Catalogue of AI tools in government

This is a searchable catalogue of AI tools used in governments. It is based on the Public Sector Tech Watch dataset of digital tools used in the EU, which we curated to focus on AI tools and the applications that we thought were most relevant to South Africa. We will update this document as we find new global applications of AI in government that we think are relevant to South Africa, and the last update was in November 2024. The methodology and code used in compiling this data is described in our git repository, as well as a brief discussion of its limitations.

Download full table

Show

entries

Search:

Name	Description	Geographical coverage (country)	Application type
		Albania Austria Belgium Botswana Bulgaria Croatia Cyprus Czechia Denmark Estonia European Union Finland France Germany Greece Guatemala Hungary Iceland India, Kenya, Tanzania Indonesia Ireland Italy Kenya, Eswatini, Ghana Latvia Lithuania Luxembourg Mali Malta Moldova Netherlands Nigeria Norway Poland Portugal Romania Serbia Slovakia Slovenia South Africa Spain Sweden Switzerland Tanzania USA Ukraine United Kingdom	Certification and validation processes Data Sharing Management Engagement management Improving Cybersecurity Information Information analysis processes Innovating Public Policy Internal management processes Internal primary processes Internal support processes Management of auditing and logging Monitoring policy implementation Prediction and planning Predictive enforcement processes Procurement management Registration and data notarisation processes Service integration (various) Service personalisation (various) Smart Recognition processes Supporting inspection Supporting inspection processes Taking decisions on benefits Tracking of goods and assets along the supply chain
Oodi's book recommendation service Obotti	Obotti is Central Library Oodis recommendation chatbot. The service recommends books from Oodis selection according to the customers interest and feedback. The service is aimed at all Central Library Oodis customers and can be downloaded as a mobile application for Android and IoS devices. The service recommends books to the customer based on contextual analysis that the customer would not otherwise find. The purpose of the service is to present the material available in Oodi library to customers interestingly and to make it easier for customers to find interesting and new material. The recommended materials are freely available in the selections of the Central Library Oodi at the time of the recommendation. The service is divided thematically into six chatbots, each recommending content according to their theme. You can ask the service for recommendations using ready-made answer options, or in free search terms in the form of text or speech. The service utilises contextual analysis of natural language to determine the customerâ€™s interests, as well as to produce corresponding book recommendations.	Finland	Service personalisation (various)
ChatBot Botty Bonn	The chatbot received a new technical basis and will be set up in a live and developer environment. As a community offer, the chatbot is then freely available as an open platform for all interested co-developers. All municipal service information will be available in the chatbot by the end of the year. The previous expert bots will then also be taken over. The technical basis and server hosting is financed and operated by the City of Bonn and GovBot. That's why no one has to worry or invest anything themselves. The developer environment is ready and will be further expanded in the coming months.	Germany	Service personalisation (various)
Noa - chatbot	Noa's chatbot "Guidaci in l'Amministrazione" is a public service accessible online to guide start-ups in their administrative processes.	France	Service personalisation (various)
Bobbi - Berlin administration	The state of Berlin already offers convenient solutions with the ServicePortal and the citizen hotline 115 for citizens' requests. The chatbot “Bobbi” can serve as an additional channel to help citizens quickly and conveniently with their concerns, even outside of 115 service hours.	Germany	Service personalisation (various)
Whatsapp InfoCenter City of Milan (020202)	The municipal administration activated a virtual assistant that indicates a series of options to choose from to obtain an immediate response: Citizenship support services; Resumption of economic activities; Public services and places of worship; Permitted transfers; Viability and parking; People with disabilities; Help the city of Milan; Health information; Decrees, ordinances and circulars.	Italy	Service personalisation (various)
Frag-den-Michel! Innovativer Online-Bürgerservice in Betrieb	Citizens can ask questions to the Hamburg authorities regardless of normal business hours. Frag-den-Michel is a text-based dialogue system – a so-called chatbot – which is available for general information as part of a test operation. Frag-den-Michel will supplement the telephone information under the central authority number.	Germany	Service personalisation (various)
The Municipality of Oslo explores chatbots to respond to citizen requests	Working collaboratively, Oslo and Capgemini created an interdisciplinary team to develop proof of concept solutions. Beginning with the internal automated chatbot interface, the team tested the solution by having the municipality employees ask the robot to confirm their employment via chat. If successful, the request triggered the generation of a confirmation document through an existing automated process and then delivered final confirmation in the chat window as soon as resources were available.	Norway	Service personalisation (various)
Chatbot - City of Vienna	The City of Vienna website provides comprehensive, detailed content, while the WienBot is all about information for immediate use. People looking for specific information while out and about need a different kind of content to those accessing the web from home. The WienBot is aimed at an audience that wants a smart way of consuming information quickly and on the go, but without foregoing the personal component. The chatbot can also reply in proper Viennese dialect.	Austria	Service personalisation (various)
London TravelBot	Transports for London created an automated service on Facebook Messenger to help you check the status of your Tube, rail or bus route. The service is free and uses latest data. The status checker is available for all Tube lines, DLR, London Overground, TfL Rail, trams and all bus routes. It can be used on Facebook Messenger.	United Kingdom	Service personalisation (various)
Virtual Digital Assistant with the Revenue Commissioners of Ireland	The virtual assistant uses voice-processing technology to recognize and respond to phone queries about tax clearance certificates and, in some cases, to process applications for those certificates. The pilot is testing the applicability of voice-driven virtual assistants in successfully answering general information questions and simple requests that are made to Revenue over the phone.	Ireland	Service personalisation (various)
Project “Sibyl A.I. Virtual" with Regione Puglia	The project “Sibyl A.I. Virtual ", funded through a PIA call dedicated to small businesses by the Puglia region, under the POR FESR fund, aims to create a digital platform with virtual assistance to support the interaction between the institution and citizens.	Italy	Service personalisation (various)
Artificial Intelligence: high technology and innovation to make life easier for citizens	The new chatbot service - developed by Insiel SpA and co-financed by the Friuli Venezia Giulia Region - will debut on the website of the Municipality of Trieste at the beginning of 2020. In the first phase it will concern demographic services and will allow citizens to request information from the Municipality and receive answers in real time.	Italy	Service personalisation (various)
Caterina, the first (virtual) municipal employee for identity cards and changes of residence	Caterina is the first virtual employee and her task will be to make the life of the Sienese easier thanks to the use of artificial intelligence. Young and old, therefore, will be able to contact you to obtain an identity card, change residence, renew the electoral card and complete other administrative procedures. Citizens residing in Siena, therefore, will be able to avoid long queues and stay comfortably at home to deal with those that sometimes are nothing more than boring paperwork.	Italy	Service personalisation (various)
Chatbot Comune di Collegno (TO)	Chatbot to support citizen in assistance on Citizen Public Registry service and Separate Waste Collection service	Italy	Service personalisation (various)
La Paula i la Rita - the chatbot assistants in the authentication processes in Catalunya	This first half of 2021, the AOC has launched two pilots of conversational bots with the intention of validating their usefulness and gaining experience. Paula was activated on the VÀLid identification page, where all users who have to validate their identity in a transaction go through; Rita was activated on the idCAT Certificate application and management page. In the months that our chatbots have been active, they have supported more than 93,400 people, with a response rate of 96%, in a total of 96,500 conversations. In comparison with traditional human support, although the complexity of the consultations is not comparable, in 2020 the agents of the AOC's user support centre attended to a total of 63,000 support requests.	Spain	Service personalisation (various)
Servizz.Gov Chatbox Pilot in Malta	The Maltese government has recently implemented artificial intelligence (AI) technology to improve its public services. One of the most notable applications of AI in the public sector is the use of chatbots for customer service in government agencies. In this context, the servizz.gov’s Chatbot offers horizontal collaboration with Ministries and economies of scale through delivery of autonomous digital interaction. Powered by a rule-based mechanism with an FAQ source and machine learning incremental process, user ‘intents’ are captured to train the model and improve bot answers through iteration and feedback. servizz.gov will continue developing its current chat infrastructure into a fully-fledged citizen chatbot, extending its knowledge base but also capable of integrating with third party systems.	Malta	Service personalisation (various)
Chatbot LinA: the chatbot that answers general inquiries in the field of motor vehicle tax and customs law	A live chat has recently been made available to citizens and companies for questions about motor vehicle tax. This is a written online communication in real time with employees of the central information vehicle tax of the customs. The live chat is integrated into the "LinA" chatbot, which is available to you around the clock for digital information on motor vehicle tax. When using the chatbot, you can start the live chat by clicking on the "Start live chat" button during the service hours.	Germany	Service personalisation (various)
Chatbot ViOlA for the homepage of the german Federal Central Tax Office	Chatbot ViOlA answers questions of general type and does not advise users on tax matters.	Germany	Service personalisation (various)
Chatbot launched in the occasion of the 2021 Federal Elections	The election bot is an offer from the Fedral Agency for Civic Education (BpB). The chatbot provided information on topics such as the procedure in the polling station, the structure of the electoral system or what needs to be considered before the election. With a quiz, users could test their knowledge of the voting system. The BpB has prepared the diverse information within selected main topics and entered it into the dialogue system. It was also used to promote understanding of political issues in connection with the federal election.	Germany	Service personalisation (various)
InA– The Chatbot at the Office of Integration	The Office of Integration of the Ministry for Social Affairs, Health, Family, Youth, and Senior Citizens integrated a chat bot into its website in February 2020. This chat bot is being further developed in a follow-on project. Using the chat bot, people can call up general information, arrange for callbacks, and determine time windows for contact purposes. It is also possible to use the chat bot to submit an initial application for accompanying assistance.	Germany	Service personalisation (various)
LAIban - A chatbot for children	The City of Helsingborg uses LAIban in the municipal day care centres, responding to childrens’ daily questions about meals, playtime, pick-up times and more. It is designed to complement the teachers’ role, enabling children to develop independently. LAlban is used in all 80 public preschools in Helsingborg. To ensure inclusion of and for children, children have been directly included in the design process for LAlban’s applications and updates. For instance, children often ask the AI chatbot new questions and offer suggestions on additional features, enabling designers to update LAlban with abilities and insights that are useful for the primary users. LAlban also uses up-to-date data on the demographics of its users to help provide answers in a variety of languages so that no child risks being excluded. The chatbot understands and can formulate responses in Swedish, Arabic, English, French, Russian, Turkish, Spanish, Mandarin, Japanese, Danish and Finnish. To provide transparency, explainability, and accountability for children, LAlban is programmed to explain to children what an AI chatbot is.	Sweden	Service personalisation (various)
Milli, AI Chatbot for Mental Health	Milli is an AI-powered chatbot that helps adolescents in Finland learn about mental health issues. Milli is the result of collective research between interdisciplinary experts and practitioners (psychologists, mental health experts, nurses, AI and design engineers), and has been designed to continuously improved through an iterative and inclusive process involving users. Milli fields 500-1,200 queries weekly. It allows users to anonymously ask questions about the mental health issues they may be facing, then connects them with mental health information or medical providers. The chatbot has been trained to discern between adolescent and adult users and tailors its responses accordingly. Milli can also ascertain if a user is experiencing a health emergency, for instance, situations of self-harm, and effectively directs the user to reach out to emergency services, authority figures or trusted adults – depending on the severity of the situation. Furthermore, if users enter any identifying information, Milli automatically deletes it. This ensures that children’s data and privacy are secure. Also committed to transparency and accountability, Milli provides detailed responses if a user enquires about how their data is used, while explaining how their messages are stored anonymously to support the development of the app. It also offers detailed explanations on how AI works, who developed the chatbot, and how it learns through each discussion. In the future, the team behind Milli hopes to focus on prioritizing fairness and non-discrimination by ensuring the virtual assistant meets European Union accessibility requirements, as well as rolling out gender-sensitive content and vocabulary.	Finland	Service personalisation (various)
Rimini Chatbot	The Digital Assistant (Chatbot) is an innovative tool available 7/24, that supports citizens looking for information related to all the administrative services offered on the institutional portal of the city of Rimini. Using a chat window it is possible to talk with the digital assistant, asking it questions and requests, obtaining information, assistance and support. The digital assistant was designed following the principles of conversational design in order to ensure an interaction experience that is as natural and intuitive as possible. Thanks to the use of artificial intelligence (AI) technology and deep learning algorithms, the Digital Assistant is able to understand user requests more and more precisely by answering an increasing number of questions. In this way, citizens who need to use the Municipality services, is supported and made autonomous in the search for information and in accessing the services themselves. The continuous availability and speed of response of the Digital Assistant allow to take advantage of a complementary channel than traditional ones (e-mail, telephone, physical counter ...) thus also lightening the workload of the operators.	Italy	Service personalisation (various)
Hello Charly - AI chatbot assisting students making decisions	Called Hello Charly, this chatbot is following the trend for mobile messaging, inviting secondary school students to chat with it from a dedicated site, but also via the chatbots available on TikTok, Snapchat and Instagram. The idea here is to have access to a contact available 24 hours a day, since it is an artificial intelligence that aims to offer a personalised dialogue. For Hello Charly, the idea is to chat completely anonymously, and there's no need to register to start the conversation. The robot will then invite you to choose different answers to its questions or to write down or explain your plans, and it always starts by getting to know you better in order to understand your personality. In all, more than 850 professions are listed and 110,000 different training courses are offered, to cover all the needs of 14-24 year-olds. High-school students will be able to draw up a scorecard to help them see their plans more clearly, while the chatbot will also answer various questions. The Hello Charly start-up, which specialises in Edtech (education-related technologies), was a winner of the government's Programme d'investissement d'avenir project. It points out that its chatbot has been used by more than 220,000 people in France since it was created in 2016.	France	Service personalisation (various)
Chatbot Frida	Chatbot that uses AI technology to answer questions from citizens. The technology is not developed by NAV, it is delivered by boost.ai	Norway	Service personalisation (various)
Helsinki chatbot	Helsinki chatbot is a 24-hour customer service channel of the City of Helsinki information website, aimed at improving the accessibility of customer service and the customer experience. The service provides relevant information to each customer’s specific questions faster than by searching for the information on the website. In the initial phase, the chatbot will implemented within the Sports and Recreation related pages. For instance, the chatbot will answer questions related to sports facilities and services. The service will work based on the trained rule-based discussion paths and the question-answer pairs determined by specialists from Helsinki City Information and thematic experts.	Finland	Service personalisation (various)
Chatbot for rental apartment search	The rental apartment search chatbot is a 24-hour customer service channel of the City of Helsinki housing services aimed at improving the accessibility of customer service. The service provides relevant information to each customer’s specific questions realted to finding housing in the city, faster than by searching for the information on the website. The chatbot responds based on the trained rule-based discussion paths and the question-answer pairs determined by rental apartment search experts. The service also increases efficiency by enabling the automation of frequently asked questions.	Finland	Service personalisation (various)
Chatbot Munich	The IT-Department of the municipality of Munich is developing a chatbot for Munich which is supposed to complete the current services like the common emergency number 115, the service portal and mobile apps.	Germany	Service personalisation (various)
Steuerchatbot	The Department of Finances in Karlsruhe has established a chatbot to answer simple questions related to tax declarations.	Germany	Service personalisation (various)
DB Smile - the national railway service chatbot for job seekers	Thanks to artificial intelligence (AI), the DB Smile chatbot can find suitable jobs, provide answers to almost all questions relating to a job application, and now even accept job applications via chat, making the entire process easier and quicker.	Germany	Service personalisation (various)
Chatbot - German Federal Employment Agency	The chatbot of the Federal Employment Agency answers general questions on many topics, including unemployment benefits, short-time allowance, child supplement, child support and training & studies.	Germany	Service personalisation (various)
Chatbot Guido	Chatbot Guido answers questions related to online business registration procedures.	Germany	Service personalisation (various)
Digitale Assistenz Ina	Chatbot Ina answers to general enquiries related to the Integration Office (e.g., disability).	Germany	Service personalisation (various)
Talbotti - Helsinki's financial management service chatbot	Talbotti is an electronic contact channel introduced by the City of Helsinki’s financial management service. The purpose of Talbot is to improve and increase customer contact opportunities, also outside customer service hours. Chatbot answers questions around the clock and offers, within the opening hours, the possibility to transfer to live chat to continue the conversation with a customer advisor. The new contact channel enables self service for customers and also advises, provides up to date information, links to websites and speeds up the search for information for residents and city employees. The chatbot learns from the data collected in customer service and it can answer most common questions related to invoicing and financial management services.	Finland	Service personalisation (various)
Sotebotti hester	Sotebot Hester is a chatbot for social services, health care and rescue services division.	Finland	Service personalisation (various)
Chatbot - Municipality of Senigallia	This chatbot was introduced on the official website of the Municipality of Senigallia to answer general enquiries from citizens.	Italy	Service personalisation (various)
Chatbot - Municipality of Treviso	This chatbot was introduced on the official website of the Municipality of Treviso to answer general enquiries from citizens.	Italy	Service personalisation (various)
Chatbot - Training, Guidance and Employment Agency Monza and Brianza	This chatbot was introduced on the official website of the Training, Guidance and Employment Agency of Monza and Brianza to answer general enquiries from citizens.	Italy	Service personalisation (various)
Chatbot - Chamber of Commerce of Reggio Emilia	This chatbot was introduced on the official website of the Chamber of Commerce of Reggio Emilia to answer general enquiries from citizens and businesses.	Italy	Service personalisation (various)
Chatbot Skatti - Swedish Tax Agency	Chatbot answering general question on the official website of the Swedish Tax Agency.	Sweden	Service personalisation (various)
Chatbot - LineaMadrid	Chatbot on the official website of the Municipality of Madrid answering to general enquiries.	Spain	Service personalisation (various)
Chatbot - Lad Va	Chatbot on the webpage of the Rural Support Service of the Republic of Latvia answering general enquiries.	Latvia	Service personalisation (various)
Chatbot Poseidon - Municipality of Palaio Faliro	Chatbot on the official website of the Municipality of Palaio Faliro.	Greece	Service personalisation (various)
Helinki Tourist info chatbot	Chatbot answering to general enquiries related to touristic information	Finland	Service personalisation (various)
Arantxat virtual tourist guide	One of the milestones in this process of innovation and commitment to new channels is the creation of 'Arantxat', a virtual tourist guide developed under a chatbot system available for whatsapp that includes all the information flows that have been collected from the most common queries received in tourist offices.	Spain	Service personalisation (various)
e-Albania platform chatbot	Chatbot for citizens enquiries available on the e-Albania platform, launched at the beginning of 2024	Albania	Service personalisation (various)
TreC Mamma - Italian app for new mothers	TreC Mamma is a digital appintegrated with a digital personal assistant that allows mothers to use chatbots to gather information on pregnancy and childcare.	Italy	Service personalisation (various)
Hillingdon Council praised for innovative approach to safeguarding children	With PwC and Amazon’s support, in only a three month period, Hillingdon became the first UK local authority to have deployed an automated voice and web chat solution at scale.	United Kingdom	Service personalisation (various)
Facebook chatbot connected to NoiPA services	Chatbot responding to public employees' enquiries of NoiPA services.	Italy	Service personalisation (various)
Chatbot Duomo di Milano official website	Chatbot available on the official website of the Milan Duomo.	Italy	Service personalisation (various)

Showing 1 to 50 of 765 entries

First Previous1 2 3 4 5…16Next Last

Catalogue of AI tools in government

CONTACT US

Social Media

Internal Tools