat, making the entire process easier and quicker.
The chatbot of the Federal Employment Agency answers general questions on many topics, including unemployment benefits, short-time allowance, child supplement, child support and training & studies.
National
Germany
DE
Federal Employment Agency
Central-Government
Social protection
Unemployment.
Implemented
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1357
x
x
x
x
x
https://www.arbeitsagentur.de/
Communication
Natural language processing
AI Services
chatbot
01/01/1970
Chatbot Guido
Chatbot Guido answers questions related to online business registration procedures.
Talbotti - Helsinki's financial management service chatbot
Talbotti is an electronic contact channel introduced by the City of Helsinki’s financial management service. The purpose of Talbot is to improve and increase customer contact opportunities, also outside customer service hours. Chatbot answers questions around the clock and offers, within the opening hours, the possibility to transfer to live chat to continue the conversation with a customer advisor. The new contact channel enables self service for customers and also advises, provides up to date information, links to websites and speeds up the search for information for residents and city employees. The chatbot learns from the data collected in customer service and it can answer most common questions related to invoicing and financial management services.
Local
Finland
FI
City of Helsinki
Local Government
General public services
General public services n.e.c.
Implemented
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1377
x
x
x
x
x
https://ai.hel.fi/en/talbotti-en/
Communication
Natural language processing
AI Services
chatbot
04/10/2024
Sotebotti hester
Sotebot Hester is a chatbot for social services, health care and rescue services division.
Local
Finland
FI1B
City of Helsinki
Local Government
General public services
General public services n.e.c.
Implemented
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1378
x
x
x
x
x
https://ai.hel.fi/en/sotebotti-hester-en/
Communication
Natural language processing
AI Services
chatbot
09/05/2023
Chatbot - Municipality of Senigallia
This chatbot was introduced on the official website of the Municipality of Senigallia to answer general enquiries from citizens.
Chatbot - Training, Guidance and Employment Agency Monza and Brianza
This chatbot was introduced on the official website of the Training, Guidance and Employment Agency of Monza and Brianza to answer general enquiries from citizens.
Local
Italy
ITC4
Training, Guidance and Employment Agency Monza and Brianza
This chatbot was introduced on the official website of the Chamber of Commerce of Reggio Emilia to answer general enquiries from citizens and businesses.
One of the milestones in this process of innovation and commitment to new channels is the creation of 'Arantxat', a virtual tourist guide developed under a chatbot system available for whatsapp that includes all the information flows that have been collected from the most common queries received in tourist offices.
TreC Mamma is a digital appintegrated with a digital personal assistant that allows mothers to use chatbots to gather information on pregnancy and childcare.
Hillingdon Council praised for innovative approach to safeguarding children
With PwC and Amazon’s support, in only a three month period, Hillingdon became the first UK local authority to have deployed an automated voice and web chat solution at scale.
Chatbot on the official website of the National Centre of Audiovisual Media and Communication answering general enquiries.
National
Greece
EL
National Centre of Audiovisual Media and Communication
Central-Government
Recreation, culture and religion
Broadcasting and publishing services.
Implemented
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1634
x
x
x
x
x
https://www.ekome.media/who-we-are/
Communication
Natural language processing
chatbot
01/01/1970
Kuusamo Municipality experiments with Kuusamo-Kati chatbot for tourism and health questions
The AI-enabled bot is activated on the city's website when live support is unavailable on weeknights and weekends. The bot was initially programmed with knowledge about the website's most frequently searched topics. Residents and tourists contribute to Kuusamo-Kati's development through conversations as well as feedback forms. Municipal leaders will expand the chatbot into other topics based on lessons learned during the summer pilot.
Järvenpää is piloting Kunta-Kati the AI chatbot as its new customer service representative
The City of Järvenpää partnered with Accenture and Boost.ai to pilot a "fixed-term employment relationship" with Kunta-Kati acting as the city's new customer service representative. Kunta-Kati uses artificial intelligence to understand urban issues and answer questions about the city. Whenever she is unable to answer a question Kunta-Kati directs the users to ask their question directly to the city's customer service staff.
Borås Municipality assesses AI chatbot improvements to customer service during pilot
An AI-enabled chatbot named Kommun-Kim offers virtual assistance to website visitors during the six-month pilot. The bot started with answers to frequently asked questions noted by municipal staff. Kommun-Kim improves its knowledge base with each interaction and refers users to customer service as necessary. Borås will evaluate the quality of user experiences when considering how the bot will be used in the future.
Derby City Council connects residents to city services with AI-powered digital assistants
Since April visitors to Derby City Council’s website and those who call the council’s main phone line can seek help and assistance from AI “helpers”. Darcie can help with council services and Ali is available to help Derby Homes customers with housing enquiries. Senior bosses at the council delivered a presentation at the meeting and said the use of AI technology since April has already met a savings target of £200,000 within the council’s budget plan. They said the main goal is trying to allow residents to access council services all in one place.
The chatbot replies to general enquiries from citizens in relation to social policies, such as the "bonus trasporti" (Italian citizens could apply for a cash benefit of maximum 60 euros to buy transportation monthly passes).
Multiple chatbots on the spanish Agenzia Tributaria website
In this section users can find a whole set of virtual assistance tools for Personal Income Tax, Censuses, VAT, SII and Collection, made up of virtual assistants, Informants, Income Tax and Censuses, search engines for economic activities, Locators of operations for the delivery of goods and provision of services. services, real estate transaction qualifier, calculators for payment terms, billing, late payment interest, modification of tax bases, and finally aid for the preparation of VAT models 303 and 390.
National
Spain
ES
Agencia Tributaria
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Chatbot for general enquiries on the municipality website.
Local
Sweden
SE
Vaxjo Kommun
Local Government
General public services
General services.
Implemented
2.024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1771
x
x
x
x
x
https://www.vaxjo.se/
Communication
Natural language processing
chatbot
01/01/1970
Chatbot alicante
Chatbot on the municipal website answering to general enquiries
Local
Spain
ES
Suma Gestión Tributaria. Diputación de Alicante
Local Government
General public services
General public services n.e.c.
Implemented
2.024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1802
x
x
x
x
x
https://www.suma.es/
Communication
Natural language processing
chatbot
01/10/2024
Implementation of AI chatbot to guide the compilation of UNIEMENS flows
The aim of the project is to develop an AI-based chatbot that can support employers and intermediaries in the correct compilation of UNIMENS, a compulsory report sent monthly to INPS by private sector employers which act as tax substitutes. The aim is to provide guidance on compilation, rules, reference regulations and underlying controls in order to improve transparency, guide the user in information and operational activities and reduce compilation errors.
National
Italy
IT
INPS
Central-Government
Social protection
Social protection n.e.c.
Planned
2.024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2B
x
PSTW-2087
x
x
x
x
x
DIRETTIVA DEL DIRETTORE GENERALE N. 8 DEL 8 aprile 2024
Communication
Natural language processing
AI Services
chatbot
05/08/2024
Virtual Assistant based on generative AI at INPS
INPS has recently launched an experiment with the objective to integrate within the INPS Virtual Assistant the same 'Large Language Model' (LLM) algorithm at the basis of ChatGPT, thanks to the collaboration of Microsoft Azure with OpenAI. The aim is to offer increasingly accurate answers to citizens of certain services such as the 'Opzione Donna' pension scheme and other services.
Just - virtual assistant of the State Unitary Computerized Land Book
At the end of 2019, the Court Administration introduced a virtual assistant into the Land Register portal. The assistant named Justs (from the word justīcija, ‘justice’) helps people find their way around the services offered by the Land Register.
Aylesbury Vale District Council (AVDC) is the first local authority in the UK to launch a skill for Amazon’s voice-controlled Alexa. Residents can ask for various information, including: who are the political leaders of the council, council tax payment options, and what items can go in recycling bins. There is also an option to book assisted waste collections.
The UK Government’s Driving License and Vehicle Authority (DVLA) has deployed a voice-based service (Alexa skill) for stating when a citizen’s vehicle tax and MOT (motor technical test) is due.
HM Revenue and Customs (HMRC) launched new and innovative technology to help more than 3 million customers renew their tax credits. HMRC has developed a customer-focused service through Amazon Alexa specifically for those seeking help with their tax credits renewals.
National
United Kingdom
UK
Her Majesty’s Revenue & Customers
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
SEMMI Avatar is an advanced, lively and user-friendly human-machine interface which complements customer service. Operating on the SEMMI Conversational AI, SEMMI Avatar leverages display hardware to deliver a novel, multimodal experience for users. With only a minimum of requirements, SEMMI Avatar can be used on existing or new hardware, outdoor or indoor, with or without touchscreen and completely responsive on any screen size and format.
This digital platform gathers single APIs provided by public or private providers. L’ambiente si basa su una personalizzazione (realizzata da Aria S.p.A) di Open 2.0, l’applicativo open source messo a disposizione da Regione Lombardia per la creazione di strumenti collaborativi. Multiple services are available, from health care unit availability in regional hopsitals to parking availability.
The Flemish public employment service reinvents orientation tests with AI
VDAB, the Flemish public employment service, worked together with Radix, a Belgium-based company providing AI tools, to update and streamline its orientation test by making use of machine learning. Orient 2.0, a digital and AI-supported tool that creates a personalised orientation test and uses machine learning to predict professional interests.
The Project "Decoding the Legislation" intended to develop Artificial Intelligence tools for facilitating consultation by citizens. Repositories were implemented with data sources and metadata from the Diário da República Eletrónico (DRE) and, using natural language processing, the legal attributes are transformed into code language, and a web application was developed that allows intelligent queries to a given Law. The case studies chosen to test the AI tools are the Consumer Rights Legislation and the Retirement Statute. A proof of concept was carried out in which the DRE has an intelligent search mechanism in which Citizens can ask questions about these sets of legislation and get answers automatically.
Automatically Assessing and Improving the Readability of Municipal Communication
According to recent research, 16% of the people between 16 and 65 in Amsterdam have low literacy skills. This hinders societal participation in tasks such as voting, paying taxes, reissuing documents, or applying for social benefits. Thus, as part of "Amsterdam for All" project, the City of Amsterdam set on a mission to research the use of AI for measuring and improving the readability of municipal communication, using an innovative methodology for contextualized lexical simplification, which means substituting complex words within the context of a sentence with more accessible ones.
Local
Netherlands
NL32
City of Amsterdam
Local Government
Social protection
Sickness and disability.
In development
2.023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1302
x
x
x
x
x
https://gouai.cidob.org/atlas/
Communication
Natural language processing
01/01/1970
Better Reykjavik
Better Reykjavik is a collaborative initiative between the Citizens Foundation, Reykjavik City, and its residents, aimed at fostering connection, trust, and policy improvement within the community. Serving as a platform for crowdsourcing solutions to urban challenges, it incorporates various democratic functions such as agenda setting, participatory budgeting, and policymaking. The platform uses artificial intelligence and machine learning. Unique features include a distinct debating system, crowd-sourcing capabilities, submission of multimedia content, and extensive utilization of artificial intelligence to enhance user experience and improve submitted content.
Generative AI Transformation Project with Derby City Council and ICS.AI
ICS.AI, a leader in UK public sector AI transformation, accounced its expanded partnership with Derby City Council in an innovative £7 million AI project. This 4-year initiative, launching in 2024, is a pivotal advancement in the Council's strategy, deploying the power of generative AI to transform customer service operations. Across Customer Services, the capabilities of Darcie and Ali, the two digital assistants, will be extended to become generative AI copilots, further streamlining the Council's customer service, and allowing for more complex and nuanced interactions with residents.
Dublin City Council and OpenAI Announce Partnership to Show the Potential of AI to Support Europe’s Tourism Industry
Co-development of a Dublin Itinerary Planner Proof of Concept “A Day in Dublin”: Leveraging the advanced capabilities of GPT-4, this innovative tool will showcase how bespoke travel recommendations can make Dublin's rich cultural heritage and vibrant city life more accessible to visitors. This prototype has been designed to show the potential of generative AI to support unique, bespoke experiences for visitors instead of generic to-do lists.
Central Bohemian Region to test on-demand public transport
Establishing an innovation partnership to design and deliver a system supporting the optimization of the settings of the transport service system in public transport. The system will use multi-source data aggregation, including big data and access for processing. The partner will develop the system based on the minimum technical conditions specified by the contracting authority.
Nantes Métropole guarantees accessibility to water for all with a single tariff applied in the 24 municipalities of the conurbation. Social Water pricing allows some households not to devote more than 3% of their income to the water bill. Nantes Métropole has developed an algorithm that determines eligibility for aid for drinking water. This algorithm concerns the declarative component of social water pricing which targets very specific beneficiaries. The calculation of this aid takes into account household income and family composition. Users make their request at the town hall. The agents collect their supporting documents and enter the information required by the algorithm in software developed by Nantes Métropole (Deltas software). Users are immediately notified of the result by the agent at the town hall.
Nantes Métropole developed an algorithm that determines eligibility for a partial or absolute reduction on travel expenses on the Nantes metropolitan transport network. The calculation of this aid takes into account household income and family composition. Users make their request at the town hall. The agents collect their supporting documents and enter the information required by the algorithm in software developed by Nantes Métropole (Deltas software). Users are immediately notified of the result by the agent at the town hall.
IDDEAS - Individual Digital Decision Assist System for Child and Adolescent Mental Health
IDDEAS stands for "Individualized Digital Decision Assist System", which can be translated into individualized digital decision support system in Norwegian. IDDEAS is a KBSS under development, which initially targets children and young people with attention deficit hyperactivity disorder (ADHD). ADHD accounts for 29% of mental disorders among young people in Norway, and the disorder can persist into adulthood. Without the right treatment, ADHD can cause dramatic social and medical challenges that affect both the individual, the family and society. The IDDEAS project will provide evidence-based support to Norwegian healthcare personnel. The purpose is to improve the available specialist health services for children and young people. IDDEAS focuses on prevention, early diagnosis and early intervention, as well as treatment and follow-up of patients with ADHD. The system will adapt available data to the patient's needs and provide the patient with an optimized and evidence-based survey and follow-up. IDDEAS is therefore designed to improve clinical outcomes.
Regional
Norway
NO
Central Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.018
2023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1180
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
Natural language processing
decision support
07/11/2023
Amsterdam's IBEACON LIVING LAB - First beacon-guided city walk
Amsterdam's Beacon Mile is the world's first beacon-guided city walk designed to inform tourists during their exploration of the city. Designed to serve as an open and public test environment for beacons and LoRa-enabled sensor beacons, the initiative is a joint project of Glimworm and KPN, who are aiming to kick-start the capital city's Internet of Things economy.
Local
Netherlands
NL32
City of Amsterdam
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Jelbi - the mobility app for Berlin's public and sharing services
The Jelbi project links BVG (Berlin Transport Authority) services in Berlin with other mobility providers. At various points in Berlin, vehicles based on the sharing principle, such as scooters, bicycles, cars or scooters, are available to customers. These offers can be seen, rented and paid for via the free Jelbi app. In this way, an individually suitable combination of means of transport can be found for every route through the city - whether by train, bus, e-scooter, rental bike or car.
Madrid Mobility 360 (multimodal planner for urban commuting)
Madrid Mobility 360 is a mobile application that allows citizens to move around the city and calculate the most efficient route between all modes of transport in the capital (public transportation, carsharing and bicycles). It includes a powerful route planner, which estimates current and future journey times, and provides the real-time capacity on specific buses. The app allows payment for various methods of transport and reports the CO2 emissions generated.
Local
Spain
ES30
Empresa Municipal de Transported del Ayuntamiento de Madrid
“Demenzwegweiser-SH” (Schleswig-Holstein Guide to Dementia)
“Demenzwegweiser-SH” (Schleswig-Holstein Guide to Dementia) is a database that is updated using only artificial intelligence. The guide to dementia provides information about the disease and regional counseling centers, specialist doctors, forms of living and care, and all further offerings. Additionally, it provides concise information on nursing care insurance, legal support, selected therapies without the use of medication, and general information on the topic of dementia.
Regional
Germany
DEF0
Ministry of Social Affairs, Youth, Family, Senior Citizens, Integration and Equality of Schleswig-Holstein
The objective of this research project is to capture and preserve individual case histories using novel technology for integrating temporal interpretation of clinical text with structured data; to establish knowledge and decision support for individualized, real-time, infection and sepsis monitoring and to demonstrate a clinical dashboard extending the computerized chart for process monitoring and patient risk mitigation. Indirectly, it also improves interventions and reduce drug resistance.
Using the AuroraAI service model, organisations from various sectors of society will create a snapshot of well-being to support human-centric activities and knowledge-based management. In finding, allocating and proactively steering services, the model will make use of the decentralised and open network created by artificial intelligence and smart applications. The model will lead changes in the authorities’ operational model and will support these changes by implementing an ethically functioning artificial intelligence network, which will help to allocate the services correctly. In addition to implementing this AI network, the human-centric operations model will be adopted in the case of selected life events, run by the organisations in charge and supported by the AuroraAI support team.
Using artificial intelligence, the AuroraAI network will make it possible to allocate the current, partly silo-like supply of services in a timely manner to citizens or companies in need of such services. The information gained about those utilising the service will make knowledge-based management a more effective aid for the production of the services.
National
Finland
FI
Ministry of Finance
Central-Government
General public services
R&D general public services.
In development
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2B
x
PSTW-201
x
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Learning
Machine learning
Automated reasoning
Knowledge representation
01/01/1970
System called ARNO for submitting and processing application in Estonia
The city of Tartu uses the ARNO system (www.arno.ee) for managing applications and placements in nursery schools and childcare. The ADM systems determine a child's municipal school based on their registered address. School placements are generated annually using three sets of data: the automatic queue for preschool-aged children, the parent's preferred kindergarten, and the nearest kindergarten. Parents can request a school change later if necessary. For kindergartens, parents need to apply for a spot after their child's birth. The ARNO system is developed by OÜ Piksel.
Gynecologic cancers have characteristic structural and functional imaging features reflected in clinical phenotypes, and these imaging biomarkers highlight pathogenic mechanisms potentially targetable by novel treatments. The challenge is now to integrate these imaging biomarkers into clinically relevant treatment algorithms by identifying molecular targets for treatment based on imaging biomarker profiles.
Regional
Norway
NO05
Haukeland University Hospital (Helse Bergen)
Regional Government
Health
R&D health.
Pilot
2.008
2028
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1175
x
x
x
x
https://data.norge.no/kunstig-intelligens
Perception
Natural language processing
Automated reasoning
01/01/1970
Fraxinus - An open source, software only, navigation system for bronchoscopy
Bronchoscopy is the endobronchial procedure for inspection and diagnostic sampling in the airways, e.g. to diagnose lung cancer. Navigating the flexible bronchoscope through the airways to the target for the diagnostic sampling, like biopsy or fine needle aspiration, is challenging due to the numerous divisions of the airways tree structure and the lack of direct visibility of smaller peripheral lesions. Even with fluoroscopy guidance, the diagnostic success rate for bronchoscopically non-visible tumors is as low as 15% compared to 80% for visible tumors, dependent on tumor size, the doctors experience and the method used for sampling. Using navigated bronchoscopy is a possibility to reduce these challenges and thus increase the biopsy success rate.
Segmenting and characterizing lymph nodes from thoracic CT scans using machine learning
Accurate lung cancer diagnosis is crucial to select the best course of action for treating the patient. From a thorax CT volume, it is necessary to identify whether the cancer has spread to nearby lymph nodes or not. It is equally important to know precisely where each malignant lymph node is with respect to the surrounding anatomical structures and the airways. In this project, we introduce a new data-set containing annotations of fifteen different anatomical structures in the mediastinal area, including lymph nodes of varying sizes. We have developed a 2D pipeline for semantic segmentation and instance detection of anatomical structures and potentially malignant lymph nodes in the mediastinal area.
Regional
Norway
NO
Central Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.018
2028
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1181
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
07/11/2023
AI for cancer treatment
Oncologists can sit in front of the PC for hours and draw hearts, lungs and other organs on a CT image, manually. In the program on the PC, one can scroll through hundreds of CT images, all mapped carefully and by hand. The time that is saved means that the oncologists can spend more time getting to know each patient's case even better, treating more people, and developing new treatment.
Regional
Norway
NO
Central Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.021
2030
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1182
x
x
x
x
https://data.norge.no/kunstig-intelligens
Perception
Computer vision
07/11/2023
AI in image-guided neurosurgery
The main goal is to gain new knowledge about the relationship between clinical and radiological findings, disease progression and treatment response in brain tumour patients. This can lead to more personalised treatment. We use machine learning to train models for automatic image analysis and prediction of survival and treatment response based on data from the individual patient in combination with data from hundreds of previous patients. The project is mainly based on data from the Central Norwegian Brain Tumour Registry and Biobank, which was established in 2015 by clinicians and researchers at St. Olavs Hospital and NTNU. Based on data from this registry, together with data from national and international partners, researchers at SINTEF are developing models for automatic image analysis and prediction of prognostic factors and disease progression based on artificial intelligence and machine learning.
Regional
Norway
NO
Central Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.011
2025
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1183
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
07/11/2023
IM-PACT - Identification of multimorbid patients with modifiable risk profiles using artificial intelligence
This project is based on large data sets from hospitals and municipal care in Northern Norway. The care model, PAtient Centered-Team (PACT), combines elements of person-centred care, integrated care and proactive care. The PACT team incorporates insights and feedback from both patients and carers in the care process, and emphasises the patients' role in the decision-making process. The project was designed to provide appropriate, patient-centred, integrated and timely healthcare services to patients with multiple illnesses. The project is funded by NSE.
Regional
Norway
NO
Northern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.021
2023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1186
x
x
x
x
https://ehealthresearch.no/kin/prosjekter/im-pact
Learning
Machine learning
07/11/2023
Predicting the risk of postoperative wound infections using artificial intelligence
In the project, we will evaluate the validity of four non-AI-based risk tools to see which best predict the risk of postoperative wound infection. The variables, such as previous illnesses and age, in the risk tool with the best predictive power, will be used to develop algorithms for an AI-based risk tool, which we assume will predict the risk of postoperative wound infection better than the non-AI-based risk tools. The main goal is to develop an AI-based tool that can indicate the probability of a postoperative wound infection occurring in the individual patient, so that risk-reducing measures can be taken and the burden of disease for the patient is reduced.
Regional
Norway
NO
Northern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.022
2027
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1188
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
07/11/2023
Prediction of relapse in glioblastoma
Glioblastoma is the most common type of brain tumor. Survival in patients with this disease is approximately 15 months. Surgery is the most common form of treatment for glioblastoma. After surgery, it is very common for new tumor formation to occur in areas close to the original tumor that is not removed by surgery. The purpose of this project is to analyze these peripheral areas in post-operative magnetic resonance (MR) and positron emission tomography (PET) images using artificial intelligence and try to predict which areas are most likely to develop new tumor tissue formation. In the future, this will be able to provide the surgeon with useful information about which areas should be removed during surgery and when choosing further treatment for the patient.
Regional
Norway
NO
Northern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.021
2023
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1190
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
07/11/2023
Pathology services in the Western Norway Health Region – a center for applied digitization: Automatic classification of skin lesions
Melanoma of the skin is the cancer type with the largest increase in incidence during the last decade. Currently, after excision of a suspicious skin lesion, the tissue is fixed in buffered formalin and a histological section is examined under a microscope by a trained expert pathologist. The pathologists use their deep domain knowledge to identify several possible complex morphological and cytological features. Unfortunately, this manual diagnosis of skin cancer is a time- and labour intensive task and not always that easy and reproducible. In addition, the sheer amount of skin biopsies causes logistic and personnel issues. The main challenge is to find the few malignant melanomas among all the other benign or less malign skin cancers. This project aims to develop a Computer-aided Diagnostic (CAD) system for whole slide images that will help pathology departments to diagnose malignant melanoma more efficiently, by (1) reducing examination time, (2) reducing diagnostic variations and (3) increase diagnostic accuracy.
Pathology services in the Western Norway Health Region – a center for applied digitization: Measuring proliferation in breast cancer
Breast cancer is the most frequent female malignancy in the western world. To improve therapeutic decision-making, guidelines often combine conventional predictors to estimate relapse ⁄ mortality risk, but inaccuracy will cause over- and undertreatment. Proliferation factors are stronger prognostic indicators than Adjuvant! or NBCG Guidelines. Ki67 is also prognostic, and has been included in the Norwegian and Sankt Gallen therapy guidelines, but lacks independent laboratory test validation. As there is no formal standard operating procedure for Ki67 assessment based on scientific observations existent so far, the Norwegian guidelines nowadays also includes the classical mitosis counting, a time-consuming manual method. Both Ki67/PHH3 and mitosis counting can be automated and improved by means of digital image analysis. This project aims to train, test, validate and implement a machine learning system for calculating the Mitotic Activity Index (MAI), Ki-67 and PHH3 index in breast cancer
Regional
Norway
NO
Western Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.020
2024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1197
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
07/11/2023
kvalitativ analyse av EIN
Endometrioid intraepithelial neoplasia (EIN) is a pre-malignant lesion of the uterine lining that predisposes to endometrioid endometrial adenocarcinoma (EEC). Correct diagnosis and management of EIN is becoming increasingly relevant with the rise in obesity, a well-established risk factor of EEC, in the population. Morphometric analysis called D-score, aims to provide a quantitative assessment of progression risk of premalignant endometrial lesions. Although it has been shown to be a reproducible measurement, adaption of the D-score is slow in laboratories, because it’s costly and timely. Despite the inclusion of EIN in WHO14 many pathologists still hold on to the original WHO94 definition both in diagnostics and research. This project aims to train, test, validate and implement an application for automated, fast and reproducible method for EIN-scoring.
Regional
Norway
NO
Western Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.020
2024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1198
x
x
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
07/11/2023
Ki-67 in neuroendocrine tumours of the gastrointestinal tract
Ki-67 is both a prognostic and predictive biomarker in various tumours. To assess the Ki-67 index in neuroendocrine tumours (NET) of the gastrointestinal tract, it is recommended to count 2000 cells. For practical reasons, it is common to count fewer cells or make visual estimates without counting at all, resulting in less accurate and less precise Ki-67 indices. This project aims to train, test, validate and implement a machine learning system for calculating the Ki-67 index in neuroendocrine tumors of the gastrointestinal tract.
Regional
Norway
NO
Western Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.019
2022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1201
x
x
x
x
https://data.norge.no/kunstig-intelligens
Perception
Computer vision
07/11/2023
Hello Lamp Post
The Environment Agency has a responsibility to protect communities from flood and coastal risks. In the past, the agency has struggled to scale their public engagement and reach their diverse audiences, while also retaining a local relevance. Hello Lamp Post was brought on to provide an interactive, live 24/7 conversational channel to educate and inform the public on flood safety, in high-risk locations around the South West of England and Newcastle.
R2D3: Active-waiting robot for the disabled people’s waiting room
The active-waiting robot was developed by the French local-level Seine Saint Denis Innovation Lab. They created the robot R2-D3 to help reduce the digital gap with Departmental Home for Disabled Persons users. It informs users on various topics in a playful and simplified way. It can speak and understand many languages. It is user-oriented and it's built upon new robotic and open-source technology.
The municipality Bad Hersfeld built a digital twin using a multiple variety of open sourced data and is publicly showing them in the so called Urban Cockpit. Citizens can gather information about parking, the current status of waste bins and where to find a station for e-cars.
120 Words per Minute - a Training App for Basal Automated Reading
Studies for recording pupils’ basic skills demonstrate that their reading skills are continually deteriorating. The purpose of the project “120 Words per Minute” is to address this societal problem. 120 words per minute is the target speed children should have reached by the end of the fourth grade. However, around 20 – 30 percent of pupils remain considerably below 100 words per minute and often do not improve this rate later on during school. An app is going to be developed that maps all phases of the program “Lesen macht stark” (“Reading makes you strong”) – training for the 1st and 2nd grades that is used in printed form in over 100 schools in Schleswig-Holstein. In particular, it will make the level check the children use to verify their reading skills superfluous using an AI algorithm– speech to text. The children will be able to practice in tandem or alone. Teachers can use the app continuously during education starting with the first training sequence. It is expected that using the app will promote both reading fluency and the implementation of a material-supported diagnostic and support program at school when children learn to read.
INZNAK Project - Intelligent road signs for adaptive vehicle traffic control
In response to the desire to improve road safety and vehicle traffic, the INZNAK project was proposed. This project aims to improve road traffic by developing and building a network of autonomous road signs. The use of intelligent road signs in road traffic will prevent the most common collisions on highways, resulting from speed not being adapted to weather conditions, the condition of the surface and damming? vehicles in the event of a need to brake suddenly. During the project, 3 types of signs will be developed: standing, hanging and mobile. Each sign will have a display that will present hints for drivers along with a suggested speed. Hints will be displayed in the form of text and image messages, which will warn or inform about current traffic disruptions. Thanks to the use of a string of signs placed along the road, drivers will be warned much faster about possible dangers on the road. This is due to the fact that each of the signs will communicate with the others, making it easier to manage traffic. The signs will communicate in LoraWan and LTE technology. LoraWan technology will enable the characters to communicate with each other. And LTE technology will be used to send and receive messages from the traffic control center. The use of two-level communication allows the solution to become independent from possible failures of the telecommunications infrastructure. To ensure the flow of up-to-date information to autonomous signs, it is necessary to equip them with a number of sensors, which will analyze the traffic in the vicinity of the sign on an ongoing basis. The experimental installations of intelligent signs will be equipped with sensors analyzing road traffic, such as: Doppler radar, lidar, acoustic probe, RGB camera, Bluetooth receiver. Due to the fact that changing weather conditions, such as: storms, blizzards, fog, black ice, are also a big risk on the road. A weather station will be installed in each sign, analyzing the current weather conditions around the sign. As a result, the resolution of weather measurements will be very high. The proposed approach to traffic analysis is based on the principles of multimodality, thanks to which it is possible to supplement each of the individual methods with a different one in a place where it better serves its purpose. Such a case can be observed e.g. at night, where standard vision cameras mainly capture car lights. The use of a lidar device in such conditions allows for proper detection of most vehicles. In the next chapter, individual modalities used in the conducted research will be presented.
Local
Poland
PL
Gdansk
Local Government
Economic affairs
Transport
Pilot
2.019
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2C
x
PSTW-391
x
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Learning
Machine learning
Computer vision
01/01/1970
The city of Tampere, in Finland, predicts future foot traffic in the city center with its Tamperen Pulssi tool
Tampere and Wapice Oy used camera footage from central locations for foot traffic pattern identification. An AI-powered platform estimates future traffic within the context of weather forecasts, public holidays, and local arena events. Local businesses and agencies can see next month's estimated pedestrian traffic by opening Tamperen Pulssi in the Tampere.Finland app. This resource proves valuable in areas from staffing shops and restaurants to planning street maintenance.
Proactive services will reduce administrative burdens. Citizens won’t have to care about not missing the application periods, neither they should fill the same forms again and again. Proactive services should make it sure that the public resources go to those who most need them, rather than to the citizens that have a bureaucratic expertise. The solution is designed to reduce administrative burdens. Citizens shouldn’t care anymore about application periods, neither they should type data that they already gave within previous forms. The Spanish law doesn’t allow for full proactive administrative procedures: citizens must state every time that they want the procedure and that data is right. So, the solution approach tries to minimize the citizen effort, provided that it is not possible to provide 100% proactive services. Just one pilot has been implemented: the proactive service for University scholarships. Few subscriptions have been reached so far, by lack of diffusion, that will be reviewed.
The Gavà City Council is the leader of the project, but has the help of other 7 partners. A public-private partnership that has been essential for Gavius to get ahead. Gavius is an innovative virtual assistant which uses AI technology to communicate to the citizens the social aids that they have at their disposal, process them, grant them and perceive them in a comfortable, fast and simple way, via a mobile device. The new virtual assistant will be applied in the field of social services, but has the possibility of being implemented in other uses that improve the relationship of the administration with the citizens. Two more virtual assistants are also being developed: one for staff and the other for managers. The service is part of a project financed by ERDF funds through the Urban Innovative Actions initiative. The project ended on February 28, 2023.
AuroraAI is an initiative that aims to automatically identify and predict "life events" in people's lives, which are specific circumstances that require certain services. It is often described as a "nanny" or a "good guardian" that assists citizens in accessing public and private services by suggesting and offering the appropriate ones for their particular situation. The system brings together data from different sectors of the public sector to proactively develop services for citizens. Some use case examples include a student relocating to a new city, retirement, job loss, or changes in family relationships. The goal is to provide personalized support and guidance based on individuals' unique circumstances.
VDAB Chatbot for job seekers - Chatbots to better match jobseekers with the right vacancies
VDAB experiments with chatbots to better match jobseekers with the right vacancies. A chatbot is an automated conversation partner that participates in typed conversations. VDAB is also investigating how chatbots can guide job seekers in their search by automatically answering questions and addressing job seekers.
http://chatbotvanvdab.be/
Local
Belgium
BE
Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
HOLONI is an AI4Cities project that enables municipalities, local sustainable brands and energy retailers to assess the true potential of city solar, exchange local green energy and, at the same time, reinvent their community and commercial relationships to prosumers towards collective sustainable impact. HOLONI uses AI to predict and analyze solar surplus potential across the city.
Questions and information requests are submitted to the Estonian National Library every day. These questions often have repetitive patterns and repetitive topics that require too much human resources to answer. Every year, the Estonian National Library receives approximately 14 thousand e-mails with questions. As a result of the project, a prototype of an application based on artificial intelligence was completed, which was able to sort incoming questions by topic and answer first-level questions by itself with repeating patterns.
National
Estonia
EE
National Library
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-258
x
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
Searching
chatbot
01/01/1970
Artificial Intelligence for faster and better diagnosis of emergency patients
To assist healthcare professionals in deciding whether or not to admit an emergency patient a tool that can provide a quick diagnosis of the 15 most common acute illnesses will be developed. This provides better opportunities to differentiate between non-critical patients and critical patients who need hospital admission. Thus, resources can be used better for the benefit of the patients. Based on analyses of blood and urine samples, the algorithm can detect the 15 most critical diagnoses and infections. The algorithm can also rank the probability of these within 60 minutes of the patient's arrival.
Local
Denmark
DK03
Sugehus Lillebaelt
Local Government
Health
R&D health.
Pilot
2.019
2022
Internal management
Internal support processes
No
No
Artificial Intelligence
G2C
x
PSTW-206
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
SKRINJA 2.0 - Business Intelligence in the civil service (BI)
The ICT department of the Ministry of Public Administration implemented a data warehouse and business intelligence system that is configured as a horizontal service on Government Computer Cloud to promote data-driven decision making in public administration. The Ministry also handles the procurement activities of the country and therefore there is a prospect of utilising the system in the procurement procedures as well.
National
Slovenia
SI
Ministry of Public Administration
Central-Government
General public services
General services.
Implemented
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2B
x
PSTW-577
x
x
x
IPSO DB
Planning
Planning and Scheduling
Knowledge representation
data analytics
01/01/1970
AI in Social Services
The Social Services of the City of Barcelona deal with an average of 50,000 visits every year. These relate to a variety of issues ranging from financial or addiction problems to gender-based violence and are handled by a team of over 700 professionals. People arriving at the centre are welcomed in private booths. The social worker records the conversation and, at the end, writes up the problem and the service to which it has been referred. Now, an algorithm will provide the staff with digital support in the decision-making process. The algorithm, which has been trained with a corpus of 300,000 interviews, will suggest the appropriate solution and resources for each case. The algorithm works as a supporting tool in the decision-making process, but the decision is still ultimately made by the professional handling the case.
Local
Spain
ES51
City of Barcelona
Local Government
General public services
General services.
Pilot
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1290
x
x
x
https://gouai.cidob.org/atlas/
Learning
Machine learning
AI Services
decision support
08/07/2023
Crowdsorsa - City of Helsinki
Crowdsorsa is a mobile App that collects data on the infrastructure sector (public infrastructure, roads, energy and water infrastructure) by using gamification approaches. Through the App Inventories and condition surveys of any kind of physical assets can now be carried out in only a matter of hours. Moreover, citizens can earn money by participating in the data collection missions co-organized by Crowdsorsa and its contracting partners (i.e. the city of Helsinki). The game is played by collecting and placing virtual objects on the map while taking gps-tagged photos or videos with your smartphone. Supplied with AI and asset management analysis, it is expected that participants (i.e. citizens) go around their cities or around a specific pre-determined area, map them according to a set of rules, take pictures/photos and upload them to then be evaluated by the AI and asset management platform.
Chatbot Trade Register - Development of Chatbot for Trade Register matters
The Finnish Patent Registration Office is currently building a Finnish-speaking chatbot which helps customers with Trade Register matters.
National
Finland
FI
Finnish Patent and Registration Office PRH
Central-Government
Economic affairs
Economic affairs n.e.c
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-188
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Optimisation
chatbot
11/10/2023
Cracow Virtual Clerk
A pioneering solution has been launched on the new POP website - a virtual clerk. It is an innovative tool that uses Artificial Intelligence, allowing you to intuitively search for information in the field of entrepreneur service, including setting up your own business. An important advantage offered by a virtual officer is the ease and speed in reaching the information sought and the availability of the service 24 hours a day, seven days a week.
Local
Poland
PL
Municipality of Cracow
Local Government
General public services
General public services n.e.c.
Pilot
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-400
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Machine learning
Searching
chatbot
01/01/1970
Resident's Virtual Advisor
The Virtual Resident Advisor is an innovative software used by thousands of customers, including administration, to optimize customer service processes. Its main task is to improve the search for necessary information on the pages of the Public Information Bulletin in Wrocław. The Virtual Resident Advisor is a chat-based dialogue system that simulates a conversation with a real person, leading the user on the BIP side to the right answer. The offered solution belongs to the group of the so-called intelligence customer interaction solutions and uses the integration of sound and video with Artificial Intelligence mechanisms. The Virtual Resident Advisor is available at www.bip.um.wroc.pl
Local
Poland
PL
Municipality of Wroclaw
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-407
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Audio processing
chatbot
01/01/1970
Chojnice Virtual clerk
As part of the project "Chojnice Poviat - attractive, innovative, investment-friendly - construction of the Biznes Chojnice portal and image campaign of the Chojnice Poviat", among others, on the bizneschojnice.eu website, the "virtual assistant" (chat-bot) service was launched. The "virtual assistant" is a system used to optimize the processes of servicing hundreds of thousands of beneficiaries. It informs interested parties about general matters related to the municipality (tourism, business tip).
Local
Poland
PL
Municipality of Chojnice
Local Government
General public services
General public services n.e.c.
Pilot
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-410
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Optimisation
chatbot
01/01/1970
Chatbot SAM - Virtual Community Assistant
Chatbot SAM is a solution that is being introduced to the Kielce Technology Park. It enables communication between tenants and guests with KPT employees. SAM runs mainly on the platforms that users know best, such as Facebook Messenger and Facebook. Using Messenger, the virtual assistant is able to precisely locate its user, helping it find an event, office, or specific company, and even lead and navigate inside and outside the building. Using it, tenants have ongoing contact with guardians, and it is easier for them to find business partners. Artificial Intelligence is being used here to present the offer and stimulate the activity of the KTP community.
Local
Poland
PL
Kielce Technology Park
Local Government
General public services
Foreign economic aid.
Implemented
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-412
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Automated reasoning
chatbot
01/01/1970
IBM Watson: Automated assistance in tax filing in Spain
Since July 2017, the Tax Authority in Spain has been using the IBM Watson software to provide automated assistance regarding a particular aspect of VAT filing which mostly affects big companies. In public communications about it, both IBM and the Tax Authority highlighted that the software can work 24/7 and, as such, was freeing public servants from having to deal with a large number of emails from people trying to do their VAT filing. According to their PR, between July 2017 and February 2018, the number of emails to civil servants about VAT issues decreased from 900 to 165 per week. And, reportedly, the automated assistant went from receiving around 200 questions per week, when it was launched in July 2017 to around 2,000 by November 2017 (Computing, 2018).
National
Spain
ES
Spanish Tax Authority
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Identity Check of Migrants - Analysis of content and language of phones
The Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees, BAMF) has been using automated text and speech recognition systems to identify refugees since 2017. Agency employees can ask asylum seekers to give them access to their cell phone, tablet, or laptop to verify if they are telling the truth about where they come from. The agency has the ability to obtain all the data contained on the devices and run software on it. The software presents the employee with a limited overview of the content, which also includes language analysis of the text retrieved. According to the BAMF, both the software and the hardware was provided by the firm Atos SE, however, VICE Magazine found evidence, that the mobile forensic technology firm MSAB was also involved. Another tool deployed by the BAMF aims to identify disguised dialects in speech. When an asylum seeker does not have a valid proof of ID, a two-minute voice recording of the person describing a picture in their mother tongue is analyzed by software, which then calculates a percentage of how close the speech comes to a certain dialect.
National
Germany
DE
Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees, BAMF)
Bots (short for robots) that perform automatic tasks, repeating the operations performed by a user, are widely used. Chatbots, i.e. programs with a "conversational" User Experience, are now becoming the new reality in technologies for "man-machine" interaction. To make a chatbot able to understand, respond to requests and propose solutions using everyday natural language, it is necessary to introduce very innovative context management and artificial intelligence technologies. Three prototypes were produced with the goal of: 1) engineering and automating the production of bots, to quickly implement new services; 2) improve effectiveness by inserting conversation patterns, e.g. fluid conversation mechanisms, with current speech memory and list references. For instance, CSI made prototypes useful for searching for general practitioners and pediatricians of the Piedmont Region on Alexa and Google Home, with refinement of the search.
Regional
Italy
IT
CSI Piemonte (Inhouse ICT of Regione Piemonte)
Regional Government
General public services
General services.
In development
2.019
2020
Public services and engagement
Service personalisation (various)
No
Yes
Artificial Intelligence
G2C
x
PSTW-533
x
x
www.csipiemonte.it
Communication
Natural language processing
Machine learning
Audio processing
speech recognition
01/01/1970
Automatic identification of individual risk factors in social care and healthcare
In October 2019, the Japanese multinational IT service provider, Fujitsu, announced that it was developing an AI solution for South Karelia’s social care and healthcare district (known by its Finnish acronym Eksote). The project employs machine learning methods with the aim of helping Eksote identify factors underlying social exclusion of young adults, as well as predicting associated risks. With the predictive model, social and healthcare professionals will be provided an overview of risk factors. According to Fujitsu’s press release, the model identifies some 90% of young adults susceptible to social exclusion. In practical terms, the model that is being used is derived from pseudonymized data taken from the use of Eksote’s services by young adults, and it uses this data to predict social exclusion outcomes defined by Eksote’s professionals. According to Eksote, the legislation on the secondary and combined use of healthcare data makes it possible to use only non-identifiable, pseudonymized data. This means that Fujitsu’s model cannot be used to identify individual young adults considered to be at risk of social exclusion; rather, the model produces a list of risk factors on a general level. The next step in the project is to examine whether it is possible, under the current legislation, to set up a consent-based system: a client’s consent would be asked for before using the predictive model on their individual data when they, for example, have an appointment with a social care or healthcare professional.
The project want to implement a “robot judge” that could adjudicate small claims disputes of less than €7,000 (about $8,000). Officials hope the system can clear a backlog of cases for judges and court clerks. The project is in its early phases and a pilot started in 2019 focusing on contract disputes. In concept, the two parties will upload documents and other relevant information, and the AI will issue a decision that can be appealed to a human judge. Many details are still to be worked out. Velsberg says the system might have to be adjusted after feedback from lawyers and judges.
When someone encounters rubbish or a maintenance issue on the street or in a park, they can report this to the municipality via an online reporting system. A dangerous traffic situation or disturbance from people or cafes can also be reported. This system used to be a collection of drop-down menus, from which the user would pick the category that best suited their report. The department responsible for a certain category would then take care of the report. However, as the municipality is a complex organisation, there are countless categories. Many times the wrong category would be chosen, resulting in delays. Now, an algorithm recognizes certain keywords, for example, waste and sidewalk. From these keywords, it determines which category it belongs to, and ultimately, which department within the municipality should examine the case. As a result, there are fewer administrative steps for the person reporting on the issue. Also, the report can be processed much faster, because it arrives at the right department more quickly.
Local
Netherlands
NL
Research, Information & Statistics (OIS)
Local Government
General public services
General services.
Implemented
2.018
Public services and engagement
Engagement management
No
Yes
Artificial Intelligence
G2C
x
PSTW-597
x
x
x
x
x
IPSO DB
Planning
Planning and Scheduling
Natural language processing
01/01/1970
Event Impact Calculator in Gothenburg
Within this framework of increasing attractiveness of the city combined with growing attention towards
sustainability, the Swedish Sports Confederation and Go:teborg&co – a marketing company controlled by the
city – developed the Event Impact Calculator, a tool to estimate the socio-economic and environmental impact
of an event. The tool is free to use for all relevant stakeholders, such as event organisers, regions, municipalities,
destinations, property owners, tour operators, the hotel and restaurant industry, students, etc.
The tool is characterised by its user-friendliness, as users are simply required to input a series of figures, they
have knowledge of, or can make educated guesses about. These include key figures about the magnitude of
the event (such as on the expected number of participants or the expected number of foreign participants),
information on participants’ expected accommodation and means of transportation, costs of tickets,
sponsorships, and even the residents’ attitude towards the event.
After receiving the data, the tool compiles a report estimating economic, environmental and social impacts, to
be potentially used by organisers to inform negotiations with destination managers, motivate grant applications,
attract sponsors, or any other activity in connection with the event. Therefore, the tool allows tourism
stakeholders to organise events with greater professionalism thanks to the possibility of informing discussions
and decisions through data.15
Managing vacancies - Recommender: the amazon of the labour market
The Innovation Lab of VDB is working to improve matching using Big Data analytics to recommend vacancies to a jobseeker when they access the VDAb's vacancy system.
Regional
Belgium
BE2
Flemish Employment and Vocational Training Service (VDAB)
AI warns german businesses that the documents uploaded to apply for import tax exemptions might be wrong
German businesses, in the case of an application to limit the Renewable Energy Sources (EEG) surcharge as part of the special equalization regulation, must submit all relevant documents before the material deadline. If this deadline is missed, the electricity-intensive companies face the irremediable rejection of the application and thus the payment of the full EEG surcharge. In order to minimize this risk for companies, BAFA has fundamentally modernized the application process this year: With the help of artificial intelligence, the uploaded application documents are automatically searched for errors. If it is determined with a certain probability that the wrong documents may have been uploaded, the application portal issues a warning message.
National
Germany
DE
Federal Office for Economic Affairs and Export Control (BAFA)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.020
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2B
x
PSTW-939
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
08/07/2023
Spike, Energy Pilot Project - Copenhagen
SPIKE is a pilot from the AI4Cities project, a scalable “plug&play” kit of devices that can be installed in every building to fine-tune energy usage in real-time, allowing 20% (on average) operational savings and over 90% in-comfort time for occupants, without any drastic changes to the existing HVAC. The company's most recent solution is an all-in-one-platform, implementing the concept of “Energy as a Service”, which helps orchestrate energy loads and renewable energy production within energy communities. SPIKE aims to become the world’s first enabler for easily creating a Virtual Power Plant (VPP) at urban level.
SPIKE is a pilot from the AI4Cities project, a scalable “plug&play” kit of devices that can be installed in every building to fine-tune energy usage in real-time, allowing 20% (on average) operational savings and over 90% in-comfort time for occupants, without any drastic changes to the existing HVAC. The company's most recent solution is an all-in-one-platform, implementing the concept of “Energy as a Service”, which helps orchestrate energy loads and renewable energy production within energy communities. SPIKE aims to become the world’s first enabler for easily creating a Virtual Power Plant (VPP) at urban level.
Smart Personalization of the cultural offer in Antwerp Testing (SOCRATES)
With the PIP project Smart Personalization of the Cultural Supply in Antwerp Testing (SOCRATES), the city of Antwerp and Digipolis want to investigate the feasibility and effectiveness of an individual cultural user profile. Via such a profile, the city of Antwerp wants to offer personalized recommendations to Antwerp culture lovers (tailor-made culture) at their own request and on the basis of their digital cultural DNA. The intended technological solution for SOCRATES is a Digital Experience Platform (DXP) that, as mentioned, is nourished by a personal culture profile and enriched with a wonder algorithm . The aim is to build the DXP in a modular way so that a maximum link with existing and future IT architecture, in particular the Antwerp City Platform as a Service (ACPaaS), is possible. ACPaaS offers a 'block box' of reusable (generic) backend services via engines so that (specific) frontend applications can be made faster, simpler and more powerful. The DXP intended with SOCRATES as an extension of ACPaaS extends this line to the application frontends, or all digital touchpoints with the (cultural) users. Based on the digital cultural profile of the user, Artificial Intelligence (AI) can make suggestions for, for example, literature and all kinds of cultural activities.
Sigma is the chatbot of the portuguese public services portal (eportugal.gov.pt). This chatbot responds, in natural language, to user interactions with the information available on the information pages on public services available on the ePortugal portal. In addition to answer with information, the user can, in a conversation, change his address on the Citizen Card (Portuguese identification document). In the last Portuguese elections, the citizen was able, through a conversation with Sigma, to know where to vote. The administration and configuration of Sigma goes through 3 platforms: (1) LUIS - platform that interprets natural language. When trained, he's able to identify what the user wants to know (intention) about a certain service (entity). (2) QnA - platform where the ePortugal portal services are loaded so that the bot can identify them, and also where chitchat interactions are loaded (quick chat). (3) Cognitive Services APIs Reference - platform where groups of synonyms are loaded in form of keywords to facilitate the bot to interpret a service.
National
Portugal
PT
Agency for Administrative Modernisation - AMA
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.021
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-186
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Searching
chatbot
11/10/2023
Scout.AI - Analyse the information recorded within the SNS 24 TAE Service
The Triage, Counselling and Referral Service (TAE) is a telephone service provided by the Contact Centre of the National Health Service - SNS 24. In 2018, more than 1 million calls with an average duration of 7-8 minutes were answered. Being of national scope, this is a service that promotes equity in the access to health care. Telephone service is provided by nurses and follows pre-defined clinical algorithms. Triage is based on a specific clinical algorithm (out of a set of 59), and the choice of the most appropriate algorithm is extremely important and relevant. The selected clinical algorithm should ensure high safety (not failing to identify situations that require urgent medical contact) and should have high discriminatory capability. In this context, the SNS24 Scout.AI will apply Artificial Intelligence (AI) methodologies, aiming the development of decision support tools with two main objectives: (1) Support the nurse in the selection of the most appropriate clinical algorithm and (2) Provide support to Directorate-General of Health (DGS) in the optimization process of the design of clinical algorithms and their referrals. The first objective will be achieved by identifying the most appropriate algorithms for a given set of symptoms, with adjustment for age and sex. The AI methodology to be applied will be based on a classifier built on automatic learning algorithms on an anonymised data set, obtained from contacts of the SNS 24 in 2017 and 2018. This data represents accumulated experience in around 2 million cases. After the creation of the prediction model, it will be implemented in the SNS 24 TAE Service as decision support, indicating in real time which algorithms are most likely to be used.
National
Portugal
PT
SPMS - Shared Services of the Ministry of Health, EPE
Central-Government
Health
Health n.e.c.
In development
2.021
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2C
x
PSTW-166
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Reasoning
Knowledge representation
Optimisation
decision support
11/10/2023
Customer call analysis - Finding patterns in the reasons for customer inquiries
The Social Insurance Board, in cooperation with Feelingstream, conducted five pilot projects aimed at analyzing customer calls and web chats in detail and finding patterns in the reasons for customer inquiries. As part of the pilot, the Feelingstream application transcribed the Social Insurance Board's calls from May to August 2020 (3 months) in Estonian and Russian. The Feelingstream application provides an opportunity to get both a statistical overview and a detailed understanding of customers' concerns across several customer communication channels - calls, emails and chatbot. Customer contact analysis is the fastest and most immediate way to find places in services that the customer is in trouble with and that can be changed quickly. The analysis creates insights for managerial decision-making, which in turn leads to better and more efficient public services. The pilot project involved an information line manager and two service managers. In the pilot project, SKA chose Feelingstream as a partner, which specializes in analyzing customer contacts in Estonian and Russian. The analysis creates insights for managerial decision-making, which in turn leads to better public services to make them faster and more convenient for citizens to use.
National
Estonia
EE
Social Insurance Board
Central-Government
Social protection
Social protection n.e.c.
Pilot
2.021
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-234
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
Machine learning
text analysis
01/01/1970
Marakratt - Personal learning path infrastructure
In the framework of the project, a proof-of-concept solution for students supporting individual study paths was created. During the project, the use of machine learning was tested in the creation of educational material recommendation models. Prototype-like models were also created to help automate the personalization of educational materials and activities used in learning, based on learners' interests, knowledge and abilities.
National
Estonia
EE
Board of Education and Youth
Central-Government
Education
R&D education.
Pilot
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-249
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Reasoning
Automated reasoning
Knowledge representation
01/01/1970
Virtual Clerk - Assistance with search for information
"Virtual Clerk" is a system used to optimize the processes of servicing hundreds of thousands of beneficiaries. A modern and innovative tool that uses Artificial Intelligence, allowing you to intuitively search for information on the operation of the office and the procedures carried out by it. An important benefit offered by WU is the ease and speed in reaching the information sought and the availability of the service 24 hours a day, 7 days a week.
Local
Poland
PL
Municipality of Chorzow
Local Government
General public services
General public services n.e.c.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-392
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Searching
01/01/1970
Toscana Open Research - Allows users to access information through "queries"
The portal of the Tuscany Region designed to communicate and enhance the Tuscan system of research, innovation and higher education and to promote increasingly transparent and inclusive governance. The integration of data through a domain ontology allows users to query without having to use the technical terminology related to the physical organisation of databases and their complex internal structure.
Regional
Italy
IT
Regional Conference for Research and Innovation
Local Government
General public services
R&D general public services.
Implemented
2.021
Public services and engagement
Data Sharing Management
No
No
Artificial Intelligence
G2C
x
PSTW-60
x
x
x
x
x
x
http://www.toscanaopenresearch.it/en/
Reasoning
Knowledge representation
Optimisation
Searching
data anomalies detection
01/01/1970
Automated border control via Easypass Registered Traveler Program - biometric face recognition system
EasyPASS Registered Traveller Programme (RTP) allows EasyPASS to be used as a simple, fast and convenient alternative to traditional border control. This requires an electronic passport from a country that has concluded a declaration of reciprocity for the use of automated border control procedures.
National
Germany
DE
Federal Police
Central-Government
Public order and safety
Public order and safety n.e.c.
Implemented
2.018
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-994
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
face recognition
01/01/1970
London Electric Vehicle Charge Points Dashboard
Electric Vehicle (EV) charging infrastructure - a vital component of London’s smart and green agenda - is being delivered by a wide range of public and private bodies across London (up to 50).
As a result of the project, we developed a dashboard to join up the EV Charging infrastructure in London to enable a collective understanding of what is already in place, how it is being used, and to guide future installations.
Mona - Public chatbot for companies on the subject of the economy
The new chatbot "Mona" is intended to cover all relevant questions for companies on the subject of the economy, and previously on the corona crisis. The service of the Federal Ministry for Digitization and Business Location (BMDW) is available online on the "Unternehmens Service Portal" (USP, Company service portal ) website and can also be used on mobile devices. The service can be found on the home page of the USP and is intended to provide companies with important information on essential points such as subsidies, labor law matters such as short-time work and teleworking in a simple way during these difficult times . On the one hand, users can ask freely formulated questions, on the other hand there is a classic information channel in which more detailed information is provided step by step on the three central topics of work, financial aspects and research at the click of a mouse.
National
Austria
AT
Unternehmensservice Portal, Austria
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Cultural Heritage Tools - AI tools integrated in the National Library of Finland
Two AI tools have been integrated into the IT system of the National Library of Finland (digi.nationallibrary.fi):
1. Named entity recognition (NER)
-Stanford NER software to recognize persons and place names from the Finnish historical newspapers. The first training and evaluation data set was created that consists of pages of both journals and newspapers from the time period 1836–1918. The Stanford NER system was trained using 220 annotated pages and evaluated using 34 pages. The results that were achieved were mostly good: 71 % of person names and 79 % of place names were recognized from the evaluation data.
2. Image classification
-Google TensorFlow was used to classify images.
A training dataset was created that was used to train the classifier model with TensorFlow. Using the trained model, it was possible to classify images into the following groups: advertisements, drawings, notes, pictures, paintings, maps or garbage.
-The trained model was used to classify 50 000 images and its accuracy was about 70-75% when about 10 000 classified images were manually observed.
-A graphical user interface was created that enabled an easier way to observe achieved results.
National
Finland
FI
The National Library of Finland
Central-Government
Recreation, culture and religion
Cultural services.
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-190
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Machine learning
text analysis
11/10/2023
Rain radar Rijnmond - Prediction of rain to prevent flooding and damage
The Rijnmond rain radar measures and predicts precipitation in the region very locally. This helps prevent flooding and damage.
Local
Netherlands
NL
Municipality of Rotterdam, TUDelft
Local Government
Defence
Civil defence.
Pilot
2.021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2C
x
PSTW-363
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Predicting youth problems - Identifying youth problems and providing support
In June 2018, Eksote announced that it had developed, in collaboration with the Finnish IT firm, Avaintec, an AI model to predict problems experienced by children and the youth. The aim was to identify problems early on, so that an intervention could be made and support provided to families sooner rather than later. Much like in the 2019 project on young adults and social exclusion, this model was based on explicitly defined undesired “endpoints”: low-grade averages, disciplinary interventions at school, high-class non-attendance figures, being taken into custody, acceptance into psychiatric care, and substance abuse. The model made use of data gathered from the IT systems of maternity clinics, kindergartens, schools, healthcare, and mental healthcare providers, as well as social services – e.g., it combined data from different administrative branches, namely social care, healthcare, and education. The outcome was the identification of a total of 1340 risk factors, ranging from bad teeth in children, to parents missing maternity clinic appointments, to the child’s siblings bullying others at school. These examples also give an idea of the kinds of data that were employed when making predictions. Ideally, the model would make it possible to continuously keep track of risk factors of individual children.
Predicting chronic pathologies and post-surgery complications
In the city of Vimercate, in the Lombardy region of northern Italy, the local branch of the public health authority (Azienda Socio Sanitaria Territoriale, ASST) has adopted open source cloud solutions (developed by Almaviva) which use algorithms to predict the beginning of chronic pathologies and post-surgery complications Building on a decade spent digitizing medical records, Vimercate hospital aims to more efficiently manage patients, including by personalizing treatments according to machine learning-powered analytics, thus reducing costs and optimizing logistics, while at the same time improving its “precision medicine” solutions.
“This is the first structured usage of AI within a hospital in Italy”, says Head of AI Solutions at Almaviva, Antonio Cer-qua, who also revealed that the objective is to provide his company’s IoT platform, Giotto, “to a national network of hospitals”. According to Cerqua, “many have already shown their interest” (Il Giorno 2019).
Representatives from the consulting giant Deloitte also visited the Vimercate hospital specifically because of this project, wrote Giornale di Monza.“AI must not replace physicians”, says Head of Informatics at ASST Vimercate, Giovanni Delgrossi, “but support them, a tool that helps them making better decisions” (Sole 24 Ore 2019)
Artificial Intelligence for the prevention of malnutrition and hospitalization of the elderly
The project aimed to prevent emergency hospital stays by identifying citizens at risk of malnutrition, so that treatment can be initiated in a timely manner. Malnutrition among the elderly is a significant predictor of longer hospital stays, readmissions and mortality. The project can thus contributde to citizens first and foremost receiving better treatment, where efforts against malnutrition are effectively initiated. In the long term, this would lead to citizens with greater self-reliance and an increased quality of life, and in the long term fewer municipal services for personal help.
Local
Denmark
DK
Aarhus University Hospital, Aarhus Municipality,MedTech Innovation Consortium,Regional Hospital Horsens and Skanderborg Municipality
Large-scale high-engagement citizen participation with generative AI
Enabling more citizen participation in governmental decision making could increase the quality of decisions. It is in any case likely to increase their adoption, if participation was genuinely conducted in pursuit of the best possible decision for the greatest public interest. Using ChatGPT a consortium from Eindhoven, The Netherlands, created an AI-mediated engagement app. This project was financed with $100k by OpenAI, after having been selected as one of out 10 projects from over 860 project submissions. After having conducted an initial trial during development with 450 people, it was launched as the start of a new type of city consultation in Eindhoven on 22-02-2024. Currently the EIndhoven library and the biggest youth center are supporting new events, aiming for a decision in December '24 on the city consultation becoming a monthly opportunity or people to discuss matters close to their heart.
Local
Netherlands
NL
Municipality of Eindhoven
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.024
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-2153
x
x
x
x
x
x
x
Self-reporting tool
Communication
Natural language processing
Generative AI
Machine learning
01/01/1970
Bureaucrat on eID website
The bureaucrat operates on the website of the Information System Authority id.ee and takes on some of the people's inquiries. A bureaucrat is an interoperable network of chatbots on the websites of public authorities, which allows a person to receive information from institutions through colloquial communication through a chat window. He is an opportunity for a person, that is, a user, to use public direct and information services with colloquial communication with the help of virtual assistants.
National
Estonia
EE
Estonian Information System Authority
Central-Government
General public services
General services.
Implemented
2.023
Public services and engagement
Engagement management
No
Yes
Artificial Intelligence
G2C
x
PSTW-1933
x
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
Machine learning
Automated reasoning
chatbot
03/04/2024
Mercé - citizen science for better urban life
A citizen science experiment in the city of Barcelona: citizens training algorithms to make urban environments more livable. The Mercè project is proposed as a new line of work that applies new machine learning techniques (one of the branches of so-called Artificial Intelligence) to the disciplines of urban planning, geography, sociology, economics and science. urban health to build objective knowledge and open data about our urban environments.
Thus, Mercè is a citizen science experiment that aims to involve citizens in the training of an algorithm that allows us to design more livable cities. Through this experiment it is possible to translate the individual perceptions of many citizens about the habitability of cities into objective knowledge, reusable in urban planning.
The relevance and innovation of the project is based on applying information and communication technologies to different transversal fields of knowledge, which have their common denominator in the city.
Local
Spain
ES51
City of Barcelona
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In development
2.020
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-82
x
x
x
x
http://merce.300000.eu/data2/informe_merce.pdf
Learning
Machine learning
Knowledge representation
Planning and Scheduling
data anomalies detection
01/01/1970
Machine translation customer support communication window on the website of Tartu University Hospital
On its website, Tartu University Hospital uses a customer support communication window with Askly machine translation, which combines a customer support chat solution, the possibility to send an e-mail and frequently asked questions.
National
Estonia
EE008
Tartu University Hospital
Local Government
Health
Public health services.
Implemented
2.023
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-1938
x
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
03/04/2024
Taxana - Chatbot for financial administration
The Slovakian Financial Administration is the first state institution to launch an automated Chatbot to communicate with its clients, available 24/7. This Chatbot was named Taxana, chosen by the employees of the financial administration combining the English word tax and the Slovak word toy. The system has been put in place as it is argued that the state financial management must continue to digitize and electronic processes to make the processes easier for taxpayers. The introduction of automated chat in communication with their clients will also assist the call center staff, who save time and can thus deal with more complex issues of taxpayers.
National
Slovakia
SK
Financial Administration
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The Oversi Chatbot is part of a government initiative to stop the bureaucracy in Slovakia and to apply the once only principle in a digital way. The Chatbot has been invented in order to help find the best solutions and answers to common questions for the general public.
National
Slovakia
SK
The Office of the Deputy Prime Minister of the Slovak Republic for Investments and Informatization (ODPMII)
The goal of this project is to make (local) debt relief easily and quickly accessible to debtors, done partially with a chatbot that helps people with their questions about their debts. There are different entry routes to debt relief. The best next step is determined on the basis of several key questions that determine the best next step for the person in question. This project is the product of a collaboration between IBM and the Rotterdam Municipality.
National
Netherlands
NL
Rotterdam
Local Government
Social protection
Social protection n.e.c.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-177
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Machine learning
chatbot
11/10/2023
Titormos - the citizens assist chatbot in the Municipality of Agrinio
"Titormos", from an ancient local hero of the city of Agrinio in Greece, is the new chatbot available on the municipality's official website. The Municipality of Agrinio is a municipality with a wide geographical span which includes both mountainous and lowland areas with different problems emerging. Prior to Titormos, citizens could only submit requests by calling a phone number during limited working hours on weekdays. With this specific solution, citizens can be informed about information concerning the city but also, most importantly, submit a problem that concern them and is of a local nature in matters of cleanliness, such as garbage collection, matters of city lighting, policing, management of stray animals, complaints, etc. After collecting the necessary information, Titormos saves it and displays the ticket – request ID and sends a relevant confirmation email. The bot is also connected to chatgpt and can answer free form questions from citizens. Finally, in the future, there will be a different version for city administrators such as the Mayor, which will be able to connect the chatbot directly to the database of requests and also to the Human Recourses (HR) database via AI, so that it can accept questions in natural language and give administrative responses such as request statistics. Also, for citizens who do not have access to or do not use computers, a voice portal for Citizens who can also submit a request and receive relevant information has been created and is active.
Regional
Greece
EL
Municipality of Agrinio
Regional Government
General public services
General services.
Pilot
2.024
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-2152
x
x
x
x
x
x
Self-reporting tool
Communication
Natural language processing
Generative AI
Machine learning
chatbot
01/01/1970
Fietsbarometer - barometer for cycleways safety
This is a project that involves adolescents who digitize and assess their daily home-to-school routes in different school neighborhoods in Flanders (Belgium). Through a web-based platform, called the “Bike Barometer” (“Fietsbarometer” in Dutch) the participants have the potential to offer detailed spatial insights about the local safety conditions in Flanders and in specific school neighborhoods. The example reported here is the Barometer of the Province of Antwerp.
Signalen - AI Categorization of Public Space Reports
Signalen is an open-source process and task system from, by and for municipalities, which automatically categorizes and routes reports about public space for processing by the appropriate handler. Signalen's software code is public, API-driven and generically applicable to any municipality in the Netherlands. With it a number of Dutch municipalities serving more than 2 million residents process more than 600,000 reports per year. Some of these municipalities are: Amsterdam, Woensdrecht, Zundert, Hertogenbosch, Alphen aan den Rijn, Almere, Heerlen, Urk, Groninger, Den Hoag, Utrecht, Bergen op Zoom and Waadhoeke. Personal data is not required or mandatory to report. On the other hand, someone reporting can leave their contact details if they wish civil servants inform them later on of the progress. This information is not used by the algorithm. On non-discrimination, given the algorithm recognises mainly Dutch words, if someone uses another language, another department will assess the report.
Local
Netherlands
NL
City of Amsterdam and other dutch municipalities
Local Government
General public services
General services.
Implemented
2.020
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-1035
x
x
x
x
x
https://signalen.org/
Communication
Natural language processing
information retrieval
07/06/2023
Amelia - Chatbot helping local residents find city services
Robot Amelia uses Artificial Intelligence, machine-learning algorithms, and a natural language processor to help local residents find city services.
Local
United Kingdom
UK
London Borough of Enfield
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
This pilot is part of the AI4Cities Project. C-in.City is the new generation of GHG information system, a service to monitor and manage all urban emissions (housing, commercial, public institutions, transportation, industries, power production) at 3 actionable scales (city, district, building/street) that helps city managers, citizens, NGOs and businesses to better understand local emissions, take individual and collective action, and implement transparent and science-based impact monitoring. The research on emissions monitoring is visualised in a panel of datasets available thanks to AI in one tool. The AI deployed is used for two main purposes: extracting activity signals from AOIs (Areas Of Interests) and inferring CO2 emissions from these signals. In short, the algorithms automatically detect when an industrial site is active (i.e. detecting fumes above a waste burning plant thanks to satellite imagery) and can infer from it the associated emissions.
Local
France
FR10
Greater Paris
Local Government
Environmental protection
Pollution abatement.
Pilot
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-1030
x
x
x
x
x
https://ai4cities.eu/pilots/energy-c-incity
Perception
Computer vision
sensor network
07/06/2023
Carbon Intelligent City - Copenhagen
This pilot is part of the AI4Cities Project. C-in.City is the new generation of GHG information system, a service to monitor and manage all urban emissions (housing, commercial, public institutions, transportation, industries, power production) at 3 actionable scales (city, district, building/street) that helps city managers, citizens, NGOs and businesses to better understand local emissions, take individual and collective action, and implement transparent and science-based impact monitoring. The research on emissions monitoring is visualised in a panel of datasets available thanks to AI in one tool. The AI deployed is used for two main purposes: extracting activity signals from AOIs (Areas Of Interests) and inferring CO2 emissions from these signals. In short, the algorithms automatically detect when an industrial site is active (i.e. detecting fumes above a waste burning plant thanks to satellite imagery) and can infer from it the associated emissions.
Local
Denmark
DK01
City of Copenhagen
Local Government
Environmental protection
Pollution abatement.
Pilot
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-1031
x
x
x
x
x
https://ai4cities.eu/pilots/energy-c-incity
Perception
Computer vision
sensor network
07/06/2023
The Dublin Beat - Citizen opinion analysis
The Dublin Beat analyses citizen opinions in the Dublin Region for an overview of their most pressing concerns. Each month public tweets are collated by the AItext analytics platform Citibeats, whose Artificial Intelligence algorithms have been trained for understanding opinions in the local context of Dublin, assisting local authorities to better understand how local people feel about civic issues. The resulting analysis based on the gathered online data is presented via visual dashboards and through monthly reports provided online. The different reports give an overview of key issues such as how people feel about environmental issues, cultural events or city region developments expressed on the online media. The Dublin Beat can help local authorities to better understand how citizens feel about key issues and ensure that civic efforts and policy reflect the needs of communities. Local authorities employ other methods to ensure truly inclusive citizen engagement.
CSI, together with the University of Turin (Department of Medical Sciences - Medical Genetics for genomic data analysis and nephrolology field, Department of Clinical and Biological Sciences - Nephrology for the clinical scope related to the management of rare diseases), ISI Foundation and GenomSys company, is working on a research project that can help in the diagnosis and treatment of rare diseases: the project uses advanced technologies for the rapid and effective reading of the genome and develops artificial intelligence algorithm to analyse genetic data and provide information for the design of targeted diagnosis and treatment pathways.
Regional
Italy
IT
CSI Piemonte (Inhouse ICT of Regione Piemonte)
Regional Government
Health
R&D health.
In development
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-532
x
x
x
www.csipiemonte.it
Learning
Machine learning
Knowledge representation
01/01/1970
EU Exit: ID document check - applying for settled status in the UK after Brexit
The government implemented the registration system in the form of a smartphone app “EU Exit: ID document check” app. Applicants are required to complete five steps: firstly, they take an image of the personal details page of either their passport or identity card. Then, they must scan this document, via a smartphone, by using the NFC feature. The smartphone then reads the contents of the electronic chip stored inside modern identity documents. The applicant must then take a video and a photo of their face. Finally, she or he must answer an online questionnaire. If the applicant submits their National Identification number, automated processing of tax and other benefits is carried out. This algorithm-based verification process is done against records held by the tax authority (HMRC) and the Department for Work and Pensions (DWP). This is not a mandatory step, but official documentation says that applicants who submit their NI number will not have to provide further evidence.
IRIS - Support system for classification of citizen inquiries or complaints
IRIS is the service that allows citizens to report incidents or send complaints to the Barcelona City Council for resolution. Through IRIS, citizens can send information and queries, as well as complaints and suggestions for improvement. In this process, the citizen who reports the incident has to classify it using a tree of topics offered through the computer application. This classification is important because it is used to direct the incident directly to the responsible department, thus speeding up the response process. Errors in the thematic classification cause inadequate responses and delays in the resolution of incidents, thus affecting the quality of the service offered. As part of the IRIS service update project, a module called MARIO has been developed, based on machine learning algorithms to simplify the incident classification process for citizens. From the analysis of the free text describing the incident, MARIO suggests to the citizen the most likely categories where the incident fits because he/she chooses the most appropriate category. MARIO, which is currently being tested, minimizes the error rate in the initial classification of incidents by greatly reducing manual reclassification processes. Previously, 50% of the communications made needed to be reassigned; now, with MARIO, a hit rate of over 85% is being achieved.
Local
Spain
ES51
City of Barcelona
Local Government
General public services
General public services n.e.c.
Implemented
2.021
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-185
x
x
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Machine learning
Searching
Q&A
11/10/2023
Bürokratt – a virtual assistant for the Public Administration
A bureaucrat is not just an IT development project to create an Estonian national virtual assistant, i.e. a kratt interface for using services – although this may be necessary as an intermediate step. Instead, in the future, a bureaucrat will allow a person from any device and through a virtual assistant to get everything they need done in one communication session. The bureaucrat is thus an interoperable network of public sector kratts attached to national information systems, as well as those provided by the private sector, which, from the user's point of view, acts as a single channel for obtaining public direct and information services.
National
Estonia
EE
Information System Authority of the Republic of Estonia
Central-Government
General public services
General public services n.e.c.
In development
2.022
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-237
x
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
Machine learning
Automated reasoning
automatic translation
01/01/1970
Self-driving buses roll into Gothenburg
The Swedish city of Gothenburg is already looking towards the next chapter of mobility innovation when it comes to the public transport service provision. Transport operator Keolis has brought its autonomous electric self-driving shuttles to inaugurate a new 1.8-km line that will serve various points within the Lindholmen Industrial and Science Park. The two vehicles started operating on 18 January but for the time being this is a trial run of the service which will last 4.5 months.
City Concierge is an AI-powered city chatbot like a virtual Tourist Office in the mobile. It is there for the visitors 24/7 in Messenger and provides information about the city Point of Interests pf the city. It is possible for tourists and visitors to search information by category and location, or by keyword, or simply ask question about restaurants, entertainment, sightseeing, shopping, transportation and other
Local
Bulgaria
BG
UMNI
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Antonia - Automatic processing of requests of public services
The City Hall of Cluj has an AI system called Antonia, which handles the automatic processing of 64 types of forms for requesting public services. The also has a chatbot component so she can answer questions about how to fill the forms. In the second development stage of the AI-based technology, Antonia will become a hologram, this being the surprise-element for the next stage. This depends on how fast we will work out the technical aspects, so there is "no time estimation for the complete implementation" according o the local officials in Cluj-Napoca. The project is estimated to be completed within 30 months' period. Antonia has been launched in April 2018 and functions around the clock.
Local
Romania
RO11
Municipality of Cluj-Napoca
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Right now the chatbot can answer to questions reqarding family benefits, income support and coronavirus. Chatbot speaks finnish and swedish, and understands english (anwers are given in either finnish or swedish).
National
Finland
FI
Social Insurance Institution of Finland
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.017
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-191
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Searching
Automated reasoning
chatbot
11/10/2023
MedicalGuide projec
Canton Aargau has been involved in the MedicalGuide project, which provides users with an initial assessment of disease by using a Chatbot
The Finnish Immigration Service has now introduced its new chatbot, Kamu. During the pilot stage, Kamu will answer frequently asked questions about processing times for applications and about the contact details of the Finnish Immigration Service. Kamu is available on all pages on the migri.fi website. You can ask questions in either English or Finnish.
National
Finland
FI
Finnish Immigration Service
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.018
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-654
x
x
New chatbot answers questions about processing times and contact details
Communication
Natural language processing
Machine learning
chatbot
01/01/1970
Creating an AI-driven mobile virtual assistant and common public services platform
The following solutions were explored/developed during the pilot: Mobile apps for IPS co-delivery; Virtual assistant technology powered by the AI and utilising the NLP; Customised co-creation roadmaps based on inGov co-creation roadmap; Customised co-creation governance model based on inGov co-creation governance model.
The Federal Foreign Office uses the data analytics tool PRE- VIEW– Prediction, Visualization, Early Warning (Auswärtiges Amt, 2019) to identify evolving international crises. The tool analyzes publicly available data related to current political, economic, and societal trends and conflicts in order to identify developing crises. According to the Federal Foreign Office, AI is used to process the data, which is then used to produce infographics and maps to help provide insights into the state of a particular conflict. Furthermore, trend analyses illustrate how political and societal developments may evolve. PREVIEW is deployed by the Federal Foreign Office’s Department S, which oversees international stabilization measures and crises engagement. The output also supports the civil servants in determining which steps to take next.
Experiment featuring a customer-centric service that combined through AI social, healthcare and education data of all Espoo's citizens to identify their needs. The starting point was to test whether AI can help target services preventively, the answer was a strong yes. In particular, the predictions were used to plan social and healthcare services to prevent social exclusion. “The starting point for the project was to test if AI can help to target preventive services to individuals at the right time so that the city can support individual wellbeing. Tieto and the City of Espoo jointly handled a huge data mass that consisted of client relationship data of the entire population of Espoo for the years 2002–2016 and covered approximately 520,000 people and more than 37 million customer contacts. All data processing included extreme measures to ensure information security. Personal data, such as names, identity numbers and addresses were concealed already during data collection. Encryption was used for all data transmission. Our experiment demonstrated that artificial intelligence and the utilisation of data could have a significant role in health care. With support from AI and data analytics, new service paths can be developed. Social and healthcare service professionals can also utilise AI in their daily work to support decision making.
Targeted employment programmes for unemployed citizens
To offer better and more targeted employment programmes to unemployed citizens, knowledge is needed about what creates the greatest effect and helps citizens the most. The purpose of the project is to reduce the period of unemployment and provide more beneficiary services to citizens. The algorithm provides a decision support tool for caseworkers to help them offer unemployed, job-ready citizens a targeted programme. The algorithm will make proposals for specific activities that can reduce the expected period of unemployment based on the individual citizen's information.
Local
Denmark
DK031
Odense Kommune
Local Government
Social protection
Unemployment.
Pilot
2.020
2021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-218
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Automated reasoning
decision support
01/01/1970
Sentilo BCN - Plataforma de Sensors i Actuadors de Barcelona
The Barcelona City Council, through the Municipal Institute of Informatics (IMI), started in November 2012 a project conceived for define the strategy and the necessary actions in order to achieve global positioning Barcelona as a reference in the field of Smart Cities. Sentilo is an open source sensor and actuator platform designed to fit in the Smart City architecture of any city who looks for openness and easy interoperability. It is built, used, and supported by an active and diverse community of cities and companies that believe that using open standards and free software is the first smart decision a Smart City should take. In order to avoid vertical solutions, Sentilo is designed as a cross platorm with the objective of sharing information between heterogeneous systems and to easily integrate legacy applications.
Local
Spain
ES51
City of Barcelona
Local Government
General public services
General services.
Implemented
2.012
Public services and engagement
Service integration (various)
No
Yes
Artificial Intelligence
G2C
x
PSTW-576
x
x
x
x
x
IPSO DB
Communication
Natural language processing
Machine learning
internet of things
01/01/1970
Estonia to give citizens Alexa-like access to public services
Because the Estonian government makes all its services available online, the system will be able to access all the information it needs about a citizen to process things such as applications for a new passport. After the citizen makes a voice request, the virtual assistant might ask for a fingerprint to verify their identity or a selfie to be used on a document, but beyond that applications for services such as renewing passports and registering births will be automated.
Lithuania Innovative solution for the assessment of the impact and damage of hydrometeorological phenomena
Using modern data processing and retrieval software with machine learning algorithms, the solution will enable the collection of information about hazardous phenomena from a variety of sources, perform climate monitoring and
forecasting, assess the impact of dangerous, natural and catastrophic phenomena and ensure that better alerts are delivered to the population and economic entities. The benefits will be better performance of climate monitoring and forecasting, better assessment of the impact of dangerous, natural and catastrophic phenomena and better alerts are delivered to the population and economic entities.
Develop a tool to help the establishment of craft businesses
Using data on craft businesses and data on the population, AI will make it possible to determine the chances of success of a craftsman in a territory and to better advise craftsmen in their choice of location.
Municipality Welcome Manager (L2B2 Service Robot) in Ludwigsburg
First Information and guide for citizens visiting the Service Department: The digital helper named "L2B2" welcomes in the entrance area of the Bürgerbüros, drives independently through the corridors and accompanies the visitors to the respective departments.
The Environmental Law General Provisions Act (Wabo) regulates the environmental permit. The municipality of The Hague needs a more efficient intake of the Wabo permits. The municipality wants to automate some of the tasks and make them more efficient through AI. The type of AI used is NLP.
Local
Netherlands
NL
Municipality of The Hague
Local Government
Environmental protection
Environmental protection n.e.c.
Pilot
2.020
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-384
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Communication
Natural language processing
Automated reasoning
text analysis
01/01/1970
LAB BUPi - Creation of the Single Counter Laboratory Simplified Cadastral Information System
The reform shall consist of a pilot project for the creation of a simplified national cadastral information system which shall identify the land structure and land ownership of rural territories, the entry into operation of the Land Cover Monitoring System (SMOS) and the development of the BUPi (Digital Land Registry) platform, a physical and virtual counter with geo-referenced information on properties, that shall aggregate the information necessary for their registration and shall facilitate citizens’ interaction with the public administration within the scope of the land register. The reform also sets up the necessary legal framework to operationalise Investment RE-C08-i02: Rural property registry and Land Cover Monitoring System .
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Housing and community amenities
Housing development.
Pilot
2.019
2020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-514
x
x
x
x
Communication
Natural Language Processing
Planning and Scheduling
text analysis
01/01/1970
Artificial Intelligence Knowledge System for the judiciary searches for similar lawsuits
Knowledge system searches for similar lawsuits using entered text and gives the user the top 10 most similar lawsuits.
Regional
Netherlands
NL
District Court of East Brabant
Regional Government
Public order and safety
Law courts
Pilot
2.018
Internal management
Internal support processes
No
No
Artificial Intelligence
G2B
x
PSTW-345
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Knowledge representation
Natural language processing
text classification
01/01/1970
VDA - Voicebot on calls from Irish taxpayer on tax clearance
In 2018, Irish Revenue Commissioners began investigating the potential of Artificial Intelligence to provide a more efficient, effective experience for customers using their telephony services. This resulted in the implementation of a Virtual Digital Agent (VDA) designed to focus on a subset of calls from the Irish taxpayer relating to tax clearance. 1) taxpayers contact Irish Revenue tax clearance customer support asking how to apply for tax clearance; 2) enquiring what their current tax clearance status is; 3) requesting more information on expired, refused & rescinded tax clearance applications as well as just looking for information on tax clearance itself. Result is up to 50% of calls were handled from start to finish by the voicebot, 70% of first-time applicants engaged by voicebot submitting their application, 75% of tax clearance holders were able to retrieve their tax clearance access number (TCAN). Only in 10% of the calls, the calls were transferred to a human operator.
National
Ireland
IE
Irish Revenue Commissioners
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.018
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-54
x
x
https://www.youtube.com/watch?v=k9KUCq3Fdi8
Communication
Natural language processing
Machine learning
Audio processing
voice assistant
01/01/1970
Erhvervsstyrelsen - Detection of errors in business statements
A project by the Danish Business Authority (Erhvervsstyrelsen) to use ML to identify fraud and highlight material errors in financial statements.
The aspired robotics solution will be able to determine the state of the sewer in order to identify segments where the sewer’s functionality has been compromised, either by sediments or by structural defects. Other required functionalities of the technology include sewer monitoring and collecting samples of water, air and sediments.
The aim of the project is to design and develop a partially automated, mobile assistance robot to support material transport through impassable terrain. The main areas of application are rescue operations in disaster scenarios, such as collapsed buildings, operations in impassable terrain, train or traffic accidents, and other major emergencies. The system to be developed should be able to follow a person through difficult terrain (gravel, obstacles, slopes), transport material needed for the rescue operation and react to the user's gestures, as well as provide feedback.
National
Germany
DE
Federal Agency for Technical Relief
Central-Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.021
2025
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-170
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Integration and Interaction
Robotics and Automation
Machine learning
11/10/2023
Turing - Automatically control Flemish road lighting with local and current data
On Flemish motorways, road lighting is only on where it is needed. Specifically, the light goes out when possible and stays on when necessary. In 2011, the Agency for Roads and Traffic (AWV) developed a light vision in response to the European Union's climate target to reduce energy consumption by 20% by 2020. Since then, the number of illuminated road sections has fallen by almost half. Currently, the road lighting is controlled on the basis of historical traffic intensities and weather forecasts per province. However, local and real time data on traffic intensity and weather conditions are available. Through a combination of rule-based algorithms and machine learning, internal and external data sources can be integrated into the current system that controls the road lighting. AWV wishes to use this data to make a more accurate and location-based decision whether or not road lighting should be on on a specific road segment. In this way, AWV can make a more efficient contribution to climate objectives and to promoting road safety. Moreover, the system will also allow to significantly reduce the workload of the operators.
AI for public space notifications - Image recognition to analyse reports
In Dordrecht, residents can report defects and inconveniences in public space to the Wijklijn. These reports vary from loose pavement tiles, broken street lights to reporting dangerous situations. After the report arrives at the municipality, we look at how the situation can be solved. Dordrecht has investigated whether it will be possible in the future to use Artificial Intelligence (AI) to make reporting easier and the process more efficient.With photo a report of defects in the public space; image recognition helps to analyze the report.
Local
Netherlands
NL
Municipality of Dordrecht
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.018
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-301
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Pilot Youth Policy Rotterdam - Influencing factors socio-emotional development of young people
By linking datasets and using a combination of statistical methods and machine learning, we explore which factors determine the socio-emotional development of young people.
Local
Netherlands
NL
Municipality of Rotterdam, TNO and BZK
Local Government
Social protection
Social protection n.e.c.
Pilot
2.019
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2C
x
PSTW-360
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Checks for financial support - AI for checking companies requesting support
The Public Employment Services is actively working and experimenting with AI. ADM is used to perform financial checks on companies seeking financial support to help them employ the long-term unemployed. The eligibility of a company to receive this support is automatically rated: green = eligible for support, yellow = needs an additional manual check, and red = not eligible). There are limited possibilities for caseworkers to challenge the automated decision in this specific area.
Nacka municipality is part of Stockholm county, and it has developed and implemented a so-called robot employee called Yasmine. The robot is part of an RPA service platform that was provided by the Norwegian company Basefarm. So far, the administration of Nacka has automated three processes. Two of these are in the so-called Establishment Unit (Etablering), and the other is in the Work and Business Unit. The Establishment Unit is responsible for economic support, unaccompanied children and minors (refugees). The Work and Business Unit administers adult education, societal orientation, and labor market initiatives
Local
Sweden
SE
Nacka municipality
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
MILITARY CARE (improve customer satisfaction through cognitive models of text and voice)
MILITARY CARE - AIcare aims to improve customer and business satisfaction through cognitive models of text and voice.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Defence
Military defence.
Implemented
2.019
2020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2B
x
PSTW-481
x
x
Perception
Audio processing
Natural language processing
01/01/1970
HEALTHI.CO: Factors for promoting dialogue and healthy behaviors in online school communities.
This research proposal is concerned with using data to better understand the underlying dynamics of social conversation online within school communities – that is, secondary school students, and their teachers. This new understanding can be used in different ways, particularly in long term educational programmes, to foster more empathetic, inclusive, civil and healthy dialogues online.
P.IA.ES - Modeling and prediction of failure and school dropout in Higher Education
This work aims to contribute to the reduction of academic failure at higher education, by using machine learning techniques to identify students at risk of failure at an early stage of their academic path, so that strategies to support them can be put into place. A dataset from a higher education institution is used to build classification models to predict academic performance of students. The dataset includes information known at the time of student’s enrollment – academic path, demographics and social-economic factors. The problem is formulated as a three category classification task, in which there’s a strong imbalance towards one of the classes. Algorithms to promote class balancing with synthetic oversampling are tested, and classification models are trained and evaluated, both with standard machine learning algorithms and state of the art boosting algorithms. Our results show that boosting algorithms respond better to the specific classification task than standard methods. However, even these state of the art algorithms fall short in correctly identifying the majority of cases in one of the minority classes. Future directions of this study include the addition of information regarding student’s first year performance, such as academic grades from the first academic semesters.
The objective of the MasterMind project was “to make high quality treatment for depression more widely available for adults suffering from the illness by the use of ICT” (http://mastermind-project.eu). Collaboration by 23 partners framed in a European H2020 project was created in order to accomplish this objective. The innovation in this project was a Computerised Cognitive Behaviour Therapy (CCBT) for patients with mild and moderate depression. It allows people with these illnesses to receive distance therapy, involving fewer face-to-face appointments with health professionals. The main component of the innovation is a web application “Overcome your depression”, which can be used through a computer, tablet or smartphone. By using this application, patients can receive therapy in six modules in the form of text, videos, images, graphs, etc. The application makes patients perform tests, which then serve to communicate the evolution of their illness to the health professionals. The health professionals check these tests periodically and receive an alarm if a patient’s results are a cause for concern.
Local
Spain
ES2
Osakidetza (Servicio Vasco de Salud/Basque Health System)
Local Government
Health
Public health services.
Pilot
2.015
2017
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-558
x
x
https://tropico-project.eu/case-studies/
Reasoning
Knowledge representation
Automated reasoning
01/01/1970
MIM - Machine learning in the Mammography programme
The idea behind the MIM project is to develop an algorithm that uses artificial intelligence (deep learning) to learn to recognize complex patterns and make independent decisions. By combining mammograms, associated screening information and any breast cancer diagnoses, the algorithm will learn to recognize patterns in the mammograms that may indicate breast cancer or breast disease, and mammograms without signs of disease. In this way, the method can be used to develop automatic systems that can pick out screening mammograms that are highly likely to show no signs of breast cancer.
National
Norway
NO
Cancer Registry Norway
Regional Government
Health
R&D health.
Pilot
2.018
2022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1205
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
Deep learning
01/01/1970
Algorithmic Transparency Standard
The Algorithmic Transparency Standard is a set of shared categories of information that cities can use to help people understand how the algorithms used in local administrations work, and what their purpose is. It is publicly available for administration to use and download in the .cvs and Excel format. This will allow people to compare different algorithms within and across cities. This standard was created to support documenting decisions and assumptions for both management of artificial intelligence (AI) governance and provide meaningful transparency in a standardized way.
Across Countries
European Union
EU
City of Amsterdam, Barcelona, Brussels, Eindhoven, Mannheim, Rotterdam and Sofia
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.022
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-1294
x
x
x
x
https://gouai.cidob.org/atlas/
Ethics and Philosophy
AI Services
01/01/1970
Public Eye: AI crowd monitoring system in Amsterdam
Public Eye maps the crowds in a few places in Amsterdam (e.g., Arena Boulevard, Marineterrein and Dam Square). There are cameras that are linked to a server of the municipality. An algorithm on the server analyses through the images how many people are present in the location or how many biking parks are filled. Then the information, but not the images, are shown on the publicly available platform for citizens' access. The information about the number of people is also forwarded to municipal employees, who can use the count to better regulate traffic. The ambition is to realize this for all locations.
Consortium completes key stage of autonomous tram depot project
The research project aims to develop a digital depot based on self-driving trams and demonstrate autonomous service functions, such as moving a tram through a washing facility to a siding. Siemens Mobility and ViP Verkehrsbetrieb Potsdam has completed a demonstration test of the Autonomous Tram in Depot research project (AStriD). The three-year research and development project is being implemented at the depot operated by Verkehrsbetrieb Potsdam and is supported by the Federal Ministry of Transport and Digital Infrastructure (BMVI) as part of its Modernity Fund (mFund).
National Old Age Insurance Fund (Cnav) is working with "Aria", a chatbot for aswering requests made by retirees, . This chatbot can tell you the amount of income you have declared to the tax authorities, the calendar of next payments, what the direct debit will consist of, etc. , "Aria will be able to speak, will respond to non-retirees and will be able to tackle a larger number of subjects".
National
France
FR
National Old Age Insurance Fund (Cnav)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
ClaudIA - Chatbot for the invoicing portal for purchases by public authorities
Chatbot Claudia has been setup by the AIFE (State Financial IT Agency) for users of the information system Chorus of SME's and microbusinesses. This chatbot, is based on IBM's Watson Artificial Intelligence technology. The AIFE indicates that the number of support contacts "has not stopped increasing, going from 20,000 per month to more than 40,000 (with a peak at 55,000 in January) all channels combined (phone calls, files, live chat , emails, avatar, chatbot). The requests handled manually by level 1 support operators now represent a volume of more than 15,000 per month (18,000 in January!). The AIFE anticipates a doubling of support requests each year. Before Claudia, only half of the requests were processed automatically. Today, the rate has risen to 65%. “In two months, ClaudIA handled more than 10,000 conversations, with an average of 3.5 interactions per conversation,” says AIFE. Claudia takes the user context into account and knows how to detect inappropriate interactions.
National
France
FR
State Financial IT Agency
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In 2018, the Register of Enterprises of Latvia introduced the Chatbot UNA (Future assistant for entrepreneurs - FAE) to answer frequently asked questions regarding the process of enterprise registration. Chatbot is available 24/7 and thus able to make communication between citizens and the state accessible and friendly. UNA is available on both the website of the Register of Enterprises as well as on the Facebook page as part of the Facebook messenger application. UNA is able to answer frequently asked questions about the registration of their businesses as well as the liquidation, merchants, companies and organizations. If citizens already have an application in progress, they are also able to ask about the progress of their documents. UNA only works in the Latvian language. According to the first performance indicators, 44% of the questions asked on UNA are considered to be general of nature and easily taken care of by the Chatbot.
Chatbot - Offer residents and tourism information and services from the administration
Using a prototype, the city of St.Gallen tested the potential and acceptance of a chatbot in order to offer residents and tourism better access to information and services from the administration. By the end of 2018, various topics had been mapped in the chatbot. This includes the event calendar, information on parking spaces, the query of mobility information, the use of eUmzugCH, the query of information on disposal and the input of feedback to the programmers. The implementation in its own software environment, more extensive dialog options, the connection to the residence confirmation, the debt enforcement register extract and the extension of the deadline in the area of taxes will take place in 2019. Linked to this is the public test of the chatbot and subsequently a revision based on the knowledge gained from the public test. The bot is integrated in the urban app (mobileSG) and on the city's website.
Local
Switzerland
CH
Municipality of St.Gallen
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Chatbot - Security institution information, find the ones entitled to premium reductions
In the Canton of St. Gallen, a Chatbot has been developed in the social security institution (SVA) organization to provide information for citizens about their services .
NeRo Chatbot - Chatbot for clients of maternity services
NeRo is an around-the-clock chatbot that answers questions (in Finnish) associated with the health care of infants and small children. NeRo can provide you with information about health issues related to either pregnancy or children’s growth and development. The chatbot can also answer questions about children’s dental care, speech development and nutrition.
Local
Finland
FI1B
City of Helsinki
Local Government
Health
Health n.e.c.
Implemented
2.019
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-193
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Machine learning
chatbot
11/10/2023
AI assisted chat service - Chatbot for tax purposes
AI assisted chat service provided by Finnish Tax Administration that offers:
- Service for individual tax payers: virtual agent advises in most common tax matters. During office hours human agent can be invited into conversation if necessary.
- Customer gets a quick reply regardless of time, without any telephone expenses or identification required.
- AI assisted chat service uses NLP (natural language processing) to translate customer messages into a format that can be understood by a virtual agent.
- AI solution is developed by commercial organisation, whereas governing the virtual agent (AI training, monitoring, and content creation) is done by Finnish Tax Administration chat-product team.
National
Finland
FI
Finnish Tax Administration
Central-Government
Economic affairs
Economic affairs n.e.c
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-195
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Communication
Natural language processing
Searching
chatbot
11/10/2023
AI Chatbot Robin - Answer questions about business transfers
Chatbot Robin is the sequel to the Pilot Watson. Chatbot Robin went live in April 2019. Chatbot Robin is a virtual agent that can answer questions about agricultural business transfers.
National
Netherlands
NL
Netherlands Enterprise Agency
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-302
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Communication
Natural language processing
Searching
AI Services
chatbot
01/01/1970
Kąty Wrocławskie Virtual clerk
This project aims to implement advanced public e-services in the municipality and commune administration, with the aim of improving and rationalizing work and communication between the office and the citizen. The eK@ty Wrocławskie mobile application is an assistant to an inhabitant of the Kąty Wrocławskie commune.
Local
Poland
PL
Municipality of Kąty Wrocławskie
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.021
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-413
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Communication
Natural language processing
Searching
chatbot
01/01/1970
Parking chatbot
The parking chatbot is a customer service channel of city’s parking services. Service provides automated answers to the parking-related questions of city residents and visitors. The service is available at the city parking website of Helsinki.
Local
Finland
FI1B
City of Helsinki
Local Government
Economic affairs
Transport
Implemented
2.018
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-598
x
IPSO DB
Communication
Natural language processing
Machine learning
Optimisation
chatbot
01/01/1970
Health center chatbot
The chatbot provides health and illness-related advice easily without queuing. Chatbot directs the users to the right digital health services and advises on questions related to dental, mental health, substance abuse and social services. The service answers the most frequently asked questions and direct to the sources of reliable information based on users’ needs. The chatbot is integrated with other digital services of health centres. Through it, customers may be directed to, for example, the city’s digital services, Omaolo, Omakanta or social counselling chat. The service enables transactions around the clock anonymously and securely. All health centers use the service in Helsinki, and it covers all services of the health centers. The clinical guidance of the service is based on national practices of evidence-based treatments, the Current Care guidelines and the emergency care evaluation criteria. The service utilises natural language processing based Artificial Intelligence to analyse the searches entered by the customer and to identify the intended service need, as well as to find the respective instructions. The service expands the accessibility of health center services by enabling remote transactions around the clock. The service enhances the customer experience of digital services for health centers by providing a single channel for all digital services. The service streamlines the service production of health centers by automating the service on the frequently asked questions and by the automated collection of background information. The service also has positive effects on harmonising the quality of the service and on improving the employee experience of counselling services.
Local
Finland
FI1B
Helsinki City Hospital
Local Government
Health
Public health services.
Implemented
2.019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-599
x
IPSO DB
Reasoning
Automated reasoning
Natural language processing
chatbot
01/01/1970
Aurora, the new virtual assistant of the South East Tuscany AUSL is online
The South East Tuscany USL Company inaugurates one of the first projects in Europe of artificial intelligence applied to the world of information communication. Through the dedicated banner, it is possible for any citizen of the provinces of Siena, Arezzo and Grosseto to receive information services simply by querying the Aurora 3D avatar directly from a smartphone or PC.
Regional
Italy
IT
Azienda USL Toscana Sud Est (Regional Health structure)
Automation of subtitling videos and audios - Improving accessibility of public websites
The solution relates to the directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies. The technical solution is intended for subtitling public and internal videos and audios by utilizing Microsoft's Azure cloud computing technology - speech-to-text services and text analytics. The subtitling service is automated in such a way that the user downloads the recording to be subtitled via the web interface and receives an e-mail when the subtitling is completed. The subtitle file (.srt) is returned to the user.
National
Finland
FI
Finnish Tax Administration (FTA)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-189
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Perception
Audio processing
Machine learning
11/10/2023
Smart Dementia project
The eHealth technology (a wristwatch and app with which the whereabouts of the patients can be traced) is used to provide elderly people with Alzheimer more freedom. The technology enables the nurses and the institution to trace the elderly better, thus giving them more freedom to move around. The technology fits in a policy of the organisation to work with life cycles. This means that a team decides how much freedom a specific patient can have. The aim is to grant as much freedom as possible, given the patient health and mental situation. If people can move around more, they stay fit longer both physically and mentally, the organisation argues. The organisation also emphasizes that the ICT tool is above all a supportive tool and that the most important element still is the (risk) assessment of the patient. The eHealth innovation was an example of how such technologies can support health professionals, as personal health data is collected, stored and communicated between relevant stakeholders. In general, in health technology, patient data is used to provide more precise and personalized health care (e.g. personalized interventions, predicating and preventing diseases). In this specific case of health technology, a mobile device, mobile sensor, and wearables were used to increase the health and wellbeing of users. This device with sensor technology helps Alzheimer patients to walk around more freely again in a nursing home and outside the nursing home through GPS tracking, which would otherwise be impossible for those suffering from dementia. In that sense, the ICT technology is important and vital for the innovation.
Local
Netherlands
NL
Tante Louise
Local Government
Health
Public health services.
Pilot
2.021
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-556
x
https://tropico-project.eu/case-studies/
Perception
Audio processing
Machine learning
01/01/1970
Track AI
The objective of the Track AI project is to incorporate artificial intelligence (AI) into the DIVE medical device so it can “estimate the probability of the patient having a certain pathology”. The innovation was created due to the difficulty in exploring the visual function (e.g. vision) among children, but it can be used for both collaborative and non-collaborative patients (i.e. patients who are able to collaborate with physicians as opposed to patients – such as children – who are unable to collaborate with physicians). The partnership allows technology to be shared between organisations and combines their experience in the health and technological fields. The innovation in this project consists of the development of a specific app that uses AI in a Huawei P30 mobile phone in order to analyse data from visual explorations using the DIVE-Medical device. This innovation helps physicians to determine whether or not a patient has a visual impairment by comparing patient gaze patterns with the database generated by previous diagnoses (which can be accessed online and offline). In some cases, it also makes it possible to estimate the probability of a particular pathology. The project is focused on non-collaborative patients, but it can also be used in collaborative patients (i.e. patients that are able to collaborate with physicians as opposed to patients – such as children – who are unable to collaborate with physicians).
Local
Spain
ES2
Miguel Servet Hospital (Zaragoza, Spain)
Local Government
Health
Public health services.
Pilot
2.018
2019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-557
x
https://tropico-project.eu/case-studies/
Perception
Computer vision
Machine learning
01/01/1970
MasterMind - Southern Denmark
The objective of the MasterMind project was “to make high quality treatment for depression more widely available for adults suffering from the illness by the use of ICT” (http://mastermind-project.eu). Collaboration by 23 partners framed in a European H2020 project was created in order to accomplish this objective. The innovation in this project was a Computerised Cognitive Behaviour Therapy (CCBT) for patients with mild and moderate depression. It allows people with these illnesses to receive distance therapy, involving fewer face-to-face appointments with health professionals. The main component of the innovation is a web application “Overcome your depression”, which can be used through a computer, tablet or smartphone. By using this application, patients can receive therapy in six modules in the form of text, videos, images, graphs, etc. The application makes patients perform tests, which then serve to communicate the evolution of their illness to the health professionals. The health professionals check these tests periodically and receive an alarm if a patient’s results are a cause for concern.
Regional
Denmark
DK03
Region of Southern Denmark
Regional Government
Health
Public health services.
Pilot
2.015
2017
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-559
x
https://tropico-project.eu/case-studies/
Reasoning
Knowledge representation
Automated reasoning
01/01/1970
e-Residency - Chatbot for customer assistance
Artificial Intelligence (AI) customer service assistant for the Republic of Estonia’s e-Residency organisation. Together, the organisation decided to tackle the challenge of increasing customer support response time without hiring additional people. The solution is simple , i.e. an Artificial Intelligence chatbot with a live-chat interface.
The virtual assistant called ITI, created in collaboration with the Estonian start-up AlphaBlues, knows the population of Estonia, the size of the pay gap, average wages and consumer price changes, and many other things. Iti also assists the data provider, whose typical questions are related to activities in the electronic data submission portal and filling in questionnaires. If Iti does not know the answer, it will redirect the query based on its content to either the customer support specialist of the data provider or the user of the statistics. Iti has obtained its knowledge from the questions sent through online chats over one year and gets wiser with every query. ITI helps to find information faster thus allowing the customer support of Statistics Estonia to focus on answering more complicated and detailed queries.
The City of Oulu has started a project co-financed by Business Finland, which aims to build a chatbot service, OuluBot. The goal for OuluBot is to become a virtual assistant in all everyday issues, whether they concern tourism, companies or city services. The answer or guidance to an electronic service should be provided regardless of time, place, medium and language. Technically, chatbot retrieves information e.g. relevant City of Oulu websites, chat history, guidance information, databases, and other information sources. OuluBot is available 24/7 service. independent of working hours. If the user is looking for information that OuluBot would not be able to answer, then during office hours the discussion could be directed to the City of Oulu chat service (Oulu10 general counseling customer service).
Local
Finland
FI
Municipality of Oulu
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-38
x
x
x
https://www.ouka.fi/oulu/oulubot/
Communication
Natural language processing
Searching
chatbot
01/01/1970
RenoiRH - Chatbot in HR management rules to facilitate access
Interministerial Center for IT Services Relating to Human Resources (CISIRH) has developed a chatbot specialized in HR management rules to facilitate access to information. The public service includes a large number of standards, nomenclatures and written rules such as those relating to the mobility of agents and their career development.
National
France
FR
Interministerial Center for IT Services Relating to Human Resources
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.018
Internal management
Internal support processes
No
No
Artificial Intelligence
G2C
x
PSTW-42
x
x
x
https://www.youtube.com/watch?v=J0cFEJh8f70
Communication
Natural language processing
Knowledge representation
chatbot
01/01/1970
Govbot - Administrative search engine for citizens' enquiries
GovBot which is in use with the administrative search engine of the administration of the German State North Rhine-Westphalia. The search engine for administrative matters guarantees citizens easy and clear access to information. It indexes all websites of the state of North Rhine-Westphalia, the regional associations, many chambers, all districts and municipalities of the state of North Rhine-Westphalia and thus accesses over 12 million individual websites in a search index. Using their own search interface, users can search for administrative terms and problems, are pointed out to correct administrative terms with search word recommendations and, if necessary, are given specific responsibilities for a problem. The full text search result - broken down by administrative level - completes the offer, with a map section showing the specific location of the relevant authority. https://www.verwaltungssuchmaschine.nrw/
Regional
Germany
DE
Ministerium für Inneres und Kommunales des Landes Nordrhein-Westfalen
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Toms - Chatbot facilitating customer communication with the State Revenue service
A Chatbot facilitating customer communication with the State Revenue service (working time, locations, etc.), registration of economic operators, use of the Electronic Declaration System (access facilities, general issues on EDs), annual income statement and eligible expenditure (mandatory submission, types of eligible expenditure, repayment and payment deadlines), as well as the mobile application “Eligible expenditure”. Consulting is availability 24/7, freeing employees from answering typical questions.
National
Latvia
LT
State Revenue Service
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The City Council of Sant Just Desvern, a Catalan municipality in the Baix Llobregat region with 17,200 inhabitants, has presented a chatbot with which this administration aims to streamline its processes and boost relations with its citizens. The first two available chatbots take care of the previous appointments of the City Council, so that waits will be reduced and the management of the registration flyers.
Local
Spain
ES
Municipality of Sant Just Desvern
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The Social Insurance Aargau SVA has introduced the Maxi Chatbot in order to reduce the number of questions received daily. The chatbot can answer general questions without sensitive data content. In the future, all further emails should run through automated and intelligent (learning) triage and further processing. To do this, requests with personal data must be correctly triaged by the chatbot and, depending on the type of request, directly trigger a process on the specialist application. With the introduction of the "Maxi" chatbot, remedial measures were taken and mail inquiries reduced by around 30%.
The new social media tool, which is powered by Artificial Intelligence, can "chat" with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever.
Sia - Online notification system of the municipality of Amsterdam
SIA is an online notification system of the municipality of Amsterdam. Reports can be made in the following situations: If something needs to be made or cleaned up on the street or in a park, in case of a dangerous traffic situation or nuisance of persons and restaurants.
Local
Netherlands
NL
Municipality of Amsterdam
Local Government
Environmental protection
Waste management.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-367
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Communication
Natural language processing
Automated reasoning
01/01/1970
Borbot - Virtual assistant for museums
Borbot (acronym for Bourbons and Robotics) is a virtual assistant, adopted by the National Museum of the Royal Palace of Caserta, which through machine learning techniques is able to answer user questions, providing detailed tourist information and news about the monument. The mobile system supports the Museum's front office service and allows customer service staff to concentrate on the services with greater added value.
The institution of direct administration under the authority of the Minister for Culture, the Culture Information Systems Centre (hereinafter - KISC), has commenced a single development of a virtual assistant platform of State administration. KISC has created and further developed the language technology platform for public administration, Hugo.lv. The Hugo.lv website provides machine translation, speech recognition and synthesis. National regulatory authorities will have to face challenges when they start using a virtual assistant, as they will have to learn to adapt it to their needs. It should be noted that regulatory frameworks often change and institutions will have to maintain an up-to-date virtual assistant knowledge base. This is a NLP Chatbot for Government which provides Software as a Service (SaaP) possibility on a shared platform.
TreC + consolidates and puts into service the trials that have been tested in recent years in Trentino together with citizens and health professionals. Access to online health services is guaranteed by a single platform and a single app in which a constant exchange of data produced by patients and doctors flows and in which the level of care that is offered to citizens remains unchanged, constant and Safe. It integrates the innovative vision for the Artificial Intelligence of the future with the collaboration wiith FBK research center. The design and experimenting of the part of TreC + that wants to become increasingly intelligent and integrated with applications such as virtual coaches, predictive models, chatbots, etc., which use artificial intelligence has been made with FBK research center. The TreC + ecosystem is based on Open Source technologies and thanks to an open architectural model it is possible to connect proprietary tools and solutions while keeping the health data at the center of the system, rigorously kept in the APSS archives and under public control, so as to guarantee the citizen security, protection and full availability of data concerning him. Thanks to the system specifications, the solution developed by APSS is now reusable in other healthcare contexts (regional / provincial / ASL and hospitals). It can be integrated with the management systems in use at other regional healthcare companies (CUP, FSE, Payments, existing telemonitoring systems), thus activating a television service extended to the entire population.
Automatic decision making of the Electronic Declaration System of the State Revenue Service
The Electronic Declaration System (EDS) of the State Revenue Service shall use the decision-making automating elements by automatically verifying the submitted declarations. It allows the approval of a declaration up to 2/3 which does not reveal non-compliance and thus allows experts to devote time only to checking declarations where non-compliance has been detected. In the future, there is great potential for ML solutions that will help to explore the client of public administration by promoting more efficient services for citizens, reducing the shadow economy and money laundering. At: https://www.vid.gov.lv/en/electronic-declaration-system "EDS provides automated verification of correctness of document completion and information of the customer about results."
National
Latvia
LT
State Revenue Service
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.018
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-66
x
x
Mail to AI Watch (15-5-2020)
Learning
Machine learning
Automated reasoning
data risk indicator
01/01/1970
Lanekassen - Improve control on students with loan payments and identification
The Norwegian student loan fund (Lånekassen) has for the first time used Artificial Intelligence (AI) to select account controls. It provided twice as many revelations of cheating. The book check is done among students who state that they live away from home, since only students who do not live with their parents can get the loan back from grants. Lånekassen’s book check in 2018 included 25,000 students. 15,000 were picked out by Artificial Intelligence (machine learning), while 10,000 were picked out by random selection (control group). The results showed that Artificial Intelligence made it easier to find those who are not really living away from home, said the Loan Fund. 5.5% in the control group and 11.6% in the machine learning group did not pass the book check. It shows that the machine learning selection has been twice as effective as the random selection in finding students who have given us incorrect information about housing
National
Norway
NO
Norwegian student loan fund (Lånekassen)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Forensic Image Recognition (FIRE) - Recognition of containers that have illegal cargo
The Netherlands Forensic Institute (NFI) is best known for the most visible part of forensic research. The men and women in white suits. “But our field of work goes much further than that,” says Lisanne van Dijk. In principle, we have three core tasks. Firstly, investigating cases for the police and the prosecution, we also do the research and development to support case investigation. Finally, we are responsible for knowledge exchange and education on these topics.’
The NFI also provides data support to other parts of the government. ‘The classical statistics that belong to our field are well suited to that. Also in combination with AI. “Explainable AI” is especially important, so AI explaining exactly which data is used and how, for example, it is weighed in an algorithm.
One of the AI projects at NFI is the automatic recognition of images. The FIRE (Forensic Image Recognition) system is designed to relieve detection staff. ‘You can of course imagine everything in image recognition, but before we can use this everywhere we start with a few framed fields. For example, the recognition of sea containers: can we learn AI to recognise containers that have potentially illegal cargo? For the recognition of this image, huge amounts of data carriers and data are analysed. “If this succeeds, we might be able to bring people’s work back to a few hours with the help of AI,” says Van Dijk enthusiastically. But it’s not that far. ‘We need to first look at how we can compile, store and use datasets. There is, of course, a legal challenge. It is very good that we are bound by rules, but it would be interesting if we could find a solution that all security services can use together.
National
Netherlands
NL
Netherlands Forensic Institute (NFI)
Central-Government
Public order and safety
Police Services
Pilot
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2B
x
PSTW-332
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
image processing
01/01/1970
Automatic classification of citizens' issues or solecituds
Pilot test of how one of the disciplines of artificial intelligence, Machine Learning, can be applied to create a system of automatic classification of all those applications submitted as generic instances (from the EACAT and e-TRAM services) through the application of predictive algorithms.
Estonia crowdsources speech data for the preservation of the Estonian language
Estonia’s Ministry of Economic Affairs and Communications (MKM) and the State Information System Agency announced a “Donate Your Speech” campaign, with the goal of preserving the Estonian language and developing language technologies to bolster the delivery of public services for Estonian speakers. By creating an open database of 4,000 hours of spoken language, the nation aims to support companies, public sector institutions and research institutions in creating services and products based on speech technology. Speech technology can be used to record meetings, convert interviews into written form, and generate automatic subtitles to media. The campaign aims to promote the uptake of language technologies in public sector information systems as well as the private sector, including speech recognition technology, real-time subtitling solutions, and text to speech software. This will improve access to services and provide better ways for Estonians to interact with public and private sector services.
National
Estonia
EE
Ministry of Economic Affairs and Communications (MKM)
Flemish Infoline - Automatic classification of incoming phone calls
NLP is used to automatically classify incoming telephone questions at the 1700 (Flemish Infoline), to integrally transcribe and document the conversations, and to suggest answers. Informatie Vlaanderen use it to detect and categorise the incoming questions faster and more 'finely-meshed', and also integrate this 'finely-meshed' into the editorial management. In this way, the answers can be suggested more quickly, more adequately and also more 'automatically' to the answer provider, regardless of the chosen communication channel (oral or written). In essence, the project aims at two objectives: (1) the quicker and more efficient capturing and categorising of the question, and (2) the quicker and more efficient forwarding of the 'correctly captioned' question to the 'correct' answer provider with the 'correct' skills, whereby a valid and standardised answer (suggestion) is immediately sent along with it (so that the answer provider does not have to look up the intended answer script).
Regional
Belgium
BE2
Information Flanders, Belgium
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Project PIERINO (Platform for the Extraction and Retrieval of Online Information)
The Pierino project (PIattaforma for the Extraction and Retrieval of Online Information) was curated by the Digital Humanities research group of the Bruno Kessler and Tommaso Caselli Foundation of the Vrije Universiteit Amsterdam and led to the creation of a platform for the automatic analysis of linguistic data, which works through AI techniques of semantic analysis and modules for the automatic processing of natural language. The platform was used for the first time by the Ministry of Education to analyze the data of the public consultation "La buona scuola" and made it possible to process and synthesize 270 thousand comments in less than a week, making it possible to significantly reduce analysis times questionnaires. The platform has been designed in such a way as to be as flexible as possible to quickly process data from future consultations.
National
Italy
IT
Ministry of Education
Central-Government
Education
R&D education.
Pilot
2.014
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-56
x
x
https://dh.fbk.eu/news/collaboration-miur
Communication
Natural language processing
Knowledge representation
text analysis
01/01/1970
AIDA - Interpreting detailed plan provisions
In order to more quickly digitize Sweden's existing detail plans and get closer to a national plan database, the project developed and implemented an Artificial Intelligence system to work on interpreting detail plan regulations according to the National Board of Housing, Building and Planning's standard. The goal was to reduce the digitization process by 20%, which would, taking into account all the detailed plans to be digitized, would save years of working time. In addition, both direct and indirect effects would have contributed to Smart Built Environment's goals.
National
Sweden
SE
Örebro Municipality
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Aurea Imaging wants to develop image analysis technology for drones/Unmanned Aerial Vehicles (UAVs) to use them in the agricultural sector in detecting anomalies. These abnormalities may indicate harmful organisms. In a testing ground of the Dutch Food and Consumer Product Safety Authority (NVWA), we investigate the feasibility of this technology.
National
Netherlands
NL
Dutch Food and Consumer Product Safety Authority (NVWA)
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Pilot
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2B
x
PSTW-299
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Integration and Interaction
Robotics and Automation
Computer vision
unmanned vehicle
01/01/1970
Jobnet - Reskilling, upskilling and retraining of people
The Flemish Employment and Vocational Training Service (VDAB) is using AI since 2018 which assists in the reskilling, upskilling and retraining of people. The software is called Jobnet and is the combination of a variety of different AI-models into one big AI-model. With the AI, citizens can see which jobs are fitting to their skills, which relevant skills they still lack, starting from their own experience combined with job market data.
Regional
Belgium
BE
Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding
Sensors analyse the water consumption in order to optimise energy consumption in Aarhus municipality. AI will be used to analyze the big amounts of data from sensors about water consumption and to monitor its quality.
The Estonian Unemployment Insurance Fund uses profiling to identify the position that suits a job seeker the most. Based on machine-learning software, the solution assists people by suggesting job positions according to their qualifications. The application (OTT) provides job seekers with better and more accurate suggestions on where they could work and offers customized recommendations on re-education and reskilling. OTT is a tool used by civil servants to improve the understanding of the clients’ needs. It is an AI system that employs more than 100 000 client records to estimate the probabilities of different employment pathways, systematizes clients to provide support where it is most needed, and distributes the workload between civil servants. Now, the system finds the probability of finding a new job and is regarded as much more useful. The AI has been created in collaboration with Citis, Nortal and Resta.
OpenJustice - Open case law, pseudonymization and enrichment of court decisions
The Court of Cassation, in conjunction with the Ministry of Justice, wishes to develop automatic learning techniques in order to identify the data to be pseudonymized in court decisions before making them accessible and reusable. The results of this work will profoundly transform the dissemination of case law, strengthen the consistency of decisions rendered and citizens' confidence in the judiciary; they can be widely applied to other types of data.This machine learning model to automatically pseudonymize case law data and foster open data of case law. . Aims to foster open data and the development of legal tech start ups
The Municipality of Rotterdam (Gemeente Rotterdam) manages Rotterdam, one of the most modern and touristic cities in the Netherlands, which is inhabited by 600,000 residents. Rotterdam has a unique roof landscape that was created after World War II, where many buildings with flat roofs were built during the city’s reconstruction. There are approximately 14.5km2 of flat roofs in the city and the Municipality of Rotterdam wants to use data to make informed decisions regarding the sustainable usage of its rooftops.
DSSG (Data Science for Social Good) is helping Rotterdam figure out how improved use of its rooftops could help address challenges with water storage, green spaces and energy generation. The principal goal will be to use aerial and satellite images to identify the current usage of rooftops in Rotterdam.
Data generated by IoT sensors enables ProRail to understand conditions it couldn’t previously, with human analysis alone. “What really helps is using data to create different estimates and insights that they didn’t have before, or correlations that they didn’t see earlier, or maybe calculate options that are beyond human possibilities because we have a computer that can do a million type of calculations,” said Thymo van den Brug, manager of development, asset management Information at ProRail, in a recent article on the use of data in the rail system. As a result, IoT sensor data enables ProRail to optimize train schedules and maintain equipment—two serious challenges for railway efficiency. To conduct preventative maintenance, ProRail uses a railway track monitoring system that collects data and monitors the state of the track infrastructure on various routes. Data can secure the physical environs as well. ProRail uses algorithms to determine when and where a trespasser might decide to walk on the track, for example.
The TrondHeim Municipality has been working on an AI system capable of predicting which companies had a higher chance of become insolvent. This enable the organisation to detect companies at risk at take pre-emptive actions. The predictions were accurate to around 80% a year (an accuracy of 90% would have been much more preferred).
Corpus Viewer: NLP and ML-based Platform for Public Policy Making and Implementation
The Corpus Viewer platform is based on natural language processing (PLN), machine learning (ML) and machine translation (MT) techniques to analyze structured metadata and unstructured textual data in large corpus of textual documents. The platform allows decision-makers and policy implementers the possibility to analyze the R&D information space (mainly patents, scientific publications and public aid) for the implementation of policies based on evidence and knowledge. It is based,modeling topics and graph analysis. Corpus Viewer development began in 2016 and continues to advance thanks to the collaboration of various university research groups and companies and it is currently used by 3 public administrations: SEAD (Ministry of Economy), the Spanish Foundation for Science and Technology (FECYT) and the Secretary of State for Universities and Research, Development and Innovation (SEUIDI) ( Ministry of Science).
NOGAuto - Assign or control codes to companies for economic activities
The General Classification of Economic Activities (NOGA) is an essential element for the FSO’s statistical production. The quality of the NOGA coding of the enterprises registered in the Business and Enterprise Register (BER) has a direct impact on the results of the structural, economic and synthetic statistics that concern enterprises. These depend on stable, monitored and quality NOGA coding of the BER units. With a view to reducing the burden on enterprises and continuously improving the coding of enterprises, the project aims to automate the allocation of economic activity codes to enterprises. In an initial phase, this will be based on information that is already available within the FSO. Staff who are responsible for NOGA coding allocate or controll an enterprise’s economic activity code using the information that is available (survey input, economic activity description from the commercial register, etc.). This is inevitably associated with a human and subjective interpretation of information available which makes standardised coding difficult.
Babylon's interactive symptom checker asks you questions to analyse your condition. Babylon's AI system has been created by experienced doctors and scientists using the latest advances in deep-learning. Much more than a searchable database, it assesses known symptoms and risk factors to provide informed, up-to-date medical information.
National
United Kingdom
UK
National Health Service
Central-Government
Health
Medical products, appliances and equipment.
Implemented
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-144
x
x
https://www.babylonhealth.com/
Reasoning
Automated reasoning
Knowledge representation
11/09/2023
Automatic posting of invoices - Robot to propose the correct posting
Customers of The Norwegian Government Agency for Financial Management (DFØ) spend considerable time and resources on posting incoming invoices due to uncertainty about the correct posting. In some cases this can lead to invoices being paid after the due date and can create extra costs for the agency in the form of interest and charges. DFØ is currently testing solutions from two companies, one of which involves an accounting robot that uses AI to propose the correct posting. The model is trained using historical data before making a prediction of the posting based on a combination of historical data and information obtained from the actual invoice.
National
Norway
NO
Norwegian Government Agency for Financial Management
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Currently there is no automated collection of condition data for all federal motorways. An up-to-date database and an automated assessment of the quality of individual stretches of motorway would be important, e.g. in order to initiate suitable maintenance measures at an early stage and thus prevent cost-intensive long-term damage. A system is being developed, on the basis of image data previously classified by experts, that enables video data to be (partially) (partially) automated evaluation of video data in order to classify roads in terms of their condition. In the long term, other sensor data will also be incorporated.
National
Germany
DE
BMVI, Autobahn GmbH of the Federal Government
Central-Government
Economic affairs
Transport
Pilot
2.019
2020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-149
x
x
KI im Behördeneinsatz: Erfahrungen und Empfehlungen https://www.oeffentliche-it.de/documents/10181/14412/KI+im+Beh%C3%B6rdeneinsatz+-+Erfahrungen+und+Empfehlungen
Perception
Computer vision
Machine learning
11/09/2023
Véda-KAFIR-ROBOTZSARU (‘Robocop’) - System Operated by the Police for Traffic Safety Automated Processing
Véda is an intelligent road traffic camera system, which provides data to KAFIR (Közlekedésbiztonsági Automatizált Feldolgozó és Információs Rendszer - Traffic Safety Automated Processing and Information System). Together with the solutions provided by Robotzsaru (‘Robocop’), an integrated administration, case processing and electronic records management system, basically the main software of the police, fines for road traffic violations are almost automatic The cameras record the registration number, speed of the vehicle, the coordinates of the location, the date and time of the event. This data is transferred to the KAFIR, which cross-checks data with the traffic registry (e.g., if the vehicle is stolen) and uploads everything together in the Robotzsaru IT system. The generated files are then classified and transmitted to the responsible authority. Up to this point, there is no possibility for human interference. Possible infringements are punishable under no-fault liability and the data is unquestionable, even if the decision is made automatically. However, there is an ex-post check by the administrator.
Job Market Finland - Matching employees with right jobs
Job Market Finland, which is a service developed by KEHA-Centre and the Ministry of Economic Affairs and Employment, is being built up in stages and it will emerge as a new kind of service for the job market, offering a shared platform for public and private suppliers of services for training and for business and industry, and for the jobs offered by various employment exchange platforms. The most important thing in the job market is matching the right employees with the right jobs. The AI-based matching solution matches jobseeker-profiles and job vacancies based on structured information (e.g. skills, occupations) and natural language. The matches are scored and showed to both jobseeker and employer. AI-solution also helps in describing skills needed or provided.
National
Finland
FI
Ministry of Economic Affairs and Employment
Central-Government
Social protection
Unemployment.
Implemented
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-194
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Reasoning
Automated reasoning
Searching
11/10/2023
Prediction supply of trucks - Machine Learning to predict truck scheduling
The AI enabled solution (using maching learning), is planned to be used in order to predict the available capacity in trucks scheduled for the next day. This prediction should help to optimize the transport flow.
National
France
FR
La Poste
Central-Government
Economic affairs
Transport
In development
2.021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2B
x
PSTW-198
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Learning
Machine learning
Planning and Scheduling
11/10/2023
Artificial Intelligence in general practice
In general practice, physicians need to handle and process a lot of information, including patients’ test results. However, not all test results require action from physicians. By automating the handling of these types of test results, physicians’ attention can instead be allocated to patients and their treatment. The algorithm will support physicians’ work in general practice by, for example, automatically handling received test results or sorting blood test results and making physicians aware of results that require immediate response.
Local
Denmark
DK
Medcom
Local Government
Health
Hospital services.
Pilot
2.019
2021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-207
x
x
Mail to AI Watch 15-05-2021
Integration and Interaction
Robotics and Automation
Planning and Scheduling
01/01/1970
Better match between unemployed citizens and companies
Although companies demand labour, it can be difficult to match unemployed citizens with the right skills to the right jobs. The purpose of the project is to develop a tool that can help case workers offer a more targeted job search and thus increase the effect of the employment programme., Although companies demand labour, it can be difficult to match unemployed citizens with the right skills to the right jobs. The purpose of the project is to develop a tool that can help case workers offer a more targeted job search and thus increase the effect of the employment programme. The algorithm matches the described professional and personal abilities from unemployed citizens’ CVs with requirements in current job openings to propose alternative jobs in other industries or alternative job types. In this way, case workers can better help the unemployed towards a more targeted job search.
Local
Denmark
DK011
Kobenhavns Kommune
Local Government
Social protection
Unemployment.
Pilot
2.020
2021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-219
x
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Searching
01/01/1970
Capsat - Information from satellite images for a better agricultural policy in Flanders and Europe
Every Flemish farmer who receives 'direct support' within the European Common Agricultural Policy (CAP) is obliged to adhere to a number of climate and environmentally friendly principles and practices with a view to sustainable, liveable and competitive agriculture. This concerns, for example, crop diversification, the maintenance of grassland and the creation of ecological focus areas. The Department of Agriculture and Fisheries supervises the correct and timely implementation of these types of policy measures. Currently, the control is based on spot checks in the field. High-resolution images from various satellites are able to quickly map the correct information. This allows for better follow-up, guidance and control of the farmers. Also possibly. crop damage due to drought or flooding can be objectified more quickly.
CATE - Continuous Auditing based on Technological Evolution and Data Mining
The Flemish Audit Authority is responsible for the (financial and operational) auditing of the projects that are subsidized through European structural funds and Flemish co-financing. A significant proportion of audits must be outsourced. This outsourcing is done at a relatively high cost, for not always the same amount of added value; In outsourcing it is often noted that the performers of these assignments are often young auditors with little or no knowledge of public procurement and state aid, which makes the quality control by the Flemish Audit Authority very intensive and time-consuming, which is not the intention of outsourcing. This project wants to rethink the audit process methodologically and technologically with the following objectives: greater certainty, at a lower cost, within a shorter period of time with greater added value and less loss of (European) resources.
Regional
Belgium
BE2
Flemish Audit Office
Regional Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The Agency for Roads and Traffic (AWV) is responsible for the control of slippery conditions on Flemish roads under its own management. The AWV winter service is supported for this with various data sources and technical tools. AWV has been investing for some time in its own ice cream measurement system (GMS) that combines real-time results from measuring points and measuring stations with weather forecasts from the RMI.The knowledge and expertise of the employees is very different and is translated into a not very consistent spreading policy across the districts. However, the roads do not stop at the boundary line between two districts. That is why AWV wants to have a system developed that can support district employees in their choice of spreading and that can lead to more uniform spreading decisions across the districts. By combining physical rules and machine learning techniques , the system can help make the assessment and indicate which type of spreading material, in what quantity and at what time, is most appropriate to make and keep the roads in the district ice-free.
The AI solution predicts possible blockages in Helsinki Region Environmental Services Authority HSY’s sewage network, spanning over 3000 kilometers. With the intelligent solution, HSY is able to prevent one third of blockages on an annual basis as sewer cleaning can be targeted on blockage-prone drain ranges suggested by the AI solution. The solution is used in Helsinki Region Environmental Services Authority. The experience showed that the AI is able to predict blockages efficiently, and up to a third of the blockages could be avoided.
Regional
Finland
FI1B
Helsinki Region Environmental Services Authority HSY
Local Government
Housing and community amenities
Housing and community amenities n.e.c.
Implemented
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2B
x
PSTW-266
x
x
https://faia.fi/market-research/
Planning
Planning and Scheduling
Optimisation
01/01/1970
Intelligence Emploi
Install Artificial Intelligence within Pôle emploi as a lever to accelerate the return to sustainable employment.
8TING - Analysis of drivers to keep people in class
With 8TING, the use of pyschology and web technology in the Municipality of Enschede appeals to internal drivers by monitoring and adjusting on more than 80 factors. Based on profile, behaviour and context, it is made clear who needs what attention. With this insight, (automatic) programs are planned to measure, pats on the back and people are kept in class.
Local
Netherlands
NL
8Ting, business office Work & Income of the municipality of Enschede
Local Government
Education
Secondary education.
In development
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-298
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
AI machine learning supervised - Delivering learning reports
Duo is currently holding a small-scale internal pilot called 'AI machine learning supervised', with the aim of delivering a learning report for DUO
National
Netherlands
NL
Education Implementation Service
Central-Government
Education
R&D education.
Pilot
2.021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-304
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Automated reasoning
01/01/1970
Brid.ge - Smart City Enschede
With the available information, the visitor can drive directly to the right parking lot or still opt for public transport.
Local
Netherlands
NL
Municipality of Enschede, Saxion, Winkelhart Enschede, University of Twente, Both Social, eLabbs, Marotura, Present Media, Squal Media, Think Public, University of Twente and Winkelhart Enschede
Local Government
General public services
General public services n.e.c.
Pilot
2.018
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-316
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Automated reasoning
Searching
01/01/1970
Diagnosis Plan and Control Tool - Assessing the risk of home fraud
This allows the municipality to assess the risk of fraud so that it can make a choice whether or not to go on a home visit to verify data. A risk indicator in this system is, for example, the form in which one lives (such as with family, subletting) and whether or not with inmates. These circumstances are then related to the amount of housing costs and any debts. This digital tool allows a municipality to use its human power more selectively during home visits.
Local
Netherlands
NL
Municipalities (Boxmeer)
Local Government
Social protection
Social protection n.e.c.
In development
2.011
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2C
x
PSTW-326
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Geniq - reports wait times
Calculates, analyzes, and reports wait times, so that an institution always has up-to-date insights.
Local
Netherlands
NL
Mental health institutions
Local Government
Social protection
Social protection n.e.c.
Implemented
2.017
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-333
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Planning and Scheduling
01/01/1970
Graasdierpremie - Use of drones in counting animals
Nature conservation by automatically monitoring animal distribution and animal abundance. Typically, such conservation tasks are performed manually on foot or after an aerial recording from a manned aircraft. Such manual approaches are expensive, slow and labor intensive.
National
Netherlands
NL
Netherlands Food and Consumer Product Safety Authority (NVWA)
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Pilot
2.014
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2B
x
PSTW-335
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Integration and Interaction
Robotics and Automation
Computer vision
01/01/1970
Identifying people at risk of falling into large debts
People at risk of defaulting into large debts automatically surface
Local
Netherlands
NL32
Municipality of Amsterdam
Local Government
Social protection
Social protection n.e.c.
In development
2.021
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2C
x
PSTW-339
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Analyzing data to help people on welfare get back to work for Social Assistance in The Hague
Analyzing data to help people on welfare get back to work. The system finds people at an early stage so that they can be helped immediately on their way.
Local
Netherlands
NL
Municipality of The Hague
Local Government
Social protection
Unemployment.
Pilot
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2C
x
PSTW-358
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Pred Crime Pilot Rivas-Vaciamadrid
In 2016, the local police of Rivas-Vaciamadrid, a town of 86,000 people in the Madrid region, ran a pilot of the Pred-Crime software, developed by Spanish company EuroCop (Europa Press, 2015). Pred-Crime analyzes historical data to predict where and when it’s more likely that different types of common misdemeanors and offenses, like traffic violations and robberies, will be committed. Reportedly, the plan was to fully implement this software during 2016, but after testing it for nine months the municipality decided not to go on using it. EuroCop says on its website that it has dozens of municipalities from all over Spain among its customers, but it doesn’t specify whether those local authorities are using its predictive software or any of the other non-predictive tools the company also markets. In another case of predictive policing, the Spanish police have reportedly been using software that analyzes the available data about the victim of a killing and the context of the crime, and then produces the likely profile of the killer. Between 2018 and 2019, agents of the office of the Secretary of State for Security have collaborated with the police by using such software in at least five investigations, according to a press report (Pérez Colomé, 2019b)
Predictive ADM systems for healthcare and upbringing
A Brussels startup called Kantify and the AI Lab at the Université Libre Bruxelles (Iridia) has—for the first time—developed a model for predicting atrial fibrillation, a heart rhythm disorder, which causes heart attacks. According to an interview in the Flemish newspaper De Standaard, Lauren Van Parys, a Flemish member of Parliament, said a newly formed government agency of Flanders called the Agency for Upbringing (Agentschap Opgroeien), will use AI to better predict whether problems will emerge with a particular child, based upon existing information . However, when asked about this further, the Agency for Upbringing indicated that there are no concrete plans yet, but that they are preparing a policy note about it.
Prediction model for the healthcare needs of patients with chronic illnesses
he EHIF has been cooperating with the World Bank since 2014. The pilot was created by the World Bank with the involvement of the Estonian Health Insurance Fund. Costa Rica is also involved in the project by allowing access to its medical billing database (to look at clinical/socio-economic data not included in EHIF databases). The pilot was officially launched in January 2017. Throughout the pilot, family practitioners joined a series of webinars, led by the local pilot coordinator (World Bank consultant), to reinforce and refresh the initial training. This solution contributes to the empowerment of primary care and also helps find the best algorithm to predict which patients with selected diagnoses are likely to be admitted to the hospital. The solution first identifies certain medical conditions/diagnoses in the EHIF’s medical invoice data- base. It then provides a practical model for family physicians to predict which patients are more likely to be admitted to the hospital or suffer other health problems.
SPIRIT predictive policing - privacy-preserving intelligence analysis for resolving identities
Hellenic Police and four other law enforcement authorities (i.e. the West Midlands Police (UK), the Police and Crime Commissioner for Thames Valley (UK), the Serbian Ministry of Interior (RS), and the Police Academy in Szcytno (PL)) are taking part in a project called SPIRIT (“Scalable privacy-preserving intelligence analysis for resolving identities”). The project aims to use tools such as face extraction and matching, to correlate information from social media data, and to continuously initiate complex associative searches across all sources relevant to criminal investigation. A successful freedom of information request revealed that trial runs will be organized, including in Greece, involving end-users and practitioners, such as law enforcement agencies, and other stakeholders. The Hellenic Police (Border Unit) is involved in trials that run between January and August 2020, while reports of trial runs and tests are expected in the form of deliverables in April 2020 and January 2021. Two of the Greek stakeholders in SPIRIT’s consortium are the private companies Singular Logic and Nydor System Technologies. The project is due to end in July 2021.
Nacka wants to be a modern municipality where the administrators will have more time for individual support with a focus on self-sufficiency through reduced administration. In 2017, work was therefore started on introducing e-service and in December of the same year, the processing process was automated. Nacka was then the second municipality in Sweden to automate the process of financial assistance.Through automation, an increase in quality has been achieved for those who apply digitally. The process is more efficient and customer-oriented. The client chooses when he wants to initiate a case and can then follow his case.
Local
Sweden
SE
Municipality of Nacka
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The MITT makes it possible to optimize the management of the provincial public transport system in such a way as to offer a better and more effective service to the citizen. It provides for the introduction of smart cards, for the management of integrated and differentiated tariffs, which can then be used in a multiservice logic. Real-time monitoring of local public transport vehicles and travel time management for Trentino Trasporti, AI technologies are used to detect the position of buses in real time and transmit information on journey times to passengers as well as to predict and plan the bus scheduling
Regional
Italy
ITH20
Provincia autonoma di Trento - Trentino Trasporti (in house)
The ProZorro team is using Artificial Intelligence and machine learning in its work with the aim of developing a model that would predict the likelihood of a tender happening and being succesful. Another tool is able to predict the probability that a particular tender participant will leave the platform before completing the tender.
National
Ukraine
UA
ProZorro
Central-Government
General public services
General services.
Implemented
2.017
Analysis, monitoring and regulatory research
Information analysis processes
No
Yes
Artificial Intelligence
G2B
x
PSTW-578
x
x
IPSO DB
Learning
Machine learning
Planning and Scheduling
01/01/1970
ProZorro, CPV Prediction
Prozorro has developed an AI tool that can predict the correct CPV codes and unit of measurement. The tool has not yet been implemented. It aims to make the platforms that provide the user-interface for organisations using the Prozorro data easier to use, reducing mis-classifications and errors.
National
Ukraine
UA
ProZorro
Central-Government
General public services
General services.
Implemented
2.017
Enforcement
Certification and validation processes
No
Yes
Artificial Intelligence
G2B
x
PSTW-579
x
x
IPSO DB
Learning
Machine learning
Planning and Scheduling
01/01/1970
Dashboard to Explore state spending in Finland
The "explore state spending" website allows citizens and companies to explore data on government spending. Users can search according to different types of procurement spending (e.g. ICT procurement, administrative services, machinery, equipment and transport equipment, etc). AI technology is used in order to categorise the procurement spending. Other forms of analysis using AI technologies are also done on the data for the benefit just of procurement authorities.
National
Finland
FI
Hansel Ltd.
Central-Government
General public services
General services.
Implemented
2.018
Public services and engagement
Data Sharing Management
No
Yes
Artificial Intelligence
G2C
x
PSTW-585
x
x
x
x
IPSO DB
Reasoning
Automated reasoning
Knowledge representation
01/01/1970
DATAESTUR to understand tourism in Spain via big data
SEGITTUR, a Spanish Agency under the Ministry of Industry, Trade and Tourism, has released in 2020 the
DATAESTUR website. The initiative is part of the actions to create a new national observatory of tourism
intelligence envisaged in the “Promotion plan of the tourism sector”, which was released in June 2020 to provide
an immediate response to the impact of COVID-19.139 DATAESTUR collects the most significant Spanish
national tourism data from different public and private sources, including the National Statistics Institute, the
Bank of Spain, Turespaña, UNWTO, Telefónica and Mabrian Technologies SL. Data is freely available for
consultation and structured into five categories: general data (e.g. international tourist arrivals and visits to
museums), economic data (tourism expenditure, contribution to GDP, and employment), transport statistics,
accommodation occupancy and prices, and tourism research reports and analyses.
National
Spain
ES
SEGITTUR
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Yucca Smart Data Platform is an open and pre-competitive cloud platform available for private and public entities that offers tools to experiment and create innovative technological solutions related to the world of data. It is a system that aggregates data from the Internet of Things (cameras, sensors, weather stations), from the Internet of People (e.g. tweets) and public and private data, provides for the selective sharing of the information collected, allows the self-service data processing in real-time and advanced data analysis tools and supports the display of information (data and metadata) via API. The platform offers functionality to create new value-added information and enables the creation of end-to-end solutions on a variety of themes.
Regional
Italy
IT
Regione Piemonte
Regional Government
General public services
General services.
Implemented
2.021
Public services and engagement
Data Sharing Management
No
Yes
Artificial Intelligence
G2B
x
PSTW-547
x
x
https://developers.italia.it/
Learning
Machine learning
Knowledge representation
Searching
internet of things
01/01/1970
IVDP DATA+ - AI models for processing relevant data for the economy of the Douro Wine Region.
The IVDP DATA+ project is based on the development of a new model of experimentation in close collaboration with the scientific community promoting knowledge transfer and adopting the advanced tools and techniques of artificial intelligence and data science. The implementation of the AI model will support decision-making based on the processing of existing data.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Pilot
2.019
2021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2B
x
PSTW-522
x
x
https://datamais.ivdp.pt/
Planning
Planning and Scheduling
Machine learning
01/01/1970
Automated image recognition for determining the type of wood
With the introduction of the European Timber Trade Regulation (EUTR) 2013, the trade is obliged to document, among other things, the type of wood contained in the product to ensure legal origin. As part of the new research project, automated image recognition systems using artificial intelligence (AI) are to be developed in order to be able to check the wood species declaration of the manufacturers over a large area.
National
Germany
DE
Thünen-Institut
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Pilot
2.021
2024
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2B
x
PSTW-959
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
08/07/2023
AI application developed for Dubrovnik visitors predicting the number of visitors in the Old Town
The City of Dubrovnik, the DURA development agency and the Enum Software startup, within the measures projected by the ‘Respect the City’ project, have developed and launched an application which predicts the number of visitors to the Old Town of Dubrovnik, reports Dubrovački Vjesnik on October 10, 2018. Based on machine learning as a special branch of artificial intelligence, the application estimates the number of people in the historic Old Town and the contact zones of Dubrovnik on the selected day. The application is certainly most useful for visitors planning to visit the ancient city center, but no less important, it provides accurate and timely information to citizens as well as to all local businesses in planning their daily or business activities.
A unique artificial intelligence system now directs Ülemiste City drivers to available parking spots
A new system available to drivers in Ülemiste can guide them precisely to an available parking spot. The system combines signposts, LED displays, web interface and the most advanced AI video camera image analysis tool. It is one of the largest AI powered parking systems in Europe and the whole world. A new system available to drivers in Ülemiste City can guide them precisely to an available parking spot. The system combines signposts, LED displays, web interface and the most advanced AI video camera image analysis tool. It is one of the largest AI powered parking systems in Europe and the whole world.
The monitoring portal DoZorro is a platform where each participant in the system (supplier, customer, controlling authority, citizen) can provide feedback to the government customer or supplier. The new version of the platform provides software, which through its AI capabilities, is able to identify tenders with a high risk of corruption. The results of the beta test of this system were that 26% more tenders with unfounded selection of the winner were identified, 37% more tenders with groundless disqualification, and 298% more with participants' conspiracy. The system is intended to complement and support the work done by experts - making their work more efficient.
National
Ukraine
UA
ProZorro
Central-Government
General public services
General services.
Implemented
2.018
Enforcement
Predictive enforcement processes
No
Yes
Artificial Intelligence
G2B
x
PSTW-580
x
IPSO DB
Communication
Natural language processing
Machine learning
text analysis
01/01/1970
Verontrustingen - Enabling accurate predictions to detect day-care services inspection
The Flemish Agency for Child and Family (Kind en Gezin) developed an AI system which enables more accurate predictions to detect day-care services which require further inspection. These inspections enable the agencies to keep the quality of the day-care services high and to improve the wellbeing of children. In facts, there is limited capacity available to conduct all the inspections. The use of data had been considered as way to enhance existing inspection practices and optimize the scarce amount of inspectors. The predictive system developed uses a supervised machine learning method (logistic regression and XGBoost) to analyse various internal and external data from the Health Care Inspection Unit. Combining the recommendations of the predictive system with existing staff experience and expertise enables more targeted and data-driven interventions.
Identify false customs declarations using text mining
From product descriptions in single administrative documents, AI will help detect imported products that are wrongly declared in a tax-advantaged product nomenclature and improve the fight against customs duty fraud.
National
France
FR
General Directorate of Customs and Indirect Duties
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI for targeting fraud and valuing requests (CFVR) to improve the efficiency of tax audits
Concretely, the use of the innumerable data gathered by the administrations, milled by algorithm, would make it possible to target the controls on the people and the companies most likely to be in default - involuntary or fraudulent. For example in the event of a sudden change in income, or inconsistency in the situations declared to the various administrations ...
National
France
FR
Ministry of Action and Public Accounts - DGFIP
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Enlargement of the activity of the scientific laboratory (datalab) created in 2016 by the Ministry of the Interior in order to systematize the approaches of strategic analysis by data, and promote the emergence of Artificial Intelligence for the benefit of the all the missions of the Ministry of the Interior.
3D scan underground infrastructure - Prevention damage of critical infrastructure
The 3D scan of the precise location of the main sewer in combination with an app that visualizes the location of the sewer above ground prevents damage to this critical infrastructure during construction work.
Local
Netherlands
NL
Municipality of Arnhem
Local Government
Housing and community amenities
Water supply.
In development
2.016
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2B
x
PSTW-297
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Computer vision
01/01/1970
Asphalt scan - Detection of damage to roads
With the help of 'the Asphalt Scan', damage to the road and reduced brightness of signage is recognized. The Asphalt Scan uses satellites and scanning vehicles to collect data. Algorithms then identify the problems on the road.
Regional
Netherlands
NL
Province of North Holland, Municipality of Amersfoort, Bam infra, Province of Gelderland and other provinces
Local Government
Economic affairs
Transport
In development
2.019
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2C
x
PSTW-311
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Computer vision
01/01/1970
CrossWalk in Smart City Rijswijk
The municipality of Rijswijk uses a smart pedestrian app for people who have difficulty walking. They are given more time to cross by extending the time of green traffic light.
Local
Netherlands
NL
Municipality of Rijswijk, Dynniq
Local Government
Health
Health n.e.c.
In development
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-320
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Inspection bridges with drones
Instead of human capacity, drones are used to inspect bridges and viaducts.
National
Netherlands
NL
Ministry of Instrastructures and market parties
Central-Government
Economic affairs
Transport
Pilot
2.020
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2C
x
PSTW-341
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Integration and Interaction
Robotics and Automation
Computer vision
01/01/1970
Use of scan cars for underground containers - Determining type of waste
By means of scan cars that drive around The Hague, photos can be taken of underground containers (ORAC's). Thanks to AI, it is determined what type of waste there is.
Local
Netherlands
NL
Municipality of The Hague
Local Government
Housing and community amenities
Housing and community amenities n.e.c.
In development
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2B
x
PSTW-343
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Automated reasoning
01/01/1970
Development of the Electronic Flood Warning System
The project consists in the expansion of the Electronic Flood Warning System in the Biała Tarnowska River catchment area. The purpose of the system is to generate flood risk forecasts. The system is to determine when, where and with what intensity a flood risk is possible. One of the essential elements of the system is the introduction of Artificial Intelligence and machine learning mechanisms. Algorithms will be developed to analyze the relationship between the intensity of historical and on-line precipitation and the change in the water level (flood wave) on the river or the occurrence of the so-called flash flood.
Local
Poland
PL
Municipality of Tarnow
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2C
x
PSTW-398
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Planning
Planning and Scheduling
Machine learning
01/01/1970
DyRiAS threat levels of abusive male partners
Protection centers for women in the cities of Singen and Weimar use DyRiAS-Intimpartner (DyRiAS intimate partner) to determine the threat levels of abusive male partners.
Evasometro Anonimizzato - Big data analysis of taxpayer behaviour
Called “Evasometro Anonimizzato”, the tool will include “specific algorithms” and will be able to cross-check the different databases held by the Italian fiscal authorities for inconsistencies in consumption patterns or in any other financial operation. Anomalies recognized by the “digital eyes” of the system will alert fiscal authorities, who can then summon flagged individuals for further scrutiny. This algorithmic-driven monitoring has to be coupled with that of “open sources”, such as “news articles, websites and social media”, by the Italian fiscal authority, Agenzia delle Entrate. The monitoring system has been active since 2016, but was largely unknown to the public until January 2020. It was devised to “acquire all elements that could be useful in knowing the taxpayer”, thereby helping the institution check the consistency of each individual’s fiscal behavior.
National
Italy
IT
Italian Tax Authority (Agenzia delle Entrate)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
YPO has introduced a chatbot - the Procurement Information Provider (PIP) to help public sector buyers navigate their way through YPO's services and discover the frameworks on offer. The chatbot can provide information from other areas of the website and direct users to relevant procurement teams.
National
United Kingdom
UK
YPO
Central-Government
General public services
General services.
Implemented
2.018
Public services and engagement
Service integration (various)
No
Yes
Artificial Intelligence
G2B
x
PSTW-584
x
x
IPSO DB
Communication
Natural language processing
Machine learning
AI Services
chatbot
01/01/1970
Starting up smoothly: chatbot service (Virtual Agent Network) for foreign entrepreneurs in Finland
Three key agencies within the Finnish government - the Immigration Service, the Patent and Registration Office and the Tax Administration - partnered with Accenture Finland and boost.ai to develop a unique implementation of conversational AI that can easily facilitate inter-agency seamless collaboration. This innovation, called a Virtual Agent Network, helps to break down departmental silos by connecting three independent conversational AI-powered virtual agents (Kamu, PatRek, VeroBot) together via one single network. Visitors to any of the agencies’ websites can interact with their respective virtual agents individually to find answers to their questions related to immigration, business registration and patents, and taxation. When a user asks one virtual agent about a topic that is best answered by either of its digital colleagues, the virtual agent identifies that the topic is outside of its scope using Natural Language Understanding (NLU), and offers to transfer the user to the correct department. If accepted, the new virtual agent takes over within the same chat window for a seamless interaction.
National
Finland
FI
Immigration Service, Patent and Registration Office and the Tax Administration
Personalized decision support for patients with chronic pain
Patients with chronic pain constitute a large and heterogeneous patient group. There is currently no clear best alternative for the treatment of chronic pain, and it is therefore important that new tools and methods are developed that can more easily identify effective treatment alternatives for the individual patient. Existing tools for decision support are currently generic and without options for personal customization. Through this project, the objective is to provide doctors and patients with relevant, valid and personalized decision options with evidence-based probabilities for outcomes and side effects. The project has two main goals: (1) Process data from the health service and the patient (pain intensity, etc.), while respecting privacy and (2) Develop a solution that gives doctor and patient relevant, valid and personalized decision alternatives with evidence-based probabilities for outcomes and side effects. To achieve the first objective, we will use a mobile application to collect patient-reported data. In order to safeguard patients' privacy, this data is stored in accordance with the principle of "secret sharing". To achieve the second goal, personalized medical decision trees are constructed in real time. These are based on electronic patient record data from several health institutions. When processing patient data, secure privacy-preserving distributed computing techniques are used. Journal data from each health institution contributes to the final result without individual data being shared outside the health institutions.
Regional
Norway
NO07
Northern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.019
2022
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1184
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
Automated reasoning
decision support
01/01/1970
LoRaWAN - The IoT network for Zurich
EWZ has built up a comprehensive Long Ranage IoT network in Zurich. It uses the freely available LoRaWAN (long-range wide-area network) industry standard, which enables incredibly simple and cost-effective data transmission. The sensors connected in the network give insight into the operating states of different facilities and locations in a simple and cost-effective way, thus laying the foundation for efficient and cost-effective work. This platform can be tested free of charge by businesses that want to use the IoT network.
Local
Switzerland
CH
EWZ - Service Division of the Department of Public Utilities and Transport of the City of Zurich
Predicting the risk of postoperative wound infections with AI
The main goal is to develop an AI-based tool that can indicate the probability of a postoperative wound infection occurring in the individual patient, so that risk-reducing measures can be taken and the burden of disease for the patient is reduced. The project's team will evaluate the validity of four non-AI-based risk tools to see which best predict the risk of postoperative wound infection. The variables, such as previous illnesses and age, will be used to develop algorithms for an AI-based risk tool, which we assume will predict the risk of postoperative wound infection better than the non-AI-based risk tools.
Regional
Norway
NO07
Northern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.022
2027
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1189
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
probabilistic model
01/01/1970
Phenotyping for requisitioning genetic analyzes for hereditary conditions - structuring of phenotype data from text
AMG is developing a solution to simplify and improve the requisition process for genetic analyses. The project is built around a solution with artificial intelligence to interpret text and turn it into Human Phenotype Ontology (structured phenotype data) which enables faster and more precise requisitioning of genetic analyses. Support for filling in HPO terms will increase the probability of filling in the form, thus facilitating diagnostics by saving time and increasing the probability of the right test and thus the right diagnosis. The project develops a proposal for a national cloud-based solution.
Regional
Norway
NO08
South-Eastern Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.021
2025
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-1193
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
01/01/1970
Child benefit - Voice assistant for parents support
Parents are required by law to provide the registry office with information on the registration of their child in the first days after the birth of their child to the registrar's office, to determine the name and to create the first formal thus also create the first formal prerequisite for receiving parental and child benefits. The bureaucratic burden is increased by the fact that documents are requested at different places in a redundant manner and that there is usually (still) no electronic data exchange. Immediately after the birth, this creates additional work for many parents - in addition to the often tense domestic situation. Now, parents can submit it directly at the maternity hospital. Parents now receive their child's birth certificate, tax identification number, registration in the residents' registry, and child benefit notification much faster by mail. Child benefits are transferred directly to their account. The pilot also includes the use of a voice assistance system to make it easier and more accessible to complete the combined application. Parents are guided through the process verbally at stationary terminals in hospitals or through tablets or smartphones.
Local
Germany
DE
Hamburg Office for IT and Digitalisation
Local Government
Social protection
Family and children.
Pilot
2.021
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-154
x
KI im Behördeneinsatz: Erfahrungen und Empfehlungen https://www.oeffentliche-it.de/documents/10181/14412/KI+im+Beh%C3%B6rdeneinsatz+-+Erfahrungen+und+Empfehlungen
Communication
Natural language processing
Knowledge representation
Audio processing
Voice Assistant
11/09/2023
Housing Assistance Payment Robotics Pilot
Limerick City and County Council operate the Housing Assistance Payment Shared Service Centre (HAP SSC) on behalf of the local government sector and are continuously striving for ways to improve their business. The organisation deals with more than 47,000 tenancies and 27,000 landlords, makes payments in excess of 400million, and collects more than 100million in rents. By 2021 it is anticipated that the HAP SSC will deal with 80,000 tenancies, 55,000 landlords and 600million in payments. In order to help deal with these volumes, the deployment of Robotic Process Automation (RPA) in the HAP Shared Service Centre was investigated. During 2018 a proof of concept pilot project was carried out by Agilisys, examining 3 micro processes within the centre. The proof of concept project demonstrated that opportunities for efficiencies and savings can be achieved through the deployment of RPA. Applying the outcome of the proof of concept project to a business case, it was concluded that if 10 complex processes could be replaced by RPA, then considerable savings could be made, while at the same time improving services to all key stakeholders. The HAP SSC is now seeking to identify existing processes where RPA may be immediately deployed, as well as opportunities for further business systems integration and automation within the HAP SSC.
Regional
Ireland
IE
Housing Assistance Payment Shared Service Centre
Local Government
General public services
General services.
Pilot
2.017
2020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-622
x
IPSO DB
Reasoning
Automated reasoning
Knowledge representation
case-based reasoning
01/01/1970
How the Department for Transport used AI to improve MOT testing
The DVSA applied a clustering model against garage test data from the last 3 months, as there was no labelled data available. The clustering model grouped MOT centres based on the behaviour they show when conducting MOT tests.
The DVSA created a risk score for each garage in Great Britain. The risk score combined the output of the clustering algorithm with historical data about how frequently garages had been disciplined for not applying correct MOT standards. This allowed the DVSA to rank garages and their testers, and helped the DVSA identify regional trends. The DVSA updated their garage test data every 3 months. This allowed the DVSA to ensure the model used fresh data whilst also providing stability to garage ratings, providing examiners 3 month windows with which to visit garages.
Smart policing software - Development an integrated information system for police
Intracom Telecom, a global telecommunication systems and solutions vendor, signed a four million euro contract with the Hellenic Police and the Hellenic Ministry of Citizen Protection for the development of “Smart Policing” software. The contract states that Intracom Telecom will develop an integrated information system which will include the core building blocks for face recognition, automated fingerprint identification, document authentication, and complex information searches in existing databases. The system will allow the police to run checks in real-time during police stops. Based on the implementation timetable of the project, the vendor will deliver the system to the Hellenic Police within 20 months of signing the contract.
National
Greece
EL
Hellenic Police and the Hellenic Ministry of Citizen Protection
IX3, part of the AI4Cities project, is an auxiliary optimising system for traffic light management, which reduces unnecessary stopping and waiting in red lights. Reducing the amount of stopping and re-accelerating a vehicle in traffic has a surprisingly large impact on emissions. Tests and piloting over earlier AI4Cities phases have proven that city-wide adoption of the IX3-system has a reduction impact of around 2% on traffic related emissions. The system combines real-time machine vision sensoring to traffic light controllers and thus enables optimising traffic management logic. The system has been developed in collaboration with machine vision expert MarshallAI and Dynniq who has decades long experience in traffic management. Moreover, The system collects only anonymous traffic data with no personal identifiers. The video footage itself is not saved other than for quality assurance purposes.
Local
France
FR10
Greater Paris
Local Government
Housing and community amenities
Street lighting.
Pilot
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-1032
x
https://ai4cities.eu/pilots/mobility-ix2
Perception
Computer vision
object recognition
07/06/2023
IX3 - Mobility Pilot Project in Helsinki
IX3, part of the AI4Cities project, is an auxiliary optimising system for traffic light management, which reduces unnecessary stopping and waiting in red lights. Reducing the amount of stopping and re-accelerating a vehicle in traffic has a surprisingly large impact on emissions. Tests and piloting over earlier AI4Cities phases have proven that city-wide adoption of the IX3-system has a reduction impact of around 2% on traffic related emissions. The system combines real-time machine vision sensoring to traffic light controllers and thus enables optimising traffic management logic. The system has been developed in collaboration with machine vision expert MarshallAI and Dynniq who has decades long experience in traffic management. Moreover, The system collects only anonymous traffic data with no personal identifiers. The video footage itself is not saved other than for quality assurance purposes.
Local
Finland
FI1B
City of Helsinki
Local Government
Housing and community amenities
Street lighting.
Pilot
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-1033
x
https://ai4cities.eu/pilots/mobility-ix3
Perception
Computer vision
object recognition
07/06/2023
Energy Optimization of Buildings
Copenhagen Solutions Lab and Copenhagen City Properties, Facility Management and Procurement are collaborating to reduce energy consumption in the municipality's buildings using AI and data-supported tools. This will help reduce CO2 emissions and the municipality's heating and electricity bills, while maintaining a good indoor climate in the buildings. The final result of the project will be concrete AI tools to optimize energy-efficient operation and indoor climate, while taking into account fluctuating loads in the supply network.
Application of artificial intelligence tools to improve and always make available service in its various aspects for participants in evaluation processes.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Economic affairs
General economic, commercial and labour affair
Pilot
2.019
2021
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-512
x
Communication
Natural Language Processing
Machine learning
Audio processing
speech recognition
01/01/1970
ANCI Lombardia - CVqui-Jobiri
The solution created by Jobiri with the collaboration of the Informagiovani of Cremona, Crema, Lodi, Novate Milanese and Bergamo. It is an integrated ecosystem of intelligent career services capable of digitizing the services for the work of youth information in the Lombardy Region. Citizens in the area can develop their own professional project, consult job opportunities, create resumes with thousands of examples, take advantage of dozens of cover letter templates, train in interviews with video simulations and improve their CV with automatic suggestions. Public institutions can improve the offer of employment services for citizens and businesses in the area thanks to self-service technologies that favor job matching and develop employability skills. Companies who can engage candidates more effectively thanks to employer branding tools, publish job opportunities, manage the selection process and collaborate with institutions to share employment trends.
ILVO - List of multiple AI projects in the agricultural domain
The Institute for Agricultural, Fisheries and Food Research (ILVO) evaluated the possibilities of Artificial Intelligence for agricultural applications. Most applications are still in an initial phase and often in collaboration with other knowledge centers. Some concrete projects are: o Processing of hyperspectral images for early detection of potato diseases o Automatic health monitoring in cattle (e.g. lameness detection) o Automatic health monitoring in fattening pigs o Image analysis for multiple specific applications (e.g. quality food products, sorting fish species, etc.) o Behavior of plants under the influence of external stimuli o Identification of problem insects (eg zip needles) via camera images o Site-specific detection of problem weeds
National
Belgium
BE100
Instituut voor Landbouw-, Visserij- en Voedingsonderzoek
Central-Government
Economic affairs
General economic, commercial and labour affair
In development
2.019
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2B
x
PSTW-7
x
Flemish Parlement Letter: Applications involving Artficial Intelligence. , Pub. L. No. nr. 138 (2017-2018), 2017–2018 2 (2017). and https://www.ilvo.vlaanderen.be/language/en-US/EN/Press-and-Media/All-media/ArticleType/ArticleView/ArticleID/4920.aspx
Perception
Computer vision
Machine learning
10/06/2023
Creation and management of semantic OTL relationships
With the implementation of Construction Information Management (BIM) , which (generally) relates to virtual construction and digital collaboration between all project partners within a construction project, the Roads and Traffic Agency (AWV) of the Flemish government is fully committed to the evolution towards a data-driven organization. AWV makes maximum use of the possibilities of modern digital methods and technologies to collect, manage and use correct, complete and up-to-date information about its assets. The 'assets' are the road infrastructure objects that AWV manages, maintains and operates: roads, cycle paths, tunnels, bridges and all peripheral infrastructure. With BIM, AWV can efficiently collect and manage all available information about its assets during their entire life cycle (study and design phase / construction and installation / management and maintenance / replacement or removal) in a central database. By collecting the asset data once and exchanging it in a standardized manner, this data can be made uniformly available to all parties involved at any time during the life cycle of the assets.
Regional
Belgium
BE2
Roads and Traffic Agency of the Flemish Government
Parking control in various Dutch municipalities - Parking control by means of scan cars
Parking control by means of scan cars. The scan cars are equipped with cameras and drive past parking spaces in the city. The cameras capture car license plates and use an image recognition algorithm to identify license plates.
Local
Netherlands
NL
Municipality of Amsterdam (Parking, Team Analysis & Advice), the Hague, Rotterdam and Utrecht
Local Government
Public order and safety
Police Services
In development
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2C
x
PSTW-356
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Connected and Automated vehicles
01/01/1970
W(e). Service.Heerlen (WESH)
App for citizens, aimed at promoting citizen participation in the maintenance of the public environment. The app allows citizens to take on maintenance jobs. Once they have successfully completed this job, they will receive a financial reward that can be used by local SMEs.
Local
Netherlands
NL
Municipality of Heerlen, CBS, VNG, CoTown, Heerlen Mijn Stad, Brightlands
Local Government
General public services
General services.
Pilot
2.018
Public services and engagement
Engagement management
No
No
Artificial Intelligence
G2C
x
PSTW-389
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Gliwice & Poznan Integrated Public Transport Management System - ITS
The objectives of the project include: 1. Giving green light priority to public transport vehicles. 2. Prioritization of emergency services vehicles passing through intersections equipped with traffic lights. 3. Development of the road information system for drivers. 4. Introduction of a mobile information application for road users. 5. Expansion of the system of traffic measurement points with vehicle identification and implementation of the System presenting journey times on variable message signs. 6. Development of intersection monitoring with video analytics that automatically informs about dangerous road incidents. 7. Development of the system for identifying free parking spaces in the city. 8. Development of the meteorological system. 9. Introduction of a pre-selection vehicle weighing system at the inlets to the city of Gliwice.
Local
Poland
PL
Municipalities of Gliwice & Poznan
Local Government
Public order and safety
Police Services
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2C
x
PSTW-399
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Computer vision
01/01/1970
Ioom Intelligent lighting system
Introduction of central control in street lighting based on motion sensors and sensors that analyze weather conditions. Currently, each lamp is individually controlled and monitored. This allows you to achieve significant savings and set different times for switching the lighting on and off. In addition, lamps near pedestrian crossings turn on earlier and then turn off in relation to the others, which increases the lighting and thus safety at pedestrian crossings. Full preview and the ability to monitor lighting parameters also allows to reduce the response time to failures. This, in turn, ensures minimal interruptions in lighting operation. The possibility of monitoring the parameters of the luminaires also enables earlier planning of maintenance works and minimizing their costs.
Local
Poland
PL
Digitization of KPRM
Central-Government
Housing and community amenities
Street lighting.
Implemented
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2C
x
PSTW-403
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Optimisation
01/01/1970
Smart lighting in urban space
The lighting installed in the WUWA 2 estate uses a remote control system and LED technology, thus helping to reduce the costs of electricity consumption. It senses changes in traffic and adjusts the lighting intensity, which improves the safety of all residents. Permanent power supply for street lighting circuits allows the use of lighting infrastructure to offer residents additional functionalities, such as charging electric vehicles or providing the Internet.
Local
Poland
PL
Municipality of Wroclaw
Local Government
Housing and community amenities
Street lighting.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2C
x
PSTW-404
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Planning and Scheduling
01/01/1970
Wroclaw Intelligent lighting system
A research project aimed at developing a combination of the basic function of lighting poles with new functions aimed at residents. As part of the available infrastructure, devices for counting pedestrians, cyclists and vehicles (along with the specification of the vehicle type) were installed. The lighting was replaced with LED with the function of adjusting the light intensity to external conditions.
Local
Poland
PL
Municipality of Wroclaw
Local Government
Housing and community amenities
Street lighting.
Implemented
2.020
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-405
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Optimisation
01/01/1970
Wroclaw Intelligent parking system
A research project aimed at developing a prototype system collecting data from various sources, such as sensors and cameras, on the basis of which it is possible to provide the resident with information about the chances of finding a free parking space in the area he is heading to. The solution is aimed mainly at recognizing how many free and occupied parking spaces are left in a given street space. As part of the project, a mobile application will be created that will determine the travel time to the car park and the availability of parking spaces.
Local
Poland
PL
Municipality of Wroclaw
Local Government
Housing and community amenities
Housing and community amenities n.e.c.
Implemented
2.020
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-406
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Planning
Planning and Scheduling
Computer vision
01/01/1970
Introduction of autonomous electric vehicles for urban transport
On the route connecting individual local / long-distance / railway / air stations, MPK autonomous, driverless electric public transport vehicles will be introduced, transporting passengers between transfer nodes
Local
Poland
PL
Municipality of Rzeszow
Local Government
Economic affairs
Transport
Pilot
2.020
Public services and engagement
Service integration (various)
No
No
Artificial Intelligence
G2C
x
PSTW-411
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Integration and Interaction
Robotics and Automation
Machine learning
Connected and Automated vehicles
01/01/1970
Algorithmic school registrations
In many Belgian cities, there are problems when registering children for schools, especially when a lot of parents want to register their children at the same school. This has led to parents spending several nights in tents outside schools so that they can be the first to register their children. In response to this situation, which was considered unfair, several cities started organizing school registration via a central online system that uses an algorithm to decide in which school a child can be registered. In the system for primary schools, that is used in Leuven, a city east of Brussels, a number of variables are taken into account. On the basis of the answers given by the parents to a series of questions relating to the education level of the mother and whether or not the student receives a grant, students are then divided into ‘indicator students’ and ‘non-indicator students’. An indicator student is a student who is defined as having fewer life chances and is based upon the level of education of the mother and if the student is eligible for an education allowance. Further categorization happens on the basis of two criteria: distance from home to school and preference of school. The schools can decide how much weight they assign to distance and preference i.e. between 30%, 50%, or 70% for each (Meldjeaan, 2020). This weight can differ between cities, for instance, in Antwerp the schools have to assign a minimum of 50% to the distance criterium. For secondary schools, some cities also use an online registration system, which uses an algorithm to decide which school the child will go to. However, the system is not the same as for primary schools. As not every municipality has a secondary school, the distance criterium is considered discriminatory and, therefore, it is not taken up (Dierickx and Berlanger, 2019). The system does take into account priority students (i.e., children of the staff of the school) and indicator-students (see above). The algorithm works randomly on the basis of the first choice in three rounds (Aanmelden school, 2020). As the system does not take distance into account, this has led to situations where students from Brussels took up places in Flemish secondary schools outside of Brussels, and children, living close to the school not getting in and having to be registered in schools much farther away (Dierickx and Berlanger, 2019).
Since 2012, the Behörde für Arbeit, Soziales, Familie und Integration (Agency for Labor, Social Affairs, Family and Integration) in Hamburg has been using a piece of software called JUS-IT (Behörde für Arbeit Soziales Familie und Integration, 2018) for the General Social Service, the Child Care Service and the Economic Help for Youths Programme. It is used to administer cases and automate payments and is equipped with interfaces that connect it to police reports and health insurance funds. The system is based on Cúram – a modular off-the-shelf IBM product that can be tailored for specific needs. In 2019, it was recommended a major revision or a complete shutdown (Lasarzik, 2019) of the software.
Local
Germany
DE
Agency for Labor, Social Affairs, Family and Integration
MEData - AI tools to define a strategy for predicting the behavior of Measurement Instruments
Development of Artificial Intelligence tools to define a strategy for predicting the behavior of Measurement Instruments - MEData.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
General public services
General services.
In development
2.019
2021
Internal management
Internal support processes
No
No
Artificial Intelligence
G2B
x
PSTW-509
x
Planning
Planning and Scheduling
Knowledge representation
01/01/1970
PAGIRAA - Analytical Platform for the Intelligent Management of Water Supply Networks
PAGIRAA - Analytical Platform for the Intelligent Management of Water Supply Networks
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Housing and community amenities
Water supply.
Implemented
2.019
2020
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2B
x
PSTW-513
x
Reasoning
Automated reasoning
Optimisation
01/01/1970
SegnalaCI - Transparent management of citizen reports about City status
The administration takes charge of the report, informs the competent office and resolves the problem (eg: repair the hole, empty the trash) .At the end of the procedure, the citizen receives a notification on the outcome of his report. Artificial Intelligence (Machine Learning) is used to elaborate gathered data and provide a smart dashboard to city administrators helping the staff and resource planning
Local
Italy
IT
Municipality of Genoa
Local Government
General public services
General services.
Implemented
2.021
Internal management
Internal support processes
No
Yes
Artificial Intelligence
G2C
x
PSTW-524
x
x
x
x
https://smart.comune.genova.it/notizie/segnalaci
Planning
Planning and Scheduling
Machine learning
01/01/1970
DARE: Digital Environment for collaborative Alliances to Regenerate urban Ecosystems in middle-sized cities
DARE wants to demonstrate the effectiveness of an innovative digital-based and citizen-centred governance approach, aimed at facilitating, supporting & fastening the implementation & evaluation of the darsena (ravenna) urban regeneration process, to be replied in other eu middle-sized cities. The dare approach proposes: a) the creation of a 3-layers digital environment, composed by dmp (data layer), cms (editorial layer) and vir-virtual realm (presentation layer), intended as the enabling technology needed to activate urban actors; b) the innovation of the public administration role, called to act as process enabler. This change asks for the creation of a new level of management, that is the process organizers team, which will connect strategy (policy), opportunities (economical world) & needs (citizens); c) the widespread of digital culture among citizens to accompany them in becoming digital aware city changers.
ConsolONE: proactive monitoring and management system for real-time control of all company resources
This solution is available on the data catalogue of AgID. Proactive monitoring and management system for real-time control of all company resources, understood as technological infrastructures (IT, BMS, IoT, Environmental Control, DCIM, Asset Management, Traceability), in a reliable, intuitive and integrated way. Functionalities include: Monitoring and proactive IT infrastructure management; Integration and management of BMS (Building Management System) and home automation systems; Monitoring and proactive management of IoT sensors of different technologies and protocols (IP, Radio frequency 868Mhz, LoraWan, Narrow Band); Monitoring and proactive management of Environmental Control systems; Monitoring and proactive management of on-Premise, Cloud, Hybrid Cloud Data Center systems; Management and Control, in real time, of all company assets (such as PC, Server, MAC, Tablet, Smartphone, etc.); Traceability of Vehicles and People within the company for control purposes for Security & Safety.
National
Italy
IT
AGID (Agenzia per Italia Digitale)
Central-Government
General public services
General services.
Implemented
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
Yes
Artificial Intelligence
G2B
x
PSTW-541
x
https://catalogocloud.agid.gov.it/show/all
Reasoning
Automated reasoning
Machine learning
01/01/1970
LombardiaInforma: proactive Citizen Communication
This solution regards the management and sending of personalized communications, in a multi-channel and multi-service logic, to support the daily work of spreading the contents of an editorial staff. For this purpose, the application adopts a logical architecture and an Omnichannel Customer Experience platform which, through a public portal called Lombardia Informa, allows you to:
collect the contact data of citizens and the topics of interest in a centralized manner; create and manage personalized and multi-channel communication actions offering a unique and coherent browsing experience; integrate the systems responsible for sending communications, implementing harmonization and centralization of data from heterogeneous channels; create integrated communication tools, such as landing pages and surveys; enrich the contents with multimedia elements (image slideshows, videos) and documents (.pdf attachments) user management and profiling as per GDPR.
Regional
Italy
IT
Regione Lombardia
Regional Government
General public services
General services.
Implemented
2.021
Public services and engagement
Engagement management
No
Yes
Artificial Intelligence
G2C
x
PSTW-546
x
https://developers.italia.it/
Reasoning
Automated reasoning
Machine learning
01/01/1970
eNest solution
Under the new eNest solution, verification of information provided by suppliers against official records will be done automatically during the tendering process. The system will use the European Single Procurement Document as a standard, which will mean that service providers do not need to attach official records to tenders.
National
Finland
FI
Hansel Ltd.
Central-Government
General public services
General services.
Pilot
2.016
2017
Internal management
Internal support processes
No
No
Artificial Intelligence
G2B
x
PSTW-586
x
IPSO DB
Reasoning
Knowledge representation
Automated reasoning
01/01/1970
Palkeet, RPA Project
The Finnish Government Shared Services Centre for Finance and HR (Palkeet) have delivered a project aimed at automating business processes with software robotics. Tasks that have been automated include purchase invoice validation and supplier register maintenance etc. This was the first major Robotic Process Automation (RPA) implementation in Finnish public sector. The project is part of a wider digitalisation initiative by the Finnish government.
National
Finland
FI
Finnish Government Shared Services Centre for Finance and HR
Central-Government
General public services
General services.
In development
2.017
Internal management
Internal support processes
No
No
Artificial Intelligence
G2B
x
PSTW-587
x
IPSO DB
Reasoning
Automated reasoning
Robotics and Automation
01/01/1970
Ministry of Finance, mTender
With support from the EBRD, the Moldovan Government developed an open source electronic procurement system for electronic open tender, reverse auctions, aggregated procurement planning and online framework agreements. The system makes use of the open contracting data standard. It provides a fully digitised procurement planning tool, which reportedly automates (using robotic process automation) tracking of execution of contracts.
National
Moldova
MD
Ministry of Finance
Central-Government
General public services
General services.
Implemented
2.019
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2B
x
PSTW-588
x
x
x
IPSO DB
Reasoning
Automated reasoning
Optimisation
01/01/1970
Automated parking control
In Amsterdam, the number of cars allowed to park in the city is limited, keeping the city liveable and accessible. The municipality checks whether a parked car has the right to be parked, for example, because parking fees have been paid via a parking meter or app, or because the owner has a parking permit. Enforcement is done with the help of scan cars equpiped with cameras, automating the process of license plate identification and background checks with specific scanning equipment and AI-based identification service. The service is currently in use for more than 150,000 street parking spaces in the City of Amsterdam.
VENUE aims to align shared mobility policies with GHG emission reduction targets. It has developed an AI-powered decision support tool that allows cities to measure and monitor the reduction of the carbon footprint derived from different shared mobility regulatory frameworks and policy strategies. The initiative seeks to respond to the pressing need of city leaders and policymakers of a data-driven solution that can help them take measurable and up-to-date decisions related to the implementation of smart mobility systems from a climate change mitigation perspective. The AVENUE project exploits the information provided by two existing solutions for collecting and leveraging geolocated big data: Nommon’s Mobility Analytics solution, which processes the registers from anonymised mobile network data and other geolocated sources to provide actionable insights about people’s activity and mobility patterns, and Populus’ Mobility Manager, which enables cities to gather and analyse the data that mobility operators share with authorities to manage the enforcement of regulatory measures. The combination of this information with other data sources available by cities will be used to develop demand prediction models capable of simulating the modal choice process around shared mobility services and the way these modal choices can be influenced by different regulatory strategies. The outcome of these models will serve to evaluate the carbon footprint effects of different possible measures.
Efforts to protect fawns from machines involve challenges like limited time and resources. nAIture GmbH & Co. KG, funded by the State Government of Scleswig-Holstein, aims to develop an AI-powered drone solution for detecting fawns hiding in agricultural fields. The drone autonomously scans fields using various sensors for hidden deer at any time of day or weather. When a fawn is detected, it sends GPS coordinates and an aerial view to a hunter and farmer for timely rescue. This innovation ultimately aims to efficiently address the issue of fawn protection.
Senseable Stockholm Lab (a collaboration between KTH, MIT Massachusetts Institute of Technology and the city of StockholmI) used a combination of data sources to use AI to create a map of safety in Stockholm. The ultimate goal of the research was to develop a prototype for a long-term measurement platform using AI that can be reproduced. The results can be displayed in the City of Stockholm's GIS platform so that planners and architects can benefit from the results and knowledge for planning and designing new projects. The algorithms and web surveys can be replicated with the exact same code year after year, so that the city can understand the effect of interventions.
The project, named Roboat, is a joint research program of Massachusetts Institute of Technology (MIT) and Amsterdam Institute for Advanced Metropolitan Solutions (AMS Institute), supported by the City of Amsterdam, Amsterdam’s water company Waternet and the City of Boston. Through this project, Amsterdam will deploy self-driving boat pilots equipped with sensors to perceive their surroundings. It is envisioned to fulfil multiple functions: from passenger transport, waste collection to the monitoring of the water quality.
The project, known as Project-A.I.R (Artificial Intelligence Guided Retrofit), is the first AI-enabled concept to deliver proven efficiencies in the field of housing decarbonisation. The concept being presented is the creation of a standalone transparent glass garden space where solar power-generating materials are integrated with glass, serving as a dual function of structure and power generation unit in one. The AI-enabled concept is designed to deliver proven efficiencies in reducing carbon emissions and energy usage. The pergola-canopy semi-transparent PV glass creates a 3 Kilowatt (KW)/Peak solar array, capable of delivering a 45% reduction in individual household energy bills throughout the year.
The WISDOM project aims to develop algorithms to extract relevant information from Water Intelligence System Data in order to support decisions, improve network management, reduce water losses, and ensure a proper water supply in quantity and quality. The project consists of five major tasks: (1) exploratory data analysis; (2) predictive analysis of water consumption; (3) spatial location of breaks; (4) identification and anticipation of anomalous events; and (5) development of a prototype system for user recommendations and decision support.
Predictive Healthcare Assistance DB (BDA) in Regione Lombardia
The evolution of the Assisted Database from a predictive point of view of the Region, which up to now has been involved in stratifying the Lombard population, according to their consumption, on 62 chronic pathologies for tracers, level of complexity, territory, gender, age group and assistance. The project has having regard to the scientific direction of the Logical Epidemic Observatory of the Lombardy Region.
Politsei.ee large-language model LLM trained on data
In order to improve the findability of the necessary information on politsei.ee page, a pilot project was carried out on the data of the State Gazette to train large language models and thus create a customized model. As part of the pilot project, testing was carried out in the Azure Open AI studio. The language model on which the ChatGPT 3.5 Turbo major language model was tested. As a result of the project, it appeared that the model works worse in Estonian than in English, although the input data was in Estonian.
National
Estonia
EE
Ministry of Economic Affairs and Communications
Central-Government
Economic affairs
Economic affairs n.e.c
Pilot
2.023
Internal management
Internal primary processes
No
Yes
Artificial Intelligence
G2G
PSTW-1939
x
x
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Learning
Machine learning
Generative AI
Natural language processing
03/04/2024
Classification and automatic sorting of CEMs at the Italian National Institute for Social Security (INPS)
One of the most important channels by which citizens can communicate with INPS is via certified email (CE). On a practical level, when the INPS operator received the CE, he reads the text and any attachments, understands the subject matter (e.g., pensions, civil invalidity, redundancy payment), and then sorts it to the official in charge of answering the subject. At the beginning of 2021, INPS started experimenting with the Open Source version of GPT-2, and then moved on to BERT, another Machine Learning model that also leverages the Transformers architecture and was developed by Google. The entire system was developed and executed in-house in the INPS Data Centres, precisely to fully satisfy GDPR and confidentiality requirements related to the sensitivity of citizens' data. It has accelerated the process of citizen communication with the Institution, it is active in 10 Italian cities of varying size and geographic area, including Rome, Milan and Naples and it has currently processed more than 1 million CEs. When fully operational, counting all territorial offices, it is estimated that between 30,000 and 40,000 working days per year will be saved. INPS was awarded by IRCAI, UNESCO's International Research Centre for Artificial Intelligence, in the world Top 10 projects supporting the 17 UN Sustainable Development Goals (SDGs).
"INPS risponde" - Optimised management of web requests to Customer Service
One of the channels by which citizens can communicate with INPS is via the web with the "INPS Risponde" service, which receives more than 2.5 million communications annually. Today, on a practical level, each request is taken care of by a first level operator who in 43% of cases is able to handle and solve it autonomously, but in 57% of cases, given the complexity of the request, it requires further support from a second-level operator. These numbers show that 1.4 million requests (57% of 2.5 million) were handled twice, either by the first or second level, with an increase in response time for the citizen. INPS is currently testing an Artificial Intelligence decision engine upstream capable of assessing the complexity of citizen requests.
Correct and uniform case management when sanctioning unemployed citizens
The decision to sanction unemployed citizens is a complicated task for the caseworkers. Practices for when citizens should be economically sanctioned are not always uniform. The purpose of the project is therefore to develop a tool that can support caseworkers' assessment of whether economic sanctions will have the desired effect or not. The algorithm will analyse which factors have a negative or positive impact on citizens’ probability of becoming more or less available for employment. The algorithm will also provide support the assessment of whether adverse events (i.e. absences from activation offers or interviews) should trigger economic sanctions.
Local
Denmark
DK01
Frederiksberg Municipality
Local Government
Social protection
Unemployment.
Pilot
2.020
2021
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-217
x
x
x
x
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Baggage handling at the Copenhagen Airport
Since 2016, Copenhagen Airport has been using artificial intelligence to optimise baggage handling. Artificial Intelligence is used to predict where staff can probably best empty aircraft and put cases on conveyor belts, focusing on time optimisation to improve passenger experience and shorten queues.
The Ministry of Justice processes your personal data, called “DataJust”, with the aim of developing an algorithm to be used to Carrying out retrospective and prospective evaluations of public policies in matters of civil or administrative liability; The development of an indicative framework for compensation for bodily injury; Information of the parties and assistance in evaluating the amount of compensation to which victims are entitled in order to promote an amicable settlement of disputes; Information or documentation for judges called upon to rule on claims for compensation for bodily injury.
AI is used to conduct analysis, classification and extraction of metadata from any form of "data" as well as recognition of relationships and communication flows. This solution can detect semantic correlations among large amounts of data, extract automatically information from documents, trace information origins, visualise fraud patterns, without the need for custom coding.
National
Austria
AT
Federal Ministry of Justice
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI-based Integrated identity management for asylum procedures, improving plausability, data quality and security aspects
The software of the “Integrated Identity Management” (IDM) supports the Federal office caseworkers to register asylum seekers and to gather information about their country of origin and their travel history. The system applies a number of tools, such as automated name transcriptions from non-Latin to Latin letters; automated dialect identification to validate the registered country of origin; automated picture checks to prevent doubling files of an asylum-seeker, and sourcing information from smart phones to gather further identity information in case identity documents were lost.
National
Germany
DE
German Federal Office for Migration and Refugees (BAMF)
Central-Government
Public order and safety
Police Services
Implemented
2.016
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-981
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Planning
Natural language processing
Computer vision
Audio processing
speech recognition
09/01/2023
HAL - classification of documents
The Ministry of Foreign Affairs (MFA) use ML and NLP to analyse and classify reports from embassies and delegations. Every year, the Ministry of Foreign Affairs (MFA) receives up to 6,000 reports from Norwegian embassies, delegations, etc. Previously it was extremely difficult to navigate all this information. Since the MFA adopted machine learning and NLP to analyse and classify the content of these documents, it has been possible to find almost all relevant information on a given subject matter. The solution is also used to extract key information in reports and prepare summaries.
In the work on developing this solution, the MFA cooperated with the University of Oslo, which provided solutions for categorising the Norwegian language. The plan is to gradually expand the solution with information from archives and external research reports.
National
Norway
NO
Ministry of Foreign Affairs
Central-Government
General public services
Foreign economic aid.
In development
2.017
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-91
x
x
x
x
x
x
1st Peer Learning Workshop AI watch
Communication
Natural language processing
Machine learning
text analysis
11/02/2023
IAlim - Targeting restaurant health inspections
Since November 2019, Ministry of Agriculture inspectors have been able to use “Food AI” (IAlim) to assist them in targeting their restaurant health inspections more effectively. Refine the targeting of establishments to be inspected in the direct-to-consumer delivery sector (restaurants, food service businesses, distributors) through consumer feedback on online notification sites.
National
France
FR
The General Food Directorate (DGAL) of the Ministry of Agriculture and Food
RWS - Machine learning for road accident predictions
The Netherlands Ministry of Water and Infrastructure Management (RWS) operates a 24h incident management service. Traffic managers process real-time data from 15+ screens, with chances of an accident being missed. Traffic inspectors need to ensure they are optimally positioned in their deployment zone to minimize travel time to accident sites. For this, Data Science for Social Good has been working with Rijkswaterstaat to create a machine learning model using data from incidents recorded between 2012 to 2016, road characteristics, speed and flow traffic data and weather data. The model predicts within a given time window and road segment the probability of an accident. Overlaying this on a heatmap we are able to display to traffic managers the road sections with the highest likelihood of accidents and allow them to better allocate inspectors to road sections to patrol. The solution gives a 3 to 4 times improvement on a baseline, where traffic inspectors patrol random road segments.
National
Netherlands
NL329
Ministry of Infrastructure and Water Management of the Netherlands
Automated case management of family immigration with a professional background
Until 2020, all citizenship applications at the Directorate of Immigration were processed manually. They came in one by one, and were assessed individually by a case officer. Because the volume of applications is so large, such manual processes take a long time. Normally, the processing time for citizenship applications has been over a year. To meet the enormous pressure and optimise case management processes, case management is now being automated.
National
Norway
NO
Directorate of Immigration
Central-Government
Public order and safety
Police Services
Pilot
2.021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1285
x
x
x
x
https://data.norge.no/kunstig-intelligens
Integration and Interaction
Robotics and Automation
01/01/1970
Intelligent management of aid to citizens and companies
The European Union, committed to economic recovery and the protection of citizens' rights during the covid-19 pandemic, made it possible to provide the Andalusian region with funding for the implementation of a large number of aids that would help preserve employment and ensure financial stability. The aid management process was however one of the most complex processes that the Andalusian administration has been carrying out manually. The Digital Agency of Andalusia implemented the aid automation process, based on innovative process automation technology (Robotic Process Automation - RPA). Since then, the intelligent aid management system has processed more than 300 000 aid applications.
Powys County Council builds AI-enabled system for expedited Fuel Support Scheme reviews
The council's developers spent a year designing a platform for automated reviews of local applications to the national support program. Applicants meeting all of the scheme's criteria received automatic approvals from the system. Duplicate applications were filtered out by AI, while potentially fraudulent applications were sent for council review. Residents benefitted from an easy-to-use application for £200 payments, while the council saved money on administration costs.
AI-based tool for monitoring cultivated land in Lithuania using Copernicus Sentinel data
Lithuania uses advanced technology to monitor the EU's Common Agricultural Policy (CAP) and distribute funds more efficiently. They partnered with Geomatrix UAB to develop a system (SAGRIS and CAPCON) that analyses satellite data with machine learning to assess farm activities and land use. This allows for quicker and more accurate checks on CAP subsidy claims during the farming season. After pilot testing during 2019-2020 farming seasons, the CAPCON service was successfully integrated with the information system of the National Paying Agency of Lithuania and a service contract is now in place.
National
Lithuania
LT
Lithuanian National Paying Agency (NPA)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
80 councils in the UK use AI to identify possible frauds in welfare claims
80 councils in the UK have implemented an automated system designed to assess welfare claimants for potential fraud or errors with the help of a UK-based technology firm specializing in "risk-based verifications". This solution has come under scrutiny after revelations that its decisions have been influenced, in part, by the applicants' age, creating potential biases in the system's decision-making process.
Autonomous Inspection service - Monitoring Work Zones for Bizkaia Regional Council and Interbiak
The spanish company ASIMOB develops AI-driven solutions to increase road safety and management. Their Autonomous Road Inspector monitors road asset, transitioning from manual inspections to regular, automated checks. The inspector evaluates the status of traffic signs, road markings, and protective barriers, predicts road deterioration, supervises construction zones, and alerts to slippery conditions and other driving hazards. This pilot test was implemented with the Bizkaia Regional Council.
Regional
Spain
ES
Bizkaia Regional Council
Regional Government
Economic affairs
Transport
Pilot
2.023
2024
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-2098
x
x
x
x
x
x
Self-reporting tool
Perception
Computer vision
Machine learning
image processing
01/01/1970
Use of Public Lighting System to Deploy a Comprehensive Smart City Platform
The City of Paris aims to reduce its public lighting energy consumption by 30% by 2020. Paris has made a smart city-ready lighting grid covering the entire city. This helps minimize its lighting system’s environmental impact and improve citizens’ public safety and user experience. It can be used to easily scale its service area to connect future smart services.
Municipality of Messina pilots the Recycleye robot to select garbage and improve reciclying
Messinaservizi Bene Comune and Recycleye started a collaboration aimed at installing an artificial intelligence-managed waste sorting robot, the first of its kind in Sicily, at the Pace sorting centre. Recycleye is a robotic system equipped with artificial intelligence that will be used for the selection of specific classes of materials, capable of picking with high granularity and continuity, 24 hours a day, 7 days a week, guaranteeing cost containment and bringing added value to the treated flows.
Enhanced Care Management - Prediction model for hospitalisation/assistance
In 2015, the Estonian Health Insurance Fund started cooperating with the World Bank to develop and pilot a risk-based management model that would help increase the integration of health services. With risk-based management, GPs can identify patients with multiple chronic diseases on their list for whom additional prevention, counseling and monitoring would be most beneficial to their health and quality of life. If these patients are neglected by the GP teams, this can lead to serious problems, including unnecessary deterioration in health, which not only causes health damage but also unnecessary costs to the healthcare system (avoidable hospitalizations, duplication of examinations, etc.).The created solution finds the best algorithm for predicting which patients with selected diagnoses are likely to be hospitalized. In the solution, the EHIF database of medical bills first finds certain conditions / diagnoses to be included in the algorithm.
National
Estonia
EE
Estonian Health Insurance Fund
Central-Government
Health
Public health services.
Pilot
2.016
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-26
x
x
x
x
https://e-estonia.com/proactive-services-estonia/
Learning
Machine learning
Automated reasoning
10/06/2023
Lupine Intelligent lighting system
Introduction of central control in street lighting based on motion sensors and sensors that analyze weather conditions. Currently, each lamp is individually controlled and monitored. This allows you to achieve significant savings and set different times for switching the lighting on and off. In addition, lamps near pedestrian crossings turn on earlier and then turn off in relation to the others, which increases the lighting and thus safety at pedestrian crossings. Full preview and the ability to monitor lighting parameters also allows to reduce the response time to failures. This, in turn, ensures minimal interruptions in lighting operation. The possibility of monitoring the parameters of the luminaires also enables earlier planning of maintenance works and minimizing their costs.
Local
Poland
PL
Municipality of Lupine
Local Government
Housing and community amenities
Street lighting.
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-397
x
x
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Learning
Machine learning
Optimisation
01/01/1970
SIAP - Artificial Intelligence System for detection and warning of risks on Heritage
The Project SIAP - Artificial Intelligence System for the detection and alert of risks on Heritage aims "the use of artificial intelligence tools for data processing to increase the effectiveness of heritage supervision services and optimize intervention strategies, through sensorization and monitoring of historical structures, enabling the early detection of potential risks contributing to increased security and sign reduction costs of intervention and maintenance'.
Niris startup is working on public water depurators (implants are in Lake Garda area and in some other Trentino Valleys), they are working with data collection and data representations to enable remote management. They developed a new use case with some AI students in a previous AI challenge that is using historical data of the purifiers (about 30 years) and the weather data in Stenico (Trento, Italy). Through an ML algorithm they made a forecast of the variation of incoming water (rain forecast), with an energy saving of about 5% (depurators consume high levels of energy).
Innovative hardware and software solution for automated and continuous road condition recording, evaluation, and development. The system will be based on artificial intelligence and will support the maintenance of the municipal transport infrastructure. It aims to identify the optimal time for intervention by continuously assessing road conditions, analyzing damage spread, and considering external influences. The goal is to create a system for optimized maintenance planning.
AI-Rehabilitering (AIR) - Intelligent rehabilitation and targeted healthcare services for citizens
Not all citizens who could potentially benefit from physical exercise treatment are offered this at the optimal time. The goal of AIR is to develop a decision-support tool, that can provide case workers with an objective measurement of a citizen’s current eligibility for a certain rehabilitation course, their risk of failing during such a course and an estimate of how well the citizen is thought to do in the course. AIR is anchored in the Municipality of Aalborg and will pave the way for a solution based on models and statistics, that can support the individual professional assessment done by the case worker when it comes to choosing the right course of action of rehabilitation, including specific initiatives, improved utilization of assistive aids and fall prevention.
Local
Denmark
DK050
Municipality of Aalborg
Local Government
Health
Public health services.
Pilot
2.020
2021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-213
x
x
x
Mail to AI Watch 15-05-2021
Planning
Automated reasoning
Knowledge representation
01/01/1970
Innovative functionalities and AI for energy saving in the public sector
Terra is the patrimony and energy database, originated in the bosom of Flanders Radical Digital. The database bundles energy information and characteristics about the buildings and infrastructure of the Flemish public sector. One of the tasks of the VEB is to ensure that the data is optimally and actively used for initiating and monitoring energy saving processes and renewable energy projects. Within this PIO project, VEB, Facilities and Services and VEA work together to achieve the following objectives through smart use of this data: detect energy-saving potential in public buildings faster thanks to AI applications and smart algorithms; develop comprehensive real estate strategies with a lasting impact thanks to asset analyzes and professionally managed energy management;
initiating measures and facilitating and monitoring OEPC contracts for the public sector through measurement and verification models; increase the impact of specific functionalities thanks to synergies with other projects and initiatives. It will be examined where AI can be used to achieve these objectives and whether a Software-as-a-Service (SaaS) model can offer added value.
Regional
Belgium
BE2
Felmish Energy Company (VEB), Agency for Facility Operations (HFB) and Flemish Energy Agency (VEA)
In this project we look at patients suffering from respiratory diseases, in particular respiratory insufficiency, chronic obstructive pulmonary disease (COPD) and asthma. In particular, by applying machine learning techniques we are able to determine what we have defined UMTA or Minimum Unit Territorial Aggregation. A kind of geographical area where they are assisted aggregates characterized by homogeneous sanitary properties, still related to the tracers above cited defined by the Regional Logical Epidemic Observatory
LAIfeBlood - Artificial Intelligence for Blood Management
The Instituto Português do Sangue e da Transplantação (IPST) is a public institute of the Ministry of Health and the recognized authority for the collection and regulation of blood donation and transplantation at the national level. Operational productivity of IPST is crucial for the blood supply chain in Portugal since it monitors the quality and safety of donation, procurement, processing, storage, preservation and distribution of human blood, blood components, organs, tissues and human origin cells. The goal of LAIfeBlood project is to provide IPST with new tools to improve the efficiency of blood supply operations in Portugal. LAIfeBlood project is particularly focused on: (1) extracting temporal and geographical patterns from historical collection and transfusion data; (2) developing predictive models for the expected collections and transfusions in different temporal and geographic areas; and (3) developing software tools to optimize the planning of collections at the national level according to the availability of IPST teams and resources and collection events. LAIfeBlood project tackles an important societal challenge of maximizing blood services effectiveness while minimizing wastage of an increasingly scarce resource and optimizing the efficiency of blood supply operations. We expect our results to be used to derive implementable policies at IPST to plan collections and manage the daily inventory rebalancing problem, as well as contributing to the development in the field of optimization and dynamic supply chain management.
National
Portugal
PT
Instituto Português do Sangue e da Transplantação (IPST)
Central-Government
Health
Public health services.
Pilot
2.020
2023
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-502
x
x
x
https://www.lasige.pt/project/laifeblood
Learning
Machine learning
Optimisation
Planning and Scheduling
01/01/1970
Real time network, text, and speaker analytics for
combating organised crime - ROXANNE
The project will produce a tool for the investigation and mitigation of organised crime and illegal activities. It will allow the visualisation of generated maps of criminal relations and will allow interoperability and integration with more conventional tools already used by law enforcement.
Usage of this tool will speed up investigations, reduce the workload per investigative case, and help map relationships based on speech, language, and video analysis. ROXANNE will provide law enforcement agencies with new technical tools and a clear and efficient legal framework for tracking and uncovering organised (often cross-border) criminal networks. The system will make use of the combined strengths of available technologies. The platform is under development; implementation is expected in 2022.
Controlling and balancing public power grids with AI: TenneT usecase
TenneT will renew the (IT) systems that it uses for controlling and balancing its grids in the period 2021-2031. In connection with this renewal, TenneT expects to be needing extensive external expertise, related to existing and new technologies and ways of working, in particular related to the challenges that TenneT faces in the energy transition.The subject of this tender is a Dynamic Purchasing System (DPS) for 'EMS/SCADA expertise and tool development'. In particular, this refers to expertise (including the development of algorithms and IT Tools) related to the control and balancing of the electricity transmission grid as operated by TenneT.
Robot process automation (RPA) in Finnish judicial system
The RPA project is currently used in the area of enforcement of fines with several objectives: (1) to make enquiries via email to banks and the Finnish Population Centre; (2) to go through data and spot cases of erroneous overpayment in order
to facilitate the return of the payment to the citizen; and (3) to allocate overpayments (300-700 cases every year).
Automatic anonymisation and content description of documents containing personal data
The Anoppi project led by the Ministry of Justice will implement two language technology-based artificial intelligence tools for automatic anonymisation and content description of court decisions and other official decisions issued by authorities. With the assistance of the new applications, the electronic availability of documents can be improved, for example for the purposes of decision-making and research.
Automated routing of all incoming documents (structured and unstructured, scanned and via ELC), without manual processing of the administration staff of the courts. Applications include: (1) Analysis of input documents and extraction of metadata (2) Identification of given identifiers (files for direct allocation) (3) Recognition of the procedure type of incoming documents without file number including intelligent allocation, creation of files and assignment (4) Categorization of scanned documents and (5 preparation of a proposal for document descriptions and names.
National
Austria
AT
Federal Ministry of Justice
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
For consistent file management, incoming unstructured documents should be processed uniformly and metadata should be adopted automatically. The intelligent digitization of existing paper files should also be supported. Areas of application include: (1) Detection of “first pages” of single documents after bulk scanning and separation of entries with supplements (2) Determination of description and classification as well as adoption and harmonization of document titles (3) Intelligent creation of the digital file structure (for scanned files) including table of contents and (4) Creation of object-orientied-views (f.e. documents of first party).
National
Austria
AT
Federal Ministry of Justice
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI for anonymisation of court decisions in Croatia
This project for anonymisation is in the proof of concept phase, and currently negotiations are ongoing with a vendor.The tool would be used for the anonymisation of court documents before their publication.
This project also enables the anonymisation of a large range of decisions by public courts before their publication. The aim is to automate the manual anonymisation of court decisions before publication in view of making them compliant with personal data protection laws. In terms of technology, the solution is based on Expert systems and rule-based systems and Natural Language Processing.
This project pseudonymises Danish courts' judgments in order to be able to publish them in a move to ensure the transparency of court judgments. In terms of technology, the solution is based on machine learning. Each judgment is pseudonymised and controlled by two human participants. Beforehand, the dataset is pre-screened by the software to identify names, pronouns, phrases and connotations that are problematic in a privacy context.
Land register analysis component in the project Development of a federal database land register
This project aims to automate the analysis of existing PDF files with land register information. Afterwards the tool will fragment the file and assign the values to a database field in order to be able to store the contents in a structured manner in a database. In terms of technology, the solution is based on Expert systems and rule-based systems.
National
Germany
DE
Commission for information technology in the judiciary
The project explores the use of a speech
recognition and transcription software in
courts in order to facilitate and expedite
the drafting of court decisions and
minutes. It would result in reducing
manual effort.
The Water Development Department in Cyprus is using AI algorithms for the analysis of water monitoring data (such as hydraulics and water quality).
National
Cyprus
CY
The Water Development Department, The Water Development Department, Cyprus
Central-Government
Housing and community amenities
Water supply.
Pilot
2.018
2020
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2G
PSTW-18
x
x
x
Mail to AI Watch (25-5-2020), Updated with mail to AI Watch 3-2-2021
Learning
Machine learning
Optimisation
10/06/2023
Trombia Free experiment in Helsinki
The results of the Trombia Free autonomous street sweeper pilots showed that autonomous technology operates efficiently in semi-closed areas such as parking lots where both narrow indoor spaces and busy outdoor areas need continuous maintenance. Trombia Free handled all the cleaning tasks much more efficiently than standard suction sweeping technology. Our patented air knife technology made it possible to clean even the dustiest corners without throwing water on the surface. That is a key to continuous year-round maintenance when temperatures go below zero celsius. The cleaning vehicle is able at this stage to cover between 5000 and 15 000 m² of roads per hour.
Automated benefit processes at the Social Insurance Institution of Finland
Kela utilizes automation for routine tasks that don't require individual consideration. Automated decisions are made without human involvement but only in cases where the issues are indisputable and can be resolved by applying relevant legislation and known facts. Machine learning or statistical modeling is not used for automated decision-making. Automation improves customer service delivery by speeding up processes, allowing Kela to allocate freed-up resources for customer advice and support. Automated decisions clearly indicate their automatic nature, provide information sources, and include instructions for appeals. Kela makes automated decisions in various contexts, such as benefit rate adjustments, student financial aid awards, cancellations, and reviews based on updated information. They also automate decisions related to government guarantees for student loans and certain benefit cancellations for non-compliance or lack of response. Proposed decisions on student financial aid benefits may also be automated, becoming final if not reviewed by the recipient.
The aim is to create modern court rooms
which allow videotaping and speech-totext recognition. All participants will
receive a transcription and the audio file
embedded. 3D-projection of crime scenes
is under consideration.
The project will result in reducing time and
effort and will achieve overall
modernisation of court rooms.
Regional
Germany
DE
Central Cybercrime of the Department of North-Rhine-Westphalia
Acquedotto 4.0, Hera (City of Rome) invests in artificial intelligence
One exception is a project in Rome that combines low-cost sensors with machine learning to monitor the city’s water infrastructure for leaks. It turns out that the flow of water has a particular sound, and these sensors can be trained to detect when and where a pipe is leaking. This spares the municipal government from having to tear up the streets and disrupt traffic every time there’s a problem
Estonia’s Unemployment Insurance Fund (EUIF) uses ADM to decide what a person is entitled to, including what amount of unemployment aid or unemployment insurance aid, and for how long. 50% of those decisions are made entirely through AI
AI in e-Sociala program - Optimization of the social benefits tranfers
In 2010, the Slovenian government introduced the e-Sociala (e-social services) program to optimize social transfers, such as social and unemployment benefits, child benefits, subsidies, etc. that make up the welfare system. The system consists of many connected databases (Ministry of Public Administration, 2009) and was designed to optimize the work process for social workers, evaluate their work, and prevent errors when processing applications for social welfare. The system has been upgraded since its introduction and that it now includes AI, ADM, and machine learning capabilities. For example, citizens can use ADM to learn their social rights and see a prediction of benefit payments so that they can make an informed evaluation and calculation before applying for social benefits. Furthermore, the application processes for several social rights/benefits is fully automated, e.g., to research previous decisions related to social benefits and to see new (informative) ones for particular applicants. E-sociala can also detect people from the same family and access their financial information, thereby simplifying the process for social workers. The goal is to further automate the process so that the system can create a full “social rights profile” for every applicant. The system will then be able to see what benefits a particular citizen is eligible for, for how long, and for what amount of money. For legal reasons, social workers still need to personally evaluate, print, sign and send every application. At the moment, the process still requires some manual (human) intervention which is recorded and analyzed in order to improve the system and prevent errors.
The City of Amsterdam launched the “Amsterdam for All” project with the goal of making the city accessible for all. To do so, the project uses AI to measure the accessibility of the city in a series of experiments. On one hand, AI is being used to improve pedestrian mobility, for example by predicting which sidewalks have obstacles or where pathways, curb ramps or crosswalks are located. The aim is to offer the appropriate data and analytics to city officials so they can base their decisions on tangible evidence and find out which problems need to be tackled.
Local
Netherlands
NL32
City of Amsterdam
Local Government
Social protection
Sickness and disability.
Pilot
2.022
Analysis, monitoring and regulatory research
Innovating Public Policy
No
No
Artificial Intelligence
G2G
PSTW-1301
x
x
x
x
x
https://gouai.cidob.org/atlas/
Perception
Computer vision
01/01/1970
Intelligent sorting and filing of mail to provide citizens with faster case processing
Every day, Norddjurs Municipality receives large amounts of digital mail and emails into a main inbox. The mail must be sorted and sent out to relevant case-workers and filed. These are resource-intensive and routine tasks. By automating these tasks, the municipality can free up resources and shorten the case-processing time for citizens. The algorithm sorts incoming mail - both emails and digital mail. The algorithm then automatically distributes the mail to the right recipients. The algorithm will also be able to automatically file incoming mail.
Local
Denmark
DK042
Norddjurs Municipality
Local Government
General public services
General services.
Pilot
2.020
2021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-215
x
x
x
x
Mail to AI Watch 15-05-2021
Perception
Automated reasoning
Robotics and Automation
automatic classification
01/01/1970
STIR - System Teleinformatyczny Izby Rozliczeniowej (Clearance Chamber ICT System)
This AI compiles a risk indicator based on collected financial data from financial institutions to determine whether account holders are likely to conduct illegal activities. If the suspicious activity is detected, at the request of the tax authorities the bank will be able to freeze suspicious accounts. The system is run by the State Clearance Chamber, a key entity of the Polish payment system infrastructure, that renders complex clearing services and other bank services.
National
Poland
PL
Krajowa Izba Rozliczeniowa S.A (State Clearance Chamber), Krajowa Izba Rozliczeniowa S.A (State Clearance Chamber)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In development
2.017
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-93
x
x
x
x
https://crta.rs/en/algovrithms-state-of-play/
Reasoning
Automated reasoning
Knowledge representation
data risk indicator
11/02/2023
Use of IoT technologies to gather data from the City of Ferrara
City of Ravenna started multiple projects on the use of IoT technologies to monitor and gather sensitive data from the city to monitor air quality, to analyse tourists flow, to monitor mobility sharing.
TALIA SF - Extract and organize knowledge coming from the analysis of textual documents
The TALIA SF is able to extract and organize knowledge coming from the analysis of a huge quantity of textual documents produced by the projects funded by the Interreg MED Programme. This knowledge proves to be invaluable to the management of innovation policies and for the capitalization of the most successful projects results. TALIA semantic framework is handled by Innovapuglia the in-house company of the Regional Government of Apulia.
Process Mining pilot for the support service and case management of the Diputació de Girona
The AOC is piloting process mining at the support and records management service of the Diputació de Girona (Girona Provincial Council). In recent months the AOC has carried out a process mining pilot at the user support service. Process mining is a discipline that aims to discover, monitor and improve processes through the extraction of knowledge from the registry of information systems. In the case of the AOC, it was discovered that its support process, which were apparently linear and simple, had more than 3,400 variants. It is also an open door to simulations with the question "What would happen if...?". For example, "What would happen if the second level of support responded directly to the user instead of passing the response to the first level?", with the answer being up to 16,000 hours of annual processing saved.
Semantic analyser - Document analyser for the public administration
In cooperation with the Faculty of Computer Science and Informatics of the University of Ljubljana, a set of tools for comparing unstructured texts according to the meaning and content of the texts (semantic comparison) was developed. The goal and idea of the project was to enable the search for similarities between texts beyond the mere statistical analysis of texts, i.e. texts that contain words in the same context with the same or similar meaning.
National
Slovenia
SI
Ministry of Public Administration
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The Norwegian national library's solution based on commercially available AI to provide better access and deeper insight into their extensive collection of text, images and video. Production of new catalogue data. Metadata production based on Machine Learning.
National
Norway
NO
National Library of Norway
Central-Government
Education
Education n.e.c.
Implemented
2.019
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2G
PSTW-85
x
x
x
x
https://www.youtube.com/watch?v=o_6M_ZL7AuU
Learning
Machine learning
Searching
11/02/2023
Statnett - Forecast service for weather
Forecast service for weather dependent failures on power lines. Combining Tableau, Python, Splunk and open data from met.no to deliver a realtime forecast of the probability of failure due to wind and lightning on overhead lines.
National
Norway
NO
Statnett, the Norwegian electricity transmission system operator
The goals of the ModEst (Student flow modeling in the Portuguese educational system) project are to produce reliable estimates of the relevant variables describing the student movements on the Portuguese educational system, at the NUTS 3 granularity level. The prediction models will be decomposed into several segments corresponding to the 6 stages of education available for the students. Some common estimates in all the segments will be admissions, progressions, dropouts, all on a yearly basis. Data is isolated and augmented with contextual variables of socio-economic data, available at the National Institute of Statistics (INE) and at Pordata, that can be useful for defining policies as well as to take specific corrective measures.
National
Portugal
PT
Directorate-General for Education and Science Statistics
Central-Government
Education
Education n.e.c.
Pilot
2.019
2022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-101
x
x
x
x
https://www.lasige.pt/project/modest/
Reasoning
Automated reasoning
Planning and Scheduling
11/02/2023
PCA - AI algorithms in audit methodology detecting potential fraud when prescribing medicines
AI algorithms in audit methodology detecting potential fraud when prescribing medicines.
The project, called Skosa, builds a general platform with a digital knowledge base with the help of various business experts such as doctors and other experts. It can then help administrators to analyze, structure and interpret medical information and use it in needs assessments.
Plausibility check on quality and reliability of administrative data
Statistical offices carry out data validation to check the quality and reliability of administrative data and survey data. Data that are either clearly incorrect or seem at least questionable are sent back to data suppliers with a correction request or comment. Until now, such data validation have mainly been carried out at two different levels: either through manual checks or automated processes using threshold values and logical tests. This process of two-way plausibility checks involves a great deal of work. In some cases, staff are required to manually check the data again, in other cases rules are applied that often require additional checks. This rule-based approach has developed from previous experience but is not necessarily exhaustive and always precise. Machine learning could help to ensure faster and more accurate checks. This approach would rely on an algorithm using historical data at first. Based on a previous data analysis, a target variable can be defined that should be able to be predicted by the algorithm. Only then can the algorithm be used for the prediction. As the final stage, the predicted and actual values of the target variables are compared and the predictive accuracy can be evaluated. Finally, a feedback mechanism is also used to send an automatic explanation to data suppliers.
National
Switzerland
CH
Federal Office for Statistics
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Forecasting models Road Administration (Roads conditions and return of investments)
The Estonian Road Administration is developing forecasting models to determine the condition of roads and the return on investment. This allows you to predict where investments should be directed to get the most out of your projects.
National
Estonia
EE
Estonian Road Administration
Central-Government
Economic affairs
Transport
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-238
x
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Planning
Planning and Scheduling
Machine learning
01/01/1970
Smart sensor waste containers
Sensors are installed in waste containers to measure how full the bins are. The 'filling degree meter' transmits the position every hour. This information is used to look at when the container can best be emptied. Drivers can see on a tablet which route to take next. The system prevents waste from accumulating next to an overcrowded container, while at the same time saving the garbage men from rides to empty bins.
Local
Netherlands
NL
Municipality of Rotterdam
Local Government
Economic affairs
Transport
Pilot
2.021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-372
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Planning and Scheduling
01/01/1970
Finding the ‘next-best-clinical-action"
Use of data & process mining techniques, of the characteristics of a specific pathology: cognitive dementia. The project aims to identify the so-called 'next-best-clinical-action', that is to analyze and predict, according to consumption and health events of the chronic population affected by this pathology, what the medical pathway may be, the 'patient journey ', carried out by a chronic patient, year by year, in the five years following the onset of the disease.
Staffordshire County Council implemented AI technology for road assessments
The county's highways team previously used manual inspections and ReportIt submissions for assessments. Highway inspectors now use the Vaisala RoadAI tool on their mobile devices for ongoing evaluations of road conditions. Vaisala RoadAI turns video footage into maps of local roads highlighting defects ranging from potholes to pavement settling. Consistent data on road conditions can be used for faster road repairs and more accurate planning for future projects.
An effective and holistic employment effort through the artificial intelligence technology Process Mining
The purpose of the project was to create the basis for a more efficient, flexible and holistic effort in the area of employment for the benefit of the citizen by using the technologies Process Mining and Predictive Monitoring. In the project, Process Mining and Predictive Monitoring used existing log files from case-bearing systems, financial systems, etc. to map the citizen's journey through the system from start to finish. It included a mapping of the workflows that make up an employment pathway for insured unemployed and citizens in resource pathways. Including IT systems, departments, teams, employees and relevant efforts. Process Mining was used to create a database-based and comprehensive understanding of which internal and external efforts in the field of employment are actually used and how effective the efforts are towards different citizen groups and the work with the holistic effort. Predictive Monitoring used historical data and Machine Learning to predict which activities and processes should be initiated in order to most effectively get the citizen into employment.
To ensure efficient evaluations of applications, NAV will use automated processing for some benefit applications. This means that a decision of whether to grant the application, and if so, to what extent, will be made without a person having been involved. The applications that will be automated concerns the following areas: child benefit, child maintenance, unemployment benefit, retirement pension, parental benefit and lump-sum grants and care benefits. The system checks to see whether applicants meet the criteria for the application, as defined by relevant laws and regulations. The system then determines whether applicants qualify for the benefit, and if so, the time period they qualify for the benefit, and create a notice of decision.
National
Norway
NO
NAV
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.024
Adjudication
Taking decisions on benefits
No
No
Artificial Intelligence
G2G
PSTW-1988
x
x
x
x
https://www.nav.no/automatisk-behandling/en
Reasoning
Automated reasoning
05/06/2024
Digital assistant for answering Parliamentary questions
The digital assistant supports policy staff in answering parliamentary questions by searching public sources
National
Netherlands
NL
Ministry of Social Affairs and Employment
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-327
x
x
x
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Communication
Natural language processing
Searching
Q&A
01/01/1970
WIL Leak Current - Discover abuse and improper use of benefits
WIL Lekstroom is a collaboration between the municipality of Houten, Ijsselstein, Lopik, Nieuwegein and Vijfheerenland and uses algorithms to discover abuse and improper use of benefits.
Local
Netherlands
NL
Municipality of Houten, Ijsselstein, Lopik, Nieuwegein and Vijfheerenland
Local Government
Social protection
Social protection n.e.c.
In development
2.019
Adjudication
Taking decisions on benefits
No
No
Artificial Intelligence
G2G
PSTW-387
x
x
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
ALLEGRO - administer unemployment benefit
The Bundesagentur für Arbeit (Federal Labor Agency) uses an IT-system called ALLEGRO to administer unemployment benefit. The agency workers input an applicants’ data and the system calculates the corresponding benefit levels. The system can connect to health insurance and pension funds and cooperate with customs and the Central Register of Foreign Nationals (Ausländerzentralregister) (Deutscher Bundestag, 2018). In 2012, ALLEGRO replaced the administration’s previous software, called A2LL, which was an error prone system developed by T-Systems. The new software was developed in-house at the Federal Labor Agency (Borchers, 2008).
Hansken - Recognizing images of narcotics in digital seizure
The NFI has a project under way using AI to recognise narcotics seized from images.
National
Netherlands
NL
Netherlands Forensic Institute
Central-Government
Health
Health n.e.c.
Implemented
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-337
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
image processing
01/01/1970
Automating coastline correction work - Improve coastal mapping
Based on laser remote sensing (lidar) measurements taken on the coastline, AI will make it possible to improve the production of the coastline repository by automating the agents' correction work.
National
France
FR
Hydrographic and Oceanographic Service of the Navy
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Prediction of heart failure from exacerbations in chronic obstructive pulmonary disease (COPD) patients
The aim of this project is to prevent exacerbation in chronic obstructive pulmonary disease (COPD) patients as well as patients with heart failure by detecting at-risk patients and initiating early, preventive treatment. By intervening before exacerbation occurs, it is possible to reduce the number of admissions and prevent deterioration. Based on patient reported measurements of blood pressure, oxygen saturation, and heart rate, the algorithm identifies whether there is a risk of exacerbation or heart failure, even before the event occurs. A deterioration in the patient’s condition warns the healthcare professionals and early preventive treatment can be initiated.
Local
Denmark
DK
TeleCare Nord
Local Government
Health
R&D health.
Pilot
2.020
2023
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-205
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
AI for detecting Asian Hornbill
The NVWA has a pilot running that uses AI to detect the Asian Hornbill. If the NVWA receives a notification about a possible nest in a certain area. The NVWA will then fly a drone with thermal imaging camera over that area. The NVWA is also developing an image recognition app for the Asian horn. The app determines whether it is a European or Asian horn.
National
Netherlands
NL
NVWA
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Pilot
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-306
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Planning and Scheduling
01/01/1970
Passer-by count
The municipality of Nijmegen uses sensors to visual monitor the hustle and bustle of the city and the economic development of the centre.
Local
Netherlands
NL
Intemo, Municipality of Nijmegen
Local Government
Economic affairs
Economic affairs n.e.c
In development
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-357
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Smart lampposts for combating burglaries - Detection of suspicious movements and audio
The Municipality of Rotterdam has installed smart lampposts in the Lombardijen district to combat burglaries. Sensors record suspicious movements and microphones hear if a window is being tapped.
Local
Netherlands
NL
Municipality of Rotterdam
Local Government
Public order and safety
Police Services
Pilot
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-371
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Audio processing
Machine learning
01/01/1970
Road safety model The Hague - Providing a risk score for all road sections and intersections
The model determines a risk score for all road sections and intersections in The Hague by means of machine learning and historical accidents. Recorded accidents are compared to a large dataset that describes the traffic situation at each intersection and road section by means of 250 characteristics. The model helps traffic experts identify unsafe traffic situations.
Local
Netherlands
NL
Municipality of The Hague
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-377
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Road safety model Rotterdam - Predictive model for road accidents
In the Road Safety Model, data on historical accidents is linked to data about the road, traffic and the environment within the sphere of influence of the (accident) location. By using machine learning, a model with a predictive character is created.
Local
Netherlands
NL
Municipality of Rotterdam, Welance.io,
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-378
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Water fields - purification system for rainwater
The water fields are a purification system for rainwater. Rainwater from the district is collected, buffered and purified by a number of natural filters. Data on the operation of the system and on the amount of rainwater are used to optimize the operation and predict the supply of rainwater.
Local
Netherlands
NL
Municipality of Breda and I-SAGO
Local Government
Environmental protection
Waste water management.
In development
2.015
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2G
PSTW-385
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Computer Vision for monitoring the condition of streets and the city environment
To sort waste, your place for sorting is outside your household. You need an overview of the sorting place, which could be overfilled. So when you take your paper, plastic bottles or glasses and the containers are full, you must take them back or lay them near them, which looks messy and demotivates you from sorting waste. Computer vision model for detecting overflowing containers These detections could be used as information for the people which place for waste separation they can use(is not overflowing). And also for City Service to manage sooner sorted waste disposal.
It is using ResNet-32 and Finetune learning. The solution could be extended to other use cases, such as monitoring potholes, broken signs or other street anomalies. Since we didn't have access to the videos from cars, we made Acc 200 images of containers with phones in the streets, and another 100 hundred was obtained from the internet. We prepared a simple frontend application in React using a leaflet framework for monitoring results on the map of the City.
Ion is a robot that was developed by Romanian researchers that will use artificial intelligence to "quickly and automatically capture the opinions and desires" submitted by Romanian citizens and express them to government functionaries.
Amberscript - Automated speech translation for public organisations
Many Dutch municipalities, like the municipality of Staphorst, have implemented speech recognition model through a company product, AmberScript specialized in speech recognition, for providing automated speech translation coming from municipality council and bringing transparency on how decisions are made for the citizens. The product has been specifically trained on data from the public sector meetings. A dataset of more than 1.000 hours of audio with transcriptions was compiled, cleaned and processed into the AI Model. Now the product is capable of transcribing many of the discussions held in the municipal meetings, allowing citizens with hearing imparities to follow political debates online.
National
Netherlands
NL
About 120 different municipalities in the Netherlands
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI-powered “Gestore Emendamenti” (GEM) at the Italian Senate
The Italian Senate utilizes an AI system, “Gestore Emendamenti” (GEM), to manage amendments. The system employs text clustering algorithms to quickly identify groups of similarly worded amendments in order to schedule their simultaneous voting. While the system produces near-instant results, staff members review, approve, modify, and integrate the machine-generated analysis to ensure that no decisions are made without human oversight.
National
Italy
IT
Italian Senate
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Object Detection Kit Amsterdam - Automatic detection of garbage
Object Detection Kit (ODK) is an open source platform for municipalities, initiated by Amsterdam. Garbage in public spaces is automatically detected. This information is then transmitted to the service responsible for the removal of that kind of garbage. There is a lot of garbage in certain locations in Amsterdam, especially near underground containers. The Amsterdam municipality aims to keep its streets as clean as possible, while employing its garbage removal services as efficiently as possible. ODK detects garbage in public spaces and enables more effective interventions to make sure streets are clean. ODK reduces the impact of garbage on public spaces. Thanks to automatic scanning and reporting, locals don’t need to report as much wrongly placed garbage.
Local
Netherlands
NL32
City of Amsterdam
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-181
x
x
x
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Perception
Computer vision
Machine learning
11/10/2023
Wien's digital building permit system
BRISE (Building Regulations Information for Submission Envolvement) generally stands for smart, efficient public administration. Based on administrative procedures in building and construction as an example for smart digital administration, the City of Vienna has taken on a pioneering role in Europe. Innovative technologies help digitise building permit applications and procedures, making the entire process faster, more efficient, more transparent and less costly. The digital processes developed for BRISE can be transferred directly to other fields of public administration. The BRISE project combines the high-tech methods of Building Information Modeling (BIM), Artificial Intelligence (AI) and Augmented Reality (AR) into a comprehensive, consistently digital and automated approval process. Instead of 2D paper plans, completely digital 3D building models are used. The BRISE solution is therefore an innovative basis for managing the entire construction project - from planning and submission to on-site construction site inspection and acceptance of the finished structure.
Local
Austria
AT
City of Wien - Municipal Directorate of Strategic ICT
Calendaring medical examination management, communication and medical examination
The aim is the creation of an automated and standardized calendar through the use of artificial intelligence and machine learning algorithms that implement resource management (medical staff, facilities, stocks) and PPC (planning and control) guidelines in order to introduce a new prioritization logic for medical visits and streamline the process. In addition, a procedure for notifying citizens of appointment scheduling and proposing a new calendar through the Institute's various channels is planned.
National
Italy
IT
INPS
Central-Government
Social protection
Sickness and disability.
Planned
2.024
Internal management
Internal management processes
No
No
Artificial Intelligence
G2G
PSTW-2086
x
x
x
x
DIRETTIVA DEL DIRETTORE GENERALE N. 8 DEL 8 aprile 2024
Learning
Machine learning
Planning and Scheduling
Optimisation
05/08/2024
Quickscan Organisaties
The Department of Culture, Youth and Media wants to use the project "innovative government procurement ", a tool" Quickscan Organizations "and associated develop underlying algorithm that makes it possible for the business automate the assessment and admissibility of grant applications, and the reduce time investment for the applicant and assessors
Regional
Belgium
BE
Departement Cultuur, Jeugd en Media (CJM)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
I-CAN Police Crime Predictive System against Ndrangheta Network Crime
The Project is doing research, develop and publish the Toolkit for Responsible AI Innovation in Law Enforcement. The Toolkit will contain, amongst others, the following resources:
1) Guidance documents:
Introductory Guide to AI for Law Enforcement
Principles for Responsible Use of AI in Law Enforcement
Organizational Roadmap for Implementing Responsible AI
2) Interactive tools:
Organizational Readiness Assessment for Responsible AI
Responsible AI in Action Tool
AI Risk Assessment Tool
3) Target audience-specific briefs
Faster case processing when granting cleaning services using new technology
When deciding whether to provide cleaning assistance for citizens, the caseworker must assess the individual citizen's needs. However, there is great variation in how demanding each case is to process. The purpose of the project is to increase the quality of the process for the citizen and to free up resources for complicated cases that require more attention. The algorithm will serve as a decision support tool for the caseworker in questions of whether a citizen should be granted cleaning services. The algorithm will base this on structured data regarding e.g. the citizen's condition, housing situation, and potential cohabitants.
Local
Denmark
DK032
Esbjerg Kommune
Local Government
General public services
General public services n.e.c.
Pilot
2.020
2021
Adjudication
Taking decisions on benefits
No
No
Artificial Intelligence
G2G
PSTW-214
x
x
x
x
x
x
Mail to AI Watch 15-05-2021
Reasoning
Automated reasoning
Knowledge representation
decision support
01/01/1970
Study certificates - Automatic recognition for applying for child benefit
To apply for child benefit, the current certificate of study of the child in question must be submitted twice a year. This results in a high volume of documents to be checked by hand, especially since the German universities could not agree on a uniform form. The client uploads the certificate of study to an appropriate website. The text of the certificate of study is extracted with OCR (Optical Character Recognition) and transferred to the system for classification. Four issues are checked: Is it a certificate of study (yes/no) and with what probability (score)? Is it the right child? Is it the correct validity period/semester? Is it a known German university? The result of the classification is displayed to the employees in the specialist procedure of the family benefits office. At the same time, the result of the check procedure "Studienbescheinigung ja /nein" (certificate of study yes /no) is indicated. This must then be actively accepted by the employee. The training data currently consists of 60,000 study certificates that are semi-automatically annotated and then used for training. Using a specially developed algorithm, the personal data is anonymised before classification and can therefore also be used as training data. The classification of the study certificate is carried out by: Naive Base/Support Vector Machine / Logistic Regression, NLP (Natural Language Processing), and Named Entity Recognition is used for data extraction.
National
Germany
DE
Federal Employment Agency
Central-Government
Social protection
Family and children.
Implemented
2.019
Adjudication
Taking decisions on benefits
No
No
Artificial Intelligence
G2G
PSTW-151
x
x
x
x
x
x
KI im Behördeneinsatz: Erfahrungen und Empfehlungen https://www.oeffentliche-it.de/documents/10181/14412/KI+im+Beh%C3%B6rdeneinsatz+-+Erfahrungen+und+Empfehlungen
Communication
Natural language processing
Knowledge representation
text analysis
11/09/2023
BOSCO - Distribution of financial aid
In November 2017, the office of the Secretary of State for Energy released some software, known as BOSCO, to companies providing electricity. The aim of BOSCO was to determine whether people were entitled to financial aid to help; them with their electricity bills. The reasoning behind the ADM was twofold. Firstly, that it would make the process much easier for aid applicants (although, this didn’t seem to be the case judging by the large number of complaints the system received) and secondly, that it would also make the process easier and more efficient for the public utility companies. After receiving many reports that the software was not functioning properly, Civio, a Madrid-based non-profit investigative newsroom and citizen lobby, discovered that BOSCO was systematically denying aid to eligible applicants. Civio asked the government for the BOSCO source code to identify why those errors were happening.
Hertfordshire County Council implemented a AI-powered traffic monitoring platform
County officials wanted a monitoring solution for automated and standardized data collection. Videos from local traffic cameras are sent through an app built on AWS Amplify to the AWS Rekognition tool for analysis. Traffic types, directions, and speeds are documented before image deletion. Twelve-hour sections of video can be correctly categorized in as little as two hours. The platform is easy to access without training and reduces personnel time spent on traffic counts
New AI-Powered Cameras Spot Distracted Drivers in the UK
The new type of technology captures footage of passing motorists. The images are processed using artificial intelligence (AI) to analyse whether the motorists could be using a handheld mobile phone or drivers may be without a seat belt. The images are then passed to police for consideration on any action to be taken. Drivers can be fined up to £500 for not wearing a seatbelt in addition to penalty points. While using a mobile phone while driving can result in a fine of up to £1,000 and six penalty points.
Tracing potential victims of human trafficking and labour exploitation with AI
Inspectorate SZW works together with ABN-Amro and the University of Amsterdam to trace labor exploitation (human trafficking) by applying pattern recognition to baking information. SZW has supplied various risk patterns, which are traced in banking data with scripts. These connections are then checked by persons. If approved, this can be a motive for a further investigation by the Financial Intelligence Unit into suspicious transactions. Based on that investigation, the public prosecutor can decide to write a warrant, which the judge can use as cause for a further investigation. If so, address and transaction details will be supplied by the bank. These are used to trace potential victims – not perpetrators – of human trafficking. This pilot uses linear scripts which are then vetted for false positives by a human controller. The possibility of using machine learning to hone this process with machine learning in the future is under investigation, as well as possible expansion to 4 other large banks.
National
Netherlands
NL
Social Affairs and Employment Inspectorate (SZW)
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.019
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-174
x
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Reasoning
Automated reasoning
Machine learning
pattern recognition
11/10/2023
Application of AI for early recognition of criminal offences that relate to hate crime
In this research project, the use of AI to detect, prevent and prosecute hate crime in police organisations is being investigated within a holistic framework. Analysis of the organisational, ethical and legal framework necessary for the adoption of AI by the police to effectively prevent and prosecute hate crime is being undertaken. This framework, combined with the analysis of the effects of online hate crime on society, is used to define the technical conditions that are necessary for employing AI to classify hate speech according to:
the criminal code
the phenomena of hate speech
the topics of hate speech.
The aim of the project is to produce a number of reports that outline the necessary conditions to enable the police to adopt AI to counter hate crime, and investigate the necessary technical approach and potential solutions. The technical results will be demonstrated in a prototype that the police will evaluate. Together, these analyses can be used to implement AI as a supporting tool for the police to prevent, reduce and prosecute hate crime carried out on the internet.
A supervised deep mining algorithm is used by French customs in order to detect fraud with value declarations and to analyze cases of identiy fraud or import trafficiking.
National
France
FR
French Customs
Central-Government
Public order and safety
Police Services
Implemented
2.018
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-41
x
x
x
x
French AI Strategy - https://www.aiforhumanity.fr/pdfs/MissionVillani_Report_ENG-VF.pdf
Learning
Machine learning
Automated reasoning
Knowledge representation
01/01/1970
LaBonneBoîte - Identification of companies with a high probability of hiring
La Bonne Boite is an online tool that identifies companies with a high probability of hiring within the next six months in the sector and area selected by the seeker. The objective of La Bonne Boite is to help jobseekers find job opportunities that are not published by employers (i.e. "hidden vacancies") and to predict which companies are most likely to hire in the near future. La Bonne Boite is one of the most used job searching services in France and it is about to be further developed in order to target more specific types of jobseekers, like students, that are looking for part-time jobs. This search engine improves a jobseeker's chance of securing a job interview on the basis of spontaneous job applications. La Bonne Boite's computer code can be copied and used by others. There is also an Application Programming Interface (API) which enables the duplication of La Bonne Boite on other websites.
Assessment of money laundering activities through AI
The Financial Intelligence Unit (FIU) evaluates information to carry out suspicious activity reports for risk analysis. This process is automated through the use of AI, so that new information can be added in the pool and repeated evaluations can be made in a more time-efficient way.
National
Germany
DE
GZD/ Financial Intelligence Unit (FIU)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-925
x
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
08/07/2023
STIR - an algorithm to fight VAT fraud in Poland
The STIR system in Poland aims to automatically identify and label suspicious transactions and fraudulent entrepreneurs to predict VAT fraud. It gathers financial information from banks and operates under the State Clearance Chamber. The system uses automated decision-making tools to provide risk indicators to tax authorities, allowing them to block suspicious accounts without informing the bank or account owner. The freezing of an account can last up to 72 hours initially, with the possibility of extension up to three months. The algorithm used by STIR remains undisclosed, but criteria such as unusual bank account activity and transfers to high-risk fraud countries are considered. The law prohibits the disclosure or unauthorized use of algorithms or risk indicators, with potential imprisonment of up to five years for those who violate this provision.
National
Poland
PL
National Revenue Administration
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Me@Gis - AI-powered webcams in the Municipality of Messina to enhahnce public security
The implementation of surveillance and data/video stream reading systems is planned, with the aim of monitoring and mitigating criminal phenomena that stain the territory and at the same time strengthening the investigative capacity of the police forces.
Since December 2017, the province of Gelderland has an additional tool for detecting illegal logging: the tree monitor. Satellite images from different years are compared with each other, if trees have disappeared somewhere, the map indicates this.
Regional
Netherlands
NL
Province of Gelderland, NEO, Wageningen Environmental Research
Regional Government
Environmental protection
Environmental protection n.e.c.
Implemented
2.017
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-315
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
anomaly detection
01/01/1970
X-PIDER - an electonic investigative tool in the field of e-commerce used by the German tax authorities
X-PIDER is a German web crawler that has been used by the German tax authorities since 2003 as an electronic investigative tool in the field of e-commerce. X-PIDER is used to automatically collect information on the Internet (e.g. VAT ID information from dealers on Internet platforms such as eBay, AutoScout24), which can be used to identify taxable issues (e.g. determination of VAT entrepreneur status). Precise information about the functioning and effectiveness of X-PIDER is largely withheld by the tax authorities. However, it can be assumed that this special web crawler works in a similar way to "commercially available" web crawlers that search through automated websites, save and index web content and "track" further links. In the field of VAT fraud prevention, it is known that X-PIDER analyzes documents found to determine the extent to which they can be assigned to a business activity in terms of VAT ID.
National
Germany
DE
Federal Central Tax Office (BZSt)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.003
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-930
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Searching
Machine learning
Natural language processing
anomaly detection
08/07/2023
Smartmail - intelligent handling of mails
The project in Norddjurs Municipality aimed to spread a solution that can contribute to reducing case processing times for citizens while simultaneously ensuring transparency in case processing within municipalities by optimizing postal and journaling processes. The project scaled the Smartmail solution to 10 municipalities. Utilizing artificial intelligence, it can deliver mail and emails to the correct recipient within the municipality and journalize these immediately.
System provides insight into the assets of individuals and companies based on risk factors. An example is analyzing suspicious transactions in Rotterdam-Zuid.
National
Netherlands
NL
Public Prosecutor's Office, the National Police, the Tax Authorities, Customs, the FIOD and the Financial Intelligence Unit, the Social Affairs and Employment Inspectorate (Investigation Directorate), the Intelligence and Investigation Service of the Environment and Transport Inspectorate (ILT-IOD), the Intelligence and Investigation Service of the Dutch Food and Consumer Product Safety Authority (NVWA-IOD), the Media Commissioner
Central-Government
Public order and safety
Police Services
In development
2.014
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-340
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
data analytics
01/01/1970
Syddjurs, DK and neighboring cities map employment service processes with AI-powered platform
Syddjurs and four partner cities used artificial intelligence for a process mining initiative. Municipal data on unemployment benefits, city services, and department contacts resulted in maps of user experiences. The resulting platform recommends the optimal path for each resident's employment search based on predictive analytics. Participating municipalities received 4.1 million kroner from a national innovation fund for the project.
Automatic border control - Facial Recognition at border controls
At the beginning of 2021, the first automated border control or ABC gates started working at Tallinn Airport and at the Narva road border crossing. Automated border control gates based on biometrics speed up border crossing and provide the border guard with an additional tool to identify a person and verify the right to enter the country. Identification algorithms at ABC gates reduce the chance of someone crossing the border with the wrong document. In addition, initial testing has shown that through the ABC gates, a person can cross the border in an average of 15 seconds.
National
Estonia
EE
Police and Border Guard Board
Central-Government
Public order and safety
Police Services
Implemented
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-257
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Computer vision
Machine learning
face recognition
01/01/1970
Catch facial recognition software
Dutch police’s Catch face recognition system is of particular importance. An investigation published by VICE in July 2019 uncovered the existence of over 2.2 million images in the Catch system of a total of 1.3 million individuals who may be suspected of committing a serious criminal offense. In November 2019, the police confirmed that its face recognition system now has access to a complete database of people suspected of serious crimes. Current figures are unknown, but in 2017, 93 suspects were identified using the system. Furthermore, the national police introduced a smartphone app that allows police officers to send images to Catch.
SARI (Automatic Image Recognition System) is a facial recognition software, in use at the Ministry of the Interior and Central Anti-Crime Directorate of the State Police since 2017. The software is produced and supplied to the Ministry by the company Parsec 3.26 S.r.l. The SARI system consists of two components: SARI Enterprise and SARI Real-Time. The first component aims to facilitate the search and identification of people, starting from images of the face already in possession of the Police database. The second is a facial recognition software, which thanks to the use of cameras can recognize people on a watch-list in real time.
Swedish police used face recognition until 2019 at the Skavsta airport
As part of a broadly discussed special operation to fight organized crime (operation Rime Ice), the Swedish police implemented several face recognition pilot projects including searching through visual material such as pictures from crime scenes and CCTV footage to identify reoccurring people. The Swedish Police used the face recognition App “Clearview AI". However, in 2021, the Swedish Authority for Privacy Protection found that the Swedish Police Authority has processed personal data in breach of the Swedish Criminal Data Act when using Clearview AI to identify individuals, forcing the Police to make sure every personal information got erased from the AI system.
Bucharest airport Face recognition - Detection of wanted persons and unsafe situations
A facial recognition system will be implemented in Bucarest-Henri Coandă Airport. The AI will be capable of both identifying wanted persons, terrorism subjects or others on the list of intelligence services as well as a solution which detects suspicious behaviour.
The slovenian police have been using face recognition AI tools since 2014 but only after 5 years it was actually legalized. The police had been using a piece of face-recognition software called Face Trace to find suspects using open source investigation methods (such as searching social media and other online sources).
AI system supporting fraud prevention. It consists in automatic verification of statements submitted in applications, mainly financial data from National Tax Administration and The Social Insurance Institution databases. Additionally, some irregularities are analyzed, e.g. too high amounts in relation to the number of employees. Among other things the system analyzes the criterion of a decline in turnover. It must be directly related to the pandemic and not, for example, to a failed business plan or a failed investment. The system will also examine what the subsidy money was spent on. - The rule is that financial subsidy money can only be used to pay for business expenses. The above mentioned information are the only available sources describing the system and were shared with the press by the Polish Development Fund which is responsible for granting subsidies.
National
Poland
PL
Polish Development Fund (PFR)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Detection of mowing events on grasslands from Sentinel-data
Nowadays, a vast amount of available data from the Sentinel mission significantly boosted research in agriculture. Estonia is among the first countries to take advantage of this data source to automate mowing and ploughing events detection across the country.
National
Estonia
EE
Estonian Agricultural Registers and Information Board (ARIB)
AI technology speeds up historical image handling at Hungary's National Archive
NAVA—part of MTVA, the National Audiovisual Archive of Hungary—acts to preserve the country’s rich database of twentieth-century imagery and audio heritage. Microsoft Azure Cognitive Services has proven the only tool to help do what the team needs: accurately classify millions of images that will serve as the country’s long-term collective memory bank.
Smart enforcement: automated detection and handling of prohibited transit in Vojkovice
The municipality of Vojkovice faces a challenge in enforcing traffic laws, particularly those related to prohibited truck transit. The lack of an efficient monitoring and penalization system has led to increased safety risks and road damage, negatively impacting residents' quality of life. This project presents an opportunity to address these issues and improve the municipality's ability to enforce traffic laws, resulting in safer roads and a more livable environment for the community. By implementing the automated traffic violation detection and connected handling system, the municipality of Vojkovice can achieve significant benefits. The system will provide real-time monitoring of traffic violations, enabling prompt action and ensuring fair and accurate penalization. This will improve road safety, reduced damage and traffic flow.
Norsk Regnesentral develops algorithms that retrieve information about water and snow for emergency warnings related to avalanches and floods.
National
Norway
NO
Norwegian Water Resources and Energy Directorate
Central-Government
Economic affairs
Fuel and energy
In development
2.022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1223
x
x
x
https://data.norge.no/kunstig-intelligens
Perception
Computer vision
image processing
01/01/1970
SensusQ, an intelligence-gathering
Data is often unstructured and processing it all is complicated and ineffective, which makes analysing and extracting valuable insight time-consuming. People in high-pressure scenarios and environments, especially in combat situations, however, lack the luxury of weeks or even days to spend on such analysis. This often results in delayed or ill-informed decisions at the worst possible times. SensusQ is an Estonian DefenceTech company providing a solution that helps transform information into knowledge with the help of automation, integration, and interoperability, promotedby the Estonian Investment Agency. SensusQ’s Verdandi mobile app turns every boot on the ground into a sensor. That, in addition to other integrated sources, feeds into the intelligence management system. Events are mapped, connections formed, and decisions made. Commanders benefit from increased situational understanding for decision-making and analyst specialists from optimised data handling and analytics, while troops get a simple reporting toolset and access to information most relevant to them.
The Port of Rotterdam piloted the development of an Internet of Things cloud-based platform in partnership with IBM, Esri Cisco and Axians to create the port's digital twin. This platform would allow users to access a variety of hydrological and metereological data - for examples, water levels, salinity, wind speeds, visibility and currents - that has been collected with the aid of sensors. The platform is intended to help the port reduce waiting times and optimise mooring, loading and departure windows. or example, the platform could be used to predict the best time for mooring and departure, with the guarantee of maximum capacity utilisation, based on the recorded water level, currents and wind conditions.
Local
Netherlands
NL33
Port of Rotterdam
Local Government
Economic affairs
Transport
Pilot
2.018
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1306
x
x
x
https://gouai.cidob.org/atlas/
Learning
Machine learning
internet of things
01/01/1970
Smart video surveillance by the local police: Briefcam
Since 2019, the local police in the cities of Kortrijk, Kuurne, and Lendelde (VLAS) have been using a ‘smart’ video surveillance system developed by an American company called Briefcam. The system stores all ‘objects’ (for example: people, small and large vehicles, and animals) that appear in the video images. An algorithm then decides what category each object belongs to, and, after this first categorization, a sub-categorization is made. For example, when it comes to people, the system categorizes each person as either a man, woman, or child before further categorizing by clothing: short/long sleeves, short/long trousers, color of clothing, and things such as hats, handbags, backpacks, etc. The same system of categorization is used for vehicles.
Local
Belgium
BE
Local police in the cities of Kortrijk, Kuurne, and Lendelde (VLAS)
Use of smart video surveillance by the local police
Since 2019, the local police in the cities of Kortrijk, Kuurne, and Lendelde (VLAS) have been using a ‘smart’ video surveillance system developed by an American company called Briefcam. According to the police, the first objective is to aid investigations. For instance, if a person with a backpack and wearing a blue coat has fled in a certain direction, this person can be found easily by the algorithm. The person is then traced on other cameras to get a more complete picture of the route he or she took and to detect crimes that might have been committed. The system can also help search for lost children and solve bicycle theft more easily. Another goal functionality is the generation of live alerts. For instance, at the beginning and end of the school day, trucks are not permitted to drive near schools. If a truck is spotted driving through an area it is not allowed to, the system sends an alert to the police. Lastly, the system collects statistical information to support policy. Use of smart video surveillance by the local police (Briefcam) since 2019, e.g. a fleeing person can be tracked. The system stores all ‘objects’ that appear in the video images. An algorithm then decides what category each object belongs to. In exceptional circumstances, when requested by an investigatory judge, it is possible to use face recognition.
Lithuanian solution for systematised forecast of the regional labour market demand
The solution allows the automatic collection of publicly accessible data and drawing conclusions about the labour market situation and future demands. The labour market is a complex socio-economic system, so it is important to properly select the most representative data sources and to select appropriate deep-learning algorithms for the creation of accurate future forecasts. The owner of the solution is Panevėžys Development Agency, the solution was co-created with company “Neurotechnology”.
The solution offers a comprehensive picture of the regional labour market model, its evolution and a forecast based on this data for a long future period, but it also allows for the purposeful organisation of local vocational guidelines and the formulation of training and retraining services.
Signals -Detection of statistically significant clusters in reported infectious diseases
The Signals project, funded by the Federal Ministry of Health, focuses on developing an early warning system for epidemiological outbreaks. They define a signal as a statistically unlikely accumulation of cases within a week, hinting at a possible outbreak. The project uses a filter combination approach, aggregating reported illness cases based on defined characteristics like pathogen, sex, or reporting location. An estimate is made for expected cases, a limit value is set, and if observed cases exceed the limit, a signal is generated. The initiative collaborates with the ITU and WHO's Focus Group AI for Health (FG-AI4H) to establish AI evaluation standards in the health sector.
KISTRA (use of artificial intelligence for the early detection of criminal offenses) - research project
The aim is to research the possibilities and framework conditions for the ethically and legally justifiable use of artificial intelligence by security authorities for the early detection and prevention of hate crime. KISTRA's results will include socio-scientific, ethical and legal expertises as well as technical solutions, for example software demonstrators.
National
Germany
DE
Federal Criminal Police Office (BKA)
Central-Government
Public order and safety
Police Services
Pilot
2.020
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-992
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
probabilistic model
01/01/1970
AI-enabled platform for reduced hospitalizations among senior residents
The planned platform uses patient notes from municipal caregivers for early disease detection. Køge officials also receive recommendations for localized resource deployment. Senior care employees previously trained in early diagnosis and patient communications skills complemented by the platform. The Danish Digitisation Agency provided funding for the project and will use Køge's platform as a model for other cities.
Bournemouth, Christchurch & Poole Council monitors coastal water quality with AI sensors
Council officials and Poole Harbour Commissioners worked with UnifAI to install AI-powered sensors on coastal buoys. UnifAI's platform turns raw data on water pollutants and industrial discharges into in-depth analyses of quality levels. Real-time insights on quality changes lead to targeted cleanup or mitigation efforts. This two-year pilot created a template for low-cost, low-maintenance water quality monitoring for other councils.
Citibeats is a AI platform that searches and analyzes large amounts of text provided by citizens - the application structures this data using natural language processing (NPL) and machine learning (ML) techniques. The solution identifies social trends, leading indicators, and insights for governments, and organizations thanks to the analysis of open data.
Local
Spain
ES51
City of Barcelona
Local Government
General public services
General services.
Pilot
2.018
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1326
x
x
x
https://oecd-opsi.org/innovations/citibeats/
Learning
Machine learning
Natural language processing
sentiment analysis
01/01/1970
Salme - Speech recognition in courts
Speech recognition software enables the transcription of a written transcript of a hearing ('the transcript'), which is used to draw up the minutes of the hearing. COMPRISE H2020 project is experimenting a solution for this. Tilde – a leading European language technology company – in collaboration with the Estonian national Centre of Registers and Information Systems (RIK) has developed a solution for automated transcription of court hearings in all 9 national and regional courts of the country. The solution has brought significant improvements to the efficiency and speed of producing court session recordings and protocolling. Speech recognition models have been adapted for the rather rich domain content – more than 800 hours of transcribed audio files have been used for the development of the acoustic models and over 800 million words worth of textual data have been used for the custom language model development. As a result, the solution which provides for real-time, as well as offline speech recognition has high quality of speech recognition, where word error rates (WER) vary between 8 and 15%, and this is a very good result given the actual conditions at court hearings. This solution is built to run on the RIK’s infrastructure thus safeguarding the security and availability to authorized users only.
National
Estonia
EE
Courts of Estonia and Registers and Information Systems Center
Central-Government
Public order and safety
Law courts
Implemented
2.019
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-250
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Audio processing
Machine learning
Natural language processing
speech recognition
01/01/1970
Texta Toolkit - Identifying documents published without authorisation
The Ministry of Education and Research performed a document management audit using the Texta Toolkit, which was aimed at identifying the documents that had been published without authorisation (e.g. internal documents, personal data, etc.). During the audit, more than 1,200,000 documents were analysed, converted into machine-readable form and had the personal data removed. In collaboration with the Centre of Registers and Information Systems, the Ministry of Justice removed, using Texta, personal data from nearly 80,000 court decisions involving information about punishments deleted from the Criminal Records Database and republished the decisions in the Court Information System. Texta Toolkit grew out of industrial research in the Software Technology and Applications Competence Center (STACC) and its development has been supported from the Estonian Language Technology programme.
National
Estonia
EE
Ministry of Education and Research
Central-Government
General public services
General services.
Implemented
2.020
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-30
x
x
x
https://www.texta.ee/home
Communication
Natural language processing
Machine learning
Automated reasoning
text analysis
10/06/2023
Decision support for handling municipal document access cases
The purpose of the project was to create the foundation for increased quality, uniformity and faster internal processing time of cases about document access by making available technical models that can improve the handling of document access. Today, municipalities' processing of document access cases is very resource-intensive. By using artificial intelligence for decision support when processing document access cases, the municipality gets the opportunity to free up resources for, for example, more citizen-related tasks. The project developed a so-called technical natural language process model (NLP), which an read and analyse large amounts of text simultaneously. Thereby, the models can be used for file inspections to efficiently search for files and documents and identify information that should be anonymised. The models can thus contribute to higher quality, uniformity and faster internal processing time of cases about access to documents, where compliance with the GDPR is supported by language technology.
Traffic institute Vias is currently testing a new camera system that registers whether a motorist behind the wheel is on the phone with the phone in hand. Using Artificial Intelligence, the system filters the photos showing that the driver is using a smartphone. Other photos are deleted and faces are made unrecognizable. If the police establishes a violation based on that selection, they can issue a fine.
Traffic load - Machine vision for collecting information on traffic load
The Tallinn transport Dep. started developing a machine vision application in autumn 2018 in collaboration with Sifr OU. The main objective of this application is to identify the traffic load within Tallinn, i.e. how many cars drive in and out of the city in a day in order to make city transport planning related decisions based on such data (e.g. parking issues, road construction, etc.). Three cameras were selected on intersections in Tallinn to train the application to count the vehicles passing by the cameras. The training of the application was a crucial process in developing the solution since there was no ready-made solution available that suited the circumstances of Tallinn. The result is an application that uses machine vision to count buses, cars, lorries and motorcycles and in the future hopefully also pedestrians, cyclists and like with a 70% accuracy on the traffic load in a certain area when previously there no such information available at all.
Local
Estonia
EE
Public Transport and Traffic Management Transport Board in Tallinn
Local Government
Economic affairs
Transport
Implemented
2.018
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-32
x
x
x
https://www.kratid.ee/tlt-kasutuslugu
Perception
Computer vision
Machine learning
10/06/2023
Skala - Predictive policing
The State Criminal Police Office (LKA) of North Rhine-Westphalia, for example, has been using the “Skala” software since 2015, a system for evaluating crime and anticipating situations. Skala uses past experiences, such as the near-repeat theory. Once a week, Skala spits out forecasts of residential burglaries for police authorities in Bonn, Duisburg, Dusseldorf, Essen, Gelsenkirchen, and Cologne – maps showing residential districts with a high probability of burglary. The police use the forecasts to decide, for example, where to send more patrol cars and whether to personally advise the population in vulnerable areas on burglary protection. At the beginning of May 2018, NRW Minister of the Interior Herbert Reul announced that it would extend its deployment to the whole of North Rhine-Westphalia, initially to all main crime departments.
Regional
Germany
DE
State Criminal Police Office (LKA) of North Rhine-Westphalia
The State Public Traffic Safety Directorate uses the FITS ("Future Intelligent Transport Systems") ITEMS, which significantly improves road safety and saves people's lives. This AI system is capable of recognizing car numbers for driving speed, ensurance and roadworthiness test control on roads. At the end of 2018, the number of road accidents decreased by 43% compared to the number prior to the installation of photo cameras (1 084, after 613) at the roadside stages where photo cameras were installed and operated.
National
Latvia
LT
State Public Traffic Safety Directorate
Central-Government
Economic affairs
Transport
Implemented
2.018
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-65
x
x
x
Mail to AI Watch (15-5-2020), https://investinlatvia.org/en/key-sectors/sectors/smart-city
Lithuanian Customs 's Financial Crime Investigations Service are using machine learning to identify suspicious patterns (trade, financial flows). This is part of a H2020 project, which, among other things, will explore using AI for better processing and analysis of data. The project will aim to apply Artificial Intelligence, data analysis and data visualization methods over two years, allowing law enforcement professionals to link, prioritize and analyze information gathered from different sources to facilitate decision-making. Several organizational units will be directly involved in the development of a targeted data processing and analysis system.
The Crime Anticipation System (CAS) makes weekly analyzes based on local and current data. External data about neighborhoods and residents, for example, is supplemented by the police's own knowledge about crimes and local situations and information from Statistics Netherlands. The system searches for crimes that show a pattern - for example, bicycle thefts in a certain neighborhood happen most often between the hours of 9:00 p.m. and midnight. Based on that, the police can better deploy available resources to fight these crimes more effectively, according to the news wire.
Local
Netherlands
NL32
City of Amsterdam
Local Government
Public order and safety
Police Services
Pilot
2.020
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-72
x
x
x
http://ceur-ws.org/Vol-2103/paper_6.pdf
Learning
Machine learning
Planning and Scheduling
01/01/1970
Xomnia - Law enforcement optimization system
For the municipality of Amsterdam, Xomnia built a user-friendly dashboard to optimize law enforcement. Xomnia harvested data from 7 entirely different data sources stored in the municipality’s data silos, such as GPS data from walkie-talkies and text data from fines collected by PDA’s and control room reports. The data was reconstructed and interconnected to enable dynamic data exploring for creating the dashboard.
In the municipality of Utrecht, Xomnia has built a model that predicts the occurrence of burglaries in each district of Utrecht for a given week. From the date and time of the burglary, we derived weather conditions, holidays and special events. Sociodemographic statistics of the neighborhoods have been derived, as well as certain points of interest, like street lights, cameras, trees, parks and large garbage containers. The Burglary Predictor built by Xomnia enables the municipality of Utrecht to prevent burglaries by data-driven decision making.
The Dutch Public Prosecution Service will intensify enforcement on the detention of mobile devices. With smart cameras that automatically forward violations to the Central Judicial Collection Agency (CJIB). The camera takes pictures of each passer-by, showing whether the driver is holding his mobile phone or not. Because the pictures are taken downwards, the driver's face is not in the picture. The license plate does, and the photo shows clearly and clearly whether someone is holding a mobile device behind the wheel. Only those photos where the system suspects that a phone is being held will be forwarded to the CJIB. A staff member carries out the final assessment at the CJIB. This can result in a fine of 240 euros.
Canard - Speed camera system to flag potential traffic rules infringement
EU financed system allows speed cameras installed at road junctures to derive information from the photographs and flag potential traffic rules infringement. The decision to fine the driver is not automatic, the system serves rather as an initial sorting mechanism that makes the work of CANARD employees more efficient.
National
Poland
PL
Automated Traffic Supervision Center
Central-Government
Public order and safety
Police Services
Pilot
2.012
2015
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-92
x
x
x
https://www.canard.gitd.gov.pl/cms/
Perception
Computer vision
Machine learning
11/02/2023
Scapis - Prevention of heart- and lung-diseases
Prevention of heart- and lung-diseases. SCAPIS is the largest population study in Sweden within the cardiovascular and pulmonary system area. It is a world unique project that includes 30,000 patients and involves all six healthcare regions, university hospitals and a number of scientific players. The vision is to be able to individualize risk assessments as well as to prevent and postpone cardiovascular and pulmonary diseases in patients. SCAPIS, Swedish CardioPulmonary bioImage Study, is a population study around cardiovascular, epidemic and genetic research, initiated by Swedish researchers in 2007. A pilot study was conducted in 2012 to ensure that the population study was possible to implement, and in 2014, the major SCAPIS study was initiated.
National
Sweden
SE
Uppsala, Umeå, Linköping, Malmö/Lund, Gothenburg and Stockholm Hospitals
Central-Government
Health
Hospital services.
Pilot
2.014
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2G
PSTW-132
x
x
x
https://www.scapis.org/about/
Learning
Machine learning
Automated reasoning
11/08/2023
Intelligent mechanisms for clinical evaluation - Facilitate the reconciliation of citizens
Vimercate Local Health Authority objective was to introduce intelligent mechanisms that would facilitate the reconciliation of the need to offer the citizen the best care and, at the same time, optimize costs, reducing the time that each doctor took away from taking care of patients for administrative duties. Machine Learning algorithm can support the doctor in the clinical evaluation and make suggestions in less time, analyzing much more information. Clinicians in the diabetic, nephrology and internal medicine departments are called upon every day to make predictions based on the conditions of the patients being treated with respect to the time of discharge, the possibility of the onset of complications and consequent need for readmission, even urgent, to the facility. They must, they needed to update the forecast every day for both patients in treatment and for those in protected discharge, to ensure that the facility was always able to provide assistance.
National
Italy
IT
Vimercate Local Health Authority
Local Government
Health
Health n.e.c.
Implemented
2.021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-165
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Learning
Machine learning
Optimisation
11/10/2023
AI for detecting illegal substances - AI to index seized data carrier
The Netherlands Forensic Institute uses AI to index seized data carriers, and search the contents for images containing illegal substances. This accelerates the work of detectives and makes their work more effective and more efficient. Development followed these steps: labeling illegal substances, applying a suitable model architecture (using pre-trained deep learning), fine-tuning (for low-quality pictures).
National
Netherlands
NL
Netherlands Forensic Institute
Central-Government
Public order and safety
Police Services
Implemented
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-176
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Perception
Computer vision
Machine learning
Deep learning
11/10/2023
Better diagnosis of prostate cancer
Prostate cancer is often diagnosed at such an early stage that the cancer has not yet spread from the prostate. However, the vast majority of patients still have their prostate removed, which causes discomforts or complications. The project will develop a solution that can assess the risk of the cancer spreading, ensuring the patient does not undergo unnecessary surgery. Based on data from previous disease patterns, the algorithm will assess the risk of the cancer spreading from the prostate. The result will support the medical assessment of which patients need surgery to avoid the formation of metastases and which patients can be exempted from surgical treatment.
Local
Denmark
DK031
Odense Universitetshospital
Local Government
Health
R&D health.
Pilot
2.019
2023
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-209
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Optimisation
01/01/1970
Artificial Intelligence for better planning of cancer treatments
The purpose of the project is to be able to stratify cancer patients and identify high-risk and low-risk patients. This allows for better adaptation of patient treatment plans. It will be possible to optimize the use of resources and offer treatment for the benefit of the individual patient., The purpose of the project is to be able to stratify cancer patients and identify high-risk and low-risk patients. This allows for better adaptation of patient treatment plans. It will be possible to optimize the use of resources and offer treatment for the benefit of the individual patient. The project will use Artificial Intelligence to offer a more individualised and risk-based cancer treatment. The algorithm will, among other things, divide patients into high-risk and low-risk groups in order to be able to adapt the treatment to the individual’s needs.
Local
Denmark
DK
Rigshospitalet
Local Government
Health
R&D health.
Pilot
2.020
2022
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-210
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Artificial Intelligence to prevent complications after bowel cancer surgery
One in four bowel cancer patients develops complications after surgery, and one in three experiences relapse. The purpose is to identify patients at high risk of complications, death, or relapse after bowel cancer surgery. The treatment plan can thus be adapted in advance, reducing the risk after the operation., One in four bowel cancer patients develops complications after surgery, and one in three experiences relapse. The purpose is to identify patients at high risk of complications, death, or relapse after bowel cancer surgery. The treatment plan can thus be adapted in advance, reducing the risk after the operation.The algorithm is trained using health registry data on bowel cancer patients. The model is embedded in a software module, and is to be used with data from the individual patient to estimate risk of death, complications, readmission, re-operation, etc.
Local
Denmark
DK02
West Zealand Region
Local Government
Health
R&D health.
Pilot
2.019
2023
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-211
x
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Machine learning
01/01/1970
Identification of forest tree species, forest clearing and forest height
Together with the development partner, the Environmental Agency and KEMIT have created a remote forest monitoring information system that enables the keeping of records of forest resources in georeferenced form and the collection and sharing of operational forest information. The created solution is semi-automatic, based partly on machine learning algorithms, partly on visual inspection of remote sensing data and partly on third party software solutions. Remote sensing data are mainly used as source data, but forest notifications, soil maps and other data (incl. Teaching and validation data) are also input. As a result of the processing, all-Estonian map layers are completed for the most important assessment features, such as a raster map of tree vegetation tree species (for identification by main tree species).
National
Estonia
EE
Environmental Agency
Central-Government
Environmental protection
Protection of biodiversity and landscape.
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-242
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Computer vision
Machine learning
01/01/1970
Alarm Center Assistant for Risk Assessment
The emergency notification procedure process is very large-scale and complex, which is why rescue operators may make mistakes when giving a risk assessment and/or spend excessive time on it. When giving a threat assessment, the knowledge needs of at least three different agencies must be taken into account in order to send a resource, and at the same time, an emergency call must be processed within a minute. Gathering information under conditions of limited time resources is difficult for humans, and reducing errors is critical. The emergency center's threat assessment assistant is an artificial intelligence-based software development that, by transcribing an incoming call and taking into account previous actions, helps to provide the rescue operator with a typical case of the most likely event.
National
Estonia
EE
Emergency center
Central-Government
Public order and safety
Public order and safety n.e.c.
Implemented
2.022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-244
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Audio processing
Automated reasoning
01/01/1970
Water level monitoring in coastal seas and lakes using satellite altimetry
The project developed a prototype for operational flood monitoring using radar remote sensing data and water level remote sensing data to improve hydrological monitoring and marine forecasting services. Hydrological monitoring includes on-site measurements of water levels and flows at national hydrometric stations. Prototypes for remote water level monitoring enable the combined use of remote sensing data, forecasting models and artificial intelligence to provide better water level information to interested parties and the public. Integrating altimetry data into hydrological monitoring would help improve the spatial coverage of observations on the Great Lakes and improve the accuracy of sea level forecasting.
National
Estonia
EE
Environment Agency
Central-Government
Environmental protection
Environmental protection n.e.c.
Implemented
2.019
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-248
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Computer vision
Knowledge representation
01/01/1970
Identification of flammable dwellings
A project under development in Estonia about an AI solution for detection of flammable residential buildings Estonia
National
Estonia
EE
Estonian Fire Department
Central-Government
Public order and safety
Fire-protection services
In development
2.020
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-253
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Kratt for analyzing customer conversations - Finding the root causes of customer inquiries
Feelingstream has created an application based on Artificial Intelligence, which is based on the analysis of customer contacts in several different languages, including Estonian and Russian. The Unemployment Insurance Fund and Feelingstream worked together to create a pilot, the aim of which was to find the root causes of customer inquiries and thereby reduce the number of calls. As part of the pilot, the Feelingstream application Unemployment Insurance Fund transcribed calls from April to August 2019 (5 months). The main reason for calling with the chosen type of support was related to the receipt of grants. From a human point of view, it is very clear why issues related to the receipt of money arise and the volume of calls is therefore significantly higher at the beginning of the month. Following the pilot project, work was carried out to improve e-environments and there were other findings that continued to work to improve the customer experience.
National
Estonia
EE
Estonian Unemployment Insurance Fund
Central-Government
Social protection
Unemployment.
Implemented
2.019
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-261
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Communication
Natural language processing
Machine learning
Audio processing
01/01/1970
Effective tax collection - Identifying companies or person in need for inspection
The Tax and Customs Board (MTA) has begun to analyze whether Artificial Intelligence could be used for more efficient tax collection. In particular, the system could identify which companies are most likely to be envelope payers. The aim would be to establish a model that would make it easier to determine the probability of paying an envelope salary through information provided on tax returns (such as turnover) and help to better find suitable objects, ie companies to be inspected.
National
Estonia
EE
Tax and Customs Board
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.019
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-263
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Group disputes together with AI for a joint decision
From all requests to administrative courts, AI will make it possible to group together disputes to automatically detect series and improve the efficiency of administrative justice.
Safe Spotter - AI platform to detect and transmit data of an accident
Safespotter is an R&D project born for the Municipality of Monserrato whose general objective is to reduce the number of deaths and injuries in case of road accidents. The idea was born as part of the creation of an innovative and sustainable Smart City model towards which the Municipality of Monserrato aims. The strategic objective is to start a process of protecting citizens and the territory, strengthening the ability to govern road safety. Artificial Intelligence platform able to detect and transmit the data of an accident through an advanced system of cameras and sound sensors able to hear the noise produced by a traffic accident. These sensors, mounted on intelligent street lights, will activate a directional camera to detect Minimun Safe Data (MSD), or a minimum set of key data on the accident, such as images / videos, time, place, driving direction and the vehicle registration number.
AI for fisheries inspections - Detecting illegal barrels
Aurea Imaging wants to develop image analysis technology for drones/Unmanned Aerial Vehicles (UAVs) to use them in the agricultural sector to detect deviations. These deviations may indicate harmful organisms. In a testing ground of the Dutch Food and Consumer Product Safety Authority (NVWA) we are investigating the feasibility of this technology. The detection of these anomalies using AI has 3 purposes:
A more efficient use of resources for inspection (inspection, lab, deployment of equipment),
Improving inspection methods of the Netherlands Food and Consumer Product Safety Authority,
Achieve higher food safety through better controls.
National
Netherlands
NL
NVWA
Central-Government
Environmental protection
Environmental protection n.e.c.
Pilot
2.021
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-307
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Detection of aggression, panic and abnormal behaviour with smart cameras
In this project, the private company ViNotion develops AI technology that analyzes the behavior of individuals and recognizes panic, aggression and deviant behavior early. This allows early signalling in large public areas such as stations, airports, city centres and entertainment centres, so that security and assistance can be switched on much faster. The faster and more efficient deployment of personnel reduces the impact of incidents on the public and the environment.
National
Netherlands
NL
Netherlands Enterprise Agency (RVO)
Central-Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.019
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-324
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Firework nuisance detection system - AI to determine if bangs are firework
If multiple sensors catch a bang, the system determines whether these are (illegal) fireworks. If so, municipal enforcers will receive a notification on their smartphones. This data makes it clear, for example, which routes nuisance offenders run, at what times they are lit and where.
Local
Netherlands
NL
Municipality of Amersfoort
Local Government
Public order and safety
Police Services
In development
2.017
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-325
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Audio processing
Machine learning
01/01/1970
Using smart algorithms to map whether building or demolishing certain homes improves liveability
The Municipality of Breda uses smart algorithms to investigate whether building or demolishing certain types of homes improves the quality of life.
Local
Netherlands
NL
Municipality of Breda
Local Government
Housing and community amenities
Housing development.
In development
2.021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-347
x
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Remote sensing for monitoring nature reserves on the Frisian Wadden Islands
The aim of this project was to test the feasibility of models that monitor vegetation with annual frequency based on satellite data. These models are optimized by means of machine learning techniques.
Local
Netherlands
NL
Province of Friesland, Ilionix
Local Government
Environmental protection
Environmental protection n.e.c.
Pilot
2.018
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-364
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Smart Cameras - Analyzing road situations
Smart cameras that can 'read' the situation on the road, making opening and closing rush-hour lanes faster, easier and safer.
National
Netherlands
NL
Rijkswaterstaat, Innovation Centre and ViNotion
Central-Government
Economic affairs
Transport
Pilot
2.017
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-368
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Smart enforcement cameras - Enforcement of drivers driving through red road crosses
In order to detect road users who ignore red crosses, and to reduce the number of violations, the Public Prosecutor's Office and Rijkswaterstaat have started a trial with enforcement using smart cameras along the A28 motorway near Amersfoort.
National
Netherlands
NL
Public Prosecutor's Office and Rijkswaterstaat
Central-Government
Public order and safety
Police Services
Implemented
2.019
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-369
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
01/01/1970
Speaker Tracking in Time and Space
Spraaklab develops AI technology that can mostly disassemble and label the speech of the different speakers. This is useful for the police, for example, when analyzing audio recordings. This allows the police to work more efficiently and with higher quality, while different conversations than those of the subject do not need to be listened to as often. This ensures the privacy of citizens better.
National
Netherlands
NL
Dutch Police, with Speech lab B.V.
Central-Government
Public order and safety
Police Services
Pilot
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-376
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Audio processing
Machine learning
01/01/1970
Katowice Intelligent Monitoring and Analysis System (KISMiA)
Katowice Intelligent Monitoring and Analysis System (KISMiA) is built with the use of three components: Video materials management system (VMS), Video Analytics Component and Operational Support Component. The video management system is used to manage and administer the video data supplied to the system. The Video Analytics component, based on the IBM Intelligent Video Analytics (IVA) platform, continuously analyzes video streams and generates information describing the images from each camera. The Operational Support Component (IBM) is designed to oversee and coordinate operations, and provide the right people with the right information to help them make the right decisions and track their results. The main component of the KISMiA system is the IOC platform. It is a gathering point for all elements of the system and enables coordination of activities of supported services with other integrated systems (IVA, VMS). Currently, there are 260 cameras in the KISMiA system.
Local
Poland
PL
Municipality of Katowice
Local Government
Public order and safety
Public order and safety n.e.c.
Implemented
2.020
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-408
x
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Perception
Computer vision
Machine learning
01/01/1970
Integrated Public Transport Management System - ITS
The project is complementary to the traffic management system (it includes, among others, an information system for travelers - electronic information boards, including on-line systems, safety monitoring systems installed at stops and transfer hubs).
Local
Poland
PL
Municipality of Lublin
Local Government
Public order and safety
Police Services
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-409
x
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Machine learning
01/01/1970
RADAAR-iTE Predictive policing - risk assessment of militant Salafitsts
Since 2017, the Bundeskriminalamt (Federal Crime Agency, BKA) has used the risk-assessment tool RADAR-iTE (Bundeskriminalamt, 2017) to sort “militant Salafists” into three threat levels (high, conspicuous, and moderate). The system was developed in cooperation with the Department of Forensic Psychology at the University of Konstanz. In order to assess a person already known to the authorities, the caseworker fills in a standardized questionnaire about the “observable behavior” of the subject, drawing on data the police previously gathered on the person and everything the police is legally authorized to access. Once the results of the corresponding threat levels are provided, the caseworker (or the respective department) decides what action to take.
PRECOBS - Predictive policing in German administrations
In Bavaria, the tool PRECOBS (Institut für musterbasierte Prognosetechnik, 2018) calculates where burglaries are most likely to occur, however, the same software was discontinued in Baden Wurttemberg in 2019 due to data quality issues (Mayer, 2019). In the field of burglary prevention, the state of Hesse deploys the KLB-operativ forecast tool (Polizei Hessen, 2017), and Berlin uses KrimPro (Dinger, 2019). Both of these tools analyze data to identify where a potential break-in is most likely to occur. Based on IBM products, North Rhine-Westphalia developed SKALA (Polizei Nordrhein-Westfahlen, 2020), while Lower Saxony uses PreMAP (Niedersächsisches Ministerium für Inneres und Sport, 2018); these two tools make predictions about burglary hot spots, which the police incorporate into action plans.
Regional
Germany
DE
Baden Wurttemberg, Hesse, Berlin and North Rhine-Westphalia
An AI tool to identify pornographic images of children was developed in a collaboration between (Richter, 2019) Microsoft and the Ministry of Justice of the State of North Rhine-Westphalia, the Zentral- und Ansprechstelle Cybercrime (Contact Office for Cyber Crime, ZAC NRW) based in the department of public prosecution in Cologne. In order to comply with strict regulations related to data and child protection, software is used to anonymize the data before they are uploaded to Microsoft servers in a non-identifiable way. In the cloud, algorithms analyze the images for pornographic content, identify the faces of victims and abusers and compare them to existing profiles stored in a database. These results are returned to the police for further analysis. This software aims to reduce the workload and mental strain police endure while investigating child abuse
Regional
Germany
DE
the Zentral- und Ansprechstelle Cybercrime (Contact Office for Cyber Crime, ZAC NRW)
Suicide Prevention in Jail - Detecting of suspicious objects in a cell
In 2019, the Ministry of Justice of the State of North Rhine-Westphalia launched a program aimed at preventing suicide in jail. The ministry employed the Chemnitz-based firm FusionSystems GmbH to build a video surveillance system that can detect suspicious objects such as a knotted rope or a firelighter inside a cell and alert officers on duty. The system is supposed to be used on inmates who are categorized at a medium to high suicide risk level and it is meant to substitute the current in-person checks carried out at 15-minute intervals, which have been criticized because they potentially increase the emotional strain on inmates.
Regional
Germany
DE
Ministry of Justice of the State of North Rhine-Westphalia
Automatic Number Plate Recognition (ANPR) cameras were introduced in 2019. 50 Hellenic police vehicles are equipped with such cameras and they are capable of detecting the license plates of stolen vehicles or vehicles used in criminal activities. The ANPR can recognize 15,000 license plates per hour, and the cameras can detect license plates at speeds above 170 km per hour. In the near future, they will also be able to detect uninsured vehicles.
Fall-Screening-Tool FaST - Assisting risk-oriented sanctioning
The Swiss Execution of Penal Sentences and Justice has been introducing a tool called Fall-Screening-Tool to assist in the classification of cases in Risk-Oriented Sanctioning.
Consumers in Germany are increasingly purchasing food and cosmetics online, with a rising trend in online purchases of various items including kitchen utensils, toys, clothing, and tobacco products. The Federal Office of Consumer Protection and Food Safety (BVL) hosts a central unit called G@ZIELT, jointly managed by federal states, to regulate internet trade in products covered by the Food and Feed Code and tobacco. The G@ZIELT unit searches the internet to identify risky food offers, misleading labels, and unregistered businesses, reporting findings to appropriate authorities.
National
Germany
DE
Federal Office of Consumer Protection and Food Safety (BVL)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.014
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-953
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
08/07/2023
Language skills in the digital age
The Federal Language Office has been testing neural machine translation since mid-July 2020. Algorithms learn from the existing data and try to deliver precise translations.
National
Germany
DE
Federal Language Office
Central-Government
General public services
General services.
Pilot
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-968
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Communication
Natural language processing
07/05/2023
AI to support decision-making processes in social services
The municipal social services deal with an average of 50,000 initial visits every year ranging through a variety of issues (from financial or addiction problems to gender-based violence) and are handled by a team of over 700 professionals. An algorithm provides the staff with digital support in the decision-making process. Having been trained with a corpus of 300,000 interviews, it suggests the appropriate resources for each case. It's a recommendation algorithm, hence, the algorithm is an aid for the decision-making process, the decision is ultimately made by the professional handling the case. The algorithm was audited by an external third party.
CENTAUR - Greek camps for asylum seekers surveillance systems
The Greek Ministry of Migration and Asylum has implemented the Greece Integrated Maritime Surveillance System (GIMSS) in refugee camps to enhance security and prevent illegal activities. GIMSS utilizes drones, thermal cameras, and motion sensors for real-time monitoring and data collection. The collected data is processed using advanced algorithms to generate actionable intelligence. However, concerns have been raised about the lack of transparency and public consultation during the system's deployment. Privacy and human rights issues arise, with potential violations of refugees' rights and their freedom of movement and privacy.
The Sensing Project for risk assessment and profiling by the Roermond police
In Roermond, the Netherlands, the police use an algorithmic system called the Sensing Project for risk assessment and profiling. The project aims to identify and "predict" likely perpetrators of pickpocketing and shoplifting in a local shopping center. The Roermond police developed the algorithm based on their own criteria, focusing on a concept they call "mobile banditry," committed by foreign groups from Eastern European countries. Dutch nationals are excluded from this definition. The Sensing Project algorithm evaluates individuals traveling in Roermond against specific criteria. These criteria include traveling by car with passengers, following certain routes, having specific license plates, or using rental cars associated with previous criminality. The algorithm calculates an overall risk score, and if it's high, the car, driver, and passengers are labeled as "suspicious," generating a "hit" in the system. Police officers have discretion in responding to these notifications. Even if individuals in the car are not considered suspected criminals, their car's details are recorded in the police system. Subsequently, when the car is driven in Roermond again, it receives a higher risk score due to its previous registration in the system, regardless of any evidence or police suspicion of criminality beyond the Sensing Project's risk assessment.
Cassandra – Automated risk assessment system used by the Ukraine Ministry of Justice
Cassandra is an automated system used for providing pre-trial and pre-sentence reports. It analyzes individual offenders to assess the risk of re-offending, influencing judges' decisions on custodial sentences. Probation officers input information into the system based on specific questions, and the system assigns a score to each piece of information. It then summarizes the scores to estimate the probability of the individual committing a new crime, ranging from 0 to 97. Limited information is available publicly about the software, the specifics of the AI system, or the data used in Cassandra.
National
Ukraine
UA
Ministry of Justice
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The e-vignette is the new online way of paying the motorway toll for travelling through slovenian highways, using just the personal e-mail and the registration number of the vehicle. The correct use of the e-vignette is controlled by the Motorway Company in the Republic of Slovenia (DARS), the Financial Administration of the Republic of Slovenia and the Police. The toll road operator controls whether travellers have bought the e-vignette via cameras on the motorway network, at control points, and by using toll control vehicles. After the system has checked the vehicle for which the e-vignette is purchased, this information is erased from the system immediately upon establishing tolling compliance, and no traces are left in the system regarding the use of the toll road. If non-compliance is detected, the system stores the information until the completion of the minor offence proceedings.
National
Slovenia
SI
Financial Administration of the Republic of Slovenia
Central-Government
Public order and safety
Police Services
Implemented
2.022
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-1292
x
x
x
https://evinjeta.dars.si/en/toll-control
Perception
Computer vision
01/01/1970
The Hague Digital Twin
The Municipality of The Hague is developing a Living Lab on the coast of Scheveningen to learn how digitisation and technological solutions can contribute to solutions for social, economic and societal challenges facing the city. One of these technological solutions is the online Digital Twin dashboard where (live) data is visualised and can be analysed. As a first step, pedestrian and bicycle data is examined to, among other things, support the management of peak traffic volumes. The solution includes real-time location of buses, trams and trains, information about the cycle network, cycle paths and bicycle parking facilities and accessibility analyses of hotspots.
Local
Netherlands
NL33
Municipality of The Hague
Local Government
General public services
R&D general public services.
Pilot
2.021
Analysis, monitoring and regulatory research
Innovating Public Policy
No
No
Artificial Intelligence
G2G
PSTW-1305
x
x
x
https://gouai.cidob.org/atlas/
Perception
Machine learning
Computer vision
01/01/1970
Aeolus – Mid-altitude maritime monitoring platform for security, search & rescue and environmental monitoring
AELOUS is a mid-altitude airborne maritime sensor platform which significantly increases the operating surveillance range by increasing the elevation of the monitoring systems. The Aeolus platform can effectively operate at 450m above the ship – increasing the surveillance area in excess of 11 times of what can be monitored with existing solutions. The platform can be used with multiple lifting systems and can be deployed for many hours.
The City of Edinburgh Council continues smart city evolution with CCTV Control Centre
The new Control Centre will see the provision of high-definition CCTV cameras, expanded security coverage, and the introduction of advanced analytics and artificial intelligence that can provide situational awareness and predict and alert new and existing threats. The Council has partnered with North, the UK’s leading IoT service and solution provider, to lead on this transformational project which is set for completion in September this year (2022). The project will see North intelligently integrate the security system with traffic and transportation platforms to enhance the management of city operations. It will improve efficiency, quickly identify and address issues, provide simple and rapid retrieval of footage, and integrate with remote security systems that are currently not connected to the existing Control Room. The new system will allow for better city planning and will be able to provide a richer view of how people interact with the urban environment – whether on foot, bicycle or vehicle.
Derby City Council embarks on next phase of using AI to streamline services
The City Council is pioneering the use of AI technology in local government in partnership with ICS.AI, a leader in developing AI solutions in the public sector, and has now signed a £7 million contract to deliver the next stage of its project. Staff working in three service areas will soon be using AI copilots to help them carry out their jobs more effectively. AI technology is called a copilot because it acts as a smart helper for staff, supporting them in their day-to-day work, while staff members are the pilots who guide them. During phase 1, teams working in adult social care will use the emerging technology to review care packages and help them decide if someone who needs support living at home is receiving the right level of care. They will also use AI to answer more simple and straightforward enquiries from the public and professionals, so they can focus on dealing with queries which need their expertise. Across Customer Services, the Darcie and Ali (for Derby Homes) digital assistants for web-based and telephone enquiries will be upgraded and expanded to meet needs of our citizens. We will also use AI to answer emails quickly, or flag them with Council colleagues to deal with.
The aim of the project led by the Albanian government, overseen by Prime Minister Rama, is to utilize ChatGPT, an AI language model developed by Mira Murati and her team at OpenAI, to translate and integrate EU legal measures and provisions into Albanian. This initiative seeks to expedite paperwork processes and facilitate quicker accession to the EU for Albania. By leveraging AI technology, the project aims to streamline the alignment of local legislation with EU rules, eliminating the need for extensive manual translation and legal analysis, thus speeding up the process of EU integration.
National
Albania
ALB
Albanian government
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In Copenhagen, the Emergency Medical Services (EMS) has taken a unique approach to increase the recognition of cardiac arrests. An innovative device based on artificial intelligence is trained to identify cardiac arrest from the ongoing calls to 112. By analyzing the call, ‘listening’ for patterns in the dialogue referring to cardiac arrest, it can alert the medical dispatcher who is handling the call. When analyzing the call in real-time, the solution compares the ongoing call to the history of calls and calculates the probability of a cardiac arrest. Currently, the artificial intelligence solution can correctly identify approximately 85 percent of cardiac arrests – compared to approximately 75 percent recognized by medical dispatchers. This translates into 150 more patients now being recognized prior to the ambulance arriving.
PPA Information Phone call transcription for customers analysis different languages
Pilot project of Police and Border Guard Board (PPA), use an AI application based on the analysis of customer contacts in several different languages, including Estonian and Russian. During the pilot, the PBGB took on two focuses: directing customers to use more e-channels and improving the display and content of customer information.
The pilot project focused on calls concerning the issuance of documents. This was already known to be the biggest reason customers call. The self-service for applying for identity cards and travel documents created by the PBGB has led a quarter of applications to the e-channel. The analysis carried out indicated that since the request for documents takes place every 5-10 years, a long enough time has passed since the previous procedure that next time the clients will no longer remember the right steps to do. The analysis identified those bottlenecks that prevent customers from getting in trouble and further digitizing the document issuance service.
National
Estonia
EE
Police and Border Guard Board (PPA)
Central-Government
Public order and safety
Police Services
Implemented
2.020
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2G
PSTW-241
x
x
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Audio processing
Machine learning
01/01/1970
VioGen - Forecast gender violence
The Spanish polices uses VioGen, an algorithm that assesses the risk faced by victims of gender violence. Based on two tests to assess the risk of complainants or victims already sentenced, VioGén determines a level of risk of aggression that entails a specific degree of police protection , both before and after the trial or even when it does not occur. The figures support its success: since the implementation of this tool a decade ago, the recurrence of attacks has decreased by 25% according to the latest data. And if, in a generic way, recidivism in other neighboring countries reaches 35%, in Spain it is already at 15%.
The technology London will deploy goes beyond many of the facial recognition systems used elsewhere, which match a photo against a database to identify a person. The new tools use software that can immediately identify people on a police watch list as soon as they are filmed on a video camera.
Rome conducts smart city trial of intelligent vision sensors
Image sensors with artificial intelligence processing functionality are at the core of three trials being run to help cut the city’s transport related pollution and accidents at pedestrian crossings.
Machine vision AI solution for better traffic management in Tallinn
The machine vision Kratt, or AI solution of the Public Transport and Traffic Management Department in Tallinn, started in autumn 2018 in cooperation with Sifr OÜ (Kasutuslood | Krattide veebileht o. J.). The main purpose of this solution is to monitor the traffic load In Tallinn, specifically the cars driving in and out of the city every day. This information is used to make decisions about parking problems or road construction, among other issues. To test the solution, three cameras were selected to monitor intersections in Tallinn. This helped train the software to count vehicles passing the camera. This solution uses a machine vision algorithm, which counts buses, cars, trucks, and motorcycles. In the future, it is hoped that the same solution can be used to count pedestrians.
Local
Estonia
EE00
Public Transport and Traffic Management Department
Belgian city uses artificial intelligence to tackle noise pollution
The Belgian city of Genk is working with Nokia to quantify the level of noise pollution along one of the city’s high streets. Authorities in the city want to address the health and safety concerns of residents and visitors enduring excessive noise from modified exhaust systems on cars, motorbikes and other vehicles travelling on the Stalenstraat.
Nokia is deploying its artificial intelligence (AI)-powered Scene Analytics technology for the proof-of-concept project. The solution utilises data from microphones and installed cameras, used as IoT sensors along the road. If an approaching vehicle exceeds the pre-determined threshold, the street-deployed microphones and cameras begin recording.
Nokia Scene Analytics adds intelligence to the event data transmitted from the sensors using a decibel-powered algorithm for audio analysis and automated number plate recognition (ANPR). This information is sent to authorities who receive quantified observations and orientations in order to make informed decisions on ‘if’ and ’how’ they will address the issue.
Reduction of radiation dose in relation to scans used in cancer treatment
In PET scans, a radioactive tracer is injected into the patient. Higher doses of tracer provide a clearer scan image. However, the radiation dose may increase the risk of cancer development later on. The purpose is to reduce the radiation dose without reducing the quality of the scan image. This can reduce the risk of cancer and the cost of the radioactive tracer. The algorithm processes scan images produced using a reduced radiation dose. Reducing the radiation dose increases the amount of noise in the image. The algorithm reduces this noise and the image can therefore still be used for diagnostics.
Local
Denmark
DK
Rigshospitalet
Local Government
Health
Hospital services.
Pilot
2.019
2023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-212
x
x
Mail to AI Watch 15-05-2021
Perception
Computer vision
Optimisation
01/01/1970
ALTRUIS - Alternative Use of Imaging Systems through Artificial Intelligence
With the project Alternative Use of Imaging Systems through Artificial Intelligence (ALTRUIS), Digipolis wants to help tackle the mobility problem in and around the city of Antwerp by using camera images alternatively and using Artificial Intelligence (AI). The city of Antwerp is confronted daily with one of the heaviest traffic congestions in Europe. To remedy this, the city's main mobility axes are being thoroughly reorganized. The accompanying works (also known as 'the yard of the century') put even greater pressure on mobility and quality of life in and around the city. A disruptive approach is therefore imperative to face these challenges. ALTRUIS must translate the street footage, which in itself has little value, through its interpretation to mobility context and insights that can lead to smart mobility solutions in the city of Antwerp (primarily the Smart Zone).
Crop detection from Sentinel-1 and -2 time series using deep learning methods
Within the framework of the project, together with Estonian universities, a methodology for the identification of agricultural crops suitable for Estonian conditions was developed. The study combined data from the Sentinel 1 and 2 satellites on soil type, average daily air temperature and precipitation, and showed that it is possible to identify crop classes with over 90% accuracy: potatoes, field peas and beans, summer and winter canola and canola, maize, rye, winter wheat and -barley. It was not possible to identify berry and fruit tree plantations and carrot and beetroot plantations with sufficient accuracy. The developed methodology is planned to be introduced both in PRIA and for the benefit of the Estonian state more broadly - to produce objective and uniform quality agricultural statistics.
National
Estonia
EE
Ministry of Rural Affairs
Central-Government
Economic affairs
Agriculture, forestry, fishing and hunting
Implemented
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-254
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Computer vision
Machine learning
01/01/1970
AI for detection of diseases in plants and trees
The NVWA has a pilot run that uses AI to detect diseases in plants and trees.
National
Netherlands
NL
NVWA
Central-Government
Environmental protection
Protection of biodiversity and landscape.
Pilot
2.021
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-305
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Planning and Scheduling
01/01/1970
Business Intelligence and Analytics (BI&A) - Indication of tax fraud risks based on previous declarations
Dutch Tax Authority works with self-learning models that increasingly more refined indicate where risks are based on previous inspected declarations and feedback of the results. An example is Dynamic Monitoring. This project links outstanding receivables to sources for redress (wages, cars, real estate, etc.) and generates a list of claims with (new) redress options.
National
Netherlands
NL
Dutch Tax Authority
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.014
Analysis, monitoring and regulatory research
Monitoring policy implementation
No
No
Artificial Intelligence
G2G
PSTW-317
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Automated reasoning
Machine learning
01/01/1970
Rijkswaterstaat vital assets - Predictive maintenance on bridges
Using data to predict when maintenance should be carried out on bridges.
National
Netherlands
NL
Ministry of Infrastructure and Water Management
Central-Government
Economic affairs
Transport
In development
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-365
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Planning and Scheduling
01/01/1970
Automated surveillance through audio processing
In Saint-Étienne (pop. 175,000), the city planned to deploy microphones in order to automatically detect suspicious sounds. The project was to be implemented in a poor neighborhood, in coordination with CCTV cameras and an autonomous drone equipped with a camera. The plan was to register all “suspicious” sounds, including things like gunshots but also electric drills, sprays, and whistles. It is currently on hold because the French data protection authority considered it illegal.
The City of Amsterdam receives a report from health insurers, housing associations, energy suppliers and Waternet, amongst others, if they have a customer who has payment arrears with them. The system forwards the report to a social worker from the municipality, who then contacts the citizen within 14 days and makes an initial analysis within 28 days to offer information and make detailed agreements. The social worker reports to the central reporting point which agreements have been made, so that a creditor knows what the next steps are for the payment arrears. The linking of the creditors' report with the data of the Poverty Reduction Department is automated, but a human action is required to start the link. From the moment the report has been forwarded to the emergency services in the correct district, the process is no longer automated. The social service provider visits the reported citizen if the citizen does not make contact himself.
Local
Netherlands
NL32
City of Amsterdam
Local Government
Social protection
Social exclusion n.e.c.
Implemented
2.022
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-1299
x
x
https://gouai.cidob.org/atlas/
Learning
Machine learning
01/01/1970
VeRa 1.0, the artificial intelligence that tracks tax evaders
The AI tool developed by Sogei has started processing data and producing lists of taxpayers with anomalous tax profiles. His gaze crosses current account data, real estate and financial profiles, electronic invoices, payments with credit and debit cards, etc. This is done on pseudo-anonymised data and only with the compilation of critical lists do human specialists intervene. At that point, the summonses start and any alleged anomalies are justified. The whole operation, in combination with electronic invoicing, the daily transmission of electronic payments from card and ATM operators to the Internal Revenue Service, and other procedures, is expected to recover some EUR 14.4 billion in 2022, EUR 15.9 billion in 2023, and as much as EUR 16.1 billion in 2024.
National
Italy
IT
Ministry of Finance
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI to increase the efficiency of fiscal audit at the Greek General Directorate of Financial Controls (GDDE)
The main reasons for the creation of the innovation by the General Directorate of Financial Controls are (1) the impossibility of controlling all the General Government agencies on an annual basis, as a result of which there is no full fiscal control, (2) the need for a financial control database to automate the evaluation process, (3) the need to draw up targeted policies regarding the improvement of financial management for each institution separately, and (4) the detection of fraud and corruption phenomena, which may exist due to insufficient financial control. The innovation aims to resolve the main challenges faced by the General Directorate of Financial Controls in the exercise of its responsibilities. Specifically, the solution is expected (1) to increase the number of audits through the online application of fiscal assessment, so that they cover the greater part of the General Government bodies, within a fiscal year, (2) to automate the evaluation process thanks to the creation of the financial control database and (3) to savw at least 20% of the working time that employees currently spend on conducting checks.
National
Greece
EL
General Directorate of Financial Controls (GDDE)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI tool to spot undeclared swimming pools in France
This is an AI computer vision system developed by Capgemini. The French tax office has identified 20,356 residential swimming pools that had previously gone undeclared, leading to 10 million euros in additional tax revenue opened, helping the government tax other undeclared architectural features such as annexes or verandas. The software automatically recognizes pools in aerial photographs (by looking for blue rectangles, for instance) and compares the results to records in real estate and tax databases. If it finds that a relevant address doesn't have a pool registered, the owner is in violation of tax law.
National
France
FR
General Directorate of Public Finance
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In Portugal, the Control and monitoring Center from the Portuguese Public National Health Service (CCM-SNS), uses data from several databases, in order to detect and fight prescription fraud. It follows a paperless prescription program and the electronic medical prescriptions system which were both implemented in 2016 and made mandatory for the public sector. During the first seven years, the central unit detected irregularities amounting to hundreds of millions of euros, and was instrumental in starting many prosecution for fraud in the health system. According to the Ministry of Health, in the first semester of 2017, the Invoice Control Center processed 356.2 million Euros' worth of prescriptions and flagged 21.1 millions euros to the State prosecutor.
National
Portugal
PT
Portuguese Public National Health Service (Centro de Controlo e Monitorização do Sistema Nacional de Saúde)
Aarhus Municipality creates an AI-enabled analytical tool for sustainable procurement decisions
Aarhus Municipality has taken a significant stride in the realm of sustainable procurement, leveraging the power of artificial intelligence through a collaboration with the local company Konsido. Together, they have crafted an innovative analysis tool that guides businesses in revamping their purchasing patterns towards more eco-friendly alternatives. With public sector spending on goods and services reaching DKK 200 billion annually, this tool presents a substantial opportunity for integrating sustainability into public procurement.
Municipality of Palaio Faliro: Development of IOT Platform - Energy Upgrade
The goal of this project is the development of a centralized IOT management platform with the ability to control, record and analyze power consumption data and other resources in buildings and other infrastructures of the Municipality of Palaio Faliro. The IoT platform (SenseOne IoT) can become a universal system, oriented towards the central monitoring and management of its energy behavior by controlling the Municipality's energy footprint in its building infrastructures (e.g. Municipal buildings, School facilities, Sports facilities, street lighting, etc.) as well as in any other infrastructure it has, from which it could collect reliable data (garbage bins, parking spaces, meters of environmental indicators, natural gas, smart meters for monitoring water consumption and tanks, smart sensors for wells and waste, electric chargers for electric cars, etc.).
Local
Greece
EL30
Municipality of Palaio Faliro
Local Government
Economic affairs
General economic, commercial and labour affair
Pilot
2.021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-1476
x
x
x
OPSI Database
Planning
Optimisation
internet of things
10/02/2023
HOPE - Healthy Outdoor Premises for Everyone
This air quality monitoring network in Helsinki region provides information from fixed monitoring stations but the network consists currently of only few locations. The project aims to produce comprehensive hyper-local air quality monitoring network, including crowdsourcing portable monitors that gives citizens air quality information of the exposure to air pollution in places where they live and they travel in the city.
Local
Finland
FI1B
City of Helsinki
Local Government
Environmental protection
Environmental protection n.e.c.
Pilot
2.018
2022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1330
x
x
x
x
x
x
https://oecd-opsi.org/innovations/hope-project/
Perception
sensors system
01/01/1970
E-Discovery - automatic classifcation of incoming and outgoing emails
In 2016, the Nationaal Archief started a study into the possibilities of E-discovery within information management. As part of this research, in collaboration with the ICT Implementation Organisation (ICTU), a prototype has been developed that automatically classifies incoming and outgoing e-mails.
National
Netherlands
NL
National Archives and ICTU
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.017
2018
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-329
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Automated reasoning
Machine learning
text classification
01/01/1970
Detection causes early school leavers Kungsbacka - Analysing data of early school leavers
Utilize AI technology to analyze data concerning students who transition from primary school to upper secondary school without eligibility. Annually, there are approximately 100 students in this category. Discovering the underlying factors of this issue and initiating proactive intervention is of significant interest. Currently, the analysis is limited to grades and is conducted manually. AI technology is expected to uncover additional contributing factors to the problem. This initiative will serve as the inaugural case for the organization, with the intention of expanding the use of AI technology to address other areas.
Local
Sweden
SE
Kungsbacka municipality
Local Government
Education
Pre-primary and primary education.
Pilot
2.020
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-182
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Learning
Planning and Scheduling
Machine learning
11/10/2023
Kranj Digital Twin - Representation of the city digitally
Digital twin for representing consuming of water, gas, traffic.
Local
Slovenia
SI042
City Municipality of Kranj
Local Government
General public services
R&D general public services.
Implemented
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-200
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Planning
Optimisation
Machine learning
01/01/1970
Better guide environmental police checks
French Biodiversity Agency (AFB): better guide environmental police controls thanks to AI;
Targeting establishment inspection - refine targeting of establishments for inspections
refine the targeting of establishments to be inspected in the direct delivery sector to consumers (restaurants, catering trades, distributors) through consumer reviews on online review sites.
National
France
FR
General Directorate of Food (DGAL) of the Ministry of
Agriculture and Food:
Detecting 'unknown' companies with environmental risk
Mapping unknown companies that pose a potential environmental risk by making smart use of data.
Local
Netherlands
NL
Municipality of Eindhoven
Local Government
Economic affairs
General economic, commercial and labour affair
Implemented
2.017
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-349
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Detection of crime and subversion in the municipality of Nederweert (SyRI system)
The municipality of Nederweert uses algorithms (SyRI system) to detect crime and subversion: in buildings where the paperwork smacks of suspicious cases.
Local
Netherlands
NL
Municipality of Nederweert
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-355
x
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
AviaTor - Pilot detection child abuse
AviaTor, which stands for Augmented Visual Intelligence and Targeted Online Research,was developed from a research project into a working prototype in just 12 months. By using expert insight gained from extensive interviews with the Dutch and Belgian police, it was possible to establish how to best process NCMEC referrals. The AviaTor Project is funded by the European Union's Internal Security Fund – Police. ZiuZ develops a solution AviaTor, which stands for Augmented Visual Intelligence and Targeted Online Research, is an efficient tool that helps you prioritise all aspects of CSAM (Child Sexual Abuse Material) reports, so that you can focus on identifying perpetrators and saving victims. By combining visual intelligence to help prioritize reports with online sources for additional information, AviaTor reduces the time spent by law enforcement agencies processing CSAM reports. This makes the processing not only quicker, but also more efficient and complete.
National
Netherlands
NL
National Police, Ziuz
Central-Government
Public order and safety
Police Services
Implemented
2.021
2023
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-359
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Searching
Planning and Scheduling
01/01/1970
Enforcement of social policy laws with AI
AI to monitor the enforcement of the social security laws checking for fraud.
National
Netherlands
NL
UWV, SVB, the Tax And Customs Administration, DUO, Justid, CJIB and RDW
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Pilot
2.017
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-375
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Early school leavers in the municipality of Amersfoort - Estimation of students at risk
The municipality of Amersfoort and Dordrecht use an algorithm to estimate which students are at risk of becoming early school leavers.
Local
Netherlands
NL
Municipality of Amersfoort and Dordrecht
Local Government
Education
Education n.e.c.
In development
2.019
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-383
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Poverty prevention - Identification of poverty and debt early
Digital solution to identify poverty and debt early and preventively by drawing conclusions from the data of different agencies without violating the privacy of the citizen (e..b g. multi-party computation).
Local
Netherlands
NL
Brightlands Techruption, CBS, municipality of Heerlen, CZ, Maastricht University, TNO
Local Government
Social protection
Social protection n.e.c.
Pilot
2.018
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-390
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Checking of data Estonian Unemployment Insurance Fund
Estonia’s Unemployment Insurance Fund (EUIF) increasingly uses different automated solutions in its everyday work. After a citizen registers on the Unemployment Insurance Fund website as unemployed, the data is checked and, if it is correct, the citizen is then registered as unemployed. In the background, the system uses AI to check an applicant’s data in different databases. It then decides which document to send to the applicant.
Detect early learning problems in primary schools (METS)
Slovenia was one of the first countries in the world to develop and test an intelligent system to detect early learning problems in primary schools (METIS). The system was designed to monitor pupils’ grades and absences, to search for specific learning patterns, and help teachers find “problematic” pupils. However, the system has been critized. The educational experts were critical of the methodology and they claimed that grades and absences by themselves were not sufficient indicators to reliably detect learning problems. In addition, the budget was too small, and thus researchers had to use interpolated data and take other shortcuts. The public debate also addressed another related issue: that a lot of school data is collected and owned by a private (commercial) contractor - which has a de facto monopoly on AI development in education.
Automated processes Uddevalla - AI to internal processes
Uddevalla municipality has 10 automated processes underway, which corresponds to 20 full-time positions' annual work. Until 2021, more automated processes will be started, which will free up twice as many full-time jobs. Before the end of the year, Uddevalla municipality will, through automation, free up resources corresponding to 20 full-time positions' annual work within the social administration. They will also be working on new processes so that another 20 full-time positions can be released by 2021. An automated process can also handle increased volumes without additional resources. The freed up resources can, for example, be used to strengthen childcare and handle increased volumes in the home care service.
Right now, Uddevalla municipality has 10 automated processes and the processes involved are:
Compensation, Sick pay costs, Authorization admin, Info technology group, Planning system, Financial aid, Automatic closing, Accounting Försäkringskassan, Lunch boxes, Absence, Extra time, New decisions, Change in income, Resource allocation
Local
Sweden
SE
Uddevalla municipality
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
RPA in Södertälje - Automation of internal services
Municipality of Södertälje has introduced RPA to automate several services within the following areas: Absence reporting of hourly employees, terminate hourly employees, travel service booking and employer certificate.
Local
Sweden
SE
Municipality of Södertälje
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Manchester’s Research & Intelligence Database - Identifying troubled families
Manchester City Council is using a system it calls the Manchester Research & Intelligence Database to identify Troubled Families, families in need of support, to enable caseworkers to access more information more quickly than previously and to enable the collection and analysis of data to assess services and impact. The Council developed the system by buying an IBM product called iBase. The approach to using the system has been internally developed. It is noted that the aim is to empower ‘lead professionals to make the best use of data they are legally able to see, and is not about replacing decision making or interpretation with system algorithms or decisions’. The stated aim is to enable a more ‘holistic’ understanding of people, needs and services. Future goals include developing decision making tools, building performance reporting tools, building threshold and alerting tools and rolling the system out to more users, as well as connecting more data.
Local
United Kingdom
UK
Manchester City Council
Local Government
Social protection
Family and children.
Implemented
2.016
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-468
x
x
x
https://data-scores.org/case-studies
Perception
Planning and Scheduling
Knowledge representation
01/01/1970
CEOS - Knowledge of the Evolution of Opportunities between the Genders
CEOS - Knowledge of the Evolution of Opportunities between the Genders
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Social protection
Social protection n.e.c.
Implemented
2.019
2020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-484
x
x
x
Learning
Machine learning
Knowledge representation
01/01/1970
CDAP@UP (Predictive Analysis to Promote Student Success and Fight School Dropout)
Predictive analysis to promote student success and combat school dropout at the University of Porto.
Against the background of climate change, the Federal Institute for Geosciences and Natural Resources (BGR) and the Karlsruhe Institute of Technology (KIT) are developing methods for nationwide prediction of groundwater levels in a joint project. The researchers rely on artificial intelligence (AI).Artificial neural networks (ANN) are used, which have already proven their suitability for modeling and predicting groundwater levels many times over. A reliable prediction of the groundwater level is, among other things, the basis for deriving water availability for drinking water supply and irrigation in agriculture. It is also important for delineating potential land settlement zones caused by extremely low water tables associated with drought and water abstraction, and areas of potential high groundwater levels affecting transport infrastructure, buildings and agricultural land. In this way, suitable avoidance and adaptation strategies can be designed.
National
Germany
DE
Federal Institute for Geosciences and Natural Resources (BGR)
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.020
2023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-941
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
08/07/2023
EnMAP - Environmental Mapping and Analysis Program
EnMAP (Environmental Mapping and Analysis Program) is a German hyperspectral satellite mission that aims to monitor and characterize the Earth's surface worldwide. The main goal of EnMAP is to provide accurate diagnostic information on the state and evolution of terrestrial and aquatic ecosystems. This makes it possible to study environmental changes and the impact of human activities on ecosystems in different areas such as agriculture and forestry, geology and soils, urban areas, coastal and inland waters.
National
Germany
DE
Federal Ministry of Economics and Climate Protection (BMWi)
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.020
2023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-946
x
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
Machine learning
08/07/2023
Resource Allocation System
The Resource Allocation System (RAS) is just a tool used to generate an estimated budget for community care. Staff will use their judgement as to the amount of money estimated and the suitability of this budget to meet care and support needs. The Social Care professional, the person assessed and their nominated representatives will determine a support plan to meet the outcomes relevant to the identified needs. Support planning is the process which determines how the needs recorded in the assessment will be met for the individual in question. As part of this process, the estimated budget acts as guidance with regard to the likely order of budget that the local authority would expect to spend. The Council take into consideration the application of a strengths based approach and meet needs from the person’s own network and community. All records can be challenged reviewed.
Automated transcripts to speed up judicial proceedings
Legal proceedings have a peculiarity when it comes to the drafting of judgments. Sometimes the transcriptions of the meetings are needed, especially when the judgment is escalated to higher instances. Given the recording of the meeting, the video clip is examined to find out, for example, where exactly something was said or who was named. At the moment, in the Basque Country, administration transcripts are made by manually reviewing the videos of all the sessions. Thus, it's not possible to easily search for words, phrases, and generic entities across the video clip and there isn't any correlation between the speech and the person who pronounced it.
Expected benefits
Converting voice data into searchable text using automated transcription services may save significant time and create actionable value. With this solution, 100% manual transcription is no longer necessary, and efforts can be focused on correction and completion.
In addition, if a court case is taken to a higher level, it will also save time by making it easier to find the exact points in the video in which some information has been said.
An AI Pilot will tackle the use of machine learning for document review/classification in administrations. The pilot will identify different use-cases in document classification, with a focus on investigative activities, where huge volumes of unstructured data (documents, emails) need to be reviewed by given deadlines to identify documents that are relevant for a particular matter. The AI Pilot will: (i) compare different machine learning algorithms and different model approaches; (ii) evaluate the added value of applying machine learning; (iii) assess the interoperability requirements for operating them, i.e. to integrate and exploit machine learning on top of existing document repository and document review systems; (iv) assess legal and organisational aspects that could result from using machine learning by administrations for document classification
How Iceland is using GPT-4 to preserve its language
Iceland partnered with OpenAI to investigate how to improve the Icelandic language abilities of its new model, GPT-4, which was officially announced today. This cooperation results from the visit of the President of Iceland and ministers to the United States in Spring 2022 when, among others, they met Sam Altman, the founder and CEO of OpenAI. One of the key goals of this collaboration was to begin building a resource that could serve to promote the preservation of other low-resource languages, helping to ensure all languages and cultures are represented in digital technologies.
National
Iceland
IS
Language Planning Department of the Government of Iceland
The aim of the project is to implement and demonstrate the effectiveness of Virtual Power Plants (VPPs) in achieving decarbonization and energy efficiency objectives within the smart energy grid. Led by the demonstration in the Leppävaara district of Espoo, Finland, this project is overseen by experts aiming to coordinate local energy resources including generation, storage, and consumption. The focus is on addressing challenges stemming from renewable energy variability, limited energy storage, and insufficient flexibility in energy demand. Key to the project is the development and implementation of advanced forecasting models to optimize energy balance and consumption, particularly in urban environments.
C-19 - Interdepartmental chatbot on the topic of Corona.
Since the beginning of the pandemic, the number of enquiries in the public services has increased by up to ten times. A chatbot automatically answers questions from citizens. In the process, existing FAQs are entered as building blocks for a dialogue. In the future, chatbots will have functions for creating applications and clarifying status. The AI components will used primarily for speech recognition, but also for processing the dialogues conducted. C-19 Chatbot provides pre-formulated answers and references to further sources of information.
National
Germany
DE
ITZBund
Central-Government
General public services
General public services n.e.c.
Implemented
2.020
Public services and engagement
Service personalisation (various)
No
No
Artificial Intelligence
G2G
PSTW-150
x
x
x
KI im Behördeneinsatz: Erfahrungen und Empfehlungen https://www.oeffentliche-it.de/documents/10181/14412/KI+im+Beh%C3%B6rdeneinsatz+-+Erfahrungen+und+Empfehlungen
Communication
Natural language processing
Automated reasoning
chatbot
11/09/2023
Health data hub - Creation of a big data infrastructure in health
create a “big data” data infrastructure in health as well as bring together tools and skills to significantly improve the efficiency of our health system. The advantages of the project: the development of data-driven analysis for clinical research, decision support in terms of resource allocation and the development of predictive and efficient medicine
In government administration various critical services are used. In order to maximise these services reability and availability they are introducing various machine learning techniques. They are focusing for the smooth operation of huge amount of services such as in order to minimise the risk of service corruption we are predicting the future load or we are trying to identify the miss usage of a certain services, etc. They are using different algorithms to create models for anomaly detection in order to analyse huge amount of data, which are produced by various general public services used by many people for government administration.
National
Hungary
HU
Idomsoft ZRT
Central-Government
General public services
General services.
In development
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-197
x
x
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Planning
Planning and Scheduling
Machine learning
anomaly detection
11/10/2023
Ionizing radiation exposure monitoring information system (SISERI)
Using data from the ionizing radiation exposure monitoring information system (SISERI), AI will allow personalized monitoring of workers' exposure to ionizing radiation and easier detection of anomalies.
National
France
FR
Institute for Radiation Protection and Nuclear Safety
AI to track down those who do not pay taxes: the Revenue Agency project
The European Union will finance the "A data driven approach to tax evasion risk analysis in Italy" project, which involves the use of innovation to preventively identify those at risk of tax evasion. With the collaboration of SOGEI (in-house of the Ministry of Finance), it is to deeply innovate, through the best innovations of digital technologies, the non-compliance risk assessment processes: in essence, it will introduce, experiment and use innovative techniques of network analysis, machine learning and data visualization, in order to create a new system to support the processes of identifying subjects at high risk of evasion.
National
Italy
IT
Agenzia delle Entrate
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
REACHOUT: Smart Cities: from smart waste to smart tourism
As cities aim to start using big data and automated processes to become “smart”, a series of ADM systems have been embedded at the municipal level in Spain. These systems usually support decision-making rather than working entirely autonomously. One such example is the Smart Waste platform, which collects data from sensors installed in bins and trucks, and also from social media, surveys, the census, and satellite information. The combined data helps local authorities decide what services will be needed when and where. Smart Waste was developed by The Circular Lab (from the innovation center of Ecoembes) which is a non-profit organization charged with collecting plastic packaging, cans, cartons, paper, and cardboard packaging for recycling. Minsait, a division of Indra, a Spanish multinational transport, defense, and security technology consultancy company also helped develop the platform. During 2018, the Logroño municipality and the La Rioja and Cantabria regional governments first ran the platform as a pilot and today it is available to local and regional authorities all over Spain. As is the norm in almost every case in Spain, there does not seem to be any available information on how the software works, what kind of output it produces, and what decisions or changes the different authorities have adopted due to its use.
Local
Spain
ES
Logroño municipality and the La Rioja and Cantabria regional governments
Helsinki trials AI and automation as part of its drive to digital services
Earlier this year it completed its second campaign of “agile trials” in the City’s Experimentation Accelerator, which tested 10 ideas submitted by city employees for the use of AI and automation. The City’s latest trials focusing on AI and robotic process automation sought answers to a variety of questions, such as the following: can AI help with the management of employment? can AI benefit work shift planning? can AI help gain a more realistic and accurate situational picture of traffic emissions in Helsinki? can AI help with the analysis of performance reviews to enable the development needs of employees to be supported better than before? can robotic process automation be used to facilitate the quality monitoring of student information? can a chatbot guide and advise business travellers? what is the benefit of a neural network-based AI identifying signatures in PDF documents?
In 2019, the first experiment with automated decision-making within the justice system was developed at LIDER Lab Scuola Superiore Sant’Anna in collaboration with EMbeDS, KDD Lab and the Tribunal of Genoa (Gonews 2019).Predictive Justice is an ambitious long-term project built with an innovative approach and an underlying philosophy. The approach starts from the assumption that only the combination of different expertise and different tools in coherent and integrated pipelines can offer effective results in a short time. For this reason, the teams of each "sub-project" are interdisciplinary and the individual sub-projects also constitute autonomous projects from a scientific and operational point of view. Precisely the idea that the advancement of knowledge with its applicative implications offers pieces to be organized modularly in multiple ways has convinced us to organize the work in building-blocks projects. The ambitions are multiple and transversal: from the attempt to "export" knowledge, techniques, and solutions across disciplines (for example from omics to legal data mining) to the combination of protocols and software to automate the pseudonymization of texts or to the creation of innovative tools for querying legal materials through their automatic annotation to the construction of prediction tools based on data science and Intelligence Artificial, to the attempt to offer understandable explanations on the functioning of the tools produced / used adapting them to the needs / capabilities of the different end users. All these steps are obviously articulated in full coherence with the corresponding regulatory and ethical framework, convinced that the regulatory and ethical profiles in research are central and go beyond mere adherence to the rules.
The research unit was established in 2017 when put first two AI models into production, in direct integration with an (internal) Control Systems so they are continually evaluating new data. Every time there's a change in our data, it's machine interprets certain thresholds put up for decision support. Intelligent Control. They have about 30 models in production today and are currently implementing their third generation of our platform now called the Intelligent Control Platform. Currently working with real time graph ML and fraud detection and architecting of the data platform supporting this.
National
Denmark
DK
Danish Business Authority
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.019
Enforcement
Predictive enforcement processes
No
Yes
Artificial Intelligence
G2G
PSTW-202
x
x
Survey Use and impact of AI in the public sector. 2021 (https://ai-watch.ec.europa.eu/news/survey-artificial-intelligence-use-public-sector-2021-06-11_en)
Learning
Machine learning
Automated reasoning
fraud detection
01/01/1970
Manchester uses artificial intelligence to gain more insight into active travel
Around 100 sensors from Vivacity Labs will be installed to capture anonymous traffic counts in real-time to find out how segregated cycling and walking routes and priority areas are being used. Transport for Greater Manchester (TfGM) is partnering with Vivacity Labs to install artificial intelligence-powered sensors across the region to capture anonymous data in real-time on cycling and walking, helping to assess trends on key roads and junctions.
LAA - Address quality in Personal Records Database (BRP)
Data analysis used to achieve pattern recognition and to search for incorrect addressing based on this. The aim is to put the BRP in order and ultimately contribute to the fight against fraud.
National
Netherlands
NL
Ministry of Interior
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In development
2.018
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-346
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
pattern recognition
01/01/1970
Predicting long term unemployment in Portugal
Institute for Employment and Vocational Training (IEFP) is the Portuguese government employment agency whose mission is to foster quality job creation and combat unemployment. The agency does so by implementing active employment policies, including vocational training. The purpose of the project is to (1) better identify individuals at high risk of long-term unemployment (LTU) and (2) support more efficient allocation of IEFP’s resources to respond to the needs of unemployed individuals. The IEFP’s current model is based on risk categories (high-, medium-, or low-risk) assigned to each applicant when registering at IEFP. This project aims at improving the existing system by creating a model that dynamically updates an individual’s score over time, and better identifies high-risk individuals (as is appropriate to the needs of IEFP and partner institutions). Providing a dynamic score for LTU would enable the IEFP to strategically prioritize which support to provide, and how to optimize the delivery of services to those who need it most.
National
Portugal
PT
Institute for Employment and Vocational Training (IEFP)
How the Ministry of Justice used AI to compare prison reports
The Ministry of Justice trained a neural network on the prison reports to track how people use specific words in prison contexts. The algorithm groups words with similar meanings to form an ‘intelligent search’ tool. New reports are automatically added to the tool’s library so the data remains up-to-date. This means staff can rapidly uncover information buried in the reports and identify trends.
Improve the identification of the employing establishment in the population census
Based on the declaration of the employing establishment in the population census data and the SIRENE database of companies and their establishments, the AI will make it possible to develop a recommendation engine for the agents who correct the census data. The project will allow greater precision in home-work statistics provided by INSEE and a gain in efficiency in the data production chain.
National
France
FR
National Institute of Statistics and Economic Studies
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
IRIS – Application of Artificial Intelligence Techniques in the Supreme Court of Justice
The objective of project IRIS is twofold: on the one hand, it focus on the development of automatic summarization approaches for court decisions; on the other hand, the project aims to create a suitable representation able to be browsed in a way that is helpful in the decision process. The summarization approaches should be capable of generating technical summaries, important as an instrument for the study, processing, and dissemination of court decisions, and documents that are understandable by non-technical people. The development of a browsable representation that captures the key elements of judicial proceedings will ease the complex task of analysing these type of documents, augmenting the support for the decision process.
National
Portugal
PT
Supremo Tribunal de Justiça
Central-Government
Public order and safety
Law courts
Pilot
2.020
2023
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-507
x
x
https://www.inesc-id.pt/projects/PR07005/
Communication
Natural Language Processing
Machine learning
text analysis
01/01/1970
Real-time predictions and essential information for clinicians
To manage the planning of staff resources and patient processes information about e.g. discharges and the current occupancy is required. The purpose is to provide health professionals with real-time predictions of the occupancy at the hospital wards. This allows for making better use of the hospital’s capacity and organising patient pathways more efficiently., To manage the planning of staff resources and patient processes information about e.g. discharges and the current occupancy is required. The purpose is to provide health professionals with real-time predictions of the occupancy at the hospital wards. This allows for making better use of the hospital’s capacity and organising patient pathways more efficiently. The algorithm provides predictions for the bed occupancy rate of the hospital wards, the number of discharges and the risk of patient readmission in order to provide a real-time picture of the capacity.
Local
Denmark
DK
Regionshospitalet Randers
Local Government
Health
Hospital services.
Pilot
2.019
2020
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-208
x
x
Mail to AI Watch 15-05-2021
Planning
Planning and Scheduling
Knowledge representation
01/01/1970
Optimize the processing of reports of adverse health events
Using the data from all the reports of adverse health events, the AI will make it possible to classify the reports, extract the relevant business concepts and detect anomalies in the reports.
Facilitate access to patient information - Semantic search in patient records
The AI will allow a semantic search in the computerized patient record to allow the healthcare staff to find and visualize the information on the patient. The prototype will facilitate the work of nursing staff and reduce the loss of time associated with finding information on the patient.
Acts - Develop Artificial Intelligence in dematerialized legality control
Using data from the @ctes (Acts) application, the AI will simplify the work of agents in the prefecture, by automatically sorting transmissible and non-transmissible acts and by detecting the information to be checked as a priority.
National
France
FR
General Directorate of Local Authorities
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AICrimePrediction (AICP) - Prediction of the risk of crime and terrorism
AICrimePrediction (AICP) is a feasibility study of the Amsterdam police and Ciphix. It investigates whether the historical data of the control room (type, time, location), combined with the real-time reports by means of AI, can predict the risk of crime and terrorism with great accuracy.
Local
Netherlands
NL32
Amsterdam Police
Local Government
Public order and safety
Police Services
Pilot
2.019
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-303
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Blue Operational Prevention Service
The aim of this project is to prevent flooding. The optimal deployment is determined by minimizing real-time information about the risks with smart algorithms based on the available resources. This gives a user a tailor-made action perspective.
National
Netherlands
NL
Netherlands Enterprise Agency (RVO)
Central-Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.019
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-314
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Case Law Engine
The Public Prosecution Service (OM, Openbare Ministerie) is a Dutch governmental institution that investigated the applications of AI in their daily working procedures. The OM needed a tool to reduce research time and also to improve the quality of case preparation. The private company LexIQ developed a “Jurisprudentierobot” for the OM, a tool that supports prosecutors and researchers in their daily work to search, analyse and make use of insights in criminal cases. the software saves time and gives users an indication of the possible outcome in court. Additionally, it also helps them discover hidden information. The use of machine learning algorithms and our features such as data visualisations and intuitive search functionalities, helped OM approach the overload of information in a new and better way.
National
Netherlands
NL
Public Prosecution Service
Central-Government
Public order and safety
Law courts
Implemented
2.019
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-318
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Knowledge representation
Searching
01/01/1970
Improve data quality with AI - Machine learning to improve the data quality of registrations
The services of the municipality of The Hague run on data registrations. The quality of the registrations can have consequences for the quality of the service. In this pilot, AI (machine learning) was used with the aim of analyzing, monitoring and continuously improving the data quality of the registrations. Phinion's Qbot product has been used. Qbot discovers patterns and deviations within and between registrations via machine learning.
Local
Netherlands
NL
Municipality of The Hague and Phinion Data Engineering.
Local Government
General public services
R&D general public services.
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-321
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Knowledge representation
01/01/1970
The Refinery: AI in investigation support
A facility that makes it possible to quickly access, give meaning to large amounts of police data, to analyse and visualize in conjunction with each other.
Local
Netherlands
NL
Dutch Police
Local Government
Public order and safety
Police Services
In development
2.018
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-322
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Excess Material Exchange (EME)
Various organizations are exploring the possibilities of exchanging residual materials among themselves. With the help of AI, supply and demand are linked together and a trading platform is created to close the residual flows circle of the organizations. EME then uses Artificial Intelligence (AI) to quickly read and interpret all that data. AI ensures that matches are made quickly and on a large scale between buyers and suppliers of materials. The intelligence lies in the fact that the AI program also brings together parties.
National
Netherlands
NL
ProRail, Schiphol and other organisations
Central-Government
Economic affairs
Transport
Implemented
2.018
Public services and engagement
Tracking of goods and assets along the supply chain
No
No
Artificial Intelligence
G2G
PSTW-330
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Optimisation
01/01/1970
Intelligent traffic control systems (I-VRI's) - Better traffic flow
The province of Gelderland has replaced the existing traffic lights with intelligent traffic control systems (iVRIs) at 8 intersections in Arnhem and Velp. These new installations ensure better flow. The iVRI's use mobile data from road users. For example, buses and emergency services can be given priority when passing through an intersection. In addition, the road user receives up-to-date information about the fastest route through the city and advice on speed. This information allows road users to tailor their traffic behaviour to the current situation. This results in a better flow.
Local
Netherlands
NL
Province of Gelderland
Local Government
Economic affairs
Transport
In development
2.016
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-342
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
iRN_iColumbo
A service within the Internet Research & Investigation Network (iRN) of the police where the Internet can be methodically and automatically searched for suspicious material.
National
Netherlands
NL
Dutch Police
Central-Government
Public order and safety
Police Services
In development
2.011
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-344
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Learning
Machine learning
Searching
01/01/1970
Detecting welfare fraud - Prediction of the likelihood of unlawful behavior on the House Market
The Municipality of Nissewaard uses AI to detect welfare fraud. The algorithm maps patterns in data that indicate an increased risk of wrongdoing. Based on these patterns, the algorithm predicts the likelihood of unlawful behavior for each client.
Local
Netherlands
NL
Totta Datalab, municipality of Nissewaard, municipality of Brielle
Local Government
Social protection
Social protection n.e.c.
In development
2.017
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-350
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Detecting welfare fraud in the municipality of Deventer and Goirle (SyRI system)
Generating risk profiles of welfare recipients. On the basis of the risk score, it is determined whether a dossier is additionally investigated. (SyRI system)
Local
Netherlands
NL
Municipality of Deventer, Municipality of Goirle
Local Government
Social protection
Social protection n.e.c.
Pilot
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-351
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Detection of crime and subversion in the Municipality of Leudal (SyRI system)
The municipality of Leudal uses algorithms (SyRI system) to detect crime and subversion: in buildings where the paperwork smacks of suspicious cases.
Local
Netherlands
NL
Municipality of Leudal
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-352
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Detection of crime and subversion in the municipality of Dronten (SyRI system)
Dronten Municipality has an experiment under way to investigate how algorithms (SyRI system) can be used to detect subversive crime
Local
Netherlands
NL
Municipality of Dronten
Local Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-353
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Detection of crime and subversion in the municipality of Maastricht (SyRI system)
The municipality of Maastricht uses algorithms (SyRI system) to detect crime and subversion: in buildings where the paperwork smacks of suspicious cases.
Local
Netherlands
NL
Municipality of Maastricht
Local Government
Public order and safety
Public order and safety n.e.c.
In development
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-354
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Machine learning
01/01/1970
Smart decision aid - Determining if a case is a scam or not
The National Internet Reporting Centre receives 42,000 reports of buying and selling fraud every year. In about 10,000 cases, after studying a police officer, it turns out that this is not a criminal offence. The 'smart decision aid' helps determine whether this is a scam and links this directly back to the declarant. The decision aid also offers an action perspective if it turns out that they have not been scammed.
National
Netherlands
NL
National Police Lab Artificial Intelligence
Central-Government
Public order and safety
Police Services
In development
2.019
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-370
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Automated reasoning
Knowledge representation
01/01/1970
Reference Index Recherche Onderzoeken en Subjecten - Detection of unusual transactions
Unusual transactions are compared by means of a partly automated process with the Referral Index Recherche Onderzoeken en Subjecten (VROS), a file managed by the National Police. Positive matches led to a suspicion of the unusual transactions in question. It is clear in these cases that the transaction in question is linked to an investigation.
National
Netherlands
NL
Financial Intelligence Unit Netherlands (FIU-Netherlands)
Central-Government
Public order and safety
Police Services
In development
2.018
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-380
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Predict which residents have a higher risk of care or debt problems in Twenterand (SyRI)
At least 25 municipalities use predictive systems and algorithms to, for example, detect welfare fraud, predict where potentially subversive crime takes place and to be able to help citizens with debts in time. Risk profiling is under a magnifying glass. In the childcare allowance affair, dual nationality appeared to be taken into account when drawing up risk profiles. Last year, the judge also dismissed the SyRI profiling system, partly because it was insufficiently transparent and therefore there was a risk of discrimination.
Local
Netherlands
NL
Municipality of Twenterand
Local Government
Social protection
Social protection n.e.c.
In development
2.021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-382
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Planning
Planning and Scheduling
Automated reasoning
01/01/1970
Monitoring of a Water Treatment Station
Monitoring of the Water Treatment Plant in Kartuzy includes: measurements of the flow rate, pressure in the network, control and regulation of the intake operation. Control of the amount of water sent to the water supply network. Balance of the volume of water distributed in the network, e.g. water losses
Local
Poland
PL
Municipality of Kartuzy
Local Government
Housing and community amenities
Water supply.
Implemented
2.020
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-395
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Learning
Machine learning
Optimisation
01/01/1970
Intelligent water and sewage network management system
The project involves the construction of an analytical system including hydraulic calculations, devices for the ongoing monitoring of network parameters and information about recipients. It is in line with the global trend of building smart grids, the aim of which is to optimize the operation of the network and its maintenance costs through the use of dynamic (on-line) information about the network load and optimization of used resources.
Local
Poland
PL
Municipality of Zywiec
Local Government
Housing and community amenities
Water supply.
In development
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-396
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Learning
Machine learning
Optimisation
01/01/1970
AI-based timetables
Provision of software for creating timetables, which takes into account historical data obtained from vehicles on the completed timetable. The software enables the projection of historical data from the completed trips on the timetable and the determination of the optimal travel time on a given section on the basis of statistical analysis, ensuring maximum punctuality.
Local
Poland
PL
Municipality of Poznan
Local Government
Economic affairs
Transport
Implemented
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-401
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Planning
Planning and Scheduling
Optimisation
01/01/1970
Poznan: Improving the flow of electric bus traffic
In connection with the planned introduction in the fourth quarter of 2019 of electric buses on the route No. 174, traffic lights on the route of this line are equipped with signal receivers from buses, and traffic light programs are adjusted to prioritize buses. The aim is to obtain the maximum smoothness of bus traffic in order to ensure the longest possible vehicle charging time in the end loop.
Local
Poland
PL
Municipality of Poznan
Local Government
Economic affairs
Transport
Pilot
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-402
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Reasoning
Automated reasoning
Connected and Automated vehicles
01/01/1970
Taxation and the automatization of property evaluation
The Danish government has been trying to centralize and automate tax administration for years. One of the key initiatives is automating property value assessments. The Ejendomsvurderingslov (law on property assessment, 2017) mandates the use of an automated system for property valuation. This system is expected to use machine learning to develop a "statistical predictive model" to calculate property values. However, the system has been delayed and there are concerns that it does not comply with Danish administrative law, is more expensive than originally estimated, and may not be accurate.
National
Denmark
DK
Danish Tax Authority
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Exam control in schools: fighting fraud or profiling students?
Danish students have protested against the use of digital tools to detect exam fraud, arguing that they are invasive and violate their privacy. Additionally, there are concerns about the accuracy and fairness of these systems, and the potential for them to be used to discriminate against certain groups of students. One student described how to disable a digital exam monitor on Github, and a group of students at Copenhagen University developed a machine learning system to detect plagiarism, based on 130,000 student assignments. However, the use of this data was controversial, as it was done without permission from the high schools. The Danish Ministry of Education has put The Digital Exam Monitor on hold, but students continue to ask the authorities to shelve it entirely.
The Youth Guarantee Support System (YGSS) to identifying young people not in education or employment
Since 2018, municipal governments in Estonia have been able to use a tool called The Youth Guarantee Support System (YGSS) (Mis on noortegarantii tugisüsteem? – Tööelu.ee o. J.). This tool helps case managers (social workers, child protection officers, youth workers, etc.) identify young people aged 16-26 who are not in education, employment or training (NEET). It is used to support them when they need to return to education or enter the labor market. Case managers of the Youth Guarantee Support System or the municipal government employees can see information about young people living in their specific locality. However, up until now, not all of the municipalities have joined the program. In order to join, the municipal governments have to send an application to the Municipal Government Information System for Social Services and Benefits (STAR). The case managers or municipal government employees are then shown a list in the STAR system of all the NEET youth who are registered as residents in a specific municipal area and who – according to other registry data – need help. This information is based on data from nine different registries, creating, therefore, a very comprehensive dataset that includes information on the young person’s address, email, phone number, educational background, and if they studied in Estonian or Russian. Young people have the right to forbid the analysis by a case manager, and in cases where the data is processed, young people must give their consent. The case manager then contacts the young people identified by the system and a letter or an SMS is sent to each person asking them to complete a survey. The Youth Guarantee Support System Request is automatically triggered twice a year (15.03 and 15.10).
The Ministry of Finance’s financial administration has been using machine learning to detect tax evasion schemes, and tax fraud, and to find errors in tax reports. During the research for this report, we also learned that the ministry ranks “risky” citizens who it thinks are more likely to become tax evaders.
National
Slovenia
SI
Ministry of Finance
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Grouping of typical prospective progression patterns with regard to benefit payments in the system of social security and gainful employment as well as estimation of group membership by using individual characteristics and retrospective progression data using a machine learning approach.
AICE (Data Science and Over-Indebtedness: Use of AI algorithms in Credit and Debts)
Research indicates that vulnerability for over-indebtedness is mainly determined by socio-economic factors and financially relevant life events such as job loss. Given this scenario, this project proposes the use of Machine Learning (ML) for developing descriptive and predictive models, to understand the influencing factors of over-indebtedness on Portuguese consumers. Descriptive models will be obtained using Unsupervised ML algorithms like Self Organizing Maps and Agglomerative Hierarchical Clustering and will be used for establishing consumer clusters and guidelines for over-indebtedness regulation and consumer financial empowerment.
MapIntel - Interactive Visual Analysis Platform for Competitive Intelligence
Competitive Intelligence (CI) is concerned with gathering and analyzing information on any aspect of the business environment needed to support executives in strategic planning and decision-making. In this project they propose a neural network-based document clustering system, which is a genuine content addressable memory system, meaning it clusters and stores text documents so they can be retrieved based on their content. Using Self-Organizing Maps (SOM’s), documents are mapped as points on a semantic map, in a topological order that describes the similarity of their contents. This map is then used as a metaphor to interact with the text corpus, creating an interactive visual analytics tool, allowing for its exploration through different, but correlated views and iteratively selecting and examining document.
Extended Situational and Operational Knowledge Management Service for National Cyberspace
National Cybersecurity Center – Extended Situational and Operational Knowledge Management Service for National Cyberspace.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Defence
R&D defence.
In development
2.019
2021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-482
x
x
Reasoning
Optimisation
Knowledge representation
01/01/1970
Methodologies for AI use in data analysis and statistical validation from markets regulated by ERSAR
Definition, testing and adoption of methodologies for the application of artificial intelligence in the analysis and statistical validation of data from markets regulated by ERSAR.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Economic affairs
Economic affairs n.e.c
In development
2.019
2021
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-483
x
x
Learning
Machine learning
Knowledge representation
01/01/1970
Autoridade de Segurança Alimentar e Económica (ASAE)- Intelligent Management and Operational Control Center - CIGESCOP
The CIGESCOP project has as main objectives: (1) strengthen the institutional capacity of the Autoridade de Segurança Alimentar e Económica (ASAE) as a Criminal Police and Administrative Authority, strengthening and qualitatively increasing the interaction between ASAE, citizens and companies; (2) Undertake a process reengineering leveraged with innovation models based on Artificial Intelligence and Data Science, in order to optimize management and operational control, providing a more effective and efficient response to the activity inspection, enhancing public health, consumer protection and safeguarding the rules of free competition; (3) Streamline work processes, human and technological resources, with task automation, promoting the Organization's digital transformation.
Understanding the determinants of academic performance from Portuguese secondary education system
Using an anonymous 2014–15 school year dataset from the Directorate-General for Statistics of Education and Science (DGEEC) of the Portuguese Ministry of Education, the work carried out a predictive power comparison between the classic multilinear regression model and a chosen set of machine learning algorithms to study what factors influence students' performance at high school. A multilinear regression model is used in parallel with random forest, support vector machine, artificial neural network and extreme gradient boosting machine stacking ensemble implementations.
Modeling student flow in the Portuguese education system
Modeling student flow in the Portuguese education system
National
Portugal
PT
FCT (Fundação para a Ciência e Tecnologia)
Central-Government
Education
Secondary education.
In development
2.019
2022
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-487
x
x
Reasoning
Automated reasoning
Planning and Scheduling
01/01/1970
Audit +: CHBV artificial intelligence engine and business intelligence system
Audit + is a project focused on an artificial intelligence engine and business intelligence system of the Hospital Center of Baixo Vouga (HCBV), leader of the project, in partnership with the Faculty of Medicine of the University of Porto (FMUP) and CINTESIS.
National
Portugal
PT
Hospital Center of Baixo Vouga (HCBV)
Central-Government
Health
Hospital services.
Pilot
2.020
2021
Enforcement
Improving Cybersecurity
No
No
Artificial Intelligence
G2G
PSTW-499
x
x
https://cintesis.eu/en/portfolio-items/audit-2/
Learning
Machine learning
Knowledge representation
01/01/1970
Modelling, Prediction and Decision in the Context of Jurisprudence
This pilot project will use past court decisions to assist magistrates when receiving inquiries or documents from lawyers. It will enable faster conclusions by magistrates, thus enabling faster justice for citizens.
This project will aim to create a database for ballistics forensic analysis. In the case of a serious crime, collected evidence (i.e.information about the weapon’s owner) is essential for the investigation. A proper database for identifying the owner and other information based on the weapon’s registration will be easily accessible to police authorities. Thanks to the tool they would be able to access the information and the analysis almost immediately
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Public order and safety
Law courts
In development
2.019
2021
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-508
x
x
Learning
Machine learning
Knowledge representation
01/01/1970
i-Territory – Intelligent Modeling of Territorial Access to Services of General Interest
i-Territory – Intelligent Modeling of Territorial Access to Services of General Interest
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
Environmental protection
Environmental protection n.e.c.
In development
2.019
2021
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-523
x
x
Planning
Planning and Scheduling
Machine learning
01/01/1970
RainBO (follow-up of BLUEAP Bologna Urban Environment Adaptation Plan for a resilient city)
The overall objective is to develop and improve methods and tools to predict severe rainfall events and their impact, focusing on the hydrologic response of the small watercourses within the urban area of Bologna. The final objective is to reach a higher resilience in such watercourses, by means of a monitoring and modeling system allowing it to forecast any sudden flooding event.
Regional
Italy
IT
Lepida Spa (inhouse ICT of Regione Emilia Romagna)
Regional Government
Environmental protection
Environmental protection n.e.c.
Pilot
2.016
2018
Analysis, monitoring and regulatory research
Prediction and planning
No
Yes
Artificial Intelligence
G2G
PSTW-536
x
x
https://www.rainbolife.eu/en/rainbo-project
Planning
Planning and Scheduling
Optimisation
01/01/1970
CityFlows-Barcelona
CityFlows is an EIT Urban Mobility flagship project bringing together a diverse consortium of partners to launch a state-of-the-art Crowd Management Decision-Support System (CM-DSS) to improve the safety and comfort of busy pedestrian spaces. The recent launch of City Analytics, a start-up licensing the CityFlows CM-DSS software to government authorities, represents a major project milestone. City Analytics will boost the quality of pedestrian spaces, a timely development as cities look for reliable tools that can help them respond to the Corona crisis
Local
Spain
ES
Municipality of Barcelona
Local Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.018
2022
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-548
x
x
https://cityflows-project.eu/
Planning
Planning and Scheduling
Machine learning
01/01/1970
CityFlows-Milano
CityFlows is an EIT Urban Mobility flagship project bringing together a diverse consortium of partners to launch a state-of-the-art Crowd Management Decision-Support System (CM-DSS) to improve the safety and comfort of busy pedestrian spaces. The recent launch of City Analytics, a start-up licensing the CityFlows CM-DSS software to government authorities, represents a major project milestone. City Analytics will boost the quality of pedestrian spaces, a timely development as cities look for reliable tools that can help them respond to the Corona crisis.
Local
Italy
IT
Municipality of Milan
Local Government
Public order and safety
Public order and safety n.e.c.
Pilot
2.018
2022
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-549
x
x
https://cityflows-project.eu/
Planning
Planning and Scheduling
Machine learning
01/01/1970
U.K. to use AI to spot dangerous side effects in the COVID-19 vaccinations
To automate the process, the Medicines and Healthcare Products Regulatory Agency (MHRA) has given a $1.96 million contract to the U.K. arm of Genpact, the U.S.- listed business process outsourcing firm, to design a machine learning system that can ingest reports of side effects and pick up on potential safety concerns.The regulator told the Financial Times that, based on its previous experience with vaccination campaigns, it would expect that, over a six- to 12-month period, there might be 50,000 to 100,000 reports of suspicious side effects for every 100 million doses injected
National
United Kingdom
UK
U.K. Medicines and Healthcare Products Regulatory Agency (MHRA)
Using radar satellite images, theoretical displacements down to the millimeter level can be determined by measuring phase differences between successive images. This is done based on an INSAR (Interferometric Synthetic Aperture Radar) analysis.The project aims at monitoring bridge deformations based on this technique. The main goal of the project is to investigate whether INSAR can be deployed in the daily management of bridges and to investigate which types of satellite images and analysis are best suited for this purpose. The second objective of this innovation is to detect problems faster based on the analysis carried out and to use topographic measurements more efficiently on bridges that may pose a risk. Ideally, anomalies in the deformations can be automatically detected for this.
Regional
Belgium
BE2
Flemish Ministry of Mobility and Public Works (MOW)
H0DE1AN - Big data to improve the tourism management in Gipuzkoa under the Begika model
H0DE1AN wants to promote sustainable and efficient tourism. It is a tool to analyze consumption habits, origin or how visitors move through the territory of Gipuzkoa. Each indicator shown must be analyzed in the context of the information source that provides it.
Local
Spain
ES21
City of Gipuzkoa
Local Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Mapping mangroves with Serverless and Deep Learning
The UK Hydrographic Office (UKHO) launched the world’s highest resolution, most up-to-date global view of the world’s critical mangrove forests: the ADMIRALTY Global Mangrove Data Set. Mangrove forests are a collection of saltwater tolerant plants that grow in tropical coastal environments. They are a crucial part of coastal ecosystems and act as natural barriers protecting human communities and infrastructure against the impacts associated with rising sea levels.Every six months, the UKHO searches for the latest available satellite images from the European Space Agency's Sentinel-2 mission. From these images, they select examples of coastal scenes that are clear and cloud-free, which will be processed to detect mangrove forests. Once images have been selected, they are analysed using the new mangrove detection model described above, which recognises the presence of mangroves in each individual pixel.
Analyzing Public Sentiment for Statistics Flanders with AI
Statistics Flanders is the network of Flemish government agencies that develop, produce and publish official statistics. Their goal is to make reliable statistics while utilizing various data sources. They decided to experiment with publicly available data to see how Artificial Intelligence can contribute to producing reliable statistics, for example leveraging on social media data that allows to acquire insights on public sentiment.For example, they wanted to understand how much discomfort was sparked by COVID-19 and how it changed over time and how the Ukrainian war made Flemish citizens feel. The pilot regards consists of an AI-powered dashboard displaying public sentiment on various relevant topics (e.g., Ukrainian War, COVID-19), based on analyzing up to 50k Flemish tweets per month.
Regional
Belgium
BE
Statistics Flanders
Regional Government
General public services
General services.
Pilot
2.022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1811
x
x
x
https://radix.ai/cases/statistiek-vlaanderen/
Reasoning
Automated reasoning
Knowledge representation
sentiment analysis
01/01/1970
Automated analysis of social media content
In January 2018, the regional Government of Catalonia started a pilot project to try and measure the impact among the public of its STEMcat’s initiatives, a plan aimed at promoting scientific and technological vocations among young people. For a month and a half, the Catalan government used Citibeats. This text-analysis software used machine-learning algorithms to collect and analyze around 12,000 tweets that spoke about the STEM disciplines in Catalonia. One of the insights the authorities said that they had gained was that women were more responsive to messages about natural sciences than about technology, according to the Catalan government’s PR. The authorities then used that and other insights to “optimize their strategy and propose new initiatives” to make young people interested in the STEM disciplines. The project was part of SmartCAT, the Catalan government’s strategy to become a smart region (as noted in this chapter, regional governments in Spain have a high degree of autonomy to develop their policies). The SmartCAT director said the software had allowed them “to evaluate in a more objective way the impact of the (government’s) initiatives” to make people interested in science and technology. Citibeats, developed by Social Coin, a Barcelona-based start-up, was also used in December 2017 by the Barcelona municipality to gather people’s attitudes towards public transport and mobility in the city by analyzing around 30,000 comments by more than 15,000 people. In a case study of this project, Citibeats spoke of “citizens as sensors”. In the two cases described above, and while the authorities praise the software’s ability to gather and analyze thousands of online comments (something it would take much more time and money to do using traditional survey methods), it’s not clear how representative those samples are and how valid the conclusions might be; and there doesn’t seem to be any information on how those analyses then influenced public policy. Since March 2019, the regional government of Navarra has also been using the Citibeats software to detect online hate speech by analyzing text published on Facebook, Twitter and Instagram. As with other cases dealing with personal data, it’s not clear how the software works and what oversight mechanisms the public authority may have in place when using it.
Municipality of Upplands-Bro experimented the robot Tengai in their recruitment processes since June 2019. Tengai is one of the first interviewer robots developed with the aim to make the recruitment process less biased than traditional interview practices would do. The robot is adopted by the recruitment and staffing agency of the municipality, which has already made their recruitment processes less biased. The Tengai robot is the result of a collaboration between the municipality staff and the AI consultancy Furhat Robotics. After the Tengai robot was released, within a week, it was decided to adopt its services permanently. Tengai firstly identify candidates with the highest general performance score, in order to make a shortlist for future selections. The robot then conducts the interviews to assess the candidates by analysing their behaviours, problem-solving capacities and other skills. If needed, the robot is able to ask follow-up questions. The interviews are then analysed, combined with the competency scores. The recruiters of the municipality will conduct the final interview with candidates to assess their motivation. The first results following the adoption of the Tengai robot have been regarded as successful and brought significant media attention to the municipality due to the innovative approach to recruitment.
Graz outfits intersection with smart sensors to improve cyclist commute
Municipal officials sought a low-cost tool for capturing traffic trends and potential violations. latvian firm LMT's AI-powered platform evaluates video footage and categorizes different types of traffic. This system monitors bus lane use by passenger vehicles, illegal turns, and red-light violations. Light-mounted sensors are installed and maintained without additional construction. Pilot data from a high-traffic intersection will shape Graz's future use of the technology.
Enhancing road safety through automatic identification of traffic violations
Road safety is a paramount concern due to the prevalence of traffic violations such as the absence of seat belts and distracted driving caused by mobile phone usage. These violations not only pose a risk to drivers and passengers but also contribute significantly to road accidents and human error-related sanctions. This presents an opportunity to develop a solution that can effectively identify and discourage these violations, thereby enhancing road safety and reducing the associated risks.. The goal is to improve road safety by identifying and deterring two common violations: the absence of seat belts and the use of mobile phones while driving. The story highlights the potential benefits of implementing a solution that utilizes Artificial Intelligence (AI) for automated violation detection and the optimization of the sanctioning process.
Shareart: measure the public's satisfaction in front of the works of art exhibited in museum
ShareArt is the monitoring system through which it would be possible to measure the public's satisfaction in front of the works of art exhibited in museums, tested by the Sustainability Department of Production and Territorial Systems of ENEA in collaboration with the Bologna Museums Institution. This software works through a camera that automatically detects the faces that look in the direction of the work and allows the system to acquire data concerning people and information related to their behavior during the observation of the work of art. Through the use of Big Data and convolutional neural networks, the system is able to correlate the data referable to the fruition of the works with those relating to the characteristics of people to infer useful information.
Shorter response time to construction applications and help submitting correct documents
Construction applications often have long case-processing times. Additionally, many applications are filled in incorrectly, prolonging case-processing times. The purpose of the project is to reduce the case-processing time by screening the applications for errors and presenting the case workers with information on decisions in previous and similar cases.The algorithm will be a decision support tool for caseworkers processing construction applications. The algorithm will present decisions from previous, comparable cases and thus support the case workers in their assessment and decision.
Local
Denmark
DK01
Kobenhavns Kommune
Local Government
Housing and community amenities
Housing development.
Pilot
2.020
2021
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-216
x
x
Mail to AI Watch 15-05-2021
Learning
Machine learning
Automated reasoning
anomaly detection
01/01/1970
AI to spot counterfeit porducts at customs
The ITZBund advises the Central Office for Commercial Legal Protection (ZGR) and the General Directorate of Customs ( GZD ) on AI. The goal is to use artificial intelligence to improve the detection of counterfeit products and thus support the fight against trade mark piracy. Trademark rights can be protected with the help of artificial intelligence.The system is based on image recognition processes and allows goods to be checked for counterfeiting. For this purpose, goods are visually recorded and compared with a comprehensive database using artificial intelligence. As a result, the technology assigns the product to a recognised brand and indicates the probability of success. At the same time, the system constantly learns new impressions and expands the database. However, the decision on whether a fake exists and how to proceed is still up to the customs officers.
National
Germany
DE
General Directorate of Customs (GZD)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
In development
2.023
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-921
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
anomaly detection
08/07/2023
DPER Robotic Process Automation (RPA) Pilot
During 2017, the Department of Public Expenditure and Reform (DPER) ran a pilot study in RPA where four Government Departments selected some routine, stable and completely computer based processes for the purpose of exploring the efficiencies to be gained by automating this work using RPA.
National
Ireland
IE
Department of Public Expenditure and Reform
Central-Government
Economic affairs
R&D economic affairs
Pilot
2.017
2020
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-621
x
x
IPSO DB
Reasoning
Automated reasoning
Knowledge representation
automatic classification
01/01/1970
Environmental monitoring with AI at the German Environment Agency
The AI lab at the German Environment Agency (UBA) develops solutions for the energy and resource-saving use as well as the sustainable operation of AI and big data applications for the entire environmental department. In addition to the utilization of established data science technologies and methods, own developments of environmental and sustainability applications in the AI-Labc are implemented and evaluated. The aim is to be able to better utilize heterogeneous, complex and previously difficult to access databases using data science methods and technologies in order to simplify the viewing and cross-scale analysis of complex environmental data and make it operable across disciplines.
National
Germany
DE
German Environment Agency (UBA)
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-937
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Reasoning
Knowledge representation
big data
08/07/2023
Germany analyses big data with AI to manage tourist trends
This solution from the German National Tourist Board (GNTB) provides a comprehensive overview of destination visitor trends. analysed data allows for a better understanding of origin markets, tourist preferences, and the impact of certain events on tourism demand, as well as insights into how, when, and where marketing investments perform best. The project began with the design of objectives and indicators to monitor the success of GNTB marketing efforts, aiming to identify and select market information and campaign data useful for understanding their impact and designing future strategies. To maximize success, the GNTB enlisted the help of a specialised private company in Data Analytics, which fulfilled two fundamental roles. Firstly, it provided precise and almost real-time data on the impacts of different marketing campaigns on visitor origin markets. Secondly, it generated analysis reports and provided access to a Business Intelligence platform for visualizing results. Large databases from various Global Distribution Systems (GDS) and other sources on flight reservations were utilized to analyse the success of these actions by comparing variations before and after the campaigns. Notably, Machine Learning techniques were employed to create trend prediction algorithms. Insights gained included variables such as identifying nationality trends, understanding how tourists arrived at the destination, and comprehending the most popular cities among different population segments. Visitors to the destination will experience an indirect effect of this solution, as tourism offerings can be tailored to their preferences, enhancing overall trip satisfaction.
Unsupervised learning to detect customs declarations
Foreign operators are reported in the customs declaration as a free text field. This creates challenges for further analysis by both customs officers and data analysts. The data analytics department has developed an unsupervised algorithm to group a list of names. It is based on cluster analysis in a network and splitting cluster.
National
Norway
NO
Norwegian Customs (Tolletaten)
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
Implemented
2.021
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-1221
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
data analytics
01/01/1970
Big Data Analysis for HR efficiency improvement
The Big Data pilot project launched in April 2016, with the objective to learn what a big data tool installed on the Governmental State Cloud Infrastructure could enable in terms of the research of HR data in the Ministry of Public Administration to improve our efficiency, develop organisational capacity, improve effectiveness and efficiency and staff satisfaction.
The City Hall of Lisbon has partnered with the National Civil Engineering Laboratory (LNEC) and an academic partner, Instituto Superior Técnico, to put in place AI systems to gather, treat, classify and use urban mobility and situational context data, in order to map out and manage traffic flux can in an integrated way.
Sunderland City Council converts data into improved services with AI-powered platform
Sunderland in north-east England is implementing a new data platform to inform action on issues such as anti-social behaviour, social care, health, and environmental incidents. The ConnexinOS platform, which uses artificial intelligence and machine learning to identify trends in datasets and suggest the best course of action, will pool data from the council and third parties to support early intervention and coordinated multi-agency responses.
ICDS4IM - Intelligent Support for Clinical Decision in Intensive Care Medicine
Real-time and intelligent decision support systems are of most importance to supply intensive care professionals with important information in useful time. The work presented hereby shows an architectural overview of the communication system with bedside devices such as vital sign monitors. Intelligent Decision Support System for Intensive Medicine (ICDS4IM) goal is to ensure information quality and availability to Intensive Medicine professionals to take supported decisions in a mutable environment where complex and unpredictable events are a common state.
VENUE aims to align shared mobility policies with GHG emission reduction targets. It has developed an AI-powered decision support tool that allows cities to measure and monitor the reduction of the carbon footprint derived from different shared mobility regulatory frameworks and policy strategies. The initiative seeks to respond to the pressing need of city leaders and policymakers of a data-driven solution that can help them take measurable and up-to-date decisions related to the implementation of smart mobility systems from a climate change mitigation perspective. The AVENUE project exploits the information provided by two existing solutions for collecting and leveraging geolocated big data: Nommon’s Mobility Analytics solution, which processes the registers from anonymised mobile network data and other geolocated sources to provide actionable insights about people’s activity and mobility patterns, and Populus’ Mobility Manager, which enables cities to gather and analyse the data that mobility operators share with authorities to manage the enforcement of regulatory measures. The combination of this information with other data sources available by cities will be used to develop demand prediction models capable of simulating the modal choice process around shared mobility services and the way these modal choices can be influenced by different regulatory strategies. The outcome of these models will serve to evaluate the carbon footprint effects of different possible measures.
To claim unemployment benefits, a profile is created for newly unemployed individuals using a nationwide tool. This profile is automatically generated and includes data such as age, origin, unemployment history, previous jobs, education, and the cause of unemployment, including health indications. The purpose of this profile is to estimate the likelihood of long-term unemployment and provide decision support to officials handling the case. It is important to note that this profile is not used as an automated decision-making tool but rather as a tool to support decision-making processes.
Project RAPID - Automatic Identification of Passengers Holding Traveling Documents
The Portuguese Immigration and Border Service invested 4.2M euros + VAT in 2019 to update Project RAPID, an automated system for controlling passengers crossing Schengen's external borders. RAPID combines the operations of reading and verifying electronic passports with innovative biometric assessment features. The system checks the authenticity of electronic passports and validates the data stored in the chip. It also compares the passenger's photo stored in the chip with their physical appearance on-site, automatically opening the border gate when the images match. The newly purchased devices will be installed in the airports of Lisbon, Porto, Faro, and Madeira, enhancing border control capabilities.
Research into the use of automatic facial recognition and other forms of biometric identification.
National
Netherlands
NL
Ministry of Justice and Security, Ministry of the Interior and Kingdom Relations
Central-Government
General public services
General services.
In development
2.019
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-328
x
x
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Perception
Computer vision
Machine learning
facial recognition
01/01/1970
SPIRIT - Scalable privacy preserving intelligence analysis for resolving identities
SPIRIT project (“Scalable privacy preserving intelligence analysis for resolving identities”). Aims to use tools such as face extraction and matching, to correlate information from social media data, and to continuously initiate complex associative searches across all sources relevant to criminal investigation. Trial runs will be organized, including in Greece.
ALICEM - face recognition for administrative procedures
Government program (“Alicem”) that allows identification via face recognition for administrative procedures. Citizens register their face’s biometric characteristics using a smartphone app. They can then use the app to go through administrative procedures that currently require them to physically visit a government agency. After Bloomberg reported about the scheme in October 2019 (Fouquet, 2019), the public outcry led to the government delaying the launch of the app. Now, it is expected to launch in 2020, but no official launch date has been made public.
Frontex project that uses face recognition and fingerprints scan for seamlessly crossing the border, In October 2019, the Humberto Delgado International Airport in Lisbon tested a voluntary trial called BOM (“Biometrics on the Move”) which is a Frontex (the European Border and Coast Guard Agency) project together with the Portuguese Immigration and Border Service and the Lisbon Airport Authority (ANA). It uses face recognition and touchless scanning of fingerprints enabling passengers to cross the border “almost seamlessly”, “without even taking out their passport or other documents”, according to Frontex.
Lithuania Solution for greening the city of Vilnius using satellite data and AI
Prototype for monitoring urban greenery, which will allow to identify problem areas. Such areas include dried plants that are likely to need replacing, Vilnius plant system requiring watering, mowing, removal of illegal greenery, etc. The prototype will depict the greenery of Vilnius that is constantly monitored using radar and optical satellites, machine learning, artificial intelligence, and algorithms. The solution lowers administrative resources for controlling and monitoring the greenery of the entire territory of Vilnius and eases the identification of illegal felling.
Development of an AI-supported process for the automatic detection of pores in rocks – ITERATOR
The frequency, distribution, shape and size of pores control almost all of the properties of any solid body. Determining the porosity has therefore been an essential component of petrophysics for a long time. The ITERATOR project now relies on image processing algorithms to semi-automatically detect pores in micrographs derived from scanning electron microscopy. In addition to the porosity, this also determines the distribution of pore sizes and pore shapes. This information can then be used to derive important parameters such as heat flow and fluid flow. In addition, ITERATOR can also be used to reveal possible relationships between specific mineral phases and porosities, as well as stress regimes and pore orientation.
National
Germany
DE
Federal Institute for Geosciences and Natural Resources (BGR)
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.020
2022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-942
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
Machine learning
image processing
08/07/2023
Leeds City Council pursues smart traffic management with AI for Detection technology
The city has installed more than 180 AI for Detection sensors across 25 sites to tackle congestion thanks to the real-time detection of road users at junctions.
Brain4it is an open source software, an expert system, designed by the City Council of Sant Feliu de Llobregat to automate the City-Os infrastructures management, as well as to develop other artificial intelligence (AI) applications for the Internet of Things. It runs as a network service that provides a REST API (Representational State Transfer Application Programming Interface) which allows to control and program the City-Os platform remotely using a functional language that facilitates the implementation of expert systems and machine learning applications. Likewise, it develops all those use cases that a Smart City may need, managing security, data governance and with a modular and adaptable orientation.
CLAVIS project - Automatic recognition of old handwritten documents
The CLAVIS project proposed by the Luxembourg National archives (Archives nationales de Luxembourg - ANLux) involves submitting digitised images of seventeenth- and eighteenth-century manuscript documents to Transkribus, a platform for AI-assisted recognition of handwriting, transcription, and searches in historic documents. Automated transcription helps to make these sources, hardly exploitable until now, legible and comprehensible again for upcoming generations of researchers. ANLux also expects the project to come up with new possibilities for the automated creation of inventories or indexes of people and places.
National
Luxembourg
LU
Luxembourg National archive
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
KI4Forst - Monitoring the Forest with Satellite Data and AI
Through the development of an automated process chain, the project KI4Forst of the Schleswig-Holstein State Office for Surveying and Geoinformation (LVermGeo SH) is supposed to be able to detect forest areas and changes to them using deep learning techniques and present them on maps. Using the evaluations of the satellite data, it should then be possible to localize and assess the vegetation state and any damage (for example, as a result of drought or bark beetle infestations), as well as take targeted measures. An image classification algorithm will be developed and implemented in an automatic process chain for processing satellite data. The trained artificial neural network (ANN) will be able to automatically recognize forest in new data and differentiate between deciduous and conifer forests.
Extraction of topographical objects - AI to extract topographical objects from aerial images
This project involved using AI to extract topographical objects from aerial images, thereby making it possible to detect new buildings and roads with a view to identifying construction areas. Extracting these objects made it possible to reduce State officials’ workload and increase the quality and rapidity of updating the databases held by the Land Registry and Topography Administration. A further aim of the project was to allow the creation of new data and services, and object recognition.
National
Luxembourg
LU
Land Registry and Topography Administration
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
The ELASTIC project was a European collaborative initiative aimed at developing a software architecture for advanced mobility systems and autonomous transport networks. The first pilot was trialled and deployed in Florence's tramway network until June 2022. AI sensors were installed in three tram vehicles and tram stops. Sensors feature cameras, Inertial Measurement Units (IMUs), Radar and Lidar, amongst others. The data generate during each journey was processed through AI methods, from which valuable knowledge in real-time regarding the tram position, the presence of obstacles along the tram line and tram stops, and the movement of citizens and vehicles is extracted. The images were processed in real time, the information extracted was passed along, while the images were discarded. No personal information such as facial recognition or plate identification was processed.
Regional
Italy
ITI1
Florence Metropolitan City
Local Government
Public order and safety
Police Services
Pilot
2.020
2022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1026
x
x
https://elastic-project.eu/about/objectives
Perception
Computer vision
object recognition
07/06/2023
BerDiBa Project: Berlin Digital Railway Operation
Belin Digital Railway Operations (BerDIBA) project aims to develop automated rail driving. Over a 4 year period, a consortium of 12 partners will work to develop and test technologies to equip automated trains with AI able to detect obstacles and to analyse the state of rail infrastructure. As part of the established technology and innovation funding programme ProFIT, the state of Berlin is funding application-oriented research in the field of digital rail operations as another innovative component of the large-scale Siemensstadt project. The aim is to research and test new technologies for automated rail travel under real operating conditions, e.g. artificial intelligence for detecting obstacles in the track, hazards to passengers on the train and monitoring changes in the rail infrastructure. The basis for this are high-performance sensor systems for environment perception on and in the train.
Pro-Kid used for risk assessment by the Dutch police
The Dutch police have used an automated risk assessment tool called ProKid since 2011 to evaluate the risk of (re)offending among children and young people. The tool is an actuarial risk assessment system that assigns weights to specific information to estimate the risk of future violent and property offenses. However, it does not actually predict the likelihood of criminality but rather the likelihood of a child being registered on the police system in relation to a crime. ProKid utilizes police data from criminal fact and criminal opinion databases to formulate its risk assessments. Being assessed as 'at risk' by ProKid can have significant consequences for children and their families, potentially leading to separation and involvement with youth care and child abuse protection services. The assessments have been found to be incorrect and erroneous in a significant number of cases. A Ministry of Security and Justice evaluation revealed that one-third of the assessed children had their risk levels mis-assigned due to errors or reports based on irrelevant incidents. ProKid profiles serve as the initial step in a series of automated risk assessments that can have serious implications in the criminal justice system. Despite its name, ProKid has raised concerns and controversy.
National Data Analytics Solution (NDAS) is used for risk assessment and profiling by West Midlands Police, UK Home Office & other police forces. NDAS uses machine-learning and predictive analytics to conduct “behavioural analysis” and “predictive modelling” in order to create and provide individual predictions and profiles about people and their likely future actions. These are intended to inform and influence pre-emptive policing interventions, using data from police intelligence reports on individuals and ‘events’, stop and search data, drug use data and custody information. Stop and search data use was criticised because of its discriminatory nature: for instance, in 2019/20, Black people were four and a half times more likely than white people to be stopped and searched in the West Midlands Police area of England.
Sat4GWR_IF-Bund – Remote sensing & AI for the register census
Under an innovation project of the Federation entitled “Sat4GWR_IF-Bund – Remote sensing & AI for the register census“, algorithms will be developed on the basis of neural networks by means of which buildings can be identified on satellite images or aereal photographs. Then specific characteristics can be derived such as the use and size of the building. Remote sensing data are to support quality assurance as the data of buildings in the register of buildings and dwellings are checked and processed. This complements the establishment of the register and its maintenance.
National
Germany
DE
Federal Statistical Office (StBA)
Central-Government
General public services
General services.
In development
2.021
2024
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-987
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
Machine learning
sensor network
01/01/1970
AI-controlled Smart Traffic Junctions
Transport for Greater Manchester (TfGM) rolls out of Vivacity's AI-controlled ‘smart’ traffic junctions to accommodate the increase of active travel modes, such as cycling and walking. Using sensors with inbuilt artificial intelligence, Vivacity enables TfGM to anonymously identify different types of road users at selected junctions and control traffic signals to allow different modes of transportation to be prioritised as and when required. With more cyclists on the road as people avoided public transport, these ‘smart junctions’ were able to give priority to people on foot or bike where and when appropriate. This comes as part of a three-year Innovate UK co-funded programme (alongside Immense Simulations) to use AI to optimise traffic networks. The project scaled up to an area of 20 junctions by the end of 2021.
SSmart On-Line health assessment of cable terminations
In the SmartACT project, an innovative and non-intrusive long-life sensor system for online condition assessment and monitoring will be developed and tested for installation inside 420 kV oil-filled cable terminations, which are the components most prone to failure. This new sensor system will provide continuous feedback regarding the condition of the cable terminals, thus allowing mitigation procedures when needed to avoid supply interruptions. The sensor system is expected to increase the security of energy supply by assessing temperature, humidity, pressure and partial discharges (PD) combined with a new digitalised machine learning assisted assessment methodology. SmartACT therefore addresses thematic priority area 3 in the ENERGIX work programme. Collaboration between the Norwegian TSO Statnett, Nexans Norway, SINTEF and NTNU is essential to achieve the project goals.
National
Norway
NO
Statnett
Central-Government
Economic affairs
Fuel and energy
In development
2.021
2024
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1275
x
x
https://data.norge.no/kunstig-intelligens
Perception
sensor system
01/01/1970
Smart regulation - Using Artificial Intelligence to train computers to interpret regulation
Regulations are extremely valuable information that is relevant to everyone in our society. However, the large amount of divergent and incoherent regulation leads to information silos. There are so many different types of documents that there is little structure to be found in them. Moreover, the regulations on a particular subject are often spread over various (basic) laws, amendments to, additions to and improvements to those laws. That is impractical. Lawyers are working to clarify this by harmonizing (coordinating) and bringing together (codifying) this fragmented legislation. But this does not yet solve the problem sufficiently. With the project 'Smart Regulations' the agency wants to offer a solution by using Artificial Intelligence to train computers to interpret regulations. For example, computers can very accurately extract the correct information from those regulations for specific target groups (this can be people, applications or machines). The goal is therefore to be able to offer an 'engine' on unstructured information sources from legislation, regulations and decision-making that users can subscribe to in order to get data and additional insights from these information sources more quickly according to their needs.
Regional
Belgium
BE2
Flemish Domestic Governance Agency
Regional Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
AI for Detect mandatory information and unfair terms in contracts, quotes and invoices
From the reports and documents recovered by DGCCRF investigators during controls and the decisions, opinions and recommendations of the Unfair Terms Commission, AI will make it possible to detect the presence and content of mandatory information, to identify the themes of contract clauses and, where applicable, to identify unfair clauses in order to ensure better consumer protection and better competitive regulation of markets.
National
France
FR
Directorate-General for Competition, Consumer Affairs and Fraud Control
Every day, civil servants and officials are confronted with many voluminous documents that need to be reviewed and applied according to the information requirements of a specific task. This is the case when making decisions, drafting legislation and policies, reviewing legislation and policies, assessing the impact of legislation and policies, carrying out various analyses, describing data sources and services, and many other tasks. To enhance the processing efficiency and comprehensive analysis of collections, the Ministry of Public Administration of Republic Slovenia, together with the University of Ljubljana, developed a Semantic analyser - an open-source smart engine using AI for text processing in Slovene language. The prototype enables easy and efficient algorithmic processing of large corpuses of documents and texts with finding content similarities using advanced grouping and visualisation.
AI-Supported unmanned aeriasl vehicles (UAVs) for Ecological Agriculture and Forestry
The goal of this project is to examine the transferability of the PC-based AI weed regulation system developed at the Westküste University of Applied Sciences to a “light” low-power embedded AI system and mount it on a drone. The project will also investigate whether it is possible to use the AI algorithms developed for forestry as well.
Calculation of forest resources by remote sensing methods
Since 1999, during the annual statistical inventory of Estonian forests (SMI), field measurements have been made on 5,600 plots. Based on the data, statistical estimates of the forest resource are obtained, which are the basis for national reporting and the formulation of forest policy. The aim of the project is to develop a suitable methodology for the Estonian SMI to use multispectral space images and laser scanning data from aircraft to obtain forest resource estimates in the form of maps. In the course of the project, solutions are sought for the preparation of maps of the species composition, height and trunk volume of the stands using accurate measurement data of the trees growing on the plots as input to the models. The results are useful both for monitoring forests and for planning economic decisions at the stand level.
National
Estonia
EE
Environment Agency
Central-Government
Environmental protection
Protection of biodiversity and landscape.
Implemented
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-247
x
x
https://www.kratid.ee/kasutuslood-kratid
Perception
Computer vision
Machine learning
01/01/1970
Analysis of customer calls at the Estonian Social Insurance Board
The Social Insurance Board in cooperation with Feelingstream conducted a pilot project, the aim of which was to analyze customer calls and online chats in detail and to find patterns in the reasons for customer appeals. As part of the pilot, the Feelingstream application transcribed the speeches of the Social Insurance Board from May to August 2020 (3 months) in Estonian and Russian.
National
Estonia
EE
Social Insurance Board
Central-Government
Social protection
Social protection n.e.c.
Pilot
2.020
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-252
x
x
https://www.kratid.ee/kasutuslood-kratid
Integration and Interaction
Robotics and Automation
Natural language processing
01/01/1970
Identify divergences in case law - Detection of divergent interpretations of the law
Based on case law data from the Court of Cassation (Jurinet) and Courts of Appeal (JuriCA), AI will make it possible to reconcile decisions dealing with the same theme and to detect divergent interpretations of the law in order to guarantee an appropriate interpretation.
Transcription of texts of articles by using optical character recognition
The aim of the project proposed by the Luxembourg National Library (Bibliothèque nationale de Luxembourg - BnL) is to improve the transcription of the texts of articles by using optical character recognition (OCR). This enhancement was a prerequisite for the automated identification of "named entities" (people, places, organisations, and dates). These entities, detected using AI techniques, form the basis for a new interactive application that allows dynamic exploration of articles, thereby improving access to the archive of digitalised newspapers and journals.
National
Luxembourg
LU
Luxembourg National Library
Central-Government
General public services
Executive and legislative organs, financial and fiscal affairs, external affairs.
GEO reference of documents - Gaining more insight into data on nitrogen emissions and soil pollution
Bolesian has developed an application for the province of Gelderland with which large amounts of unstructured information and data can be analyzed. The focus is on gaining more insight into data on nitrogen emissions and soil pollution.
Regional
Netherlands
NL
Province of Gelderland, Bolesian.ai
Regional Government
Environmental protection
Pollution abatement.
Pilot
2.021
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-334
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
Reasoning
Automated reasoning
Machine learning
01/01/1970
Intelligent Management Systems
The project consisted in the implementation of intelligent management systems in the buildings of the County Office, e.g. access control, external roller shutters, monitoring, management of water and electricity consumption, PIAPY, IT network, intelligent conference room, fire protection system.
Local
Poland
PL
Municipality of Płońsk
Local Government
General public services
General public services n.e.c.
Implemented
2.020
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-393
x
x
https://www.gov.pl/web/cyfryzacja/mapa-innowacji
Learning
Machine learning
Planning and Scheduling
01/01/1970
XLAW - Trends and pattern discovery in crimes
XLAW software also developed by a law enforcement official and it has already been deployed in the cities of Naples, Modena, Prato, Salerno, Livorno, Trieste, Trento, and Venice (Business Insider 2019). Law information website Altalex reports that the system’s accuracy is 87-93% in Naples, 92-93% in Venice, and 94% in Prato, but, at the moment, no independent auditing or fact-checking is publicly available for each of these trials. XLAW is software that uses probabilistic, machine learning-powered solution for trends and pattern discovery in crimes. This implies that one can deduce — or more accurately, induce — how criminal behavior will unfold, before it has happened, by intelligent analysis of the criminal history of a location over time. Lombardo claims to have done this by carefully analyzing 20 years of data and also by calling on his experience in the field. As a result, thanks to XLAW, law enforcement officials can be alerted and deployed on the scene before a crime has even happened. At the same time, XLAW provides police officers with details as precise as “genre, height, citizenship, distinguishing features, and biometrics” of a potential suspect. XLAW has a strong predictive component to it. In the case of Venice, for example, State Police boasted that “84% of felonies (“fatti-reato”) that have been either attempted or committed had been foreseen by the system”. As a result, XLAW is regularly portrayed as a success story.
National
Italy
IT
Department of Public Security Central Anti-Crime Directorate
GADgET: Detection of addition patterns in online game
To tackle the problem of online gambling, we propose a system based on a version of Recurrent Neural Networks the architecture of which will be optimized by a neuroevolution algorithm. To effectively resolve the problem under consideration, this system must be able to render efficient comparisons of time series associated with different gamblers’ behaviors, in a way that also takes the temporal dimension of the problem into account. The system, therefore, must be able to: 1) identify common behavioral patterns among gamblers within in an acceptable timeframe; 2) detect actions that are representative of a risky behavior in the context of gambling; and 3) run in real-time, to allow for continuous control of gambling activities.
SARAI – Security Advanced Research with Artificial Intelligence
Explore the mechanisms and techniques of Artificial Intelligence and data science to respond to the challenge of obtaining accurate information in a timely manner, creating a next-generation response. The objective is to create a functional prototype capable of helping the cybersecurity team detect, correct and prevent the exploitation of computer and information security flaws by analysing information produced on a large scale.
National
Portugal
PT
AMA (Agência para a Modernização Administrativa)
Central-Government
General public services
General services.
Pilot
2.019
2021
Enforcement
Improving Cybersecurity
No
No
Artificial Intelligence
G2G
PSTW-489
x
x
https://www.ua.pt/pt/projetos-id/774
Learning
Machine learning
Knowledge representation
01/01/1970
Artificial Intelligence to reduce mortality and identify healthy living standards
Artificial Intelligence to reduce mortality and identify healthy living standards
National
Portugal
PT
FCT (Fundação para a Ciência e Tecnologia)
Central-Government
Health
Public health services.
In development
2.020
2022
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-496
x
x
Planning
Optimisation
Machine learning
01/01/1970
IBM Watson Content Hub
IBM Watson Content Hub (WCH) centrally manages web content and digital assets with a simple and intuitive UI. Integrated with AI services provided by IBM Watson for automatic asset tagging, it includes a rich set of APIs both for the editorial part and for the use of the content model, making it the ideal tool to feed any digital channel (via Akamai CDN, included). Native use of IBM Watson AI services to simplify business activity in effectively cataloging and searching for digital content and assets
SOLR-based search engine for assets and content and ability to manage the size and rendition of images for optimal omni-channel management
The rich set of REST APIs guarantees consistent reuse and ensures a consistent presence on all digital channels, together with integration with IBM (natively) and third-party solutions
Reduction of operating costs related to the SaaS nature of the service and delivery operated through Akamai's Content Delivery Network platform
IBM periodically updates and enriches the service and takes care to maintain the correct levels of security
National
Italy
IT
AGID (Agenzia per Italia Digitale)
Central-Government
General public services
General services.
Implemented
2.021
Internal management
Internal primary processes
No
Yes
Artificial Intelligence
G2G
PSTW-542
x
x
https://catalogocloud.agid.gov.it/show/all
Reasoning
Automated reasoning
Machine learning
Knowledge representation
01/01/1970
KEYCRIME: Crime Analysis for the next generation Predictive Policing
With Keycrime, the software created by a policeman from the Milan police headquarters to analyze thefts and robberies committed in the city. Recently this has been trasformed in a new company with the same name and the software named Delia. Delia is a software from the KeyCrime company that supports police officers in crime prevention and enforcement operations. By analyzing thousands of data, the aim is to compare different crimes to determine which ones were committed by the same person or by the same group of people. Software has been tested in production in Italy by the State Police in Milan, to combat the phenomenon of robberies.
The State Treasury of Finland plans to automate eInvoice processing by utilising AI and robotics. It is believed that AI tools could analyse an invoice within seconds to find the necessary information such as an agreement number and amount. Currently, Finland has identified the most significant challenge to be that IT companies and other operators need to be aware of what data needs to be in the correct place to achieve ultimate automation goals.
National
Finland
FI
State Treasury of Finland
Central-Government
General public services
General services.
In development
2.018
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-583
x
x
IPSO DB
Reasoning
Automated reasoning
Optimisation
01/01/1970
KRATID - detecting traffic anomalies and incidents of the Estonian data exchange layer (X-Road)
The Information System Authority of Estonia is using machine learning for detecting anomalies and incidents on the traffic of the Estonian data exchange layer - X-Road. Predictive analytics is used to decide where to send the police for traffic regulation. The system is well used in cities; however the algorithm does not yet work well in rural areas. The Estonian Unemployment Insurance Fund matches job seekers with open positions using AI. It helps job seekers get matched with the right job. The current job matching algorithm is developed further with job seeker profiling algorithm. Estonian Agricultural Registers and Information Board is using machine learning to detect land mowing. Satellite images are analysed to detect whether agricultural land has been mowed. This is necessary as mowing land is one of the requirements for receiving government grants. Before satellite image analysis this work was carried out manually using on-spot control. In line with the Digital Agenda 2020 for Estonia, the government encourages the use of AI applications and test projects. The aim is to have at least 50 use cases in public sector by 2020. Interestingly, Estonia has also launched a task force to collect ideas from the general public on how to best make use of AI for the development of Estonia's economy and state.
National
Estonia
EE
Information System Authority
Central-Government
General public services
General services.
Implemented
2.018
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-590
x
x
x
x
IPSO DB
Perception
Computer vision
Machine learning
01/01/1970
Advanced Technology for National Topographic Map Updating - Increasing spatial data accuracy with AI in Finland
The Advanced Technology for topographic Map Updating (ATMU) project employed deep learning technology for object detection and change recognition using convolutional neural network and transfer learning (Building detection and change recognition), convolutional neural network and multitask learning (Road detection and change recognition) and convolutional neural network (Watercourse detection). By the end of the project, building detection achieved an accuracy of 97.9%, and 96% of building and road changes were correctly identified.
MACRO - Development of methods of machine learning for cross-scale regionalization of hydrogeological area information
In this project, the basis for the use of machine learning for cross-scale regionalization of hydrogeological area information is to be developed and tested using specific use cases.
National
Germany
DE
Federal Institute for Geosciences and Natural Resources (BGR)
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.019
2023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-945
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Learning
Machine learning
08/07/2023
Monitoring biological diversity in agricultural landscapes with remote sensing
The maintenance and increase of biodiversity in agricultural landscapes built a major goal of the “agri-environment-climate measures” (AECM) in the context of the Common Agricultural Policy (CAP) of the EU. Biological diversity is closely related to the existence of habitat features that meet the requirements of different taxonomic groups. Single groups in most cases show individual criteria. Thus, a monitoring of habitat features must be tailored to a distinct set of target groups. Satellite data, today, are not (yet) able to detect single individual plants or insects. But, they are capable of mapping defined habitat features at large spatial scales that provide information about the nature value of single fields or landscapes. The overall goal of the project is the setup of an area-wide, spatially explicit trend monitoring at national level for the quantitative analysis of landscape structure and agricultural land-use intensity within these landscapes. For this, a set of indicators will be established that covers a variety of aspects at landscape (landscape structure, landscape elements) and field level (management intensity) in cropland and grassland areas. The Sentinel earth observation satellites (i.e. Sentinel-1 and -2) of the Copernicus-program from European Space Agency (ESA) provide the basis for this spatial modelling approach in a nation-wide monitoring project.
National
Germany
DE
Thünen-Institut
Central-Government
Environmental protection
R&D environmental protection.
Pilot
2.019
2024
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-962
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
08/07/2023
AI is used in many components of numerical weather and climate forecasting
The German Weather Service (DWD), together with the LMU in Munich, has already developed an AI-supported process , a so-called neural network. This simplifies the use of satellite images for numerical weather forecasting. The AI thus provides another piece of the puzzle for the overall picture of the weather. Even extreme weather conditions can be predicted at least a little bit better.
National
Germany
DE
German Weather Service (DWD)
Central-Government
Environmental protection
R&D environmental protection.
In development
2.023
Analysis, monitoring and regulatory research
Prediction and planning
No
No
Artificial Intelligence
G2G
PSTW-974
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
Machine learning
01/01/1970
Artificial Intelligence for traffic signals - KI4LSA
The increasing inner-city traffic leads to environmental pollution (noise, exhaust fumes), long journey times and increased fuel consumption for road users. An essential lever for improving the flow of traffic in inner-city areas lies in the optimization of traffic signal systems (LSA). The aim of the " KI4LSA " project was therefore to use reinforcement learning (RL) - a method of artificial intelligence - to control the LSA in such a way that the traffic flow is optimized. For this purpose, the AI was trained in a simulation and then evaluated.
Local
Germany
DEA
Municipalities of Bielefeld, Gütersloh, Lemgo, Neuss, Rheine and Soest
Local Government
Economic affairs
Transport
Pilot
2.022
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-1015
x
x
Bendszusn, R. (2022). Make-or-buy in the area of Artificial Intelligence: Insights from AI use cases in the German public sector (master's thesis). Hertie School, Berlin.
Perception
Computer vision
01/01/1970
Robotic Automation Plan
The Robot Automation Plan has created a new service for robotic process automation. The aim behind the project is to provide the City Council with innovative solutions, such as increasing the quality of citizen help and information services and reducing human error in processes that are repetitive and with little added value, increasing the Council’s production capacity, for example in processing licences for café terraces, and increasing the guarantee and transparency of processes and ensuring coherency in the data processed. The purpose of this initiative is to free up the time that workers currently spend on manual, repetitive tasks that are of little added value, so they can devote their time to providing real value to the organisation and reduce the time it takes to respond to requests.
The MPAT tool (Mobility Policy Auto Tuner) is an engine to optimize the CO2 emission-reduction potential of city mobility policies, beginning with shared micro-mobility. By understanding the geographies where a trip on an electric-powered shared bicycle, scooter, or moped is most likely to create an emissions saving (ie, to replace an internal combustion engine vehicle trip), the tool is able to make recommendations for areas to implement new policies (ex, subsidies on rides, or removals of fleet caps). The impact of these policies can be monitored with a specific view on CO2 emissions savings. MPAT’s calculates shared mobility’s CO2 savings potential, also anticipating its growth and change. By using AI to forecast where demand for low-carbon micro-mobility trips will grow, it goes beyond currently existing practices for modelling the decarbonization potential of mode shift and can directly inform policy making to realise that potential.
The MPAT tool (Mobility Policy Auto Tuner) is an engine to optimize the CO2 emission-reduction potential of city mobility policies, beginning with shared micro-mobility. By understanding the geographies where a trip on an electric-powered shared bicycle, scooter, or moped is most likely to create an emissions saving (ie, to replace an internal combustion engine vehicle trip), the tool is able to make recommendations for areas to implement new policies (ex, subsidies on rides, or removals of fleet caps). The impact of these policies can be monitored with a specific view on CO2 emissions savings. MPAT’s calculates shared mobility’s CO2 savings potential, also anticipating its growth and change. By using AI to forecast where demand for low-carbon micro-mobility trips will grow, it goes beyond currently existing practices for modelling the decarbonization potential of mode shift and can directly inform policy making to realise that potential.
The Hugh Lane Gallery, working with Dublin City Council’s Smart City team, set out to identify technological solutions that would provide accurate, non-intrusive analytics, measuring how many visitors attend the Gallery and how they move throughout the Gallery. This vital information can assist in exhibition curation; optimising and enhancing the experience of visitors, improving and understanding space utilisation, as well as providing important health and safety information. Working with technology provider Arm, an innovative, privacy-enhanced technology was identified, that gathers and analyses anonymised data from a system of connected cameras within the Gallery. The use of ‘Heat Mapping’ which is a data visualisation technique will assist greater e-scooter safety, by flagging footpath riding incidents indicating problematic junctions or inadequate cycling infrastructure.
DELIA | Algorithm to predict location and perpetrator of crime
KeyCrime’s field trials have been executed over a lengthy time period and on a large scale in order to ensure long–term sustainability and repeatability of outcomes in different seasons and environments. The City of Milan started testing the software in 2008 and a third field trial commenced in 2019. After working in field trial with the KeyCrime solution, Milan’s Questura (main police station) migrated to a field trial of delia® which includes advances in software architecture, user interface and, most importantly, improvements in the crime linking engine. Initial results have been promising, with positive feedback received from the Questura after the initial months of use.The results of the testing were recorded and, during the field trials, all the documentation was evaluated by the Italian Ministry of Justice and also by the University of Essex to ensure that the evaluation would be fully objective. The test results (confirmed by the evaluators) have proven the effectiveness of the solution in fighting crime. The deployment of KeyCrime’s prototype software has led to a reduction of crime, by ca. 58% in the city of Milan in the period 2008-2019 for commercial robberies and by ca. 89% in the province of Milan for bank robberies in the period 2009-2019.
Local
Italy
ITC4
City of Milan
Local Government
Public order and safety
Police Services
Pilot
2.019
Enforcement
Predictive enforcement processes
No
No
Artificial Intelligence
G2G
PSTW-1059
x
x
https://keycrime.com/results/
Learning
Machine learning
07/06/2023
“Top 600” and “Top400” used for automated risk modelling
The Amsterdam Municipality, police, and social services use the "Top 600" and "Top 400" systems for automated risk modeling and profiling. The Top 600 focuses on identifying the 600 young people most at risk of committing "High Impact Crime" based on criteria such as past arrests for serious offenses, bankruptcy proceedings, and convictions. Being on the Top 600 list leads to consequences like increased penalties, active prosecution for minor offenses, and asset confiscation. Those listed face regular police surveillance, home checks, limited participation in activities, potential residence permit revocation, and employment difficulties. The Top 400 targets children under 16 to prevent involvement in crime and uses the ProKid risk assessment model with broader criteria, including non-criminal indicators and mere suspicion of involvement. These systems have significant impacts, including ongoing surveillance, restricted activities, and potential negative consequences for employment and residence permits.
AI tool to predict recidivism in prisoners in Switzerland
The Swiss Execution of Penal Sentences and Justice follows a system of levels where inmates are granted increasing freedom based on their imprisonment duration. To prevent recidivism, the Risk-Oriented Sanctioning (ROS) system was introduced, dividing offender work into triage, assessment, planning, and progress stages. The triage stage uses an automated tool called the Fall-Screening-Tool (FaST) to classify cases into classes A, B, and C based on risk factors. Class C indicates a risk of violent or sexual delinquency, while class B signifies a general risk of further delinquency. Class A has no assessment needs. The FaST tool uses criminal records and statistical risk factors to determine classifications. However, it is not a risk analysis but a way to identify cases requiring further assessment. The triage classification guides decision-making and determines the offender's problem profile for sentence execution planning. ADM applications are not used in other stages of ROS, and FaST is only utilized during the triage stage.
Gangs Violence Matrix (GVM) to predict crime in London
This predictive policing tool is used since 2012 by the Metropolitan Police in order to identify and risk-assess gang members across London involved in gang violence, and to identify those at risk of victimisation. The GVM measures the harm that individuals pose by scoring them based on evidence of them committing violence and weapons offences, as well as police intelligence relating to them having access to weapons, or them being involved in, or at risk from, gang violence: individuals are thus graded as red, amber or green, denoting the level of risk (for victims) or harm (for offenders) they present. The database encompasses both adults and minors. Amnesty International criticised the Metropolitan Police for refusing to divulge information about the precise criteria used to assign automated 'harm scores' to individual on the matrix.
Gladsaxe Model - profiling families for early detection of vulnerable children
The Gladsaxe-model was a points-based profiling system designed to detect children in vulnerable families. It utilized risk indicators such as parental mental health, unemployment, missed medical and dental appointments, and divorce. Initially a pilot project, it faced heavy criticism and was put on hold. However, the municipality of Gladsaxe continued working on the algorithm by incorporating additional data. Permission to proceed was denied by data protection authorities, leading to the project's termination without explanation. In 2020, a new research project at the University of Århus aimed to develop an algorithmic tool for identifying vulnerable children, but faced criticism for following a similar approach as the Gladsaxe Model.
The Offender Assessment System (OASys) is a national risk/need assessment tool with algorithmic components used across probation areas and prison establishments in England and Wales. Originally trialled as a paper-based system, OASys rapidly became a digital tool, and has gathered a range of digital components. OASys was designed by the Ministry of Justice, and is today managed in close connection to the Ministry of Justice Data Science Hub. Its stated aims are to assess how likely an offender is to reoffend, identify and classify offending-related needs, assess risk of serious harm, risks to the individual and other risks, assist with management of risk of serious harm, link the assessment to the sentence plan, indicate the need for further specialist assessments, and measure change during the offender’s sentence. OASys assessments are carried out at several points in the justice system: for a pre-sentence report; at the start of a sentence in prison or in the community; at regular review periods; at key decision points, such as when an offender is up for parole; and on termination of the sentence.
Performance and health monitoring for hydropower plants (PHM Hydro)
Continuous monitoring of the condition of critical equipment such as turbines and generators, as well as the efficiency of the equipment, ensures that hydropower plants operate profitably and without unwanted downtime. PHMHydro aims to build the foundation for such a performance and condition monitoring architecture for hydropower plants that is scalable to multiple technical components and to multiple power plants. This includes evaluation of new methodology, development of new algorithms using physics and artificial intelligence (AI), and an architecture to handle the algorithms in cloud/fog deployment.
National
Norway
NO
Royal Norwegian Ministry of Trade, Industry and Fisheries
Central-Government
Economic affairs
Fuel and energy
Pilot
2.022
2025
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1163
x
x
https://data.norge.no/kunstig-intelligens
Integration and Interaction
07/07/2023
Robotized baggage handling (Roba) in airports project
In the RoBa project, research will be done on new and robust methods for robotic packing of luggage in trolleys and adjacent automated transport systems and intermediate storage of trolleys. The results are to be implemented in a pilot facility at Gardermoen and become an important basis for further development both here and at other airports.
National
Norway
NO
Ministry of Transport
Central-Government
Economic affairs
Transport
Pilot
2.020
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1166
x
x
https://data.norge.no/kunstig-intelligens
Integration and Interaction
Robotics and Automation
01/01/1970
IARI - AI-based image recognition for railway infrastructure inspection
Inspection is essential to ensure a safe and efficient railway. However, manual inspection is time- and cost-consuming, and will often result in the closure of railway routes to ensure the safety of the personnel carrying out the inspection. Expanding or replacing certain tasks with automated methods has great potential for savings and improving knowledge of the condition of the railway. NR develops algorithms that recognize faults in the infrastructure by using images from cameras on, among other things, trains and drones. We also use data from IR and depth cameras, which can provide more information than is found in normal images. The algorithms, deep learning in combination with classical static methods, are trained to recognize typical defects in images using a dataset of images of known defects. In collaboration with Bane NOR, we work to identify critical inspection tasks that are suitable for image recognition and establish data sets to train the algorithms with.
National
Norway
NO
Ministry of Transport and Communication
Central-Government
Economic affairs
Transport
Pilot
2.020
2021
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-1169
x
x
https://data.norge.no/kunstig-intelligens
Perception
Computer vision
Machine learning
Deep learning
07/11/2023
AI decision support in medical emergency calls
The project has three parts: First, a detailed mapping of what contact stroke patients in Helse Bergen was made with the healthcare system before they reach the hospital and end up in the Stroke Register. Then they use these patients' 113 calls and structured hospital data (Norwegian Patient Register) to develop and test (on historical data) an AI model. Finally, the model will be put into use live in AMK Bergen to investigate whether the accuracy for stroke is better with the use of AI, compared to the current system.
Regional
Norway
NO05
Haukeland University Hospital (Helse Bergen)
Regional Government
Health
R&D health.
Pilot
2.022
2025
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1174
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
01/01/1970
ClinCode: Computerised clinical ICD-10 coding
ICD-10 diagnosis codes are crucial in Norwegian, Swedish, and global hospitals. They describe the examinations and treatments patients receive, recorded after each contact with a healthcare professional. However, the coding system, with its 30,000 codes, can be challenging and time-consuming to use. Consequently, incorrect or incomplete codes are often recorded by clinicians, leading to difficulties in billing accurately and planning resource utilization efficiently. The ClinCode project aims to explore how computer-assisted coding support (CAC) can improve the quality of ICD-10 coding without burdening clinicians further. The project leverages the extensive manually coded patient histories already present in electronic patient records to achieve this goal. The computer program will analyze both free text notes and structured data that has already been coded manually using natural language processing (NLP) and deep learning (Deep Learning) or what is also called artificial intelligence methods (AI) and learn from this data.
Pathology services in the Western Norway Health Region – a center for applied digitization: Optimization of the pathology workflow
Pathology departments face a situation with constantly increasing number of samples and complexity of analyses while personal resources are not increasing in line with the escalating workload. We need to optimize our work processes in order to handle this situation. Unilab-700 provides atomic data describing the workflow. There are currently no systems available which are able to use these data in order to optimize the pathology workflow. The objective of the project is to develop and implement an optimisation model for pathology workflow, namely a system which delivers both long-term and ad hoc plans for optimised workflows in all pathology departments of the Western Norwegian Health Region.
Regional
Norway
NO0A
Western Norway Regional Health Authority
Regional Government
Health
R&D health.
Pilot
2.021
2024
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1200
x
x
https://data.norge.no/kunstig-intelligens
Planning
Optimisation
01/01/1970
Naturinngrep i inngrepsfri natur
The Norwegian Environment Agency (MDIR) is responsible for maintaining a map of intervention-free nature in Norway, which is defined as areas where there is at least 1 km to the nearest nature intervention. NR developed methods for the detection of construction roads and forest roads from Sentinel-2 satellite images with 10 m spatial resolution.
The method is based on the deep neural network U-Net. By training U-Net on wind power development areas, the method found all the wind power development areas in Åfjord municipality, Trøndelag. Several of these development areas resulted in a reduction of intervention-free nature. By training U-Net on known roads, the method found an illegally built road in Melhus municipality, Trøndelag.
National
Norway
NO
Norwegian Environmental Agency
Central-Government
Environmental protection
Environmental protection n.e.c.
Implemented
2.020
Enforcement
Supporting inspection processes
No
No
Artificial Intelligence
G2G
PSTW-1208
x
x
https://data.norge.no/kunstig-intelligens
Perception
Computer vision
01/01/1970
AdaptAl - Adaptive control of aluminium production
The project aims to create a product-service system that integrates various models, sensors, and virtual data using optimizing software. This system is based on a digital twin called PRO3, developed by Hydro - aluminium production company in Norway 34% owned by the Ministry fo Trade, Industry and Fisheries - over the past decade. PRO3 simulates and optimizes process parameters in the aluminium industry. The project extends the software's capabilities to include adaptive control, addressing process and chemical variations in the aluminium value chain. Without an adaptive control system, these variations can exceed tolerance limits, resulting in increased production costs. The project will demonstrate the adaptive control system through extrusion and forming processes in automotive, furniture, and sports markets.
National
Norway
NO
Norsk Hydro ASA
Central-Government
Economic affairs
Mining, manufacturing and construction.
Pilot
2.020
2023
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1219
x
x
https://data.norge.no/kunstig-intelligens
Learning
Optimisation
01/01/1970
Norsk Hydro's AI tool to detect hackers
The AI tool is designed to plug security gaps by identifying areas where industrial equipment could be exposed to hackers and monitoring small changes over time. This solution is used by Norsk Hydro ASA, an aluminum production company that is 34% owned by the Ministry of Trade, Industry and Fisheries.
National
Norway
NO
Norsk Hydro ASA
Central-Government
Economic affairs
Mining, manufacturing and construction.
Pilot
2.019
Enforcement
Improving Cybersecurity
No
No
Artificial Intelligence
G2G
PSTW-1220
x
x
https://data.norge.no/kunstig-intelligens
Services
Searching
01/01/1970
Automatisert saksbehandling med arkivmessige hensyn for kunstig intelligens
The Norwegian Maritime Authority has initiated a major reorganisation of how the organisation will conduct case processing and associated information management in the future. When the Norwegian Maritime Directorate issues certificates in the future, it will be in an automated solution. Together with the National Archives and the Directorate of Digitisation, they will now look at how they can ensure that the documentation is taken care of and can be accessed. The new solutions will also be responsible for data collection. It is important that correct documentation, both incoming and outgoing, process and rules are ensured in an appropriate manner.
National
Norway
NO
Norwegian Maritime Authority
Central-Government
Economic affairs
General economic, commercial and labour affair
In development
2.022
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1222
x
x
https://data.norge.no/kunstig-intelligens
Learning
01/01/1970
AI to detect incorrect health reimbursement payments
In a new innovation project, Helfo, in collaboration with Skatteforsk at the Norwegian University of Life Sciences, the Norwegian Institute of Public Health and the Centre for eHealth at the University of Agder (UiA), will develop new digital tools with the aim of creating systems that ensure responsible use of public health funds by preventing incorrect payment of health reimbursements. The innovation project involves developing new data-driven control systems. Data can be used in new models to improve controls and stop erroneous claims before payments are made. New tools will also be able to help uncover existing blind spots, free up resources and make reporting easier for the vast majority of health actors who try to follow the rules.
National
Norway
NO
The Norwegian Health Economics Administration
Central-Government
Health
Public health services.
In development
2.021
2021
Internal management
Internal support processes
No
No
Artificial Intelligence
G2G
PSTW-1265
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
01/01/1970
Ada-bot helps process applications for family reunification
The robot "Ada" at the Directorate of Immigration is programmed to make individual decisions based on laws and other legal sources. Ada collects documents for family reunification cases. This can make the whole process up to five times faster.
National
Norway
NO
Directorate of Immigration
Central-Government
Public order and safety
Police Services
Implemented
2.019
Internal management
Internal primary processes
No
No
Artificial Intelligence
G2G
PSTW-1286
x
x
https://data.norge.no/kunstig-intelligens
Integration and Interaction
Robotics and Automation
01/01/1970
KartAi: automate and streamline case management in construction cases
A research project to improve the quality of the property register (cadastre) and the Central Common Map Database (SFKB) using artificial intelligence (AI).
Local
Norway
NO09
Kristiansand Municipality
Local Government
Housing and community amenities
Housing development.
Pilot
2.021
2023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1288
x
x
https://data.norge.no/kunstig-intelligens
Learning
Machine learning
Computer vision
01/01/1970
AI for green roof management
Although the City of Amsterdam has mapped green roof coverage across the city before, there is lack of comprehensive data. For example, in the previous study, if less than 30% of a building roof was covered in green, the entire roof area would be categorised as a green roof. This meant that up to two-thirds of the data collected was unreliable and, likely, inaccurate. To resolve this, and to achieve an accurate estimation of green roof area coverage across the City of Amsterdam, Green City Watch built a proof-of-concept using Very High Resolution (VHR) satellite imagery. VHR imagery enables a pixel resolution of ±30 cm, so we can quantify the exact roof composition, pixel by pixel.
Local
Netherlands
NL32
City of Amsterdam
Local Government
Environmental protection
R&D environmental protection.
Pilot
2.023
Enforcement
Smart Recognition processes
No
No
Artificial Intelligence
G2G
PSTW-1303
x
x
https://gouai.cidob.org/atlas/
Perception
Computer vision
Machine learning
01/01/1970
3D Point Cloud
The City of Amsterdam uses mobile LiDAR-scanners - a type of technology that allows to gather a 3D representation of the environment through the visual representation of "point clouds". This technology allows to detect the exact location of objects and to capture geometric properties such as their width and height. The goal of this project is to automatically locate and classify various assets such as trees, street lights, traffic signs, and other street furniture in street level point clouds; this offers valuable information about the streets of Amsterdam.
Local
Netherlands
NL32
City of Amsterdam
Local Government
General public services
Basic research.
Pilot
2.023
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-1304
x
x
https://gouai.cidob.org/atlas/
Perception
Computer vision
Machine learning
01/01/1970
TWIN4ROAD@Essen: AI-based analysis and forecast
The German road network has a length of over 830,000 kilometres. The management and maintenance of the road network pose fundamental challenges to the economy, the state and society. The collection of area-wide and constantly updated data on road condition and road space inventory as well as their evaluations and change analyses is the central problem of road authorities due to the enormous amount of data and the lack of procedures for automated evaluation. These data enable the creation of digital twins for reliable and data-oriented decision-making as basis for road maintenance and investment planning as well as infrastructure monitoring. With the help of ground penetrating radar (GPR) technology, 3D data and image recordings, an extensive database on road infrastructure and the assessment of the road condition will be set up in the City of Essen. This includes mobile laserscanning measurements, extensive acquisition of road space imagery and continuous GPR-measurements. With the aid of AI, the data will be able to present robust and stable assessments on road damages, needs for renovation and potential future potholes solely by measurements and data analysis. Furthermore, this "digital twin" provides an inventory which can be accessed in context of most other sorts of municipal tasks in the public road space.
KI4GeoSeDa – AI-Based Georeferencing of Specialist Data Pools for Semantic Data Integration
In the scope of the project KI4GeoSeDa, together with Karslruhe Institute of Technology (KIT) as the project partner, algorithms are being developed that operationally evaluate address data and other natural linguistic spatial references using AI methods. The goal of this process is to enable georeferencing of specialist databases and then semantically integrate them into the spatial base data pool of the State Office for Surveying and Geo-Information.
Regional
Germany
DEF0
Schleswig-Holstein State Office for Surveying and Geo-Information
The City of Helsinki is investigating the benefits of generative artificial intelligence in various work tasks
This year, a group of City of Helsinki employees will experiment with the use of the new Microsoft Copilot artificial intelligence tool. Copilot is an integrated tool for applications in the M365 work environment that uses generative artificial intelligence and machine learning. Copilot can be used to manage files, create presentations and ease email overload, for example.
ASN: better use of the data contained in follow-up letter of inspections
ASN, in charge of the regulation of the French nuclear installations, requested operators on 5 May 2011 to undertake complementary safety assessments (CSA) of their installations following the accident that occurred in Japan on 11 March 2011. The objective of the solution was to Automatically detect, thanks to inspection follow-up letters, weak signals and statistical trends to support inspectors in their work. The challenges were to analyze the information contained in the 20,000 follow-up letters inspection and extract structured data and to develop a “ready-to-use” tool to help inspectors in their work
The City Council has re-contracted the services of the company DatActions to implement the DasEyes application, whose function is to sectorize the beaches in multiple virtual areas in order to detect the number of people in each sector. There will also be a webcam that will allow you to have a zenithal image. All this data will be treated, as last year, completely anonymously and scrupulously respecting the data protection law. On weekends, when there is more confluence and traffic on the beach, municipal agents will be provided with tools to monitor capacity; these agents will patrol to make sure there are no problems and ensure order in the areas. In addition, to make it easier for them, Artificial Intelligence methods make it possible to predict when the beaches will be filled. Depending on the data, the agents will open and close the different sections to the public in such a way that there will always be a safe capacity in all areas.
The agent is an autonomous computer program that functions completely independently with associated actions and goals. The officer gives avies to train traffic controllers in case of delay to avoid further delays in train traffic.
National
Netherlands
NL
ProRail
Central-Government
Economic affairs
Transport
Pilot
2.018
Analysis, monitoring and regulatory research
Information analysis processes
No
No
Artificial Intelligence
G2G
PSTW-300
x
x
Hoekstra, M., Chideock, C., & Veenstra, A.F. van (2021). Quik Scan AI in de Publieke Dienstverlening II - Longlist Initiatieven. TNO: Den Haag.
